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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
478 ratings and 253 comments received in the last 90 days.
22 November 2023
Did not enjoy the online process of signing documents for the car.
22 November 2023
They were always helpful and got back to me on the phone etc!
20 November 2023
Sale team are 5 star Very friendly and helpful every time
19 November 2023
All good
19 November 2023
Very well looked after from start to finish .
16 November 2023
I received my car earlier than expected with regular updates, everything was explained to me regarding different insurances etc i also received a keyring from Jacky which definitely made the experience!
13 November 2023
Comfortable, approachable and relaxed atmosphere within branch. All embers of staff and salespersons extremely polite and helpful. Delivery was prompt and process of purchase simple and well informed.
13 November 2023
Kept up to date on progress throughout the purchase
09 November 2023
Nick is very knowledgeable on the cars and makes buying a new car easy and straightforward. My wife loved the 'tutorial' from Nick on how to use the technology on the car.
07 November 2023
Very easy, everything explained very well, knowledgable sales consultant and friendly service
06 November 2023
Very happy
04 November 2023
Hand over was effortless
04 November 2023
Frequent communication between myself and the sales team.
04 November 2023
Before buying we looked a similar car and explained the difference and kept me informed of all stages prior to delivery
04 November 2023
See above
04 November 2023
True.
03 November 2023
Effortless
03 November 2023
All questions and options explored and explained
02 November 2023
The process for start to finish was haddled very professionally and we were kept fully informed and updated through the whole process.
26 October 2023
I felt the team listened and did the best they could to cater to my needs.
19 October 2023
Salesman I dealt with was excellent.
14 October 2023
Everthing was excellent
13 October 2023
John Clark BMW made sure my experience was a great one.
11 October 2023
Very good communication from Salesman Jacky Chan, very easy transaction, everything was smooth.
11 October 2023
Nick spent time explaining the new model X1 controls and capabilities
09 October 2023
extremely helpful
08 October 2023
Excellent customer service - very competent sales executive - Jacky Chan and the genius Connor who did the handover - very polite and professional.
05 October 2023
Couldn't fault the service given
05 October 2023
Great handover of our new car it came quicker than expected and we were very excited to pick it up and enjoyed our visit
04 October 2023
The VIP event I attended didn't feel very VIP. However the deal I was offered was very competitive.
04 October 2023
Happy with my new car
04 October 2023
Kept up to date the whole process by Mike and at the handover were given a really thorough demonstration of the car (sorry I can't remember the name of the adviser that did the demo but thank you!)
04 October 2023
Again we received 100% from Aberdeen BMW from start to finish
29 September 2023
The service is great. The specialist is very patient and professional
27 September 2023
In fairness its 4 and half. I think more could be done to help customers manage the culture shock of transferring from petrol/diesel to all electric. Mainly in the area of public charging and using the bmw charge card. Also in planning long journeys.
25 September 2023
From the moment I walked into John Clark BMW, to the moment I drove out with my new car, everything was perfect and the team always go above and beyond to make sure everything is as it should be.
19 September 2023
Overall good and accommodating. They were a little disinterested in making a deal with a double trade in.
17 September 2023
Was kept informed regularly about delivery times
17 September 2023
All staff friendly and welcoming
13 September 2023
Very easy and quick transaction
12 September 2023
Not a 5 as I went in to take delivery on 1st Sept to hear it was on a software recall and finally got it on the 4th.
12 September 2023
Very good service from Mike Murray
12 September 2023
Everything went according to plan a very professional company.
08 September 2023
All fine apart from BMW delay in releasing car once it arrived at the dealership.
07 September 2023
I was perfectly looked after from start to finish. The show room is relaxed and modern and very comfortable.
05 September 2023
Very satisfied although car was delayed and spec not as ordered when delivered but communciati9on was excellent and issues remedied very quickly
05 September 2023
Similar to above. Sales person Jacky went out of his way to be helpful and drove my car from Aberdeen to Dundee to suit another appointment I had.
