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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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John Clark Aberdeen.

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John Hill

Head of Business
  • Years at the dealership 3
  • Years in the industry 33
  • Department Divisional Franchise Director

Jim McGouldrick

General Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Chris Davidson

New Car Sales Controller
  • Years at the dealership 1
  • Years in the industry 19
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service and pleasant people to deal with. Car came back nice and clean as well!

Service

Just happy

Service

BMW Aberdeen made the process simple & efficient & kept me updated.

Service

Customer service is first class.

Service

Service was adequate

Service

I did not receive any information on what you had undertaken, and the outcome. There is also a post service issue. Also you did not respond to requests for information.

Service

Waited while job was done - took a wee bit longer than I expected but the showroom is a very comfortable place to wait.

Service

Confusing booking system which (again) led to confusion about what car was being booked in for, different prices given from two different people, also forgot to provide oil top up. Overall, I'm not sure I have confidence in my local dealership

Service

Issues with alloys after waiting long time for them to be fixed and recieved no reply when I emailed regarding them.

Service

Car has now been in at John Clark for over two weeks now for warranty work. I had requested regular updates, but have not had one phone call back when I left my details. Still no idea when I'm getting my car back and what the status of the issue is.

Service

I was told the work would take one to one & a half hours, & i had arranged to wait for the car, I don't know what was happening, my car was booked in for 1000 am and I had arrived at 0945am but at 1058 i was sent a text to say my car was in the works

Service

service advisor was ok never went out of their way to do anything other than taking and giving me back the car key, service / waiting area was disappointing on previous visits there was daily news papers but nothing on this visit

Service

I was left waiting then told I would need to wait for the next appointment. However after some discussion we agree my work would go ahead albeit slightly delayed.

Service

Outstanding

Service

5 stars for the service and Raymond service Manager ,all the time

Service

Somewhere between 3 & 4 stars. Normally I am very happy with servicing but on this occasion the service on the car was not started until later and the car wash was not done. I declined the offer to wait longer for this. Not a problem but just 3.5 *

Service

As above. Faults are always rectified after a day or two and loan cars are supplied when required, albeit that it might take up to a month for one to become available. This time I was loaned an X3 that I was very pleased with and may have considere

Service

Understood my issue and tried to resolve.

Service

The service team were initially very heIpful, however they failed to follow up with me to advise on the repairs & availability of a courtesy car. After a week I had to call & escalate the issue. Poor recognition of my loyalty as a customer & issues.

Service

job done on time without any problems

Service

My car only went in for a brake fluid change and an MOT. I dropped the car off at 07:45 and received a text at 16:30 to say the car would not be ready with no explanation. I live 35 miles away and I was supposed to be in Inverness the next day.

Service

Car wasn't washed as promised

Service

Fast and efficient service on all levels.

Service

Staff were helpful but the disappointment is for the reason above.

Service

As above. Car was kept for a month due to recall and knock on problem, but not one staff member noticed service overdue light was on every time car was moved, this service was original reason for visit

Service

My request to cost up a damaged seat lock cover was overlooked on collection of the car. Following a discussion with the service person I clarified the request a couple of times and eventually received the required information to order the part.

Service

Done within estimated time and had a loan car

Service

Quick and effective

Service

Efficient, good communications, friendly.

Service

From the very first communication regarding the service until it was completed, the communication had been excellent. At John Clark the staff were so helpful and kept me informed st all times

Service

The service was excellent, however the non availability of a curtesy car made thing a bit awkward.

Service

Had to challenge service cost. Work conducted in timely fashion. Ongoing issue with alloy wheel corrosion/tarnishing.

Service

Promises

Service

The problem was diagnosed fairly rapidly and properly sorted out the reason I have not given full marks is the dealer staff were clearlyunder a lot of pressure from this EGR issue which meant on the 2nd visit I had a long wait not really their fault

Service

The team dealt quickly with my enquiry and were focused on meeting my needs

Service

M-labels on wheels were loose. Otherwise refurbish was excellent on both wheels John Clark have supplied new labels to replace originals which had lost adhesive

Service

The MOT was quickly carried out but the complementary wash took far to long when sitting waiting for the car. I had to wait over 45 mins for the car to be cleaned. The MOT only took 60 mins.

