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Staff found the solution to my problem and we fixed it!
Had a puncture on Saturday pm. Took my car to John Clark straight away, kept me mobile with loan of a demonstrator and had my car ready to return by Monday lunchtime.
only negative is disconnection of dashcam. If there's nothing to hide why do it, would sign agreement not to post on social media but would be good to see how car is being treated. Also if you disconnect, should reconnect prior to returning
Job completed and on agreed timescale. Kept informed of progress.
Never a problem with John Clark, and any issues with the Car were always addressed and resolved without any problems.
I was disappointed to find that after my cabin filter had been changed my 12v socket in the passengers footwell had not been reconnected. I did not expect to have to fix my car after bmw had serviced it.
Car in for service at 0830. Rear window washer to be looked at also. Agreed to collect car later in day. No communication and called at 1630 for status. After 2 calls - service complete but washer not looked at - car not ready until next day
No issues good service and staff
No deisel in car when first purchased on first experience Service was second experience offered a hoover and was never happened
My BMW was MOT'd by an independent in Peterhead, it was given an advisory of several loose / rattling front ball joints. According to JC in ABD there is no issue, i have witnessed the joints at Westfield motors and will be reporting this further.
No problems whatsoever
The work was done as required. There some issues but I was compensated for this.
The service desk has always been first class on keeping customers informed of progress. I delivered my vehicle by 9.00 am but work was not complete until 3.30 pm. I now find that service due warning was not wiped from the screen. A poor experience.
Everything went as planned and was completed on time
Completed the job to my satisfaction. Staff attentive - showroom inviting and well looked after during my wait on the day
Work completed rapidly and easy to make arrangements for next service.
Very high standard of work
My new bike is wonderful, the sales service was great.
Quick service and keep you up to date with all aspects of your car
In the waiting area there was only one day old newspaper and some old magazines - I will not choose again to wait in the garage while my car is serviced
I was left unattended to for 45mins and yet I had made it known to the service team that I was there to pick up my car.
When took car for service, it was apparent that some of the paperwork for the work to be done was 'missing' It was at body shop. Also was not told that it would be few days before would get wheels back.Clear communication could be better.
Good service. No problems. A bit alarming though that after having the car in one for appraisal by the time the repair came round the parts were still not in Aberdeen.
The job was done quickly and to great satisfacion
there was confusion regarding the 'vehicle inspection' which i aksed if the computer could be reset following the mot inpsection and the 'end of warranty inspection'.
Staff very Curtis and offered free coffee while I waited
£600+ cost to service a car which has 15K miles seems expensive. £300+ cost for oil service and MOT on 2nd car also seems expensive. I reduced the service on 2nd car as the first one cost much more than expected (was quoted verbally 'around £400').
Friendly and efficient service
Terrible service Not interested in what was actually wrong with the car just wanted paid ......
End result was great
Sales team were inadequate. After sales team have been equally as unhelpful. Customer satisfaction does not seem to be a high priority.
The car was in for work and after repeated calls, no one would return them and tell us when the car would be ready. 2 visits were made in person at the cost of fuel and time. Then 1 week later the low coolant level warning showed on the dashboard
Very efficient service
The MOT test found a punctured tyre which we were advised could not be fixed because the tyre had been pierced all the way through. They said we could take the tyre after charging 246 gbp for a new one. We took the tyre and it was repaired for £1
Everyone at JC was helpful pleasant and accommodating. No issues
Excellent level of service from start to finish. Staff were very polite and helpful. A driver took me to work after I dropped the car off and brought it back for me when the service was done.
Terrible on so many levels.
I have been a customer for many years so was surprised that when I called to book 2 cars in none of them were on your systems linked to me
M5 badge was missing from kidney grill when came to collect car
Did what was required and finished on time. Cant ask for better than that.
"While you wait" service took longer than expected: 10 mins from my arrival at appointed time until keys taken from me, and 17 further minutes until car taken into workshop...
Great staff, excellent customer service.
Over the years we have built up relationships with members of staff who treat us with a friendly welcome and a very professional service
Nothing went smoothly and I Found the service facility very poor
Always an excellent service.
No,problems at all.
Getting the X3 back all vacuumed and washed - though the inside of the boot wasn't cleaned!!
Poor communication and unhelpful
Carried out the work accordingly and didn't take too long.
No call to update me on my car not received a courtesy car
Very poor value for the service & MOT carried out. No mention of the fixed price option and when queried was told not all the work would be carried out under the fixed price option. Still awaiting a proper explanation of the cost & work carried out.
No reason to doubt the need to do a diagnostic test which as far as we know was properly done. The cost though felt very high compared with comparable tests on other vehicles. Could JC not exercise some discretion and make just a nominal charge?
Large bill was not anticipated by me. Car valet was not the best.
Not interested in fixing problems the car has
Top service fae the service team
I was treated really well, and the service went as I had requested as I am very fussy over my car. A very polite and professional team who attend to the needs of the customer.
There are too many items to list here. However, I booked in for an MOT on the Friday (8am) and only got the car back again late on the Monday (4pm) damaged and void of the paperwork I requested. I am still awaiting a sufficient resolution to this.
