- Home
- About John Clark Aberdeen
- John Clark Aberdeen Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
531 ratings and 263 comments received in the last 90 days.
04 January 2025
From Order to delivery there were no issues. Happy with trade-in, ordering process, communication and exercising my wishes.
03 January 2025
Everything went well
01 January 2025
My sales advisor, Jacky Chan, was fantastic. He was informative, and kept me up to date regularly. When I had an issue with the finance team (about extending my contract until my new car arrived), he was quick to support and find a solution.
01 January 2025
Brilliant service from Nick
30 December 2024
Have given 4star, as still awaiting a part (grill) to arrive to be fitted to car. So will have to arrange this to be done at a later date.
28 December 2024
Nick Garvie was excellent and so very easy to deal with. Nothing was a problem. I've dealt with Mr Garvie for more cars than I'd like to admit to and he's always a true professional.
22 December 2024
Nick was always clear about what was happening. Took me smoothly through the handover process. Gave very comprehensive instructions on the equipment levels and operation of the infotainments system. Made sure I was fully connected via the My BMW app.
16 December 2024
The customer care team provided support and guidance at every stage, ensuring I had a clear understanding throughout the process.
14 December 2024
Everything went smoothly our sales person Daniel Bianco went above and beyond. Kept us well informed.
14 December 2024
No complaints
10 December 2024
Staff were really helpful, answered any questions I had with haste
09 December 2024
I dealt with Daniel Bianco. I understand he is reasonably new to the business and I found him excellent at communicating
05 December 2024
Nick was supportive in understanding my requirements and needs. He helped me along the way to make the process simple and easier.
04 December 2024
Mike was extremely helpful and very knowledgeable. He was available to respond to questions throughout the buying process
04 December 2024
Great experience. Mike was fantastic was not pushy like some sales men. Very informative
04 December 2024
Felt well looked after. Receiving videos of the car whilst away were a nice touch and it was hassle free having my registration plates on the car for pick up
04 December 2024
Always very helpful
04 December 2024
Excellent service from start to finish to taking car out of garage Jacky very confident during sales very helpful explaining all details of sale and car to us
02 December 2024
Great service and communication from Mike.
29 November 2024
Mike Murray was excellent for all transactions during the change over of cars
27 November 2024
Complete professional advice from start to finish of experience!
27 November 2024
Great service, great salesman Mike, helped with all my queries and requests bought from here in the past and will probably again in future
27 November 2024
From start to finish Daniel Bianco was great. Took the time to listen to my initial requirements and sorted out a car that was perfect. No hassle or pressure and very easy to deal with.
27 November 2024
Mike Murray at John Clarke bmw Aberdeen was utterly superb from start to finish, from my initial enquiry in August to collection in November he was always on hand to answer my questions almost immediately. 10 out of 10 !!!
27 November 2024
Daniel Bianco ensured that our experience was extremely positive and made every effort to keep us in the loop, great communication and he went above and beyond to make the whole process very easy.
24 November 2024
Responsive when looking for information/details.
18 November 2024
Very informative run through of the car and smooth process.
18 November 2024
I was kept updated, given realistic timescales and kept informed at all steps of the purchase. I was also given a courtesy car when there was a slight delay and there was a real customer care attitude shown by the dealership and salesman throughout.
17 November 2024
Easy to deal with and always accommodating.
17 November 2024
I was satisfied, Andriz did keep me informed when my car was delayed and every step after that. During the purchase Andriz explained all my options clearly and he really does know his job, he was excellent.
15 November 2024
Great service and easy process. Thank you Neil Sutherland & Michael Murray.
05 November 2024
The x5 arrived as speced. The handover from Nick was excellent.
04 November 2024
The service we received at the centre was first class. Delivery of our new car took a bit longer than we envisaged.
