OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
320 ratings and 238 comments received in the last 90 days.
04 May 2026
From choosing between vehicles to picking up the car the process was fantastic with great communication throughout. Would definitely recommend as service was 10/10
03 May 2026
Went above and beyond, definitely people who are reliable and trustworthy.
03 May 2026
Extremely attentive and person centered customer service. Jacky's advice and help ensured the purchase process was a smooth one.
01 May 2026
Great service from the start.
28 April 2026
Nick Garvie as usual gave me top service!
28 April 2026
Cameron was always available or returned my call or visit promptly Information provided was informative and supportive to support the decision to purchase car Test drive process was smooth
25 April 2026
Very nice showroom and staff could not have been better, and salesman, Cameron Hadden, was great, he kept me informed throughout and ensured a seamless handover.
25 April 2026
Extremely satisfied. In particular Jackie chan was amazing, gave me all the info, and helped me learn how to use my first automatic.
25 April 2026
Once car arrived in U.K., fast delivery to local centre
22 April 2026
Great service, Cameron Very professional and thorough, very informative and easy to deal with.
20 April 2026
N/a
17 April 2026
Can't fault the whole team, from sales to services. Quickly managed to find the car I wanted and get the body kit fitted as soon as it arrived
15 April 2026
We had a very pleasant experience from choosing the car to driving out of the showroom. Daniel, salesman was very helpful and listened to what we wanted in a car and found us a car we wanted within our budget
14 April 2026
I have used John Clark BMW in the past and again i have been impressed with the professional way on how i was looked after in both the selling of my last BMW to the purchase of my new BMW The sales Rep Jacky Chan was very help full throughout
06 April 2026
Efficient, professional, friendly service from Daniel Bianco in Sales. Daniel was knowledgeable, patient and made the buying experience very smooth and reassuring. He kept me well- informed throughout the process. High-quality premises also.
05 April 2026
Daniel was very professional and also very helpful and friendly
03 April 2026
Cameron was excellent. From start to finish. Flawless.
03 April 2026
NICK the sales person was a joy to work with Thank you for everything
03 April 2026
Excellent service with good communication
03 April 2026
The whole experience was relaxed and professional. Jacky Chan, the salesman was excellent and took time and patience to explain everything. The handover was expertly carried out. Once again the John Clark team excelled.
03 April 2026
Jacky Chan was a pleasure to deal with. No fluff, no fuss - just great service.
02 April 2026
Great communication and assistance from the sales team. Minor issue with car not being available on agreed collection date means I couldn't give full marks
31 March 2026
I had an excellent experience with the Centre from start to finish. Daniel, who I dealt with, was outstanding throughout the entire process. He was professional, knowledgeable, and incredibly helpful, making everything feel smooth and stress-free.
31 March 2026
Cameron was very knowlegable and kept us up to date at all times.
31 March 2026
Communication was clear and everything rolled out exactloy as was planned
29 March 2026
Couldn't fault the service, Daniel kept me informed at every stage and the handover was perfect.
28 March 2026
Cameron Hadden in sales made sure we had a great experience with first class service, making sure to explain everything and keep us up to date until delivery and handover. Would definitely ask for Cameron when we come to changing in the future.
27 March 2026
Car delivered 5 weeks early
24 March 2026
I have bought several cars from BMW and 3 of 4 from Nick, he is always extremely knowledgeable about the cars and a true professional at his job. Thankyou.
24 March 2026
Friendly, Good Communication
24 March 2026
I am very pleased with John Clark BMW Aberdeen Everything with the deal went very smoothly thanks to the sales team Cameron Hadden was first class nothing was a bother to him, anything I needed to know was carried out in complete Professionalism
24 March 2026
Very helpful and pleasant experience
24 March 2026
Daniel was very informative & not pushy
24 March 2026
Great service from start to finish in purchasing my new X5. Daniel was very helpful and patient throughout and supporting any post-sale queries.
24 March 2026
Excellent service from Daniel Bianco at John Clark Aberdeen
24 March 2026
From the start, Jackie Chan was very helpful, professional and knew his product inside and out. he assisted me on the phone and we didnt even meet until I picked up the car such was his expertise. His communication was concise, friendly and professio
23 March 2026
Positive experience. Daniel Bianco led us through the process clearly explaining everything and we are well satisfied with his efforts. He has regularly been in contact with updates before and after delivery.
18 March 2026
The sales experience was challenging.
16 March 2026
Good friendly service, answered all our questions
16 March 2026
Jacky Chan was very helpful and knowledgeable with regards to the car. He even came in on his day off to allow us to test drive the car one evening. He put up with my nonsense and made it an enjoyable experience. Thank you!
