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The service was completed within the scheduled timescale. As always, the staff were very attentive and friendly.
The just accept it attitude i received for the service agent on the 30th July. The driver's door
Service Advisor Phil Angus was excellent. I was however disappointed that I had to pay £200 for wheel alignment on a car which I had owned for 6 weeks. The near side front tyre was wearing unevenly and will need replaced. Car only covered 13500 miles
Excellent customer relations, worked with me to receive a loan car when my vehicle required to stay in longer than was anticipated. Was able to get a car that i am interested in purchasing as my next car.
no problems and car delivered back clean and on time
The car was taken in for brake fluid service and I asked for braking judder to be investigated. Within 2 weeks there is still judder but reduced and only with harder braking. Also, I felt John Clark might have taken up the disc replacement with BMW.
Simple friendly service no pressure sales, changed my mind from the car I was originally wanting and it was the right decision. Although the car entertainment system is not as good as I expect from BMW it is adequate
You get better service in McDonald's!
Car ready on time as requested
Car was in for brake noise no work or wheels of to check if anything was wrong. Had to leave car a second day for the work to be done at some inconvenience.
Reflection of my view
Car was ready on time and the work required had been carried out.
Disappointed the car was not washed or hoovered after being asked when I booked it in and also when I dropped it off. Paper footmat left in the car
They could not have been more helpful. The girl at reception and the one at the service centre was very helpful. I was very impressed with the service we received.
Because I was completely satisfied
car was booked in to repair kerb scuff marks on one allow wheel. This followed Premia Insurance approval on 1st July & referred to John Clark specialist cars. This was redirected to BMW dealership & a communication problem between both companies
Booking in was simple-the staff were-as ever-polite and the waiting time was acceptable.
Answered in question 1
Got appointment at short notice & work was completed quicker than expected.
The sales team went above and beyond to ensure I was satisfied with my experience and purchase.
All work carried out as advised and as per estimate given when vehicle checked in
Nice friendly staff
bad: customer service, after sales care sales team don't reply to emails cars hold value terribly completely ripped off
My car was found to have a puncture and a link was sent for me to sanction the replacement of the tyre at a cost of £270. The tyre still had a lot of tread left and the puncture was in the centre of the tread but at no point was a repair suggested.
First class service and excellent staff.
All works were done in good time and costs were communicated ahead of the work being undertaken. Great job by Raymond Henderson and his team.
Labour prices + being left without a car for a week with no replacement offered even if for a fee
Got car checked in and got nice courtesy vehicle. Was shown to the vehicle and everything explained to me.
Ease of booking in and collecting car. Only comment would be that whereby in previous years there would be a call to advise that my car was ready, it is now a text and if one is not always with phone in hand then it can be missed.
Car always come back like new
Service desk know what they are talking about
Usual excellent customer service
See above. Car not ready. Made to feel like it was my fault. Not updated on collection status
Friendly staff, and reasonably priced service costs.
They fitted me in right there and then
Very clear feedback on what was carried out
Did exactly what was suppposed to br done .
Still have an ongoing problem, not yet resolved.
Initial problem fixed and very satisfied albeit I did call to discuss later was told someone would call me back and no response
I am so pleased with the very high specification Z4 I currently drive to the extent that I have not been prepared to part with it for 9 years now. Even after this time, it only needed a small service. That is probably the reason I was so satisfied.
Overall experience is good however when I bought my current car a 'service plan' was part of the deal. My car recently had a major service (£486) which I was advised was not included in the plan even though there is 1 year of the plan remaining.
Very professional. Kept me up to date throughout the day, videos and phonecall
The car was originally booked for the work in May however I was told a part wasn't in when I dropped the car off so it was rescheduled to June. When the work was done the ambient lighting wasn't hooked up therefore I had to do back the next day.
Easy, pleasant booking experience. Good telephone consultation on required work. Replaced faulty item present at original purchase without quibble. On arrival to collect car, two members of staff immediately approached me to see if they could help.