02 November 2024
The whole experience was enjoyable from start to finish with so much help and information being given along with trying and succeeding in getting exactly what we wanted
02 November 2024
Was kept up to date on the entire process from the arrival of the new car to putting my private registration on retention.
01 November 2024
Always kept up to date with the progress of my purchase
01 November 2024
We were given a timescale which was realistic and car arrived earlier than expected. Car was waiting in showroom when we arrived to pick it up.
30 October 2024
No areas for improvement identified at any stage
28 October 2024
Pleased with the trade in deal, the sales staff were very helpful answering any questions I had.
27 October 2024
Information and guidance given on my new M Sport was second to none. Mike Murray, Salesman at John Clark Aberdeen provided excellent service and advice and my new car was delivered at top speed. Im delighted with the whole experience
27 October 2024
Kyrstie was the person we dealt with. She provided an excellent service, despite the issues in obtaining a build slot for, should I say it, a car that runs in E10 grade fuel. After 8 months, we took delivery. Kyrstie organised a very good handover.
27 October 2024
Knowledge of the car, the options and the purchasing was really good. Handover went like clockwork
22 October 2024
Jacky and Adam were both helpful and knowledgable
09 January 2025
Great service, very helpful and extremely obliging.
09 January 2025
Used many times before - consistent very good performance
09 January 2025
Very efficient
09 January 2025
No issues. Everything handled as expected.
09 January 2025
Got done what needed to be done
08 January 2025
I received excellent service and very helpful staff
08 January 2025
Losing faith in the company for reasons given above
08 January 2025
great friendly staff
08 January 2025
Only needed a replacement switch. Took 2 days to do. Even when I had informed them of what was wrong prior to dropping off the car.
07 January 2025
Great communication and professional service
06 January 2025
Always very helpful and a great service
06 January 2025
Quickly did work.
04 January 2025
Maybe kept upto date on progress of work would reach completely satisfied.
04 January 2025
Easy check in and very helpful person at service desk when I collected the car. Car had been cleaned and hoovered!
03 January 2025
I have been a customer of John Clark Aberdeen for almost 13 years. During this time their professionalism, care and follow up remained at a higher level. Their service team never disappointed me when it came to provide support and technical advice.
03 January 2025
They never let me down
02 January 2025
Good personal service
02 January 2025
The issue with my car was identified and resolved in a few hours, but I had to wait about 45 minutes to get my car brought round when I came to collect it, after getting the text to say my car was ready.
01 January 2025
Used this dealership for many years now and they are always first class.
01 January 2025
Excellent service as usual
30 December 2024
As I say you go way beyond to help.
30 December 2024
Phone not being answered.
30 December 2024
Paid good money for my coolant leak to be no better
30 December 2024
Car was returned in v.good condition with everything attended to without problem
29 December 2024
.
28 December 2024
I booked an appointment at John Clark BMW, for the recall to have the fixing screws on my boot rails replaced, I arrived half an hour early, and the work was completed in 45 minutes, I am a very satisfied customer.
27 December 2024
Same day appointment. Dropped off in the morning and collected after work.
26 December 2024
Great service once again
26 December 2024
The work was completed on time, at the stated price by pleasant, knowledgeable staff.
25 December 2024
The staff are always friendly and welcome, couldn't be more helpful. Resolved my issue quickly and effectively.
25 December 2024
All colleagues are very friendly, helpful and very professional
25 December 2024
Everything done as they said it would
24 December 2024
Problem was fixed in a tight time frame.
23 December 2024
It's what's expected from a great car franchise.
22 December 2024
Great customer service. Team member helped with courtesy car and provided detailed description of work done on a car.
22 December 2024
Fitted BMW OEM product ( puddle lights) incorrectly in that they projected a skewed image and that the two puddle light images were not even at the same angle. No need for this, sheer carelessness, although problem rectified requiring second visit.
22 December 2024
On time and all as expected. Cleaned car and vacuumed.
