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Al. Work done as requested to agreed price
Prompt attention by friendly, knowledgeable staff.
Did not know that there was a cost associated with the courtesy car.....never experienced this with John Clark before. Always been a courtesy not a hire.
as per above - oh overpriced quote for the repairs as well.
Everything was carried out as planned.
The initial customer contact was poor as non of the servicing staff seemed keen to engage with me (possibly due to workload) Receptionist was kind and welcoming. Once I was seen the service was quick and professional.
New reception team in Aberdeen not very welcoming or polite , rather abrupt. Asked for a car to replace mine whilst service was taking place , cost £15 which you should advise upfront not leave till after the event.
just dropped of x5 got loan can quick change over no hassle
Prompt very helpful service
Car not ready on time, service indicator not re-set after completion of service, drivers door had several "grease/oil" marks on exterior
Due to the few hiccups during me taking ownership of the car Tim Jones did everything in his power to get the sale over the line
All was satisfactory.
Service was carried out as per plan and I was phoned with a couple of advisories ,one was new wiper blades and a tyre nearing legal limit. I got the wiper blades done but not the tyre as I got a better deal elsewhere.
Asked on phone 10 days previous to car coming into garage regarding protect x etc and nothing was done, seemed like a rushed job
No problems encountered everything went to plan with timely updates supplied on progress & completion of works
Everything went smoothly with my cars MOT, although i was dissappointed that an advisory on the MOT (rear air spring) was not replaced under warranty. The same item was also an advisory on the previous years MOT.
no problems encountereed
Good service. Not offered any servicing packages
Excellent friendly, professional service
Was promised a courtesy car whilst my car was being seen to. Upon arrival I was told I would not be able to get one due to my driver history. I spent 3 hours with nothing to do. Checks should have been done prior so I could have made arrangements.
I have had a few BMW now and the service that you receive is very good
Again couldnt fault
The person dealing with me was very helpful and there was a great level of communication. Really like the text updates.
Three phone calls were not returned on the Friday to discuss if the required tyre repair (screw embedded in N/S/F) had been completed. Arrived on the Saturday to collect and waited 1.5 hours for vehicle to be ready. Text on Friday said it was.
Matters of concern dealt with efficiently.
Just wish owning a bmw was cheaper
5 days to change 2 tyres, mistake was made n putting the tyre on the wrong wheel, communication was pretty poor
No real issues - the service was carried out without issue. The courtesy car was supplied as per request. Only slight issue would be the waiting time to be seen by the service reps - both on drop off and pick up.
This is about the full commitment that the staff at John Clark BMW Aberdeen have towards knowing the products and the service requirements and understanding the needs of the customers. The person I wish to particularly mention is Doug Coull in sales.
I liked the idea of a guided tour video of the car service being carried out, which explained exactly what was being examined !
Seem less journey throughout.
Check with your service department for reason for this answer.
Car returned fully valeted and on time.
Service department did little to make my first visit a welcoming or valued experience. Service staff showed little interest or knowledge on current/future servicing requirements required for my particular model. Overall a very negative experience.
Surpassed my expectations
Is was in for a safety recall, They did what you had to do.
from start to finish the experience was one that i have come to expect from a great dealership
If you get a very good service from professional staff then you are happy to return for the same dealership knowing your goin to be treaty well and your car looked after.
2 wheels damaged during tyre replacement. Only identified when I pointed it out to service team before leaving. Once highlighted, service team arranged for repair and courtesy car for time of repair.
Very helpful and informative staff
The primary reason for visiting was achieved and the wheel repair is good however the length of time it took and half valet at the end took the edge off a usually good service
Would have been a 5 but for the cost.
needed my EGR cooler replaced. Was suprised they needed to get one flown over via germany and didn't have one available in the UK considering it was a common failure in my model.
Lynn was easy to deal with and the buying / trading in process was really well managed by Lynn and Leonie at the dealership. Service and courtesy was far better than I'd experienced with this dealership in the past.
Again excellent service.