Efficient and professional
Staff were very helpful .
The service at John Clark is always good and the staff very helpful
Car passed it's MOT and oil change . Highly satisfied .
Don't have anything to complain about.
I would have liked to be offered a chance to see that there was a nail in the tyre
Next day booking
Did what was expected, in the timeframe stated, got free valet thrown in.
25 mins to establish whether my car was going to be delivered that day or not. I called at 4.30pm which was the time I was told I would have it back. Eventually at just before 5pm I was told I wouldn't have it back until the following day. Very poor!
Raymond and his team always make things seemless, from collecting the car to delivering it back after the work is completed the same day.
Work was carried out well and my car fully valeted
The staff are so helpful and pleasant making everything easy
I felt I was waiting longer than expected to get my car back.
Car was dirtier inside the hen collecting as what it was when I dropped off. The complimentary wash and hoover didn't happen.
No problems with the work done to the car. Good job done. You had my car for 9 days before looking at it.
The work my car required was done quickly and under warranty. The loan car i needed was arranged quickly with no problems.
The same as first answer. Pay attention! DONT ASK AGAIN.
work was completed in the time it said it would be
Calls for updates not always returned
All easy and helpful
Car ready for collection on time.
Had quite a long wait before my car was ready
Easy to make an appointment and good treatment. But it was a bit costly.
only negative is disconnection of dashcam. If there's nothing to hide why do it, would sign agreement not to post on social media but would be good to see how car is being treated. Also if you disconnect, should reconnect prior to returning
Staff found the solution to my problem and we fixed it!
Had a puncture on Saturday pm. Took my car to John Clark straight away, kept me mobile with loan of a demonstrator and had my car ready to return by Monday lunchtime.
Never a problem with John Clark, and any issues with the Car were always addressed and resolved without any problems.
Job completed and on agreed timescale. Kept informed of progress.
I was disappointed to find that after my cabin filter had been changed my 12v socket in the passengers footwell had not been reconnected. I did not expect to have to fix my car after bmw had serviced it.
Car in for service at 0830. Rear window washer to be looked at also. Agreed to collect car later in day. No communication and called at 1630 for status. After 2 calls - service complete but washer not looked at - car not ready until next day
No issues good service and staff
No deisel in car when first purchased on first experience Service was second experience offered a hoover and was never happened
No problems whatsoever
My BMW was MOT'd by an independent in Peterhead, it was given an advisory of several loose / rattling front ball joints. According to JC in ABD there is no issue, i have witnessed the joints at Westfield motors and will be reporting this further.
The service desk has always been first class on keeping customers informed of progress. I delivered my vehicle by 9.00 am but work was not complete until 3.30 pm. I now find that service due warning was not wiped from the screen. A poor experience.
The work was done as required. There some issues but I was compensated for this.
Completed the job to my satisfaction. Staff attentive - showroom inviting and well looked after during my wait on the day
Everything went as planned and was completed on time
Very high standard of work
Work completed rapidly and easy to make arrangements for next service.
My new bike is wonderful, the sales service was great.
Quick service and keep you up to date with all aspects of your car
No issues, no problems, everything went as expected
As above, plus these guys have given us the best of service since we bought the car. Nothing is too much trouble for them.
In the waiting area there was only one day old newspaper and some old magazines - I will not choose again to wait in the garage while my car is serviced
I was left unattended to for 45mins and yet I had made it known to the service team that I was there to pick up my car.
When took car for service, it was apparent that some of the paperwork for the work to be done was 'missing' It was at body shop. Also was not told that it would be few days before would get wheels back.Clear communication could be better.
The job was done quickly and to great satisfacion
Good service. No problems. A bit alarming though that after having the car in one for appraisal by the time the repair came round the parts were still not in Aberdeen.
there was confusion regarding the 'vehicle inspection' which i aksed if the computer could be reset following the mot inpsection and the 'end of warranty inspection'.