22 December 2024
For a simple MOT test, I delivered my car at 9.30, eventually got the car back at 3.30! An mot test takes 45 mins, given I gave two weeks notice surely they can deliver a decent time slot, not keep a person a whole day
21 December 2024
Prompt collection and delivery. Multiple updates throughout service and friendly communication
20 December 2024
As usual we have always found the staff to be excellent
20 December 2024
Because I was completely satisfied
19 December 2024
Good treatment while there
19 December 2024
Really like dealing with the team, always so helpful and caring is well looked after.
19 December 2024
Great service, easy to deal with.
19 December 2024
Car in early and not finished until 5.40 Seems a bit long
19 December 2024
A small hitch with the service booking. But the service team managed to rectify so things ran smoothly. Well done!
19 December 2024
Poor communications, phone didn't get answered. Extra check requested was performed without notification of cost and results were useless.
19 December 2024
very efficient
19 December 2024
Everything I requested was completed
18 December 2024
Had to wait a considerable time from the cooling system recall until the replacement parts were available
18 December 2024
Always seem to be able to recommend £1000+ work regardless of what car goes in for. Discounts mentioned on the phone and not applied. Cost to fit a tyre 25% higher than like for like at kwik fit
18 December 2024
On their request provided feedback highlighting concern that VHC identified no issues then failing MOT on a damaged/cut tyre. Also frustration that I did not get car back for 4day as they did not have suitable tyres in stock. No response received.
18 December 2024
Great customer service, very professional.
18 December 2024
Recommended by technician for 4 new tyres when I don't need them yet
17 December 2024
I live on a Scottish Island, I have to travel by overnight ferry to Aberdeen. John Clark Aberdeen have always been great at getting any work completed, even if something unexpected is required, allowing me to get back home on time.
17 December 2024
Overall was very good service
16 December 2024
All great except boot not hoovered as part of complimentary clean
16 December 2024
After brake fluid change braking is very smooth. Good job done
16 December 2024
Work carried out as planned with a vehcle report on completion.
16 December 2024
Excellent service
16 December 2024
Very happy with the service I received.
15 December 2024
Job was carried out as expected except a little late. Car was cleaned and received a BMW gift bag to make up for taking 4 years to get the coolant thing changed. That's professional service
15 December 2024
Professional and reliable
14 December 2024
Work was carried out as scheduled and they also check my brake service indicator as requested.
14 December 2024
Service team are always great
14 December 2024
What more is there to say?
14 December 2024
I was given the impression that my car may be in all day, and planned my day on that; in the event, I think I recall that my car was ready by, say, 11:00 am - If I had known it would be that prompt, I would have planned my day differently.
14 December 2024
Great customer service & easy to deal with - hassle free
13 December 2024
Recall handled speedily and health check always a benefit.
13 December 2024
I think the reasons given above endorse my rating.
13 December 2024
Steering issue resolved perfectly & oil service carried out, one thing I'd say is to set tyres to the recommended pressure, mines were lowered to 1.9bar, I had to inflate the tyres after the service as the pressure warning was on.
12 December 2024
As above
12 December 2024
Not pushy just informative
11 December 2024
This dealership is a nice place to be. Staff are helpful, friendly, polite, attentive & respectful of customer boundaries. Next time we'd like a clearer indication of when our car would be ready, rather than having to hang about unnecessarily.
10 December 2024
Car was in for service and the staff were keeping me up to date with the progress
10 December 2024
There was an Excellent Customer Service
09 December 2024
I was happy with work done
09 December 2024
Failures to relay messages within departments resulted in delays and I was left chasing for closure to my previous complaints
08 December 2024
Overall very good.
08 December 2024
Fault identified and then rectified under warranty
08 December 2024
Car booked in and job done as required
07 December 2024
Did the job on time as forecast
07 December 2024
No problems
07 December 2024
I'm satisfield
07 December 2024
Always good service
06 December 2024
Very satisfied. I wish more of my services were this straightforward. Have John Clark considered developing a car insurance product with staff there as helpful as in your mot and servicing- if you did you'd clean up.
