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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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John Clark Aberdeen.

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John Hill

Head of Business
  • Years at the dealership 3
  • Years in the industry 33
  • Department Divisional Franchise Director

Jim McGouldrick

General Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Chris Davidson

New Car Sales Controller
  • Years at the dealership 1
  • Years in the industry 19
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

David Michael

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 22
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very friendly - easy to book and very comfortable waiting area.

Service

The service was good, just the price was disappointing.

Service

Car was in for brakes to be bled which was completed within 2 hours

Service

As above

Service

I booked in using the online system and the operator told me that everything was booked in as requested, when I arrived with the car the part I requested to be fixed along with the MOT hadn't been booked in so the car has to go in again to have this

Service

As a long term customer I feel that the department is honest as opposed to rival companies that seem to look for faults, early disk replacements as an example.

Service

I find the staff very welcoming and professional and my car is always returned clean and tidy.

Service

Very simple process to book. Easy to deliver car. Kept up to date with work. No delays on picking up car.

Service

No problems at all.

Service

I have one issue.The F15 model is proving to show similar issues with stone chips on the arches/rear doors and when asked reply was nothing being done.Can you explain why?

Service

The work carried out was fully explained to meBy the staff

Service

Done on time. Little waiting. Friendly reception staff, The car was cleaned well.

Service

Efficient drop off and pick up

Service

I feel I've always received good service from John Clark in Aberdeen over the years.

Service

Another level of excellence.

Service

It maybe nice surroundings with plenty of complimentary coffee etc, but it’s usually the people who achieve great customer satisfaction results, the person did not achieve that for me, she needs to engage, interact etc.

Service

Staff at John Clark are always very helpful.

Service

After initial repair completed a further fault was diagnosed which caused a further delay of one day

Service

No ownership from staff when damaging cars, no respect for customers property to return it in a suitable condition.

Service

Booked 90 minute service. Car taken on time and waiting area good to spend some time. Wifi, drinks and biscuits available.

Service

John Clark staff at Aberdeen went the extra mile to assess the problem with my vehicle. Given the low mileage of the car and the unusual fault diagnosed, they forwarded the issue to BMW for assessment. As a goodwill gesture. BMW bore all costs.

Service

John Clark do a great job.

Service

See other comments as to why I didn't give a full 5 stars

Service

after initial issue fairly straightforward

Service

The service was carried out and my car cleaned and valleted. I had informed BMW the back brakes were squealing again, they kept the car overnight and managed to check and clean the brakes the next day, when I returned the service car.

Service

Service generally is very good. I feel valued as a customer.

Service

it has been better on my many years of using john clark

Service

Service wasn't carried out correctly first time and had to go back to garage to get it done properly

Service

Good service here, shame about other dealerships.

Service

As above

Service

Car was booked in for 1 day, however this eventually took 2 days. The problem was fixed (I drive) but the lack of communication was disappointing. When given the car back it came fully valeted which was very pleasing

Service

Problem resolved quickly, nice courtesy car while the car was in

Service

Same as above Car done 7k and wheels are defective. Say it's stone chips, really not.

Service

Sales rep I bought new x5 from made short notice arrangements for me to get a courtesy can whilst my vehicle was in getting new windscreen fitted.

Service

All good no bad points at tall

Service

Top class. Slick operation

Service

Following the work which was a tyre replacement we experienced false indications of low tyres pressure twice. I think the sensor was damaged.

Service

On this occasion I was dealing with the Service manager who was very helpful and accomodated me as I would have expected.

Service

Had to wait 4.5 hours for what was essentially just an oil change

Service

I was sent a video from the service showing my brakes to be in good condition. I received a phonecall only a few hours later to say that the car had failed the M.O.T. due to the brakes! There was way too much time spent with all the false niceties.

Service

No complaints!

Service

The service was ok

Service

Poor experience picking up car after the service

Service

as above.

Service

Although the rear brake pads were not it stock I was given a courtesy car to go home and come back three days later

Service

service carried out on time

Service

Car dropped off at 07:30. Not ready at 16:00 when advised it would be. Finally got car at 17:15. I had to arrange for someone else to pick up my daughter from school.

Service

Didi the work I asked to be done.

Service

As above. Sophie made the experience delightful.

Service

top class polite service

Service

very helpful people. A pleasure to deal with

Service

They are always very helpful towards me.