05 September 2023
The car was in perfect condition when delivered. Sales team were attentive to you as a customer
05 September 2023
Huge knowledge
24 November 2023
Excellent service
23 November 2023
Good communication and quality service
23 November 2023
E
23 November 2023
Quick and professional service
22 November 2023
As I said in previous statement couldn't have done any more for you
22 November 2023
All work completed quickly and kept fully informed throughout.
22 November 2023
Polite, professional people. Information provided during and after the car service was good.
21 November 2023
It was a recall but then needed spare part that was going to take 5 days to arrive.
19 November 2023
Excellent service. Always.
19 November 2023
I have no complaints regarding the workmanship however I had to wait over 2 hours over the pre booked appointment time, appointment was for 11am and was a waiting appointment but car was not picked up until 13:30 and returned 14:30. No explanation!
18 November 2023
99% of customer satisfaction score down to person the car was checked in with. ANDY earned the 5 Stars!!!
18 November 2023
Good service
18 November 2023
Job was done in a timely manner again no human interaction all very robotic
17 November 2023
The service desk person was very helpful and got me a better price than I expected
17 November 2023
Service carried out including video of underside condition including tyre tread depths. Only small issue was a charge of £3.75 for screen wash when I had completely topped up in the morning of my service but not a big issue really.
17 November 2023
The work was carried out, with out issues. Very good customer service
17 November 2023
Good service
17 November 2023
Staff have consistently been really helpful
17 November 2023
Good service and nice people
16 November 2023
This company has met all my requirements with a very high standard of quality care.
16 November 2023
You actually are told what they have done and anything that needs to be done but is not covered by the rou5ine servicing by phone/email
13 November 2023
requested via the check in app new wiper blades to be fitted and the sat nav to be updated. this was not done. i got the wipers fitted when i pointed this out but the sat nav could not be updated within a convenient timescale
13 November 2023
My car went in for mirrors not opening when opening the car. As it is intermittent fault difficult to find problem. Still not working john clark was very helpful given me a courtesy car and didn't charge which we thought was very generous
12 November 2023
As above good, quick service. Good customer service
12 November 2023
Good, friendly, professional service.
12 November 2023
It was satisfying to know that my car was recalled on a safety issue and was dealt with, and the waiting experience was very pleasant in the customer waiting area
10 November 2023
Good service
10 November 2023
No issues with service
10 November 2023
As above, but thinking now I should have asked for the car to be cleaned.
10 November 2023
Got my car back quickly
10 November 2023
For older vehicles it's hard to spend over 10% of the car's value getting it serviced.
09 November 2023
Job completed. Post service paperwork contained errors
09 November 2023
As above
08 November 2023
Work done very quickly and very good communication.
07 November 2023
Dissapointed that the technician didnt reset the tyre pressure after reinflating the tyres. The error message is still showing. Can this be fixed thank you.
07 November 2023
They didn't valet my car despite offering it.
07 November 2023
Carried on from above it leaves me the decision is it worth spending all the money to keep it bmw service history, or could i get the same quality of work elsewhere and local (not needing courtesy car) for half the price
07 November 2023
Been using sand place for several years now
05 November 2023
Aberdeen branch lived up to expectations
05 November 2023
I was provided with an update daily which was helpful when your under a lot of pressure having no car.
05 November 2023
Service provided was excellent
04 November 2023
Really happy
03 November 2023
The service experience was excellent car was fixed within a day
03 November 2023
All communications and work was carried out in a timely manner by courteous and professional staff.
02 November 2023
The car was serviced and runs so well after.
02 November 2023
Very good support and follow up from workshop team and particularly good communication from Stewart the workshop manager.
02 November 2023
Everything was checked and they gave a video showing the car.
02 November 2023
Communication was excellent, even though there was an issue with the courtesy car, the matter was resolved quickly and was updated constantly. Work was done quickly and priced extremely reasonably.
01 November 2023
The Service department is outstanding. I always feel like a valued customer every time I bring my car in for service. Very helpful, friendly, polite and professional at all times.
01 November 2023
As above not very happy
01 November 2023
Basically as previous comment above - no issues everything went like clockwork and the feedback report on vehicle excellent.
01 November 2023
See above.
