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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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John Clark Aberdeen.

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John Hill

Head of Business
  • Years at the dealership 3
  • Years in the industry 33
  • Department Divisional Franchise Director

Jim McGouldrick

General Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Chris Davidson

New Car Sales Controller
  • Years at the dealership 1
  • Years in the industry 19
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

David Michael

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 22
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Received text message at 16.25 that car was ready for pick up and rebooking. Car wasn’t brought out of service area for some time. Missed dinner appointment at 5.45! Rebooked appointment - waited 30 mins before car was brought out of service area.

Service

It ticked all the boxes regarding thr service carried out.

Service

I was pleased with the service, my concerns of front ally deterioration, have been allayed until nearer the 3 year mark

Service

My last visit to John Clark Ltd was the second time I took the car in with the same issue. An intermittent noise happens that sounds like a stuck electric motor when you get in the drivers seat. Also happens on passenger side. Same problem exists.

Service

While you wait service, very convenient.

Service

Dropped the car off. Was offered lift and pick up which was a pleasent touch, i declined as i had lift. It was also a nice surprise to have car cleaned inside and out prior to pick up. Experience was easy and pleasent.

Service

My car was taken in at short notice due to my impending driving holiday which i really appreciated however the car was in the garage 3 days to establish the fault and effect repair.

Service

As above...but also explained that my car was almost due a service but not quite & the MOT so didn’t want the car going in twice...so they said they would do everything together to save me coming back...brilliant.

Service

Complete lack of care or duty of careI appreciate the car is an older model and in the eyes of John Clark not worth salvaging. But to have the technical person come up with an explanation like that shows little understanding.

Service

Very satisfied, appreciate that the service side of the business vs the 'breakdown' repairs are slightly different

Service

No problems and nothing extra or unexpected.

Service

My BMW badge fell off after only two years, it was replaced instantly with a new one from stock even offering the car a wash no questions

Service

I caved in and instructed them to just go ahead and get a replacement summer tire. I was then told that would be another two days. After complaining about the inconvenience a tired was sourced and I received my car the following evening.

Service

problem wasn't solved .

Service

Initial service inspection of advised problem (wheel bearing) was not acknowledged. I then had to accompany a mechanic to point out the problem. Once the problem was acknowledged it was fixed quickly under warranty.

Service

Marked down a notch because the car wasn't taken in on time and I had stated that I had a forward journey with a time pressure on it. The car sat in car park for over an hour after my arrival on time.

Service

They gave me a loan car to help me out This was much appreciated

Service

Slight delay when collecting the car after service but this was due to some sickness coinciding with annual leave, which resulted in a wait of about 15 minutes.

Service

Problem resolved with no hassle

Service

Excellent support and feedback from staff in Service Department, would have been completely satisfied if work had been completed earlier but at least very well communicated. Excellent support team and quality of workmanship.

Service

When I got home I had a couple of update calls with helpfull information. This brought your score back up a bit . I was not informed that I would have to redo my mobile connections which would have made things easier.

Service

No one called me to say that their was a staffing problem or delay in completing the service on my car. I had to call twice to find out what the problem was and not a system failure but a failure to communicate internally and to the customer.

Service

Car KDS settings adjustment and came back spot on

Service

Booking was easy,explaining what I wanted and getting exactly that was refreshing. Service day ....the staff could not have been more helpful....organising transport for me after I dropped the car and returning. Overall excellent treatment.

Service

Work all carried out competently, however forgot to put the cover over the OBD port.

Service

The only slight issue was in respect of what have previously been courtesy cars, yet now known as a loan car. I previously have not had to pay, and this time the fee was waived as the cost had not been explained to me when I booked the service

Service

Everything went very smoothly

Service

Very friendly - easy to book and very comfortable waiting area.

Service

The service was good, just the price was disappointing.

Service

Car was in for brakes to be bled which was completed within 2 hours

Service

As above

Service

As a long term customer I feel that the department is honest as opposed to rival companies that seem to look for faults, early disk replacements as an example.

Service

I find the staff very welcoming and professional and my car is always returned clean and tidy.

Service

I booked in using the online system and the operator told me that everything was booked in as requested, when I arrived with the car the part I requested to be fixed along with the MOT hadn't been booked in so the car has to go in again to have this

Service

Very simple process to book. Easy to deliver car. Kept up to date with work. No delays on picking up car.

Service

No problems at all.

Service

I have one issue.The F15 model is proving to show similar issues with stone chips on the arches/rear doors and when asked reply was nothing being done.Can you explain why?

Service

The work carried out was fully explained to meBy the staff

Service

Done on time. Little waiting. Friendly reception staff, The car was cleaned well.

Service

Efficient drop off and pick up

Service

Another level of excellence.

Service

I feel I've always received good service from John Clark in Aberdeen over the years.

Service

Staff at John Clark are always very helpful.

Service

It maybe nice surroundings with plenty of complimentary coffee etc, but it’s usually the people who achieve great customer satisfaction results, the person did not achieve that for me, she needs to engage, interact etc.

Service

After initial repair completed a further fault was diagnosed which caused a further delay of one day

Service

No ownership from staff when damaging cars, no respect for customers property to return it in a suitable condition.

Service

John Clark do a great job.

Service

Booked 90 minute service. Car taken on time and waiting area good to spend some time. Wifi, drinks and biscuits available.

Service

John Clark staff at Aberdeen went the extra mile to assess the problem with my vehicle. Given the low mileage of the car and the unusual fault diagnosed, they forwarded the issue to BMW for assessment. As a goodwill gesture. BMW bore all costs.

Service

See other comments as to why I didn't give a full 5 stars

Service

after initial issue fairly straightforward

Service

The service was carried out and my car cleaned and valleted. I had informed BMW the back brakes were squealing again, they kept the car overnight and managed to check and clean the brakes the next day, when I returned the service car.

Service

Service generally is very good. I feel valued as a customer.

Service

it has been better on my many years of using john clark

Service

As above

Service

Good service here, shame about other dealerships.

Service

Service wasn't carried out correctly first time and had to go back to garage to get it done properly

Service

Same as above Car done 7k and wheels are defective. Say it's stone chips, really not.

Service

Problem resolved quickly, nice courtesy car while the car was in

Service

Car was booked in for 1 day, however this eventually took 2 days. The problem was fixed (I drive) but the lack of communication was disappointing. When given the car back it came fully valeted which was very pleasing

Service

Very nice and comfortable showroom. Staff were all helpful and very friendly. There was also a great selection of tea/coffee and biscuits.

Sales

Could have been better have had better service in the past

Sales

Under standing with sale staff what lam looking for

Sales

Car delivered to door and all explained

Sales

From star to finish was a pleasure

Sales

Always well informed, friendly, helpful and approachable

Sales

Chris was really efficient at his job and made it a smooth and easy purchase.

Sales

Unfortunately did not have an X3 SE model for us to look at prior to arrival of ours.

Sales

Very helpful and attentive. Excellent support and service.

Sales

Make/delivery date seemed to wander.

Sales

Easy streamline process, no hassle at all.

Sales

Any issues dealt with by dealership to my satisfaction.

Sales

Love the car and the deal I got

Sales

Nick Garvie the salesman I have dealt with for over 20 years. He's always given me good advice and the price to change has always been satisfactory. The rest of the staff at John Clark Aberdeen have all been very helpful.

Sales

From arrival till leaving I was treated very well and shown respect by everyone