Would have given full marks, however the service dept had offered to wash my motorcycle, however on collection this had not been done.
Just in for a recall. Completed by the time I requested my car to be delivered back.
Friendly and professional staff
Was given a customer service car to use while my car was serviced (a new car and not an old banger)A good service report and car cleaned
No problems at all
Have always been satisfied no complaints
you are not pre-judged. you are treated as an individual
Everything dealt with efficiently. Explained well and work completed as agreed.
After having to have the car serviced within 4 weeks of having it (when this should have been done prior to my ownership!), the salesman offered for my personalised reg to be put on. They printed the wrong registration so I had to go back again.
I felt like i was an inconvenience and was told becaus ei didnt have my driving lisence/NI number for the hire car that i was driving uninsured!!!!! I was never told to bring these items.
Very efficient and good communication
Premium service by front desk staff, very helpful and accommodating
My car needed a small job done but was still done quickly Not to have me sitting in the showroom any longer than necessary
My car was fixed in two days
Attention to the comfort of customers when visiting the premises.
Excellent service with all
High quality of service and communicationEverything happened as expected
service team gave serious consideration so this intermittent fault
Dropped the car off on my way to work and it was ready at the end of the day. No fuss or issues, perfect!
I initially requested a service online and was told the dealership would be in touch, few days passed and i had to initiate contact.
Totally satisfied with the quality of work done on the vehicle. Minor point noted however in that although I had received a text to tell me vehicle was ready for collection when I arrived onsite I had to wait approx 40 minutes.
Service representative (Claire) was most helpful, despite the bad news that my car required a part which was on back order from Germany, she did her upmost to ensure I was able to have a loan car until the part arrived
All matters were dealt with efficiently and were right first time.
Made to feel welcome - even though I had run out of warranty!
Lift to town. Cup of coffee back at the Service Centre whilst car is valeted, what is not to like?
Staff pleasant and efficient
My car was in for recall work. I was given the use of another vehicle but no communication from dealer for over 3 weeks.
Service carried out in time stated all done very satisfactory
John Clark offers very high standard of service. Staff very efficient and helpful.
Please see my previous answer.
The service was conducted without fuss and the car returned cleaned and vacuumed to a food standard.
All staff I interacted with were excellent
Everything went well.
We received excellent help from a committed member of staff but the poor performance of a BMW download still cost us money.
I put the car in for it's first MOT. I was disappointed to be told the car had failed the MOT due to the front lights being out of alignment. It was resolved free of charge as a warranty item so why was it necessary to issue a failure.
Service on the day was excellent, and kept up to date with how things were going. Only down side was haggling to get a replacement car, despite the fact my car was needing garaged at under 3 months old. In these circumstances it should be a given.
No issues whatsoever, very satisfied with service and warranty work carried out.
Efficient and on time with no delays
John Clark BMW Aberdeen have friendly staff who are always willing to help and are very courteous
pleasent staff. good communication.
They contacted me to let me know a brake service was due, arranged a convenient time to do it and provided transport to take me home after I'd dropped the car off at their premises. The car was ready before the scheduled time.
The service, MOT and costs were all as expected. The only aspect of the overall experience which lets the score down was the delay in my car being ready for collection.
At my latest visit, I am 100% satisfied with the work undertaken and the experience I received from Claire in the service team.
Service done Well.
I had specifically asked for my car to be ready for 4pm as I was working in the evening. I was called about 2 pm saying it was ready. When I went to pick it up (I had to wait over 1/2 hour for it to be brought around). Did not leave until nearly 5
See previous answer
The price came in as quoted and the car was ready before the required time. The car was cleaned inside and out which is one of the reasons I had the work done at John Clark.
only thing that was aksed what time would like car ready for (3pm) and wasn't called til after 5 saying it was ready. if was going to be later than discussed an update would have been appreciated
First class service from everyone at the dealership.
Prompt service & good communication from the service advisor letting me know when my vehicle was ready.
