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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

Meet the team

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Jim McGouldrick

Used Car Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car serviced same day as booking made. Fast efficient service.

Service

Their service is always hassle free

Service

Service process straightforward

Service

responded to my cars requirements instantly and then a quick turnaround in the service dept for a significant piece of work

Service

Stephen was very helpful with regular updates for the work being carried out and always reminded to help myself to the tea, coffee and soft drinks

Service

Fairly satisfied. However I am having to return my vehicle to dealership as the problem keeps happening.

Service

I had confidence in the work done and the attitude of the staff when I drove away

Service

the last time I had my car into John Clark Aberdeen I was a bit disappointed with the service but this time it has totally changed and the service was very good from everyone a dealt with

Service

Please stop moving the driver's seat, or at least put it back where it was when delivered. Why can't I just collect the car - I had to wait for 15 minutes while my car was 'delivered' to the front as it was very busy.

Service

Our brand new BMW X5 was omitting a burning smell 3 weeks after purchase. My wife called and was told that the car would be picked up and courtesy car issued. Courtesy car was not available when my car was taken away leaving my wife without any car

Service

This particular service related to what I thought was a potential puncture which turned out to be a faulty valve. John Clark BMW Aberdeen carried out the repair free of charge, exceptional service giving it was arranged at the very last minute.

Service

From entering the centre with the nice receptions and the service department team. They were all very good and polite.

Service

As I said my car had been cleaned but not dried off .

Service

From start to finish they give you all the information regarding your car

Service

easy and pleasant to deal with.

Service

Communication good for various stages & updates to the service. Collection of car at the end of the day was a little chaotic, customers directed to a holding/waiting area but none of the service advisors approached us to deal with us

Service

The experience was faultless and smooth

Service

Always great service

Service

The only time I went to John Clarks was the day I picked up my car. I was intouch many times with the service manager "Phil Angus" who was completly honest strait forward and very professional, and at no time did I dought him or what the outcome.

Service

see above comments

Service

The service was completed within the time given and all seems well

Service

Helpfu

Service

Did not have all the parts required for my car once they had completed the inspection, immediately gave me a car for the rest of the day.

Service

Service done in good time.

Service

A simple straight forward process where a loan car mad it easy to leave the car for work to be completed.

Service

When returned to pick up car a lot of people waiting to be seen

Service

Dropped off the 435 at 9am received it back at 9.55am after a Mini Service.

Service

Polite service as always. Woke completed in timely manner.

Service

Everything completed on time and everyone was very courteous.

Service

Would have given more had they not left my side lights on overnight causing BMW Connect, to txt me three times during the night to switch the side lights off

Service

Always have a courteous, attentive reception with work done well.

Service

The service, GPS software update and MOT were done to my satisfaction, but I was promised a complimentary car wash which was not done.

Service

Polite, friendly staff. Took time to answer my questions and car returned in good condition. Had a slight issue with bonnet not being down properly and struggled to close it completely myself. However once I returned to garage it was quickly dealt wt

Service

Car always ready on time , cleaned and hoovered

Service

Time spent at the garage was as mentioned, car cleaned on return nice coffee

Service

Staff are very helpful

Service

Expensive for first service. Oil change and visual checks.

Service

The service experience was straightforward and efficient from start to finish

Service

Excellent service

Service

I have had problems in there past which could have been handled better.

Service

From the initial booking to collection of my vehicle was faultless

Service

can think of no reason to give less than this

Service

Brilliant service

Service

From first contact to book our car in to completion of work everything was carried out in a friendly and professional manner.

Service

All went very well

Service

Problem solved but got the car with another problem which didn't exist beforehand. Suspect wasn't checked properly before being handed to me. Central lock became faulty after the work done to replace power steering wire

Service

Great service from start to finish.

Service

The service provided by Raymond Henderson and his staff was first class as usual

Service

Giving a 10 would mean no room for improvement, giving a lesser mark does not imply a poorer service but allows for accessing ways to improvement and removes any complacency.

Service

This would have been a 5 but I have still not received the film of my car which the salesman had said I would receive.

Service

I completed request for new wipers online but work was not complete on collection.

Service

Completed in time car was ready on collection

Service

Staff are friendly and efficient.

Service

Completed on time by knowledgeable and friendly staff

Service

never had a problem with the staff at John Clark.

Service

When advised the vehicle is ready, I would expect all paperwork be completed and waiting in the car park, not to have to wait another 10mins on arrival.