Service completed on time. Good communication.
My car was in for it"s first MOT and along with that a three year assessment and brake fluid change . The car was in for 6 hours and when I collected the car there was muddy footprints on the drivers mat and on the door kick plate .
collected car after brake service and MOT ,paid bill and waited 15 minutes for vehicle then told iot was being washed and would be brought round after 25 minutes walked out to car with representative to be met with an x3 covered in dust,bird poo.
Comment as response 1.
My Vehicle was damaged while in for service although the service advisor was very apologetic about what had happened and assured me the damage would be repaired, there was absolutely no offer of a reduction to the bill for the service
My problem with BMW Aberdeen is every time I call to ask a question I get told someone will call me back and they never do, I was told they would order me a tyre that day and when I asked about it they didn't know what I was talking about. Not good
I got a call while I was departing NYC; at JFK passport control. It was from the collecting driver - asking me if she could have the key - she was already at my front door. It was a stressful situation for me.
Please read above...
We think John Clark has now sorted out the issues with the car, and the quality of work seems good, but the issues should ideally have been dealt with before delivery, or at least more quickly and with less hassle.
Always professional and try to help.
Busy in morning and short staffed through sickness & training.
We drive only 3500 km per year with the X3, but the service manual still prescribes an expensive annual service. We have asked the service manager to review the service schedule and he has reduced the service bill to a reasonable price.
Kept in touch and let us know what was happening.
car was delayed and wrong registration number fitted to car on delivery
Everything was done in a very professional manner and the quality of work excellent.
They did not update the SatNav.
I bought a new bike and approved used car at the same time, trading in both a BMW bike and BMW car. However the car used a tyre in 3000miles. So although I found this disappointing, the work the team at BMW did was very good and I had a nice loan car
I was given a lift into town while my car was being serviced, my concerns were listened to and addressed, all in all very happy.
Work completed to schedule; friendly & accommodating staff.
Everything went to time. A completely satisfying experience
On time and good service on the day
Very efficient operation and work was completed in the time stated at the beginning.
First class service
Told I would get video of service, no video.
Friendly, helpful staff and good coffee when waiting
promo device and well looked after
Had purchased service plan with new car,but salesman had not registered it.Confusion arose because i had cancelled x-guard they had slipped in thinking i wouldnt see it.....when on service day i wasnearly half an hour trying to convince them .
Failed to spot the replacement part that was fitted was also faulty & the car being returned less than 24hrs later.
I am yet to see a level of service that is intuitive, customer focused or innovative. I have been called in thrice in the last 6months and the only impression I have come out is I need to splash out more cash to get any car. A paper exercise.
Average customer service, don't really seem to value customers all that much. No handover on the car just given the keys and had to learn it on my own. Albeit has been fun getting to know the car better.
Good service and attention to detail
No problems with the car
From booking in, arranging a shuttle bus and collection, all went to timings and plan.
Service carried out on a Saturday morning which is very handy for me as garag is not local. Work carried out on time, communication were great and extra work I asked for was carried out with no issue.
Waited for the time stated at booking. Comfortable seating area. Free hoover and polish.
Our service was completed on time and on budget
A fault was picked up during routine service, this required numerous visits and each time the part was not available. Eventually the part was sourced and fitted. As I have to travel some 30 miles each time I visit the dealer I was less than impressed
Everything I requested was completed to a high standard and the car felt like brand new.
The calls to follow up my car was great
I was very well attended at the desk and the car service was excellent. I received conformation call and all service was promptly done including the complimentary car cleaning.
The staff I was dealing with went out of there way to sort out the problem another BMW agent created
As per above, it was attempted to overcharge me for my service. Separately I have had to return just 2 days ago to remove an overly tight locking wheel nut and was charged almost £40 for this.
Low score due to failure to offer a technician to drive the car and hear the resonance from engine cabin on first visit requiring a further visit to finally resolve the issue.
Had to spend all day in Aberdeen waiting for vehicle at the end of which had to go home with loan vehicle. Had it been known that this would be the case, could have avoided having to waste time in town waiting for vehicle.
Great service and pleasant people to deal with. Car came back nice and clean as well!
BMW Aberdeen made the process simple & efficient & kept me updated.
Customer service is first class.
Service was adequate
I did not receive any information on what you had undertaken, and the outcome. There is also a post service issue. Also you did not respond to requests for information.
Waited while job was done - took a wee bit longer than I expected but the showroom is a very comfortable place to wait.
Confusing booking system which (again) led to confusion about what car was being booked in for, different prices given from two different people, also forgot to provide oil top up. Overall, I'm not sure I have confidence in my local dealership
Issues with alloys after waiting long time for them to be fixed and recieved no reply when I emailed regarding them.
Car has now been in at John Clark for over two weeks now for warranty work. I had requested regular updates, but have not had one phone call back when I left my details. Still no idea when I'm getting my car back and what the status of the issue is.