No issues and very helpful customer service
I received excellent customer service and assistance from booking my service over the phone, all the way through to picking my car up.
prompt and quick
Everything was fixed that was needed
Work is done on timeCourtesy lift given homeCar is returned cleanI have complete trust that the work is done properlyService manager Mr Henderson is superbAll staff are very polite,pleasant and helpful
My recent experience was not good. I was advised by telephone that my car was ready for pick up following routine service and recall work. I travelled in to Aberdeen from Stonehaven and was then advised that car was not ready.
Service and MOT completed before scheduled time but on collecting vehicle wash and hoover had not been done as promised. Was offered when I pointed out that it had not been done - I declined.
Looked after professionally from start to finish
a great job by all concerned
I asked for my vehicle to be ready for collection at 15.30, unfortunately I did not receive a call when the vehicle was ready. Fortunately I work within a 20 minute walk of your premises & when I arrived at 16.30 my vehicle was ready.
All problems quickly resolved
Service was good but marred slightly by a missing tyre valve dust cap which has taken a couple of weeks to get posted to me. the driver who picked up my car couldn't tell me when it would be returned. That would have been helpful.
My husband booked our jeep in to have new front brake pads and discs fitted and was given a quote for the job. However on the day, they only did a brake advisory check. We had to leave the jeep overnight for the work which was book to be completed.
Pleasant efficient organisation
Job well done. no delays
Had to phone 4 times left a message each time, on the 4th time I eventually got my car booked in for the fault. Only reason it is fairly is because the valet was good other wise it would be dissatisfied
Poor customer interaction. Staff appear to busy to interact, long waiting times. Twice now have given up waiting to be seen and have left.
Booking in process was below the standard that I would expect.
As above, the rust spot will not be repaired by BMW under warranty.
As above, excellent service
Friendly and efficient
Came in on the day and was taken right away
I thought I'd booked a fast lane service so wasn't expecting to spend 2.5 hours waiting in total (but then I had also arrived about 15mins before appointment was due). Luckily the centre had an M3 CS in the showroom that kept my attention!
Always helpful , only reason not completely is due to noise ( see below ). from instrument cluster / shroud.
No problems as expected.
Very friendly , helpful and keep you informed . Car was booked and returned as agreed.
Nothing was too much trouble and the car was ready for pick up when promised.
All issues dealt with. Treated as a valued customer.
Good customer experience.
Very efficient service. They werent able to sort the radio problem but that seems to be a BMW issue.
Having to pay insurance for courtesy car is not ideal
It was somewhat evident that the dealership on my visit under a moderate amount of pleasure caused by the BMW V.I.P. event at their location .In my opinion this event created to much staff distraction at the cost of customer service to regulars
Was most helpful that car was collected and delivered back to our home as we live 30+ miles away from garage. Feel more checked could be made when car is being serviced.
Because everything went according to plan
Very unorganised, no one knew alloys had arrived a couple hours ago - even though we had requested the car to be ready asap. no consideration for customers - even complaints a the showroom were ignored and no interest shown.
BMW John Clark Aberdeen = Always 5 stars.
My car was dropped off at 0730 and was meant to be ready at 1430. On arriving at the garage at 1530, I was advised the car was in the garage and would be another hour. I suspect the car had not been started.
The car was not ready at the requested time yet again.When the service was completed (late) there was a nail found in a tyre I'd had fitted a week ago. The garage attempted to repair the tyre but it was a poor repair and it still leaked. Continued
Easy booking, efficiency and pleasant service. Nice courtesy car provided, although at the service costs charged I would not expect anything less.
All staff are welcoming and happy to help. Nice to catch up with staff who Ive dealt with previously.
The staff could not be more helpful and the end result of my visit was absolutely first class,
I was always shown what issue and what is required. Not charged anything unnecessarily.
As above the dealer has had my car longer than I have. Previous complaints don't seem to have made any difference what so ever
Always a pleasure to visit the dealership. The customer is always well looked after.
Knowledgeable and friendly staff.However dealership does not have effiecient pick up & drop off like audi Aberdeen.
