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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
360 ratings and 179 comments received in the last 90 days.
04 July 2025
No problems purchasing new car, kept informed throughout the process.
04 July 2025
Daniel who we were dealing with made everything run smoothly with no problems
03 July 2025
Received good support from sales representative and team
03 July 2025
First class customer service from Daniel Bianco.
02 July 2025
Very informative and responsive. Always happy to help.
02 July 2025
All went smoothly, timetable for us was tight but all went to plan.
02 July 2025
Great service and the car arrived earlier than anticipated
01 July 2025
The entire process-from initial inquiry to final delivery-was smooth and professional. Jacky was knowledgeable, courteous, and made sure I felt confident and informed at every stage.
24 June 2025
Everything went well
22 June 2025
We were highly impressed with your New Car Salesman, Daniel Bianco. Daniel went our of his way to source the car and spec we were looking for. His knowledge of BMW cars is amazing and his communication is excellent which is very important to us.
18 June 2025
Daniel was really friendly and helpful and made the experience a good one.
10 June 2025
All interactions very easy and any clarifications required were fully explained by our sales person Daniel
09 June 2025
Jacky took his time with the purchase, and also with the handover and workings of the car, jacky had the same time fir us after the sale not just until he got the sale, other experiences have not been always the same
05 June 2025
Nick went over and beyond my expectations with the car purchase from start to end delivery. Very professional service with attention to detail and explained everything in a clear and transparent way. My best every car purchase experience @ John Clark
04 June 2025
The member of staff who we were dealing with was extremely helpful
03 June 2025
Delivery was likely to be later than originally planned. A temporary solution was prepared until new delivery was put in place. Very helpful.
03 June 2025
It was good experience. The salesman was really helpful, he listened to what I wanted, and took the time to explain all the options to me, and I left the showroom confident that I had made the right choice.
01 June 2025
What a change in the atmosphere in Aberdeen now much more welcoming.
29 May 2025
Listened to what I wanted and talked through all available options and specifications available.I would highly recommend Mike Murray car salesman. He made this sale a very enjoyable experience from start to finish!
28 May 2025
Michael Murray went above and beyond John Clark are very lucky to have him working for them Would definitely use again.
28 May 2025
As above
26 May 2025
per above
15 May 2025
Can't fault Nick Garvie.
13 May 2025
Service was fantastic and the staff were always happy to help. Although I nearly took a star off as every time I came in I felt the receptionist could have been more aware of customers as there was always a delay from looking at her screen
11 May 2025
all questions answered - took time to explain other options looked at - arranged test drives - took time to explain car on delivery and followed up with a call
07 May 2025
I dealt with Nick Garvie throughout who made my experience a joy. He kept me up to date with the delivery of my vehicle and the handover was the best I have experienced.
06 May 2025
Everyone was helpful, friendly and knowledgeable
05 May 2025
Consistent messaging throughout.
03 May 2025
Delivery was alot quicker than expected. I was told June, then May 18th. I received it on May 3rd. Very speedy.
02 May 2025
Mike Murray was great at taking us through the whole process
30 April 2025
Couldn't fault the experience from start to finish
29 April 2025
Great service. Was kept updated throughout the full process from purchase to delivery.
28 April 2025
No question was too much hassle
27 April 2025
Have dealt with John Clark's for many years and in particular Nick Garvie. Nick is a credit to the business and always very knowledgeable and helpful. He is fantastic to deal with and nothing is too much bother for him.
26 April 2025
Daniel Bianco was a pleasure to deal with . Pleasant,friendly and very knowledgeable
24 April 2025
Things explained patiently and well. Communication good on keeping us updated. On picking up car things explained and we were encouraged to contact Centre for any enquiries we may have.
24 April 2025
Apart from having to pay for the car!, and the final price agreed after all desperate negotiations on both sides were complete! we were completely satisfied.
23 April 2025
Very satisfied from start to finish will definitely be back for my next car
13 July 2025
High standard from start to finish
13 July 2025
Discussed my requirements when checking my car in. Great personal service from staff.
13 July 2025
Good service
12 July 2025
As above.
12 July 2025
Video of check did not work and cleaning of interior could have been better for a brand as bmw
10 July 2025
Was kept in touch at all times & the job was promptly dealt with which helped lessen the inconvenience??
10 July 2025
Front of house service lacking. Workshop appears fine.
10 July 2025
Everything went well, however I tried to contact service dept to check if my car was ready and it took 3 attempts to get through. The first 2 attempts went through to service dept but was not answered after 5 min or more waiting each time.
10 July 2025
No complaints whatsoever
10 July 2025
They are always great! I trust them to do a proper job of checking and servicing my car. They are always very professional and communicate effectively.
10 July 2025
The service item was completed as requested and advisory tyre change done in same booking to avoid re-booking in a couple of weeks.
