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Very friendly - easy to book and very comfortable waiting area.
The service was good, just the price was disappointing.
Car was in for brakes to be bled which was completed within 2 hours
I booked in using the online system and the operator told me that everything was booked in as requested, when I arrived with the car the part I requested to be fixed along with the MOT hadn't been booked in so the car has to go in again to have this
As a long term customer I feel that the department is honest as opposed to rival companies that seem to look for faults, early disk replacements as an example.
I find the staff very welcoming and professional and my car is always returned clean and tidy.
Very simple process to book. Easy to deliver car. Kept up to date with work. No delays on picking up car.
No problems at all.
I have one issue.The F15 model is proving to show similar issues with stone chips on the arches/rear doors and when asked reply was nothing being done.Can you explain why?
The work carried out was fully explained to meBy the staff
Done on time. Little waiting. Friendly reception staff, The car was cleaned well.
Efficient drop off and pick up
I feel I've always received good service from John Clark in Aberdeen over the years.
Another level of excellence.
It maybe nice surroundings with plenty of complimentary coffee etc, but its usually the people who achieve great customer satisfaction results, the person did not achieve that for me, she needs to engage, interact etc.
Staff at John Clark are always very helpful.
After initial repair completed a further fault was diagnosed which caused a further delay of one day
No ownership from staff when damaging cars, no respect for customers property to return it in a suitable condition.
Booked 90 minute service. Car taken on time and waiting area good to spend some time. Wifi, drinks and biscuits available.
John Clark staff at Aberdeen went the extra mile to assess the problem with my vehicle. Given the low mileage of the car and the unusual fault diagnosed, they forwarded the issue to BMW for assessment. As a goodwill gesture. BMW bore all costs.
John Clark do a great job.
See other comments as to why I didn't give a full 5 stars
after initial issue fairly straightforward
The service was carried out and my car cleaned and valleted. I had informed BMW the back brakes were squealing again, they kept the car overnight and managed to check and clean the brakes the next day, when I returned the service car.
Service generally is very good. I feel valued as a customer.
it has been better on my many years of using john clark
Service wasn't carried out correctly first time and had to go back to garage to get it done properly
Good service here, shame about other dealerships.
Car was booked in for 1 day, however this eventually took 2 days. The problem was fixed (I drive) but the lack of communication was disappointing. When given the car back it came fully valeted which was very pleasing
Problem resolved quickly, nice courtesy car while the car was in
Same as above Car done 7k and wheels are defective. Say it's stone chips, really not.
Sales rep I bought new x5 from made short notice arrangements for me to get a courtesy can whilst my vehicle was in getting new windscreen fitted.
All good no bad points at tall
Top class. Slick operation
Following the work which was a tyre replacement we experienced false indications of low tyres pressure twice. I think the sensor was damaged.
On this occasion I was dealing with the Service manager who was very helpful and accomodated me as I would have expected.
Had to wait 4.5 hours for what was essentially just an oil change
I was sent a video from the service showing my brakes to be in good condition. I received a phonecall only a few hours later to say that the car had failed the M.O.T. due to the brakes! There was way too much time spent with all the false niceties.
The service was ok
Poor experience picking up car after the service
Although the rear brake pads were not it stock I was given a courtesy car to go home and come back three days later
service carried out on time
Car dropped off at 07:30. Not ready at 16:00 when advised it would be. Finally got car at 17:15. I had to arrange for someone else to pick up my daughter from school.
Didi the work I asked to be done.
As above. Sophie made the experience delightful.
top class polite service
very helpful people. A pleasure to deal with
They are always very helpful towards me.
My concerns were addressed and there was good communication
Carried out everything thing I requested in a professional timely manor
Kindly offered to cover labour costs.
The service process is efficient but..... given I travel 40 miles to Aberdeen to have the car serviced I was a little disappointed that it was not possible to get a courtesy lift into town to do some shopping while the car was being serviced.
Just the usual first class service I have come to expect and never disappoints
Very. Extremely easy to deal with.
See above, plus as the car was in , the recent recall check was also carried out at the same time. The result of this was, the radio failed to work. Eventual diagnosis resulted in a broken radiocontractor. None in stock, so another visit was required
No hire car available Late service slotAsked two employees about a product and still no response despite being told I wold be contacted about the matter.I wasnt contacted when my MOT was completed.
right from the team at the front desk to the staff at the sales and service desks, we are made to feel welcome and important.
Happy with the job even though it took longer than expected for what I believed should have been a routine warranty job. However BMW were apologetic and allowed continued use of customer car
Brilliant company to deal with .
You normally arrive at the garage hand over the keys and walk away. This time I walked away having met the mechanic and everything was explained what they were servicing and why.
Given poor and false informationDuration of repair unacceptable - took over a month to resolve a simple issue.Poor communication and treatment No follow up despite assurances
Very helpful and a pleasant experience
Great service, its drop off and pick up Car cleaned, car looked at, easy to deal with
Achieved expected result although took slightly longer than expected.
Paint work was of a standard a child could better. I had a spurious warning about rear passenger indicator and brake light failure, I informed the service person and the fault is still showing.
Apart from my recent breakdown where I opened the boot to find a large plastic engine cover which had been forgotten about. I had to travel back into Aberdeen to get it fitted. John Clark have been very good, the issue is with BMW reliability.
Nick explained everything to me that I needed to know.
Because, a problem I raised still exists, and the mess off my car was unacceptable, considering it went in in emaculate condition, and came out covers in dirt, dust, horrendous amount of bird droppings,
Usually have amicable customer service, and car is always returned promptly as organised.
I haven't used john Clark Aberdeen
All went to plan
I got a quote for my service they said it would be £270 Approx my bill was £600 because it was a major service.they quoted me a normal service by mistake. My washer bottle never got topped up I was told that's not part of a service
well received and prompt attention
Job was done quickly and kept up to date by front of house staff each step of the way.
Excellent service received across the board, from the quality of the loan vehicle to the updates I received throughout the day.
Everything I asked for was carried out with no issue
When trying to contact the service department by telephone it took 2 days. The first day I phoned 4 times & was informed service department was busy & that somebody would call me back, they didn't. then the 2nd day I phoned 3 times before insisting
From star to finish was a pleasure
Always well informed, friendly, helpful and approachable
Unfortunately did not have an X3 SE model for us to look at prior to arrival of ours.
Chris was really efficient at his job and made it a smooth and easy purchase.
Very helpful and attentive. Excellent support and service.
Make/delivery date seemed to wander.
Easy streamline process, no hassle at all.
Any issues dealt with by dealership to my satisfaction.
Nick Garvie the salesman I have dealt with for over 20 years. He's always given me good advice and the price to change has always been satisfactory. The rest of the staff at John Clark Aberdeen have all been very helpful.
Love the car and the deal I got
From arrival till leaving I was treated very well and shown respect by everyone
Nick was a very friendly and helpful sales person.
Hugely positive experience thanks to Doug Coull and Adam Barry. The nice touches were the video of new car before collection and the effort they went to in finding the vehicle we wanted.
The Sales person was extremely helpful during the purchase and delivery of the car.
People involved easy to deal with and very accommodating
Online and dealer service always efficient and professional. Main contact, Neil Sutherland in BMW Aberdeen, provided a professional and friendly service
Good atmosphere and good coffe
service and delivery was fine. it is just that the car (through no fault of the dealer) seems a bit of a lemon