Waited a little longer than expected
Car not vacuumed and washed.
Straightforward Telephone Booking, reception greeting, pre-diagnostic discussion, post diagnostic discussion and recommendations, clear costing, entirely satisfactory work and final bill exactly as estimate.
painless prompt service and made to feel very welcomed with my small business that I bring to your team.
Fault was rectified, salesman Nick Garvie lent me his car whilst work was being carried out.
Service was completed on schedule, I was provided with a loan car and was kept informed of progress.
All good, only fault was time taken to complete the work. Was a very simple job...changing a wheel and tyre...should be really 20 minutes perhaps being generous. Mine took hour and half.
From the ease of booking an appointment for a service to suit my schedule through to dropping the car off and picking it up again I always leave feeling that I've been treated as a valued customer by all members of staff that I come in contact with.
I took the car in early, I was first through the door at 0730. I asked for it to be ready at 1600. When I arrived, I was told that it had only just been taken through and would not be ready for a while.
Very polite and fast.
Everything done on time and to my satisfaction. All staff friendly, helpful and professional.
You are always met with a smile from reception and service desk staff. The service reception was busy when I arrived and Raymond the service manager took time out from his office to help me book my car in for some warranty work.
Service was friendly, polite, and answered all my questions well.
Everything was done as expected on time, good reception and great service
Had to chase a little to find out if my cars was ready to pick up. Called a couple of times and received no call back, that day and time only one person was available so it was very busy.
Excellent service, booking made easy with car repaired and returned same day.
As I mentioned above, very well taken care of from start to finish
Everything completed as agreed and at the price agreed.
I had to wait quite a while to pick up my car, despite calling to tell me it was ready. Clearly it wasn't. I suspect they were whttps://www.bmwsurveys.co.uk/surveys/bmwuk/aftersales?pageIndex=1#ashing it.
While you wait service, very convenient.
Received text message at 16.25 that car was ready for pick up and rebooking. Car wasnt brought out of service area for some time. Missed dinner appointment at 5.45! Rebooked appointment - waited 30 mins before car was brought out of service area.
It ticked all the boxes regarding thr service carried out.
I was pleased with the service, my concerns of front ally deterioration, have been allayed until nearer the 3 year mark
My car was taken in at short notice due to my impending driving holiday which i really appreciated however the car was in the garage 3 days to establish the fault and effect repair.
Dropped the car off. Was offered lift and pick up which was a pleasent touch, i declined as i had lift. It was also a nice surprise to have car cleaned inside and out prior to pick up. Experience was easy and pleasent.
Very satisfied, appreciate that the service side of the business vs the 'breakdown' repairs are slightly different
As above...but also explained that my car was almost due a service but not quite & the MOT so didnt want the car going in twice...so they said they would do everything together to save me coming back...brilliant.
Complete lack of care or duty of careI appreciate the car is an older model and in the eyes of John Clark not worth salvaging. But to have the technical person come up with an explanation like that shows little understanding.
I caved in and instructed them to just go ahead and get a replacement summer tire. I was then told that would be another two days. After complaining about the inconvenience a tired was sourced and I received my car the following evening.
My BMW badge fell off after only two years, it was replaced instantly with a new one from stock even offering the car a wash no questions
No problems and nothing extra or unexpected.
problem wasn't solved .
Initial service inspection of advised problem (wheel bearing) was not acknowledged. I then had to accompany a mechanic to point out the problem. Once the problem was acknowledged it was fixed quickly under warranty.
Marked down a notch because the car wasn't taken in on time and I had stated that I had a forward journey with a time pressure on it. The car sat in car park for over an hour after my arrival on time.
They gave me a loan car to help me out This was much appreciated
Slight delay when collecting the car after service but this was due to some sickness coinciding with annual leave, which resulted in a wait of about 15 minutes.
Problem resolved with no hassle
Excellent support and feedback from staff in Service Department, would have been completely satisfied if work had been completed earlier but at least very well communicated. Excellent support team and quality of workmanship.