Service

Was very accommodating in meeting my requirements did not investigate bill at time as was buying a new car but was charged for fuel filter (supplied) but labour was.£40 and screen wash £3. which I never authorised

Service

Service was exemplary

Service

Always room for improvement

Service

Not interested in squeaky brake problem mentioned when booking car in

Service

Experience

Service

This is my 2nd BMW I have dealt with the same sales person both time Mike Murray just tell him what I'm looking fir& he finds me a car he's a pleasure to deal with

Service

Recall work carried out and technical enhancement programmed. Requested feedback on DAB display issues which had been discussed with product genius, but when I collected vehicle, service assistant was very vague and basically brushed enquiry aside.

Service

Full detailed report of work carried out and health check of car completed for peace of mind

Service

Made the whole experience easy.

Service

I have had 2 bad experiences in the past with John Clark this is the only reason they did not get "completely satisfied", one was relating to a wheel that was refurbished and an employee denied it, the other was brake pads on an RT under 2mm.

Service

Service staff always helpful & friendly. Car booked into the garage at short notice, my partners car was dropped off for service work. I was out of the country, it was difficult for my partner to collect her car. Both cars delivered back home ??

Service

Disappointed with receptionist arrogant

Service

As per answer above.

Service

very easy process, no issues with dropping off or collecting car

Service

Job was explained fully and had a video sent to my email on completion

Service

Work carried out and car washed on collection nice touch

Service

Vehicle booked for 10.10,on arrival was told may be ready 16.00 but could be 18 .00 ,last year was told same,always say staff of today, will not go back again for service work.

Service

job done satisfactorily

Service

This time all went pretty well. Had courtesy car. On finding work to be done, they put effort into meeting my timing needs. Cost implications of work were managed reasonably well. Fraction deducted for mislaying my key & keeping me waiting at end!

Service

Everything was carried out as requested.

Service

Best customer service

Service

Awaiting follow up pricing details for next service with courtesy car availability

Service

As mention friendly profeasional service. One area for improvement, i asked for car not to be washed, was noted on job sheet. However, was delayed at time of collecting, which was due to car being washed.

Service

First class service, but with room to improve stil further.

Service

Very good, had a slight mistake with the authorisation app, but my fault not the dealers issue and rectified by them by calling to confirm instruction.

Service

It was a straightforward service with wash ang vacuum.I was satisfied

Service

Everything was done when and how promised

Service

Did every thing I expected

Service

Like the video showing observations

Service

Service was undertaken expertly. The complimentary health check was appreciated and the video to show what was undertaken was a nice touch and was very helpful.

Service

Excellent again - couldn't do enough for me.

Service

Our car went through its MOT on this occasion. We are always satisfied with the engineers' attention and expertise.

Service

Just one glitch. I have a dash cam in my car, it comes on and off with the ignition, it also captures any parking knocks. I was dissapointed to find this camera disconnected from power and oriented to the sky when it came back from the workshop ???

Service

Everything went smoothly.

Service

Price was reasonable. Good job on the car and very accommodating.

Service

Because of the professional approach of everyone concerned with the welfare of myself and my vehicle.

Service

Service was completed within a day. Car returned clean video of tyre tread measurements sent.

Service

Excellent service

Service

Withholding the reception and just judging on the day, everything was done S required.

Service

Please see above as there are not enough characters in this box for my comments.

Service

always fantastic

Service

Kept in touch with me throughout whole process

Service

Pleasant, helpful staff. Good refreshment facilities.

Service

Staff all very good

Service

Things that I did not understand in the past have been explained to me now i am happier.

Service

Very friendly and professional staff. Work done to a high standard. Given timely updates during the process.

Service

Quick service at a time that suited me

Service

One of the sales team told me I would have to pay a lot more on my pcp contract if I ever went for another X3

Service

quick check in and collection

Service

Attentive staff and warm welcome.

Service

Despite several issues team did best to mitigate disruption to me. Initially no loan car had been set aside but a loan sales car was provided. The repair was complicated by software issues but eventually resolved.

Service

The just accept it attitude i received for the service agent on the 30th July. The driver's door

Service

Service Advisor Phil Angus was excellent. I was however disappointed that I had to pay £200 for wheel alignment on a car which I had owned for 6 weeks. The near side front tyre was wearing unevenly and will need replaced. Car only covered 13500 miles

Service

The service was completed within the scheduled timescale. As always, the staff were very attentive and friendly.

Service

No Complaints Whatsoever, Most Attentive.

Service

I needed to chase up what was happening to my car after it was transported away rather than JC ringing me to say they had the car and were looking into the issue

Service

My car OBC notified me that an oil change was required, but when I phoned to arrange this I was told it required a minor service estimated to cost £295. On return, a 1L bottle of top-up oil was left in the vehicle. I didn't need or want this item.

Service

Excellent customer relations, worked with me to receive a loan car when my vehicle required to stay in longer than was anticipated. Was able to get a car that i am interested in purchasing as my next car.

Service

Very good, as above comments.

