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Dropped car off for service. Picked car up and paintwork was damaged. Accidents happen. I accept this, but at no point did anyone tell me. They almost hoped this would go unnoticed. BMW agreed to repair, but the length of time to resolve is poor
Service was done according to requirements.
Communication was superb! From the front desk staff to the service manager, everything was very well organised.
Easy to deal with
Awful communication both over the phone and in the actual garage - our 3 month old car ended up being in garage for 5 days and we had to call garage each day to find out what was going on.
Very good appointment system for services.
The actual garage experience was good and the rattle from behind the dashboard was traced to a loose fixing clip on a tension strap however the two text messages which were both the same
All was spot on
Only slight issues was took quite a while to get bill sorted as prices were wrong vs what was quoted. And car hadn't been cleaned which is disappointing as its about only time its clean inside. But thanks to them as took car up on wrong date.
The offer of a lift to and from town was appreciated, even tough I didn't make use of it,
The "max" airflow button no longer works and the air recycle button always defaults to off every time the car is turned off which it never did before; this is very irritating when driving fumes from vehicles enter the car.
Job done, no hassle, could have called me sooner when the car was ready.
Still to evaluate effectiveness of rear door problem on my new 2018 540 tourer.
As question 1
All my issues were rectified in one visit.
Had the car in to get exhaust got it back and it was worse than before how ever called office and it coming back in next week to be checked again and hopefully fixed
Good service and communication
Returned my car with the side rear and rear windows iced up could not see out of them safely. Had to use a store card edge to scrape off the ice.
again due to the above issue. also locking wheel nuts were damaged during service. independent garage suspect a pneumatic wrench was used to remove/replace. these should only ever be done by hand.
fixed the problem
They kept me informed
Easy to book and good customer service
There was some debate regarding the repair work for my car that was chargeable or not.
I was not informed that I only had one air filter replaced because the other was not in stock at the time and I had to go back some days later to put the new one in.
Excellent service and they dealt very professionally with the unexpected oil filter issue. Instantly provided a courtesy car. Friendly and profesional service throughout the process from Julia.
Wasnt kept waiting and comfortable chair to sit on
I drive a 1 series, but the curtsy car I got was a huge 318 estate car. Something more like the car I drive would have been more suitable for me.
Simple while-I-wait job - flip summer & winter wheels, wash the car. It took nearly 3 hours, there was a faint hint of an apology for this, and they did then charge the old price, rather than the new price which they hadn't warned me about
Responsive and job done correctly
Pleased that you could carry out this small repair at short notice
Horns faulty. Parts replaced and fault fixed on one visit.
Satisfied enough. Could have been better.
My problems were delt with very efficiently.
Job completed in approximately 1hour
Better than all the rest
I booked my car in at 7.45am to get the brake pads renewed and I also advised that I required a new front tire. I received a phone car around 3.00pm to advise that they had renewed the back brake pads but the front ones were requiring to be changed .
As above a good job well done
They treat you with respect and listen to anything you may be concerned about
The wrong part was ordered/received - so the whole thing again sometime in the new year. Took me 1.1/2 hours each way home-back on the bus - so a completely wasted day for me. Dropped the car at 10, told about this at 4! Mistakes happen I guess .....
it was all so easy
Treated with respect. Polite, helpful and courteous staff. Used a loan car from garage which was first class and ensured my day wasnt affected by not having a car
No updates on car l phoned 3 times to ask about progress etc someone was always going to phone back , never did . Was told car would be delivered back the next morning on 3rd phone call at 6.20 as it was ready . it wasnt !
Work completed as said and no additional unexpected problems
Originally arrived and the wrong part was ordered in but it was rectified by a discount, still an inconvenience to have to go in again another day.
Professional service in a timely manor
Excellent staff, well organised and reliable. Pleasant to deal with.
Everything wnt as it should.
Still not sure the two new alloys are an exact match to my front ones
100 PER CENT SATISFACTION
Again very satisfied ,service from the staff always very pleasant .
The service that has been carried out has always been explained and the costs detailed. To date we have not had any issues on any of our visits.
I was told I would be picked up to come and collect my car after service but I had to arrange to get someone to take me across the city in the end.
The cost of the service was lower than expected this was a nice surprise and unexpected.
Hire car was arranged weeks prior to service date; had to wait 40min to get a hire car on the day, a further 30min to recieve my car back post service.Handed car in at 8am and received a phone call at 4pm stating my car needed work; why I booked in.
Problem was felt with immediately
would have liked a courtesy car but was too late due to urgent mot date.
It was an MOT not a service that we were in for.
The service process itself was spot-on. The courtesy bus arrangement is very poor. On a pouring wet day in November, having a pick-up point nowhere near my work (central Aberdeen) is not good. I was soaked through walking to the pick-up point.
The following day I noticed something hanging down from the engine. It was the sump drain access flap. I drove onto a high kerb and got my son-in-law to crawl underneath and secure it. He commented that it was not a very good fit and looked new????
Efficient and polite staff.
Lisa was fantastic, nothing was a problem. What a breath of fresh air !
In terms of the service department, I can't fault the communication and information they provided to me while my car was in. However, I have found in the past that technicians prefer to simply replace a part than fix it.
Was good service was a little more than I had thought. But my own fault for forgetting to take the service plan. I had been thinking on looking to change the BMW X1 to another car as was busy never asked about it.
Very professional and delivered on time.
Warranty claim handled professionally and expeditiously.