06 December 2024
All work performed to a high standard
06 December 2024
Car was serviced and washed. The staff were very polite and efficient.
05 December 2024
Easy booking process. Work completed promptly
05 December 2024
Unfortunately when I got my car back, after driving home I had a major oil leak due to the repair on an oil leak from my turbo not being carried out correctly. Jill Scott the service advisor was very helpful and got my car recovered that day.
05 December 2024
Zero issues. Booked appointment no problem. Excellent polite service.
04 December 2024
Josh provided great customer service and kept me updated throughout the time my car was in the garage.
04 December 2024
Surroundings while waiting for work to be carried out very relaxed and exceptional.
03 December 2024
The service was good and the staff were polite.
03 December 2024
Cost was £100 more than quoted. There was no extra work required on the car, only service items plus MOT.
03 December 2024
Excellent service fro start to re delivery of my vehicle
03 December 2024
Everything went as planned and everyone involved was very pleasant
03 December 2024
The service itself was fine, but despite leaving clear written notes on a fault, it was not investigate and returned as "no fault codes present". I have now had to book it in again.
02 December 2024
Very happy with service
02 December 2024
Nothing wrong with mot. However a 'dongle' left on my key do needed to return it as I believe it was a key tracking device
02 December 2024
As always, Raymond and his team at John Clark Aberdeen can't do enough for you. They provide the best after sales experience that I have ever encountered.
01 December 2024
Excellent as always
01 December 2024
Although I had been contacted to advise the repair was completed, upon arrival over 1hr later my car wasn't ready and I had to wait 20 min for my car to be washed and vacuumed (complimentary).
30 November 2024
Job done in time given
30 November 2024
Good service and efficient
29 November 2024
First class attention and of course as my visit was because of a BMW recall it didn't cost a penny Plus bonus -my car was cleaned
29 November 2024
As above, great experience always.
29 November 2024
Helpful, friendly staff.
29 November 2024
Got the job done and car returned quickly during a 'waiting appointment '
29 November 2024
The car was having a service and a recall performed. There was also a panel that was needing reattached with was performed for free (very unusual). The team were very informative and a £100 recall voucher was applied that was very much appreciated.
28 November 2024
My experience in getting a safety recall job done was exactly as described when I booked it.
27 November 2024
Treated as an individual at all times.
27 November 2024
Got new tyres put on and barely out of the garage when tyre sensor monitor came on. Tyres not inflated. No screen wash in car either
26 November 2024
Good service from staff, car was well cleaned when I got it back.
26 November 2024
Only disappointing thing was booking my car in for a 9:30am service and not being able to pickup til after 5pm.
26 November 2024
As I said, everything done to perfection.
25 November 2024
Good communication, friendly, quick, and the work was complete on time. No complaints at all.
25 November 2024
Would have been five stars but once again the tyre pressures had not been set to the correct levels
25 November 2024
The young man was very helpful
25 November 2024
Whilst it took longer than anticipated, they gave me a courtesy car so I had minimal disruption
24 November 2024
Check in was easy, great staff and simple process all round.
24 November 2024
Helpful, thorough and friendly service. Appreciated the extra help to collect and drop off my car at ferry terminal for Shetland.
23 November 2024
I would've liked to stay and wait for my car but was told that I'd have to bring it in for 8am for this option. I've got kids at school so not possible for me to be there at 8am. A bit of flexibility in the times would be appreciated.
22 November 2024
No complaints and so exactly how you'd expect. Always pleasant staff and keep you updated as expected from a reputable garage.
22 November 2024
I'm 91yrs old and everyone there is always so willing to help with any problems I have. I'm quite a fit 91play golf and still enjoy driving my BMW
21 November 2024
Staff were very good - It's also nice to view the latest cars and bikes on show while drinking my tea. Still miss the Rowie with my tea - but I suppose you can't get everything.