Service

My concerns were addressed and there was good communication

Service

Great service

Service

Carried out everything thing I requested in a professional timely manor

Service

Kindly offered to cover labour costs.

Service

The service process is efficient but..... given I travel 40 miles to Aberdeen to have the car serviced I was a little disappointed that it was not possible to get a courtesy lift into town to do some shopping while the car was being serviced.

Service

Just the usual first class service I have come to expect and never disappoints

Service

Very. Extremely easy to deal with.

Service

See above, plus as the car was in , the recent recall check was also carried out at the same time. The result of this was, the radio failed to work. Eventual diagnosis resulted in a broken radiocontractor. None in stock, so another visit was required

Service

No hire car available Late service slotAsked two employees about a product and still no response despite being told I wold be contacted about the matter.I wasn’t contacted when my MOT was completed.

Service

right from the team at the front desk to the staff at the sales and service desks, we are made to feel welcome and important.

Service

Happy with the job even though it took longer than expected for what I believed should have been a routine warranty job. However BMW were apologetic and allowed continued use of customer car

Service

Brilliant company to deal with .

Service

You normally arrive at the garage hand over the keys and walk away. This time I walked away having met the mechanic and everything was explained what they were servicing and why.

Service

Given poor and false informationDuration of repair unacceptable - took over a month to resolve a simple issue.Poor communication and treatment No follow up despite assurances

Service

Very helpful and a pleasant experience

Service

Great service, it’s drop off and pick up Car cleaned, car looked at, easy to deal with

Service

Achieved expected result although took slightly longer than expected.

Service

Paint work was of a standard a child could better. I had a spurious warning about rear passenger indicator and brake light failure, I informed the service person and the fault is still showing.

Service

Apart from my recent breakdown where I opened the boot to find a large plastic engine cover which had been forgotten about. I had to travel back into Aberdeen to get it fitted. John Clark have been very good, the issue is with BMW reliability.

Service

Nick explained everything to me that I needed to know.

Service

Because, a problem I raised still exists, and the mess off my car was unacceptable, considering it went in in emaculate condition, and came out covers in dirt, dust, horrendous amount of bird droppings,

Service

Usually have amicable customer service, and car is always returned promptly as organised.

Service

I haven't used john Clark Aberdeen

Service

All went to plan

Service

I got a quote for my service they said it would be £270 Approx my bill was £600 because it was a major service.they quoted me a normal service by mistake. My washer bottle never got topped up I was told that's not part of a service

Service

well received and prompt attention

Service

Job was done quickly and kept up to date by front of house staff each step of the way.

Service

Excellent service received across the board, from the quality of the ‘loan’ vehicle to the updates I received throughout the day.

Service

Everything I asked for was carried out with no issue

Service

When trying to contact the service department by telephone it took 2 days. The first day I phoned 4 times & was informed service department was busy & that somebody would call me back, they didn't. then the 2nd day I phoned 3 times before insisting

Service

From star to finish was a pleasure

Sales

Always well informed, friendly, helpful and approachable

Sales

Unfortunately did not have an X3 SE model for us to look at prior to arrival of ours.

Sales

Chris was really efficient at his job and made it a smooth and easy purchase.

Sales

Very helpful and attentive. Excellent support and service.

Sales

Make/delivery date seemed to wander.

Sales

Easy streamline process, no hassle at all.

Sales

Any issues dealt with by dealership to my satisfaction.

Sales

Nick Garvie the salesman I have dealt with for over 20 years. He's always given me good advice and the price to change has always been satisfactory. The rest of the staff at John Clark Aberdeen have all been very helpful.

Sales

Love the car and the deal I got

Sales

From arrival till leaving I was treated very well and shown respect by everyone

Sales

Nick was a very friendly and helpful sales person.

Sales

Hugely positive experience thanks to Doug Coull and Adam Barry. The nice touches were the video of new car before collection and the effort they went to in finding the vehicle we wanted.

Sales

The Sales person was extremely helpful during the purchase and delivery of the car.

Sales

People involved easy to deal with and very accommodating

Sales

Online and dealer service always efficient and professional. Main contact, Neil Sutherland in BMW Aberdeen, provided a professional and friendly service

Sales

Good atmosphere and good coffe

Sales

service and delivery was fine. it is just that the car (through no fault of the dealer) seems a bit of a lemon