This is the second issue I have had with the service as after a tyre being fitted a few months back my alloy was scrapped and had to be re-painted which took a week and when I got the car back the job was unacceptable and I had the job done myself as
excellent facility and attention to detail
Was asked if I required a loan car, but was surprised I had to pay for use of loan car during service.
Friendly staff always. Good booking availability. Always do their best to have a loan car available. Technician that worked on my car did a excellent job. A customer there for 25 years, their service is one of the reasons Im still with the BMW brand
Wheel change achieved
Staff are always excellent
Comfortable waiting area and well informed
was going on holiday , you did everything to help
Left waiting although car was ready
As mentioned above, service was excellent. Gentleman who dealt with me was professional and respectful of my circumstance, bearing in mind that I arrived one minute after the Service department had officially closed. I really appreciated that.
I had a question about the winter tyres I bought - this was around what would happen when I come out of the pcp plan - do they go back with the car / bought back ? The girl said I would need to ask the sales team and left it at that - see below
Gave this answer as work its self was good.
Service was completed within agreed timeframe and the cost was exactly as quoted when I booked on the car.
oil marks on passenger seat [car has light trim ]oil marks on front panel also drivers wingscratches on air box panel
The staff have a great attitude and are most helpful at all times. The car was ready earlier than I had expected and waiting for me when I arrived. Great service.
I am always told what time that I will get my car returned and it's always returned at the time I was told and always washed and hoovered.
I was always well informed in all issues related to service on my X5.
After I had the "head" replaced, I drove away and the dashboard facia rattled all the way to Montrose. I drove back to John Clark in Aberdeen. Jack, from the service department immediately came out and pushed the two clips back into position. Fab!
Excellent overall management of experience
I was particularly taken aback by the price I was charged for oil for the service (£136.89) in total which included a 1 LTR top up priced at £22.08 including vat.These M2,s are renown for not using oil but wasn,t given the option.
Was phoned and advised car was ready. Went to garage and paid, walked out to car and the tyres had not been replaced as was paid and agreed. I have no evidence or way of finding out if the other work was done or not (service)
They addressed the issue with my car and kept me informed
All staff doing their jobs well
From the moment we walked in we were treated like friends.
The John Clark Motor Group team were excellent. We had numerous discussions by email leading up to my visit to the showroom and the experience in the showroom was very good.
I chose this Bmw car partly because I found the Motability representative was so helpful and pleasant. He took his time and had all the relevant facts. It was his attitude that tipped the scales in the end as I had another car in mind.
The sales person who arranged our purchase, Lynn Mc Bride, was extremely pleasant and helpful. Other Centre staff were also very satisfactory. The Centre!s facilities and procedures are also highly satisfactory.
A nice experience, smart modern MW Centre. Friendly staff and a great professional experience.
Completely satisfied with the customer service received. Nick Garvie provided excellent customer service fully explaining everything at each stage of the process. Well done!
The car arrived into the dealer on the Monday and we left it until the Saturday to allow everything to be completed to the high standard we have come to expect from BMW. During the handover it was discovered the media unit was not working correctly.
I have known John Clark since he first became a bmw agent and always receive a fair deal from him and unparrelled after sales service.
We didn't go in with buying an M4 in mind, however the salesman gave us a test drive which persuaded us that this was what we wanted. Had he just let us look at the car then it is unlikely we would have.
Friendly efficient staff who make you feel at home.
Very good customer service throughout from Mike Murray, very helpful and knowledgeable. Couldnt fault him at all. He was able to track down a car for us with the specifications we wanted and we had our new car in around 2 weeks. Very pleased.
See details above. BMW system completely useless. car delivered not as specified, BMW did not notice till I pointed out. Now unsure what else is wrong!!!!!
The service provided was very good and all needs were catered for.
Again our salesman Mike went over the working of the new car before we left. Excellent service Mike many thanks
Staff are very knowledgeable, polite and helpful sta
John Clark were very flexible with my order ( I was considering teh M2 Comp pack but in the end went with the M4 Comp pack)
Very helpful & knowledgeable sales advisor, Mike Murray, facilitated a couple of test drives to ensure that I was satisfied with my choice. No pressure applied & kept informed of order progress at each stage.
Efficient friendly service.
There were no problems whatsoever during the purchasing process for my new car.
As above, I felt extremely comfortable from the go. I was able to pinpoint my ideal car, handover of the car was impeccable. He done a great job of thoroughly showing me round the car and setting up the integrated features.
From first entering the premises till we took delivery of our vehicle we could not have been treated better
Great service, all my questions were answered and my special requests fulfilled, couldnt be happier
I have dealt with John Clark in Aberdeen for over 30 years and would not consider changing either the product or Dealer in the future.
No hassle friendly sales (Doug Coull)
Excellent service from a top brand
Having bought 2 cars in just over a year and recommending several friends and family I just felt that the centre didn't go the extra mile, having seen others getting gifts etc upon picking up their car. Even a full tank of fuel would be nice.
Did all they could to deliver vehicle as soon as possible. Delays were in the hands of BMW South Africa and logistics. Biggest complaint is that there seems to be no explanation available to them from BMW when dates are changed. Very Frustrating!
Explained in section 1
We dealt with Lynn McBride at the BMW centre and she was very attentive and professional. She and her colleagues guided us through the process from the start and we felt well looked after. Smooth handover and there is further assistance if needed.
Everything went smoothly as far as ordering the car
Everyone I had contact with at John Clark Aberdeen were helpful, respectful and made me feel a valued customer