Service

no problems and car delivered back clean and on time

Service

The car was taken in for brake fluid service and I asked for braking judder to be investigated. Within 2 weeks there is still judder but reduced and only with harder braking. Also, I felt John Clark might have taken up the disc replacement with BMW.

Service

Simple friendly service no pressure sales, changed my mind from the car I was originally wanting and it was the right decision. Although the car entertainment system is not as good as I expect from BMW it is adequate

Service

You get better service in McDonald's!

Service

Car ready on time as requested

Service

Car was in for brake noise no work or wheels of to check if anything was wrong. Had to leave car a second day for the work to be done at some inconvenience.

Service

Car was ready on time and the work required had been carried out.

Service

Reflection of my view

Service

Disappointed the car was not washed or hoovered after being asked when I booked it in and also when I dropped it off. Paper footmat left in the car

Service

As above.

Service

car was booked in to repair kerb scuff marks on one allow wheel. This followed Premia Insurance approval on 1st July & referred to John Clark specialist cars. This was redirected to BMW dealership & a communication problem between both companies

Service

They could not have been more helpful. The girl at reception and the one at the service centre was very helpful. I was very impressed with the service we received.

Service

Because I was completely satisfied

Service

Answered in question 1

Service

Booking in was simple-the staff were-as ever-polite and the waiting time was acceptable.

Service

Got appointment at short notice & work was completed quicker than expected.

Service

The sales team went above and beyond to ensure I was satisfied with my experience and purchase.

Service

Staff bent over backwards to be helpful as I was out of the country just prior to taking delivery. First class service.

Sales

Bob Taylor and Nick Garvie were excellent.

Sales

Everything went very smooth and we were well informed of everything while waiting delivery of the car.

Sales

To move to BMW after 28 yrs driving Audi's was a big decision. Bob Taylor ensured I understood every detail of the car I was looking at in a very clear and concise manner. Delighted with the car & look forward to dealing with Bob in the future ??

Sales

Great service from Mike, really took time to understand my needs and nothing was too much trouble.

Sales

Continued excellent service, including overnight loan of a representative loan car before deciding to purchase

Sales

Completely satisfied

Sales

Everything went as well as could be expected and salesman was always there to answer any questions

Sales

Bob Taylor the salesman designed to car to meet our exact requirements and explained all the options Then we had a test drive and afterwards he ensured we were happy with our specification. He pushed to ensure that the car was available our holiday

Sales

everyone at the dealership was very helpfull and friendly.

Sales

Very kind and helpful

Sales

Everything explained very clearly and felt put at ease for any future questions I may have.

Sales

Lynn was excellent throughout. Very informative, helpful and knowledgeable. Made the whole process very easy and smooth

Sales

Jacky gave good customer service and made the hand over of the car very good.

Sales

Great service from John Clark BMW

Sales

The salesperson Jacky Chan went out of his way to assist us in making up our minds. He organized not one but two separate test drives so that my wife could see what a white colour BMW felt like.

Sales

the salesperson dealt with at John Clark Aberdeen was very good - Lynn McBride deserves a special mention for making the deal happen for John Clark

Sales

No negative points to highlight.

Sales

Lynn has exceptional customer service and communication skills which made the sale easy..

Sales

Small admin issue over the car registration/finance

Sales

The car was ready, in fact in the showroom and it looked amazing. The team were very attentive and took time to explain all the functionality on the car. They also explained that I could come back at any time if I needed any additional support.

Sales

This purchase started out with a query with a low expectation of success, it turned out to exceed all expectations thanks to the sales person and her attention to detail.

Sales

Everything happened as planned without incident

Sales

The experience was excellent. Leonie my sales person was very very good. She helped me with lots of queries that I had and it was never a problem.

Sales

Vehicle choice and trim levels were explained. The salesman checked on stock availablity and was able to track a vehicle to my liking. Finance choices were explained and I was kept up to date with vehicle status.

Sales

I would certainly recommend BMW to friends & family everything is made so easy & I was kept up to date by Mike Murray every step of the way regarding delivery of my car he is extremely knowledgeable & a pleasure to do business with

Sales

Quick and efficient process in purchasing the vehicle I wanted

Sales

Always kept up to date with information regarding the sale and delivery of the vehicle. Good communication via phone and email. Good knowledge of the product and very helpful staff.

Sales

I made an online enquiry. Lynn McBride from John Clark BMW call that morning and answered any questions I had and made an appointment to see her the following weekend. meeting / test drive went very well and I collected my New X5 two weeks later

Sales

Sales team very helpful and knowledgeable. No question too trivial or any hassle.

Sales

slightly more explanation of the controls and comms set up would have been helpful

Sales

Have always had a good experience at the BMW Centre.