15 March 2026
yes the sales man did as he should.
13 March 2026
Daniel was excellent in all he did. Very proffesional
10 March 2026
Daniel was amazing, so helpful and super quick with his responses to all my questions.
10 March 2026
Always a pleasure dealing with Nick Garvie, he really does go out of his way to help us decide what vehicle to buy,
10 March 2026
The service was first class and very easy to deal with
09 March 2026
Salesman
09 March 2026
Jacky was very attentive and worked hard to find a solution that worked for us.
09 March 2026
Nick was excellent
06 March 2026
Staff were very helpful and met all my requirements and expectations. Nick Garvie was particularly helpful.
06 March 2026
Have dealt with Nick before (many times) - consummate professional. Always delivers.
04 March 2026
Daniel Bianco was excellent through out the whole process of buying our new car. His vehicle knowledge was first class and he replied quickly to any questions we had .
28 February 2026
Staff were very helpful
26 February 2026
John clark and my salesman Nick handled everything smoothly with purchase, collection and handover.
24 February 2026
Could not have had a better experience in buying this BMW car.
24 February 2026
The deal was good and the sales guy Daniel was excellent.
24 February 2026
Excellent customer service received with a quick turn around time from order to collection. Daniel Bianco really helpful and made the process faultless.
24 February 2026
From arriving at the car centre to have a browse up until leaving with our new car we were greeted, welcomed and looked after by Jacky Chan, extremely happy to have been looked after by him
21 February 2026
Great service and communication from Adam Milne
19 February 2026
Seamless and highly enjoyable experience, and all down to Daniel Bianco who is so thoughtful and passionate about what he does, and made sure the experience felt special for me and my family. Exemplar!
19 February 2026
Full experience from start to finish was five star, Nothing was to much bother. Our Sales Executive Danial Bianco explained everything in detail the whole process was very easy and quick from ordering the car to collection.
19 February 2026
Courteous and experienced staff to ease the whole process.
18 February 2026
Daniel in sales did everything for us . attended to all documentation and advice was instrumental in purchasing car.
17 February 2026
Cameron was very helpful throughout the purchase and extremely pleasant to deal with.
16 February 2026
Was very satisfied
14 February 2026
Excellent service
07 May 2026
Recall work completed quickly, satisfied.
07 May 2026
All aspects of service including collection were as expected.
07 May 2026
Everything is first class
07 May 2026
Excellent service. Car cleaned outside and in and they fixed my seatbelt in addition for the reason it was in. I was very impressed.
06 May 2026
Service rep was exceptional. Friendly, professional, and thoroughly helpful. Promote her!
06 May 2026
For your excellent work
05 May 2026
The assistant was polite and understood the issue well. Paying options were explained clearly. I was given a lift after dropping off the car and I was picked up by a BMW designated driver to come back to the garage to pick up my car.
05 May 2026
The service Imogen gave me was 10/10
03 May 2026
I had to call to get info, pricing was wrong at first, repairs listed were not relevant to my request. Repair was carried out but parts replaced not listed on pricing. Invoice arrived after payment
02 May 2026
I arrived a bit before opening but welcomed by the receptionist who had just walked in - directed me to the service desk . I was told how long the work would take , car washed and vacuumed and waiting at the front door for me ! Everyone Very helpfu
02 May 2026
Car was due to existing egr recall, was fitted but exhaust manifold was passing the gas. Air intake pipe damaged after the replacement.
02 May 2026
Everything successfully completed on the day and the staff kept me updated with it's progress.
01 May 2026
Good coms and delivered the car
01 May 2026
Was kept up to date with the progress
30 April 2026
All as expected
30 April 2026
Good service on time
30 April 2026
Always polite and helpful
29 April 2026
quick to provide diagnostic appt and once problem identified, it was resolved on the day
28 April 2026
Mot and service points completed as arranged no issues, good quick and helpful.
27 April 2026
came to bmw dealer because have issue with knocking sound on low speed on bad road surface.The lady on desk told me that it will cost 180 fo find issue,I left the car for day.they phone me and told that cannot find issue.and car not been washed.
27 April 2026
Very happy with service and level of communication during each step.
26 April 2026
I called concerning a tyre puncture and was told I could go in the following day to have it repaired or replaced which ever was required
26 April 2026
From dropping off my car to getting it back was faultless & staff were very pleasant
26 April 2026
Very professional
25 April 2026
Everything from purchase to handover was handled very professionally .