21 November 2024
Work completed satisfactorily
20 November 2024
Had to wait 7 days for engine emission sensor to be replaced. Still needed to drive car until fixed.
20 November 2024
The car was in the workshop for nearly two weeks, I would have liked some more frequent updates on the progress so I could plan for life without a car. Courtesy car was unavailable as my car broke down quite suddenly
20 November 2024
Josh was very professional. He sorted out a challenging courtesy car situation for me.
19 November 2024
The self-check in feels a bit impersonal but it's quick
19 November 2024
Bit expensive but happy enough
18 November 2024
Only fault is every time I take the car up early morning I have to wait till late afternoon before I can get it back
18 November 2024
Very accommodating. Collected car from home and delivered it back timely.
18 November 2024
Very satisfied
18 November 2024
No faults
18 November 2024
As always very professional and polite and able to answer any technical questions I may have about my car
18 November 2024
All smooth start too finish including the booking of the loan vehicle
18 November 2024
Continue to get wind and road noise and 3rd time it's been back with no success
17 November 2024
Due to Tom the manager at the time
16 November 2024
Good service
16 November 2024
Happy with the recall repair. Less happy that the car was damaged. Thank you for trying to polish out the scratch but unfortunately it's still visible and there is an indentation.
15 November 2024
I am not happy with the service I received. After the work was done at BMW, my car is now showing an 'Emergency Service Unavailable' message on and off, which I believe is related to the service I received.
15 November 2024
Because I was
14 November 2024
Just totally satisfied.
14 November 2024
Work was good and on time.
14 November 2024
Courteous and professional service.
12 November 2024
Amazing and super friendly
12 November 2024
Because quite simply, I have absolutely no complaints - spot on.
11 November 2024
Left in the morning car for mot.At end of the came to collect car.All pass plus check for recalls and fixed.Car came clean and washed.
11 November 2024
I had no issues
11 November 2024
Great service
10 November 2024
Good communication between myself and John Clark - key factor
10 November 2024
Done while I waited
10 November 2024
Very helpful with information regarding products.
10 November 2024
All good
09 November 2024
Great service
09 November 2024
The check in process is too impersonal, somebody should be available for meet and greet.even at the key drop. The service should match BMW brand name and value
08 November 2024
Collection was perfect. I was kept up to date with the progress and delivery back was perfect.
08 November 2024
When I called to enquire about my bill I was given a clear explanation of what work was done.
08 November 2024
The service was 5 star The only reason I have marked it a 4 was the problem was not fully resolved however. It has made a significant improvement in the overall rattle that was coming from inside of the cabin. Time will tell if it need to be revisted
07 November 2024
Absolutely first class service
06 November 2024
Excellent service
06 November 2024
very polite informative staff
06 November 2024
MOT failures for tyres. I have complained directly. They actively look for the slightest damage, damaging the tyres whilst doing so.
05 November 2024
Poor communication and unhelpful staff when I called for an update
05 November 2024
Minor issue with the service however was quickly rectified so happy with service
05 November 2024
Friendly helpful staff
05 November 2024
No issues. Prompt and efficient
04 November 2024
Service met all my needs
03 November 2024
It was a recall
03 November 2024
They kept me informed throughout whilst ordering the part, waiting delivrey and then fitting it. It would have just been nice for it the dash to have been cleaned after the heads up display was fitted.
03 November 2024
I get excellent service and I know I can trust that my car and me are well looked after at each visit.
02 November 2024
I have corrected my name with you guys twice now and you still spell it wrong. My name is Terence Duthart. I'd appreciate it if you could change your system to call me on my actual name in future.
01 November 2024
I had plans for the day. I called numerous times, left message and still nobody called back. I eventually got hold of someone late afternoon who said they were just starting the car MOT.