01 November 2023
Satisfied with cleaning and work done
01 November 2023
Brilliant service received and really reasonably priced.
01 November 2023
All needs met. Friendly and helpful staff. Tasty biscuits in the waiting area! ??
01 November 2023
We were very satisfied with the experience, even though the car was simply in for a 'complimentary health check'.
28 October 2023
Brilliant service, dropped off my car and I was provide with a courtesy car. The issue was diagnosed and fixed the next day and my car was washed and hoovered out.
28 October 2023
Easy to book in, was contacted when car was ready & getting it back washed & hoovered is a bonus.
28 October 2023
I have been dealing with John Clark (Aberdeen) for about 10 years. Since Raymond Henderson took over as Service Manager the performance has significantly improved. I am pleased to say that Customer interest was put at forefront and been professional.
28 October 2023
Service check in and service work all satisfactory
27 October 2023
As above
26 October 2023
As above efficient service
26 October 2023
I have only gave 4 stars, i was a little disappointed when i picked my car up to find it hadn't been hoovered or washed, i thought that was standard practice. Apart from that everything else was great
26 October 2023
As above
25 October 2023
Friendly, efficient service
24 October 2023
No issues whatsoever...
24 October 2023
Quick turnaround, all work complete and the car had been washed and vacuumed. Terrific personal service too.
23 October 2023
Quick service, car back clean job done.
22 October 2023
Good service but downside is that it's expensive for what was done
22 October 2023
Receptionist (female, older) could have been more welcoming for customers coming into the branch.
21 October 2023
I am always treated very well by the team at John Clark Aberdeen. I am kept well informed on my vehicles status and it's timely return to us.
21 October 2023
As above.
19 October 2023
From the minute I booked this appointment to collecting my car it's been very disappointing
19 October 2023
Always happy to help and very professional
18 October 2023
They put my mind to rest regarding an engine noise.
17 October 2023
Impossible to get on phone and do not reply to emails
17 October 2023
Check-in was easy and quick.
17 October 2023
Staff are superb
17 October 2023
No issues with customer experience or service but cost is expensive
16 October 2023
The work was done efficiently. The car was collected from my office and returned as requested which was convenient for me.
16 October 2023
Good after service
16 October 2023
All work done on time
14 October 2023
Friendly staff and a good atmosphere in the dealership.
14 October 2023
No issues at all. Very happy
14 October 2023
Damaged my car, non finished, cuts in the leather interior, left wires and trim hanging, greased tools on leather seats and left them in the car till I got home. Then required me to come in which I couldn't do had someone collect from home.
14 October 2023
Great service but one issue not fixed
13 October 2023
Nothing to fault.
12 October 2023
Lisa said she'd get back to me with an alternative goodwill gesture, but 2 days later I've not heard anything. Feeling undervalued as a long term customer.
12 October 2023
Issue with booking but service team helped beyond what they had to do and made the process so easy.
11 October 2023
No issues at all.
11 October 2023
Did exactly what I had planned.
11 October 2023
I was disappointed there was to be a charge to collect my car or provide a courtesy car, given that it was there only for a Recall under warranty.
11 October 2023
Quick and simple. All staff there to help.
11 October 2023
Very pleased, no issues.
11 October 2023
Prompt service friendly staff
10 October 2023
As soon as they recovered my car to John Clark BMW the dealer was organising a replacement tyre
09 October 2023
Too expensive for a small additional job. £253 for screen wash cleaning.
09 October 2023
Delivered expectations
09 October 2023
Very satisfied. I felt welcome. I was dealt with efficiently and professionally. My salesman, Jacky Chan, made the transaction easy and provided good communication. I will certainly be in touch with this dealer for my next car.
08 October 2023
Arranged to pick up and return my car
08 October 2023
Was excellent as above.The staff were so helpful and pleasent.
07 October 2023
Staff don't always seem to know what's available from BMW or on offer to customers. I think customers should be given more accurate time slots or indication how long work is likely to take. An air bag shouldn't take most of a day.
07 October 2023
Good service and good communication, only thing is we have to keep paying insurance on a courtesy car
07 October 2023
I was delighted with the overall final work performance. All work was completed and car was washed and vacuumed nicely. Items noted by me at 3 below detracted a little.