24 April 2026
Great service. Great people
23 April 2026
Amazing service
22 April 2026
Recommended a tyre replacement understood the time to get one ordered in. Came back Monday to get tyre done 7:45 car dropped off. Didn't expect 4 hours for a tyre to be replaced
21 April 2026
Excellent aftersales service as always!
20 April 2026
Everything went very smoothly
20 April 2026
Easy to contact. Thanks
19 April 2026
Excellent service
19 April 2026
Satisfied with work done only had 1 issue they unplugged dash cam when work was finished they should have plugged it back in at fusebox cost me for halfords to sort it
19 April 2026
Checked in car and received loan car very quickly and kept updated on progress by John Clark BMW Aberdeen via messaging throughout day
19 April 2026
Very easy to book and lady on phone very helpful. Hand over of car as planned. When I came to pick up Nick the sales guy spotted me and personally went and got my car around whilst service lady completed the service handover.
18 April 2026
Excellent service provided the guys went above and beyond
18 April 2026
Car came in for service management light and Drivetrain error. Despite £180 for diagnostic, no fault found. So, £180 for nothing essentially. They did say I could submit it again for no charge if in happened again "in the near future"
16 April 2026
It always strikes me, these days, that everything is managed to suit YOU. Not me, your client. Please note: The young lady who handled my MOT when I visited John Clark (Aberdeen) on Wednesday was extremely pleasant, polite and helpful.
16 April 2026
Always an easy experience hassle free
14 April 2026
Good service, completed in good time with minimal disruption to me.
14 April 2026
Quick and efficient.
14 April 2026
No problems car returned repaired
14 April 2026
Prompt appointment and problem solved.
13 April 2026
Fault appeared they tookthe car in quickly and all repaired and returned within a few hours
12 April 2026
Good professional and friendly service
12 April 2026
Price. nearly £500 to replace one parking sensor. Absolutely ridiculous to charge so much.
12 April 2026
Had a waiting appointment and had to wait rather longer than usual for the minor job to be completed, so not quite the usual five stars on this occasion.
12 April 2026
Car was in two weeks prior then the Nox sensor supposedly went. Time before car was in two weeks after a O2 sensor went. Beginning to wonder if it's set up on purpose or wires loosened to get more money. I will have the sensors checked to make sure.
11 April 2026
Knowledgeable and helpful staff, great customer service
11 April 2026
The result of the service and MOT on my car were great but the following were not: 1. My car was returned with my two front seats dirty. My seats are beige coloured so the dirt was very visible. 2. The loan car I received, although new, was dirty.
10 April 2026
Easy to book and no problems.
09 April 2026
Kept informed of the status of my car at regular intervals.
09 April 2026
All went well.
08 April 2026
Would have given 5 star but car wasn't ready even though I was phoned to say car ready for collection. I had to wait 30 min for car to be washed and vacuumed as requested in pre booking.
08 April 2026
First class service and attention to detail.
08 April 2026
Friendly efficient people
08 April 2026
Very prompt attention and good communication
06 April 2026
Was kept informed of what was happening
04 April 2026
All good
03 April 2026
Smooth process start to finish
03 April 2026
I believe my vehicle was scratched in multiple places during the clean following the recall. Apple CarPlay's side menu is also on the wrong side after picking my vehicle up with no way to change it back. CS informed me it's a back-end issue..
02 April 2026
Generally the service at the centre is good. The on line check in is quick and easy.
02 April 2026
Executed as described
02 April 2026
Promptly attended to
01 April 2026
I have always been very happy with the service I have received at John Clark BMW
01 April 2026
I had problem with my 15 month old BMW X3 MSport. After emergency stop I was notified by EMAIL & Phone message that a warning sign had been noticed on the dashboard Yellow spanner warning. Car & Programming check arranged for following day.
01 April 2026
Brake Fluid changed, Health Check conducted, Tyres checcked, Car Valeted all within an hour & a half while I waited. Very satisfied.
31 March 2026
Friendly efficient service
31 March 2026
Excellent service from start to finish. Booking was easy, courtesy car available when checking in, communications while car was in workshop was very good, payment and pick up was also straight forward.
31 March 2026
Efficient
30 March 2026
Adam Milne was very easy to deal with from start to finish.
29 March 2026
No issues, quick and to the point, no waiting around!
29 March 2026
Dropped car off, advised it would be ready mid afternoon. It was and all cleaned inside and out.
27 March 2026
Although unexpected the date of my CONFIRMED appointment was brought forward by a week. No problem with this. Car was picked up Mot done and service and returned same day. Well valleted.
27 March 2026
Can't help but feel £1600 for front discs and springs is not value for money!
26 March 2026
All went smoothly, no issues, good communication throughout with Text updates
26 March 2026
Staff pleasant and explained everything clearly.