Service

No issues

Service

Friendly welcome car serviced and complementary washed nice touch!

Service

Transport provided into town and back. Coffee available if required Car was ready on time

Service

There were no issues at all with the car

Service

The service was easy to book, staff were polite and happy to answer any questions I had, I was also kept informed all the way through the service by text and phone call. Only down side is the high cost for the actual work done

Service

Resolution was great. Initial contact not so

Service

Poor communication throughout. Both mine and my wife's cars were taken away Sat afternoon. We were told we would get hire cars that afternoon but none materialised. Spent a few hours Sat evening trying to sort out. Eventually we got cars Sat morning.

Service

I was not told that my vehicle would take more than 24 hours to repair. My car was booked in on a Friday which meant I did not have my vehicle for the weekend. I had already had plans to be away that weekend and had to use an alternative vehicle.

Service

I would have been more dissatisfied, but the staff are friendly, and my expectations are quite low

Service

friendly helpful advisers. understood issues and concerns.

Service

The car went in for its first oil service. When I got home with the car I was dissapointed to note the bonnet was covered in hand and fingerprints, and the engine cover was dotted with oil drops which were pretty hard to remove. A bit unprofessional.

Service

Although my car was looked at (faulty bonnet closure) I feel that I have to slam it closed in order for it to shut properly. I'm not convinced I should have to close it that hard.

Service

Met 90 minute target and nice waiting facilities

Service

Simple efficient service.

Service

Brake fluid service done smartly and car washed quickly so I could make another appointment.

Service

Went like clockwork

Service

The vehicle was serviced and returned within the timeframe given. I was waiting for the car, so was delighted

Service

This was only my first service

Service

Flexible to my needs

Service

The service was done quickly and they gave a price before the service and stuck to it after it was done. No extra charges

Service

As above. Appreciate the door is one of these things that happen but when I picked up my car there was no acknowledgement that I'd had to reschedule my plans in order to take the car back in as a result of the issue with the door.

Service

They are very good.

Service

Car went in for front brake pad change but was told it needed new discs and pads all round. Car was serviced recently - why was I not made aware??

Service

I needed to put the car back as the rattles were still present. This was resolved after but could have been avoided if the work was done properly the first time. Sales are very good at John Clark, service has quite a few issues.

Service

Nothing untoward.

Service

Only an oil change but waiting time was what they said it would be.

Service

My visit this time did not have much waiting. However often the staff on the service desk manage to look like you are disturbing them

Service

All very straight forward ,service personal very pleasant and informative

Service

Communication with branch poor. Failure to return calls on 3 occasions. Failure to intimate car ready on time. Stated text message sent advsing car ready, no such message received. Email received but it said garage would be in touch, not car ready

Service

Front discs not replaced under warranty. Sat nav, etc not set up properly by supplying dealer resulting in 1st year with no reliable sat nav and RTTI. For 2nd year, BMW update would not offer me 02 2018 update. Aberdeen updated sat nav at their cost.

Service

Work carried out efficiently, fast and professionally

Service

see above, lift too and from city centre was good

Service

The oil service was carried out with no issues. My windscreen washers are not working after they were topped up during the service. And I asked if I could get help pairing my car to my phone through the BMW connected app. Got very little help.

Service

No issues, car was ready as arranged. Friendly helpful staff.

Service

The car was picked up and dropped off, and communication from John Clark was first class throughout.

Service

The service dept at Aberdeen is disappointing. Both times i have requested a loan car for collection in the morning before work i have had to wait for 30 minutes or longer to be given the loan car!

Service

First service, oil changed but AdBlue not topped up, resulted in warning indicator coming on 2 days after service.

Service

Everything was dealt with really efficiently

Service

Service was good and had no issues

Service

The personnel in the service department are friendly and professional and a pleasure to deal with.

Service

The staff were very helpful and friendly

Service

From booking the service to the return of my car, it was simple and painless. Great help from the service agent in organising a convenient day for the service.

Service

Staff were rude. Over charged £550 for service when on bmw website states around £400. No courtesy car either.

Service

The job was done well and in good time.

Service

Efficient service, kept fully informed through time car was in the garage.