07 October 2023
Great communication when my car was in with the service team
06 October 2023
All winter service checks conducted within the time frame specified
05 October 2023
Pick up /drop off of car from my workplace was perfect. On receiving my car back I noticed the service indicator hadn't been reset, my car had just been serviced, and now it says it needs again. Was told to take me car back which is a big hassle
05 October 2023
They took care of a problem and made life easy
05 October 2023
Easy of communication
05 October 2023
I have been a customer of John Clark for over 40 years and have always found staff very helpful and pleasant.
04 October 2023
No point offering a free wash n hoover if u don't do it what a disgrace from John Clark
03 October 2023
No problem with service providerd
03 October 2023
No problems
03 October 2023
Service second to none
03 October 2023
Andy Emslie, Raymond Henderson and Jamie Cumming made me feel extremely welcome. Andy on the phone, Raymond when I was checking in and Jamie when I came to collect my car. First time I have experienced that feeling at John Clark's garage.
03 October 2023
Because I trust him And my husband as to drive and get home then has to pick up later in the day , I find that you come to my door and bring it back to me Wonderful!!!!!!
03 October 2023
Everything explained prices for all parts needed
03 October 2023
Several instances in a row where unable to attend work waiting for vehicle to be completed with no communication of issues/delays unless I chased.
03 October 2023
Perfect
02 October 2023
No issues.
02 October 2023
Feel that price for service is excessive
02 October 2023
Would've given 10 but didn't get a print out of the pre warranty condition of the battery
02 October 2023
This recent visit went very well but a previous attempt at getting assistance with an issue didn't go well at all
01 October 2023
The staff are polite and efficient. The sevice is carried out by professional enginners. I appreciate the valeting of the car.
01 October 2023
Excellent communication and easy to deal with,
29 September 2023
After 5 cars in the last 10 years, I haven't really seen any changes in services, always room from improvement.
29 September 2023
Never had a problem with the service department
29 September 2023
Always a great experience with the service team.
29 September 2023
Very friendly team always happy to help
29 September 2023
The personnel from the service desk through to the technicians are always knowledgeable and respectful.
29 September 2023
Great service
28 September 2023
work was carried out in a timely manner
28 September 2023
Someone didn't do their job correctly. I had a constant warning message advising me that the car required an oil change in 80 miles. I then had to bring the car back for resetting. Very inconvenient.
27 September 2023
Generally staff go extra mile to be helpful
26 September 2023
Car is fine now with all faults repaired.
26 September 2023
They've done their usual thorough job with friendly communication.
26 September 2023
My car was looked at and fixed within a few of days, I got regular updates and I felt in safe hands the whole process. I now have my car back and she is running a perfect.
26 September 2023
Quick and efficient
26 September 2023
Customer Service Advisor was very helpful and fully explained the work done, along with the advisories and ensured my complete satisfaction with the work done, which I was when I left. Vehicle was also valeted as agreed to my satisfaction
26 September 2023
Excellent service in identifying what needed doing , followed up by the service manager. Parts obtained the next working day and job completed within 3hours . Excellent service all round .
25 September 2023
Customer service there is second to none. Superb
25 September 2023
Their computers were down but this didn't impact much at all
25 September 2023
Stewart Kerr - diagnosed my problem very quickly and made sense of my garbled email!
24 September 2023
All of the team are really knowledgable and helpful
22 September 2023
In the end, we ware happy with the work carried out, but a mixup in communication when booking in, ment the work took longer than expected
22 September 2023
The service levels are fantastic, staff are friendly and helpful, always going the extra mile to ensure satisfaction. Based on my experience I have total faith in the advise they provide.
21 September 2023
Always good service. My bill was incorrectly invoiced on the most recent visit, but was easily rectified by the AfterSales staff.
21 September 2023
Everything that needed to be done was done and in good time.
20 September 2023
Very approachable and have got to know a lot of the team over the years
20 September 2023
Had to hold on in queue not to long as lot of staff walking about behind desks and only one service pupil...