25 March 2026
John Clark has an excellent reputation. However, on this occasion, the service on the air conditioning in my car has caused the demist fan to malfunction. This will require another visit to the garage to have it inspected and repaired.
25 March 2026
Not satisfied
25 March 2026
Excellent service, dealt with me and my car in a professional and efficient manner. Courtesy car was very good.
24 March 2026
Easy booking. Kept informed of work, easy payment and collection
23 March 2026
Prompt. Polite Efficient
23 March 2026
They went above and beyond to help me at short notice and when I was facing challenging circumstances
21 March 2026
Polite and very efficient service. Living 35 miles from the dealer means that an efficient service is greatly appreciated.
21 March 2026
Service was good but it was very difficult to get through by telephone.
20 March 2026
The showroom was spotless, loads of staff to help you, coffee machine. Courtesy car was fantastic. Seamless process to drop off and collect my car.
19 March 2026
It was a smooth transition
18 March 2026
Jod fault found and fixed less than 48 hours
18 March 2026
Everything was easy and went to plan
18 March 2026
Everything went according to pian.
17 March 2026
friendly and helpful
17 March 2026
I didn't receive a service report.
17 March 2026
Everyone was very polite, helpful & knowledgeable. Stewart made everything very easy and explained the details of what my car needed clearly.
16 March 2026
Excellent service as normal
16 March 2026
On time quality service.
15 March 2026
Great customer service from all the people I dealt with.
15 March 2026
Great service
15 March 2026
Great service,
15 March 2026
Excellent service
13 March 2026
The some confusion as the car was booked in by the call centre, but when I turned up with the car the parts had not arrived.
12 March 2026
I am fully satisfied with the work done.
12 March 2026
On my visits, staff are very good and knowledgeable in regard to F1 COB Keeping me updated on progress if I am waiting for vehicle.
11 March 2026
The garage did exactly what the said, in the time that they specified.
10 March 2026
repairs were expensive and the original price was discounted by 7.5% when asked about a better price. Surely you should give your best price rather than a discount having to be asked for. It also took a day longer as a part did not arrive
10 March 2026
Excellent service and good customer care.
09 March 2026
Everything went well.
08 March 2026
Missed an update during health check. MOT carried out before scheduled repairs were done.
07 March 2026
Efficient service and courteous staff, thank you.
04 March 2026
Staff were kind, friendly and kept me informed on the process.
04 March 2026
Usual professional and friendly service and thorough
04 March 2026
Cannot complain about anything. Staff friendly and helpful.
04 March 2026
Service was very good, everyone was polite and friendly.
03 March 2026
One issue regarding warranty surfaced but Martin and the workshop sorted that out. As always great service from BMW Aberdeen and staff involved.
03 March 2026
No issue getting a loan car. Updates were very timely.
03 March 2026
From the booking of service to lone car, service and advice, everything was good. Josh particularly was very helpful in getting the service done.
02 March 2026
Good at keeping up-to-date. Damage upon replacement reduces score
02 March 2026
Service provided was second to none.
01 March 2026
Dear Sir/Madam, BMW 530 M Sport. Registration, SV17 VOC A costly brake vibration problem which repeats itself in just a few months resulting in costly disc and pad changes. No satisfactory answer or solution has been offered by John Clarke BMW.
28 February 2026
As always an excellent service experience
28 February 2026
Professionalism, integrity and respect.
27 February 2026
Everything was done that I requested
26 February 2026
No issues at all. Prompt action
26 February 2026
Ive always received great overall service at BMW
26 February 2026
Health check very useful, lift to town and back very helpful. Clean car inside and outside very smart.
26 February 2026
Simple and efficient
26 February 2026
Good service and regular updates.
26 February 2026
Great service as always. Very pleased with the work completed.
26 February 2026
The courtesy car was provided with less hassle. The service was good, the car was washed and cleaned internally.
25 February 2026
'Pick list' service booking not intuitive, even to a person with an engineering background with many years experience in cars and after call to dealership. In addition the service team lacked any welcome at time of drop off and collection.
25 February 2026
Your staff were very pleasant and very helpful.
25 February 2026
Very helpful staff, booked service for my vehicle for 9:30am and was ready to collect by lunch time, I have kids that I need to pick up for school run so very convenient that I had my vehicle back in good time.
25 February 2026
Great staff, good job done, well run business
24 February 2026
After being told car was ready for collection, on arrival replacement tyre had not been delivered and fitted. Not ideal when travelling 30 miles to collect
24 February 2026
I was kept informed on progress and an excellent job was done.
24 February 2026
Communicated regularly and explained my options clearly.