Staff very Curtis and offered free coffee while I waited
End result was great
Friendly and efficient service
£600+ cost to service a car which has 15K miles seems expensive. £300+ cost for oil service and MOT on 2nd car also seems expensive. I reduced the service on 2nd car as the first one cost much more than expected (was quoted verbally 'around £400').
Sales team were inadequate. After sales team have been equally as unhelpful. Customer satisfaction does not seem to be a high priority.
Terrible service Not interested in what was actually wrong with the car just wanted paid ......
The car was in for work and after repeated calls, no one would return them and tell us when the car would be ready. 2 visits were made in person at the cost of fuel and time. Then 1 week later the low coolant level warning showed on the dashboard
Very efficient service
Sales team very helpful and knowledgeable. No question too trivial or any hassle.
slightly more explanation of the controls and comms set up would have been helpful
Have always had a good experience at the BMW Centre.
A little uncertain about the final product
Car delivered to showroom, promptly and I collected it two days later.
I was completely satisfied with given the chance to have a test drive in a similar car prior to purchasing the vehicle I was interested in. Once a decision was made, the final purchase and excellent delivery of the car was very impressive indeed.
Completely satisfied with the whole experience of buying our new car from trading in our old one to receiving our new one. Mike Murray sourced the perfect car even down to colour, model and spec. Also a pleasure to deal with.
As above, great service from the sales team. The handover was made to feel special (if that makes sense). Much more in comparison to service I have received at other brands for example.
Leonie made us feel important customers
Details on refund available on Alloy and Tyre insurance we're incorrect.
Was kept up to date and everything was delivered on time
Small dent in door only discovered once we got home, though that is in the process of being resolved. Dealer handover was outside, car not detailed per expectation or experience with other brands - should be inside and car should be immaculate.
Friendly yet professional dealership staff made the purchase a great experience
Very happy with the whole process as above.
Very good. Nick took time to help setup the comms etc and to highlight the key features of the new vehicle.
Looked after me
Very easy to deal with.
Jacky and the rest of the staff were very professional and helpful. They made the process easy and enjoyable. Jacky organised a test drive for me, took me through the paperwork, and gave a comprehensive explanation on the operation of my new BMW.
Kept informed n had a video the day I'd to pick up car.
Beautiful car in amazing condition . Time taken to explain functions and offer of further help if required .
Excellent service, very attentive staff.
Went very smoothly
ease of access to our salesman and outstanding service. Was kept up to date of progress and helped with moving Plates etc.
Only a couple of minor cleanliness issues with wax remaining on the alloys marred the experience
I find the modern approach of having new cars which are 'available' offered to me, rather than ordering a specified car, unsatisfactory. The first car offered like that turned out to be 'unavailable'. The staff were good, but the process stressful.
Because we deal with the same sales person when we go to the dealer and he is excellent
Bob Taylor did find what I was looking for even though they didn't have it with in this BMW centre
Very friendly and knowledgable staff
Unfortunately, I am now being ignored by Adam Barry. I sent a e mail to him after the last issue of receiving a new BMW which has only cover 6 miles with defective rear tyres, and to request the good will gestures to be made in writing. Still waiting
Salesman took his time explaining all the cars features and synced our mobile phones!
Always good to deal with Doug Coull, he is a credit to BMW Aberdeen
Nick the salesman was very knowledgeable and professional put us at our ease immediately
Nothing can be added to what has already been said they did all that was required and more.
No hiccups well explained and nice staff
As above, very slick sales experience from the moment I entered the dealer to the final hand over. The sales rep had no idea if I was a serious buyer on the first visit but was prepared to spend time with me ... I placed an order on that visit!
Nick was very helpful and made purchasing the car an easy and comfortable experience.
The Sales Advisor Lynne McBride was excellent, a credit to BMW. She was extremely attentive, guided the process through seamlessly. The reason I have only given 4 stars is that on the day of handover, we were passed to another person to complete
They kept us well informed right up to when it was to be in showroom ready for collection
Very well treated at John carks Aberdeen. Mike Murray conducted the sale in a very friendly and professional manner.