Service

I do feel it's expensive I was over £200 for a first service but apart from that excellent !

Service

Upon collecting my vehicle and driving away, I noticed that your technicians had removed all the cables from my dashcam F&R, why did they do this? There is no need to remove them and they certainly should have been reconnected before handing car back

Service

Was able to take car overnight for trial

Service

Shouldn't have been necessary to book the car in twice

Service

£280 for an oil change is too much. I was offered a video of the health check that was performed only to then be told they didn't have it, then they said they'd print out the checklist only to be told they didn't have that either...

Service

BMW undoubtedly provide a high level of service and car issues were resolved satisfactorily but scheduling and customer information on progress to expected schedule leaves a lot to be desired.

Service

Some staff were rude but the General Manager and Lorraine were very professional. Got things sorted with Zero fuss

Service

Car was booked in for service and electrical EV update works which on the day was changed and I had to rebook a second visit.

Service

As per above I feel like this should have been a warranty issue, and this feels like complete profiteering.

Service

Kept up to date with how the service was progressing.

Service

The deal on the car went smoothly and everything was delivered as agreed. The additional support from the financial person in helping to get the gap insurance etc. back on the previous BMW was appreciated.

Service

everything required completed

Service

Everything done efficiently

Service

Courtesy car was good, staff mostly polite and helpful.

Service

As answer above

Service

They do not prioritise the work correctly. My last breakdown, which I have had three, was high battery discharge when stationary, which meant the battery was flat every morning. They could not take the car for 5 working days. The car is a liability.

Service

Lack of communication regarding status of my vehicle,in for repeat repair and car damaged both times. Not furfulling what promised and attitude of service team leaves a lot to be desired

Service

Was booked in at 10:15 for a waiting appointment. Car was not taken to workshop until 11:15. A replacement for the defective rear light cluster was not fitted, due to the supplied part being incorrect. This will result in a further visit.

Service

Why not?

Service

As above. Fantastic customer service and the fault appears to be rectified.

Service

They couldn't have been more helpful

Service

Excellent friendly

Service

The oil change was very expensive. In fact £100 more expensive than my last oil change with them for an Audi. They did not correct the headlight angle issue which is blinding other drivers, instead I was told to flash them back. Poor advice on seat

Service

As above. Took too long and car not ready on day of booked service. Car on pick up (2 days later) had a warning come up straight away on driving out and car had to be returned to the maintence bay! As above for description of issue.

Service

Helpful and friendly service. Efficient repair

Service

Dropped car off for service. Picked car up and paintwork was damaged. Accidents happen. I accept this, but at no point did anyone tell me. They almost hoped this would go unnoticed. BMW agreed to repair, but the length of time to resolve is poor

Service

All personnel were very courteous and professional making the experience very easy.

Service

Service was done according to requirements.

Service

Communication was superb! From the front desk staff to the service manager, everything was very well organised.

Service

The actual garage experience was good and the rattle from behind the dashboard was traced to a loose fixing clip on a tension strap however the two text messages which were both the same

Service

Easy to deal with

Service

Awful communication both over the phone and in the actual garage - our 3 month old car ended up being in garage for 5 days and we had to call garage each day to find out what was going on.

Service

Very good appointment system for services.

Service

All was spot on

Service

Only slight issues was took quite a while to get bill sorted as prices were wrong vs what was quoted. And car hadn't been cleaned which is disappointing as its about only time its clean inside. But thanks to them as took car up on wrong date.

Service

The offer of a lift to and from town was appreciated, even tough I didn't make use of it,

Service

The "max" airflow button no longer works and the air recycle button always defaults to off every time the car is turned off which it never did before; this is very irritating when driving fumes from vehicles enter the car.

Service

Job done, no hassle, could have called me sooner when the car was ready.

Service

Had the car in to get exhaust got it back and it was worse than before how ever called office and it coming back in next week to be checked again and hopefully fixed

Service

Still to evaluate effectiveness of rear door problem on my new 2018 540 tourer.

Service

Good service and communication

Service

As question 1

Service

All my issues were rectified in one visit.

Service

Returned my car with the side rear and rear windows iced up could not see out of them safely. Had to use a store card edge to scrape off the ice.