24 February 2026
Great adviser checking me in, explaining the process; friendly and professional.
24 February 2026
Work was done as requested except I was not given defective parts to view as I had requested Was not given the MOT certificate! This was the purpose of visit
24 February 2026
No issues at all very good service.
24 February 2026
Was told the car was ready to collect but asked to wait 15 minutes in the coffee shop, when I arrived to collect it.
24 February 2026
Precisely what was quoted is what was charged. My vehicle is old however I am one of the few that still believe / hope that dealers if the vehicle know best.
23 February 2026
When we phoned regarding issues with the car staff where great however when collecting the car this was not the case there was undisclosed charges even with warranty causing financial difficulties. Everything felt like it was a hassle to the staff.
23 February 2026
The customer service was excellent keep me updated with the work status on my car and a excellent job carried out by the technician
21 February 2026
Kept informed and reasonable pricing
21 February 2026
Process smooth and helpful and technical excellent
21 February 2026
Contacted by JC ahead of service being required. Easy and efficient process to make appointment. Car check in and drop off process very simple.
21 February 2026
Communication was OK No issues with work performed Pick up process could be improved
21 February 2026
Initial offer of goodwill by BMW dealer to replace a sensor fir a high value vehicle with low mileage & just out of warranty wad very low. This is my second high value X3 with all servicing etc done at BMW but i had to fight for a reasonable amount o
21 February 2026
Highly professional service. Thanks, Bertalan Juhasz
20 February 2026
I was disappointed that it took almost 5 hours from the time I dropped off the car to be told that they had still not started work on the car. I then received a message approximately an hour later saying they were working on it.
20 February 2026
The service staff were helpful and friendly.
20 February 2026
Really helpful and collected my car from work and returned no problem
20 February 2026
not good at all . bought and drove bmw's from bmw dealerships for over 15 years and never had poorer service in all my time buying / servicing . breached data protection and passed ALL my details to insurance company after being told not to
19 February 2026
Good communication between myself and the service centre.
19 February 2026
Dropped off night before no problem and car done and ready by 10am the next day
19 February 2026
Quick and easy service
19 February 2026
Easy to book, clear explanation of what was being carried by out and staff made contact when my vehicle was ready.
18 February 2026
Everything went as expected. I didn't appreciate the phone call almost begging for a good report.
18 February 2026
Very helpful
18 February 2026
I have given a lower score due to John Clark Aberdeen's procedure of not being able to give customers a time when work on vehicle will take place. i.e. car booked in at 10am, I contacted service department at 3pm to be told work had not started yet?
18 February 2026
Service was fine, but I question the cost to change brake fluid and a filter!
17 February 2026
Quick easy booking, good communication.
17 February 2026
Quick and decisive team with a good mentality towards customer service
17 February 2026
Overall excellent service.
17 February 2026
Fast and efficient
17 February 2026
I made three phone calls over four days to get updates on the progress of repairs to be told that someone would call me back but it did not happen. That was a wee bit disappointing . However I recognise you were very busy with prebooked services.
17 February 2026
Despite my car (and myself!) now being older, the dealership was both professional and friendly, making me feel as important and valued as ever.
16 February 2026
All good and very helpful staff
15 February 2026
Very good customer interaction, had a bit of difficulty getting health check through to me ..
15 February 2026
Very helpful staff member
14 February 2026
Responsive, polite and kept me informed.
14 February 2026
Tried to get work done by calling it urgent when it wasn't
14 February 2026
A good and efficient repair, however, I had expected the car to be cleaned before being returned to us.
FIND John Clark Aberdeen BMW
Address
- West Tullos, Aberdeen, AB12 3EW
Opening Hours
- Mon–Fri:08:30 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01224 335577
Aberdeen as well as surrounding areas including Peterhead, Inverurie, Fraserburgh and Montrose
Address
Opening Hours
- Mon–Fri:07:30 - 18:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01224 039833
Aberdeen as well as surrounding areas including Peterhead, Inverurie, Fraserburgh and Montrose
Address
- West Tullos, Aberdeen, AB12 3EW
Opening Hours
- Mon–Fri:07:30 - 18:30
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01224 039814
Aberdeen as well as surrounding areas including Peterhead, Inverurie, Fraserburgh and Montrose
Address
- West Tullos, Aberdeen, AB12 3EW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01224 039604
Aberdeen as well as surrounding areas including Peterhead, Inverurie, Fraserburgh and Montrose
05 May 2026
From start to finish our experience was superb. Sales person (Rhianna) was professional, knowledgable and ensured that she found a vehicle which not only matched our requirements but actually exceeded our expectations.