10 July 2025
Car taken in & sorted while I waited.
10 July 2025
Existing customer of many years and happy to see the focus remains on customer service
10 July 2025
Had no issues with the level of service being provided so 10/10
09 July 2025
Not kept informed
09 July 2025
Extremely Satisfied Very Helpful staff member (Jordan) if I remember his name correctly.
08 July 2025
Completely satisfied as everything was carried out smoothly
08 July 2025
It was quick and easy
07 July 2025
Outstanding customer service
07 July 2025
The staff helped resolve an earlier issue very supportively
07 July 2025
The staff were friendly and helpful, everything about the work done was explained clearly to me. I was informed when my car was ready to pick up and my car was returned to me clean.
07 July 2025
Happy with service
07 July 2025
Im very happy with the whole experience and the explanations from the team of what was up with my X5
06 July 2025
No complaints
05 July 2025
As above nice and frendly staff was kept up to date with things via phone calls
05 July 2025
Always great friendly service
05 July 2025
Fast and comfortable while you wait service
04 July 2025
Ashley booked the car in and took me out to the loan vehicle and explained the controls, i received the vehicle video and the email to accept or decline the work required, Andy also called to dicsuss and provide a time line.
04 July 2025
Told car ready at 4-30. Completed paperwork at 5-10 but car not delivered until 5-30.
01 July 2025
Quick and efficient.
01 July 2025
The option of upto 2 hours wait for minor service is great option.
01 July 2025
They phoned after doing a full health check on my car to say that the only advisory is one front tyre was a bit low. Then sent a video to me, showing me underneath the car etc and the checks they do. Brilliant
01 July 2025
Make you feel very welcome
30 June 2025
I feel they did everything they could and Jackie chan. Stayed back till after 1800 hrs sat night to give us a car
30 June 2025
I had no issue with the garage but I did have issue with the warranty company Why is it acceptable to take my money for warranty but when there was an issue with my car which was there when I bought it did they take a week to authorise the work?
30 June 2025
Good friendly efficient and timely customer service ( prefer it to MB next door )
26 June 2025
Very happy with the process
26 June 2025
Excellent service.
25 June 2025
Completely satisfied, always on time and never break any due date and time, received my cars really clean ????
24 June 2025
They changed the rear brake discs and pads as planned then advised that the brake fluid service was overdue and they could carry this out at the older vehicle better rates while I waited if that suited me, which it did. I
24 June 2025
All went well and all concerned made me welcome
22 June 2025
Dealership is easy to deal with and technically competent
21 June 2025
Simple recall , lasted into two days , waiting about , told on arrival not ready can't get ur car back , don't want rebuild it and come back in again etc. Service reception useless ,three people involved not giving straight answers ,
20 June 2025
Very helpful, friendly, and understanding team.
20 June 2025
Car booked in at 10:00 for full service. Advised that the car would by ready at 15:00. After taking the shuttle bus into town, returned at 14:00. Received a phone call from technician with a report and advice at 15:00. Picked up car at 15:05.
19 June 2025
They could have sent the video health check to me earlier and I might have requested to get some of the work done. No phone call to tell me the car was ready, no communication at all. All in all had better experience from another franchise from JC
19 June 2025
The car went in due to a warning light on the dash board, BMW adhered to the issue and sorted it
18 June 2025
Best company by far great service
17 June 2025
All went as planned.
16 June 2025
Service was good The only thing is car was in from 9-6 and thats not much good for me when i stay in ellon. Might have to rethink.
16 June 2025
Very
16 June 2025
Good service
15 June 2025
See above
13 June 2025
Information supplied after the health check was useful.
12 June 2025
Only thing is the repair cost is slightly higher than outside
12 June 2025
The service is excellent as is the customer care, the one small niggle is when you check in is the add on extra options, brake fluid check etc or suchlike
11 June 2025
Everything was clear up front and done to expectations
11 June 2025
No problems,and pleasant,polite staff
10 June 2025
NO GROUNDS FOR DISPLEASURE.
10 June 2025
The service team was excellent-I didn't have to wait long to be helped. Also, the staff member parked the car right by the front door, which made it much easier and quicker for me to get my daughter into the car.
10 June 2025
Work done has been of the highest standard
09 June 2025
Staff friendly but drop off took too long whilst trying to get to work
08 June 2025
My only comment was dealt with efficiently and in a timely manner
05 June 2025
Great dealership
05 June 2025
Quickly and professionally done
05 June 2025
There were issues initially regarding getting the MOT done, however this was rectified to a high standard and I am more than happy.
05 June 2025
Flawless
04 June 2025
As above
03 June 2025
Extremely satisfied.
02 June 2025
Very good service
01 June 2025
Friendly & efficient dealer service.