Service

again due to the above issue. also locking wheel nuts were damaged during service. independent garage suspect a pneumatic wrench was used to remove/replace. these should only ever be done by hand.

Service

fixed the problem

Service

They kept me informed

Service

I was not informed that I only had one air filter replaced because the other was not in stock at the time and I had to go back some days later to put the new one in.

Service

Excellent service and they dealt very professionally with the unexpected oil filter issue. Instantly provided a courtesy car. Friendly and profesional service throughout the process from Julia.

Service

Easy to book and good customer service

Service

There was some debate regarding the repair work for my car that was chargeable or not.

Service

My car still had protective tape on the inside of the doors which hadn't been removed

Sales

John Clark in Aberdeen- great customer service and they really know BMW

Sales

Lynn McBride did a great job finding us the right car, she was very helpful and patient. Excellent customer service from her

Sales

I dealt with Nick Garvie at John Clark Aberdeen, he was very knowledgeable and made the process very easy. The car was delivered exactly how I wanted.

Sales

the staff were all friendly

Sales

It was so easy, Doug found us the perfect car, Andy the right insurance package, no pressure sales or constant call backs felt like I was with good mates or family, it was a pleasure all round.

Sales

Always excellent service

Sales

Helpful and friendly staff. (Both Chris Davidson and Peter Hope were excellent).

Sales

Cannot fault John Clark Dealership in Aberdeen on any level. Very professional and helpful.

Sales

Very helpful

Sales

Nick Garvie and the rest of the team at John Clark were very attentive and easy to deal with.

Sales

In addition to the answers above, delivery was on the date promised and the car was well-prepared

Sales

There was a slight issue with the number plate but when we brought this to the attention of the centre it was dealt with quickly

Sales

Good service and very good briefing. Didn't presume we had all day so did not leave us sitting waiting like some others dealers. Always treated well and well briefed.

Sales

BMW Aberdeen West Tullos are an absolute pleasure to do business with. They are friendly, and their professionalism cannot be faulted. No pressure, no aloofness, and we are always made to feel completely at home. We thoroughly enjoy our visits.

Sales

Inadequate communication from some memebers of the team. Unable to pay with card for more than £500, made to complete a banks transfer, this is not a secure or acceptable means of transferring money and will make me question using this dealer again.

Sales

Shipped the car to the dealship quite quickly, and Doug was more than happy to show me all the features I might not have been aware of if I hadn't had a BMW before. Also offered to link up my Bluetooth before I left, which was a nice touch.

Sales

Happy with service

Sales

Have come to expect first class service and have not been let down.

Sales

Very friendly and professional service from sales executive, Lynn Mcbride. She worked really hard at finding the model I was after and put together a good deal

Sales

No issues or concerns from start to fiish.

Sales

We have marked this down slightly as we had mentioned when going through the purchase process our friends whom recently purchased a Mercedes were given 'freeby's' & were promised something however we only received a bottle of Prosecco. Little let-dow

Sales

Great experience with the main team I dealt with specially Chris Duncan. He kept me up to date all the way through and accommodated a couple of spec changes.

Sales

Got the car I was after and the bmw team went over and above to get the perfect car

Sales

Sales executive, Leonie was exceptional. Professional throughout. Understood my requirements and conducted a thorough handover. The real difference was allowing me to have a full test drive at my leisure.

Sales

Sales person was very professional, process was straightforward. I had actually booked a particular vehicle and completed the initial paperwork, then overnight I wondered about an alternative (higher spec) vehicle. I called and all sorted that day.

Sales

Good salesman

Sales

Really enjoyed the experience and the effort the dealer went too to secure the right car

Sales

Great service, patient and explained things well

Sales

Overall the experience was great..

Sales

Relatively straightforward process

Sales

Very well looked after by sales staff (Nick Garvie) prior to purchase, during the purchase process and on vehicle delivery.

Sales

Sales person great. This is the only reason its not 0.

Sales

All the staff were good and the salesman I dealt with was excellent.

Sales

Whole process was enjoyable from start to finish.

Sales

From the moment we walked in we were treated like friends.

Sales

The John Clark Motor Group team were excellent. We had numerous discussions by email leading up to my visit to the showroom and the experience in the showroom was very good.