When I got home I had a couple of update calls with helpfull information. This brought your score back up a bit . I was not informed that I would have to redo my mobile connections which would have made things easier.
No one called me to say that their was a staffing problem or delay in completing the service on my car. I had to call twice to find out what the problem was and not a system failure but a failure to communicate internally and to the customer.
Cant fault it
All went smoothly
Brilliant sales executive that kept us informed through every step.
Got a very good price compared to other dealers..also car delivered on time..had over was excellent.
salesman went out of his way to make sure I was happy with my choice of vehicle. Test drives were not a problem to arrange
friendliness of all staff at the centre made us feel so welcome as if we had been customers for years, especially the sales person we dealt with had it not been for her we may not have dealt.
The car was well prepared and the salesman took time to make sure the controls were understood. However, there's not enough understanding on how the 'app' works or its benefits.
It was effortless.
The showroom is very nice, staff are friendly taking the car for a test drive was no problem. The offers that were on at the time were good.
I was very impressed with the delivery of the car just a shame I never had the ability the see the car in the showroom due to the weather being terrible it was a get into the car as fast as you can deal.
I felt very comfortable throughout and never felt any 'sales pressure' or pitches from Mike. Collection day was seamless, drove my old car in, handed it over and drove my new X1 away after an excellent familiarisation session in the warm and dry.
Chris Duncan in particular was excellent, even went over and above in terms of collection meeting me on his day off. It was a nice touch at the end of the process.
Again, pretty much all good. There was some confusion about the delivery date - initial timing a bit loose, but really expected by day 12, then told would be a week late, then actually turned up and was delivered on day 13.
because I had expected the car outside in the rain, it was a most personalised service, and I might add very professional
The sales advisor listened exactly to my requirements, spent a lot of time sourcing the correct car for me and delivered it as per my requests.
Doug Coull was most helpful from the minute we sat down with him and told him what we were looking for both in terms of specification of the car and price. Delivery was quicker than expected however appreciated.
the salesman at Aberdeen garage was excellent he couldn't have enough to help us his name was nick it was a first class service from ordering to delivery thanks Nick
Very good sales staff.
The salesman and his manager were excellent
As noted above.
Very helpful and friendly people.
Good customer service
Professional and sound advise were provided during the purchase stage from Adam Barry and Michael Murray including finance package and figures. Updates via Mike and Adam as well as from BMW until the delivery of vehicle is absolutely first class.
I think I was given all the information I wanted and after hand-over the follow up was most helpful.
our sales representative lynn was above all others, very friendly, helpful and she knew her stuff! i would 100% recommend and pass on her details to all my family and friends in the future and she will be the first person we call when we buy again.
Fast efficient process and BMW kept me advised of progress throughout
Nick was great, all went quickly and smoothly
Excellent service from all the staff. I was kept well informed of the progress of the car and got the delivery exactly when and how I wanted it.
New 5 series handed over in car park on Sep 1st. Unfortunately, car was dirty with layer of dust and soot spots. Mud on front nearside wheel and tyre. This was rectified on Sep 27th, when car handed back for valet and application of Protect X.
As previously mentioned completely satisfied with my purchase
Used John Clark before and always impressed.
Myself and my eldest son enjoyed the experience and time taken to explain the features of the car in detail. It was spotless and ready to go when promised.
Car delivered on time and all contacts were done in a professional and pleasant manner.
EASY,KNOWLEDGEABLE PEOPLE TO DEAL WITH
Excellent service and a quality product
Staff were friendly, centre was comfortable and amenities were great.
Salesman Nick Garvie was very knowledgeable and very helpful. Also spoke to the sales manager and their financial consultant both were very professional.
good attentive staff
Very helpful and knowledgeable, understood our requirement and gave us good advice.
Staff are friendly and very helpful.
Lynn & Allan were easy to deal with and nothing was an issue, answered all my questions ??
bit of a delay with delivery
Very nice and comfortable showroom. Staff were all helpful and very friendly. There was also a great selection of tea/coffee and biscuits.