01 June 2025
I waited at bmw Aberdeen 7 hours one day to do oil and filter change, felt that was very excessive! Then had to go back on a Saturday, book my vehicle in at 8.30am to do front and rear brakes and wait another 4 hours, was told they will do it asap ??
31 May 2025
satisfied
31 May 2025
Good service and communication
30 May 2025
Same as above. Always leave happy with the services I've received. Nothing is a bother. Everything done as quick as it can be.
30 May 2025
Wouldn't go anywhere else
29 May 2025
I waited for a call to say my car was ready and come mid afternoon when there was no word I phoned to be told the car was ready. I assume (maybe wrongly )that the car had been ready for at least a little while.
29 May 2025
Excellent service
29 May 2025
Martin and Ashleigh were brilliant. I was well informed and updated throughout my Service. 5 stars
28 May 2025
Work was done ina fast efficient manner
28 May 2025
The service staff could not have been more helpful and accommodating. My car was recently returned for warranty work and as they had to wait for a part I was kept updated almost daily until the job was completed. First class service.
28 May 2025
Great
28 May 2025
Overall great service, slightly cold atmosphere when collecting car
28 May 2025
see previous comment box
27 May 2025
Service was fine. However, the garage no longer provide courtesy cars nor offer courtesy drop off, unlike in the past when this was pretty much a standard part of service
26 May 2025
I know everythings being done to car by driving it
26 May 2025
See comments above, plus washed and hovered my car - bonus!
26 May 2025
see above answer
25 May 2025
We are always satisfied with the service as it it always about the customer first. They always keep in touch with you to let you know what's happening. They always make sure you are happy with the job they have completed too.
25 May 2025
Happy with the service, again just the inconvenience of going there twice.
25 May 2025
The vehicle inspection was carried out and a comphensive report provided
24 May 2025
Always kept informed of necessary requirements.
23 May 2025
Very satisfied
23 May 2025
From start to finish, very easy, very friendly and excellent service.
22 May 2025
Kept up to date with progress and health check
22 May 2025
It is reassuring to know that the work is done by the professionals.
22 May 2025
Efficient, friendly and polite
20 May 2025
Seamless process from start to finish
20 May 2025
I was completely satisfied with process whilst booking in my vehicle.
20 May 2025
Nothing to fault
19 May 2025
High quality service every time.
18 May 2025
Way too expensive
18 May 2025
Always had good, efficient service
17 May 2025
Initially disappointed the terms of the retest fee weren't explained, however this was resolved on collecting the car - also not ideal that my car was not available to collect the same day as the mot (I was called at 1750 to say the car was ready)
17 May 2025
I booked an appointment through the APP for brake fluid change and specified
17 May 2025
Did what I expected, good communication on any issues.
16 May 2025
Again, a professional service by polite and professional staff.
15 May 2025
I was very satisfied with the service provided.
12 May 2025
They delivered exactly what was promised and in an efficient manner that suited my requirements.
12 May 2025
The booking and drop off service was very easy.
11 May 2025
Because I was very satisfied.
07 May 2025
As above from booking to collection made easy. Couldn't fault them
07 May 2025
Efficient and polite.
07 May 2025
Easy to arrange, no problems at all.
07 May 2025
Completely satisfied
06 May 2025
Very happy with the way the servicing process is carried out both before, during and after the service. Coffee good but no biscuits.
06 May 2025
Advised Recall item not a problem.
05 May 2025
See above
04 May 2025
As above
03 May 2025
Explained everything efficiently
02 May 2025
Car was booked in for a recall. Staff were courteous on arrival and job was carried out timeously.
02 May 2025
There's still an issue at check-in, the process is neither clear nor consistent. Last time I went to service reception and was asked to check-in on the self-serve screen. This time I went to the self/serve and it sent me to service reception!
01 May 2025
Young lady processing my booking was very efficient and personable.
01 May 2025
I felt the times available, for the cars service, were good, price seemed fair and communication was excellent.
30 April 2025
Can't fault
29 April 2025
Great team of experts who are always happy to help
29 April 2025
Nk issues. Fast and friendly service
29 April 2025
Service experience was excellent, efficient and on time. As my above experience of 'paint' coming off my bumper!
29 April 2025
Very efficent and friendly
27 April 2025
As in the previous answer everything went to plan with no problems encountered.
27 April 2025
As above.
26 April 2025
Good service.
25 April 2025
Satisfied
23 April 2025
Recall fault sorted
22 April 2025
Asked for feedback on the phone on what the steering safety check entailed but didn't get this feedback. It's a small point though
21 April 2025
Good, efficient service from staff
20 April 2025
Excellent service but inconvenient location
20 April 2025
got the job done no hassle
19 April 2025
I received car back washed and hoovered. Like getting a new car
18 April 2025
Better pleased if my call to Nick had been followed up as he promised last Monday!
08 July 2025
Jacky chan was one of the best sales persons we have dealt with