20 September 2023
Did everything needed,on budget
20 September 2023
No issues and additional work identified and authorised with no fuss
19 September 2023
The start to finish experience met with my expectations
18 September 2023
I try to book my service and MOT on a call and was told it is fully booked. I went direct to Aberdeen branch and spoke to Martin Beagrie. He explained to me in details of all question I asked about the car and he also managed to booked me in.
18 September 2023
Stress free and job completed when promised.
17 September 2023
Everything was fine except my boot wasnt cleaned our!
17 September 2023
Did what was required and within time frame asked
15 September 2023
Called to make booking . Discussed and agreed scope. Everything went to plan apart from pick up as despite car being there all day only advised available when it was too late for me to get across town. It wasn't an issue
15 September 2023
Tried extremely hard to help. Couldn't fault them, especially the service department. Very very professional.
15 September 2023
I am always very well looked after by John Clark service team, Stuart and the team ensures both my car and I are treated with care and professionalism.
14 September 2023
Easy to deal with.
14 September 2023
Car was picked up and dropped off, kept up to date with everything that was required.
13 September 2023
Staff are great and they make time for you
13 September 2023
Kept in form and all ran as discussed
13 September 2023
Sorted out loan car problem quickly
13 September 2023
I got what I asked for and had no reason not to be completely satisfied.
13 September 2023
I have had many cars from John Clark group over the years but staff at BMW are on a different level and a pleasure to deal with
13 September 2023
Everything went well. Efficient process. Only slight surprise in being charged an extra cost when already within a service plan. Query was addressed at the time - but subsequent direct debit charge has now to be challenged.
12 September 2023
Very professional and friendly.
12 September 2023
Service/MOT completed on the day and the car was also valeted.
12 September 2023
They went out of their way to make things easy, and the car was immaculate.
11 September 2023
Service staff member had good attitude.
11 September 2023
Repair requirements clearly explained with video camera
10 September 2023
I had said what the issue was when booking it in, but still had to leave the car overnight as part wasn't in stock.
08 September 2023
No delays. No problems. Friendly staff.
07 September 2023
Very professional from start to finish, great communication throughout
07 September 2023
Good service provided
07 September 2023
Excellent communication between service department and customer.
06 September 2023
Staff very helpful
06 September 2023
They called me at 12 to say the car was ready, I said I was on my way but car was not ready.
06 September 2023
Was offered a complimentary car wash, however wasn't fulfilled, hence 4 Stars. Not a big deal.
05 September 2023
Everything was done well and all the staff were friendly
05 September 2023
Work carried out professionally and on schedule.
05 September 2023
Good workmanship and customer service
05 September 2023
Thank you Andrew
05 September 2023
Recall was dealt with efficiently.
05 September 2023
Great price , great service,good allround experience
05 September 2023
Everything went as it should
05 September 2023
Actioned items we highlighted efficiently
05 September 2023
All very good on this visit
05 September 2023
As in 1 above. However did have good verbal communication with Andy.
05 September 2023
good prices and good service
05 September 2023
As above a great professional team. Facilities within the garage are first class. Waiting area, coffee and drinks and toilets were also spotless.
04 September 2023
If there was a 6th star I'd have given that I was complicated to deal with but they were beyond accommodating, cannot stress that enough
04 September 2023
Car has just had its MOT and I had the low pressure alarm on my tyres when coming to top these up, the front right tyre has had the cap changed on it for a metal cap, taking this to a local tyre garage they have identified a snapped valve in the tyre
04 September 2023
Advised by the service team MOT was due. I was working away. They arranged a courtesy car for my partner and also collected the car from our house. Engine service also overdue, this was also done at short notice. Excellent ??
03 September 2023
Long term loyal customer, I see them as friends!
03 September 2023
Very helpful
03 September 2023
Because it is true.
02 September 2023
Good service
02 September 2023
Great people to deal with from the first call to the initial inspection to the pick up / deliver service(Allan was excellent)
02 September 2023
Service was efficient and the staff were friendly
02 September 2023
Dunno, just doesn't feel that pleasurable experience.
23 November 2023
Minor issued dealt with quickly and satisfactorily