I was told the work would take one to one & a half hours, & i had arranged to wait for the car, I don't know what was happening, my car was booked in for 1000 am and I had arrived at 0945am but at 1058 i was sent a text to say my car was in the works
service advisor was ok never went out of their way to do anything other than taking and giving me back the car key, service / waiting area was disappointing on previous visits there was daily news papers but nothing on this visit
I was left waiting then told I would need to wait for the next appointment. However after some discussion we agree my work would go ahead albeit slightly delayed.
5 stars for the service and Raymond service Manager ,all the time
Somewhere between 3 & 4 stars. Normally I am very happy with servicing but on this occasion the service on the car was not started until later and the car wash was not done. I declined the offer to wait longer for this. Not a problem but just 3.5 *
As above. Faults are always rectified after a day or two and loan cars are supplied when required, albeit that it might take up to a month for one to become available. This time I was loaned an X3 that I was very pleased with and may have considere
Understood my issue and tried to resolve.
The service team were initially very heIpful, however they failed to follow up with me to advise on the repairs & availability of a courtesy car. After a week I had to call & escalate the issue. Poor recognition of my loyalty as a customer & issues.
job done on time without any problems
Because we deal with the same sales person when we go to the dealer and he is excellent
I find the modern approach of having new cars which are 'available' offered to me, rather than ordering a specified car, unsatisfactory. The first car offered like that turned out to be 'unavailable'. The staff were good, but the process stressful.
Bob Taylor did find what I was looking for even though they didn't have it with in this BMW centre
Very friendly and knowledgable staff
Salesman took his time explaining all the cars features and synced our mobile phones!
Unfortunately, I am now being ignored by Adam Barry. I sent a e mail to him after the last issue of receiving a new BMW which has only cover 6 miles with defective rear tyres, and to request the good will gestures to be made in writing. Still waiting
Always good to deal with Doug Coull, he is a credit to BMW Aberdeen
Nick the salesman was very knowledgeable and professional put us at our ease immediately
No hiccups well explained and nice staff
Nothing can be added to what has already been said they did all that was required and more.
As above, very slick sales experience from the moment I entered the dealer to the final hand over. The sales rep had no idea if I was a serious buyer on the first visit but was prepared to spend time with me ... I placed an order on that visit!
Nick was very helpful and made purchasing the car an easy and comfortable experience.
The Sales Advisor Lynne McBride was excellent, a credit to BMW. She was extremely attentive, guided the process through seamlessly. The reason I have only given 4 stars is that on the day of handover, we were passed to another person to complete
They kept us well informed right up to when it was to be in showroom ready for collection
Very well treated at John carks Aberdeen. Mike Murray conducted the sale in a very friendly and professional manner.
Sales Consultant Leonie was excellent to deal with
Generally very good, but again disappointed about misleading information provided in BMW literature - see below. Handover was skimpy and after sales support could feel more willing.
Exceptional customer service from Lynn McBride that we dealt with.
Service was excellent and very prompt follow up to all queries
Kept informed every step of the way, even when Mike couldn't contact me he left messages. He assisted with the model of car we chose and went through options available. Delivery was early, and the undercover handover area was great.
Very satisfied with bmw centre on purchasing my x2 . Nick Garvie was very professional with explaining controls and setting up phones for myself and my partner at the handover.
Everything went according to plan
i got what i asked for where as some other dealers try and palm you off with what they want rid of.
Been dealing with this dealer for 9 years
i would have given the top score had it not been the lack of clear communication at the beginning of the process when we initially tried to do a deal in November. I felt i was the one who had to do the chasing.
Great overall. Good discount. Leonie and her colleague were very helpful - good communication throughout.
Everything carried out to my entire satisfaction from purchase to collection of my new car.
Great service from start to finish
delivery was late, thereby it had to be delivered to my home address
The only complaint I would give is that the cars are so high tech now that it really needs a dedicated session with the Genius, which I got. But even he was unable to answer some questions.
Excellent experience - professional, knowledge, friendly Sales and Finance team
My first ever quality car. Pleased as punch each time I get in.
John Clark in Aberdeen- great customer service and they really know BMW
My car still had protective tape on the inside of the doors which hadn't been removed
Lynn McBride did a great job finding us the right car, she was very helpful and patient. Excellent customer service from her
I dealt with Nick Garvie at John Clark Aberdeen, he was very knowledgeable and made the process very easy. The car was delivered exactly how I wanted.
the staff were all friendly
It was so easy, Doug found us the perfect car, Andy the right insurance package, no pressure sales or constant call backs felt like I was with good mates or family, it was a pleasure all round.
Always excellent service
Cannot fault John Clark Dealership in Aberdeen on any level. Very professional and helpful.
Helpful and friendly staff. (Both Chris Davidson and Peter Hope were excellent).
Nick Garvie and the rest of the team at John Clark were very attentive and easy to deal with.
In addition to the answers above, delivery was on the date promised and the car was well-prepared
There was a slight issue with the number plate but when we brought this to the attention of the centre it was dealt with quickly
Good service and very good briefing. Didn't presume we had all day so did not leave us sitting waiting like some others dealers. Always treated well and well briefed.