01 November 2024
Only not completely satisfied as whilst driving home my oil light came on and thought this would have been something that would have been checked.
01 November 2024
The service team are very switched on.
31 October 2024
All went well. And it was very quick.
31 October 2024
See previous. Staff make the experience what it is.
31 October 2024
No issues.
30 October 2024
No problems encountered
30 October 2024
Have dealt with them for years and found them very helpful
29 October 2024
I was having 4 tyres fitted and elected to wait whilst the job was carried out. The waiting area ia cold, draughty and way too clinical. It's actually pretty uncomfortable. Tyre pressure monitior NOT reset properly upon collection. THAT is poor!
29 October 2024
Very good service quick turn around and again let you know what they are doing
28 October 2024
I have always found John Clarks to be very good in all aspects of their work.
28 October 2024
This was an urgent recall. From initial contact to make an appointment to delivery of the repair the service was exemplary
28 October 2024
basically i payed just to find where the oil leak is coming from, and not 100% they only suspect is the rocker gasket, then nothing about jitter or fluctuating rpm at idle while in drive.. i also suspect of having issues because of whatever they did.
27 October 2024
As above and much appreciated car being washed.
27 October 2024
The service experience fulfilled my expectations.
26 October 2024
Greeted like one of the family. Recall repairs carried out very quickly. Great chance whilst waiting to see new BMW 1 series and a chat with used car sales people
26 October 2024
Everything was sorted and fixed
26 October 2024
High price
25 October 2024
Video of car condition, valuation and Pleasant staff. Great service & happy customer.
25 October 2024
Customer service has been great, as well as communication throughout the sale and service.
25 October 2024
Always great, friendly service
24 October 2024
Got booked in straight away. Asked if they had any cars to borrow and they let me have a 330E hybrid. First experience of a hybrid and liked it.
24 October 2024
Always very helpful and go out of their way to do so
24 October 2024
Service was great, however for a recall I would have hoped picking my car up would have been possibly as pert of the recall. Has to take time off work to do this.
24 October 2024
Always a great service, complimentary wash and hoover is always an added plus.
24 October 2024
No issues and I knew what the cost wold be
24 October 2024
As above, including being advised that car was ready for collection.
24 October 2024
My car was booked in as it had an engine management light on, the person ( Tom ) at the desk was so helpfull he arranged everything and kept me informed at all times.
24 October 2024
Very satisfied, and car was spotless, hoovered inside and washed outside.
23 October 2024
Helpful and polite staff
23 October 2024
As above my car was left until late in the day and the vacuum pump for my brake fluid change had failed. I will be seeking a courtesy car going forward to minimise personal disruption
23 October 2024
Happy with service
22 October 2024
My only complaint is that this was a 90 minute mot while you wait. The overall process took 135 minutes. I received the technicians video of the work & after another 30 minutes had to ask if the car was ready. I knew it was as it had been parked.
22 October 2024
Dropped car off after 5 and collected loan car - totally stress free at drop off and collection next day. No paper work required. No charge for courtesy car. All very satisfactory
22 October 2024
When I booked for this recall I didn't find the person that took my call particularly helpful and he said there would be a charge for the courtesy car.
22 October 2024
Very satisfied, even got the car picked up and dropped off at my convenience.
21 October 2024
The quoted rate is respected - if anything else you are notified so no hidden agendas
21 October 2024
Lack of progress communication
21 October 2024
The service team were very helpful.
21 October 2024
Very novel video link provided
21 October 2024
Did what was required and fixed the additional problem without fuss.
20 October 2024
Work was carried out in accordance with the requirements and I was kept informed of status.
19 October 2024
Complementary clean of car was a nice touch.
19 October 2024
Wipers change before MOT. Tyres throughly checked with quite for e replacements.
18 October 2024
The staff are so knowledgeable, friendly and professional
06 January 2025
salesman went over the basics of the car before we left the showroom on collection of vehicle