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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
357 ratings and 192 comments received in the last 90 days.
27 August 2025
Excellent. No job was too difficult for the team, and the whole process was made very easy by the Sales Executive Kyrstie, who dealt with me from start to finish. Don't think any other local franchise would've got me a better deal. Thank You!
25 August 2025
Great product and service
23 August 2025
See above
23 August 2025
First class service
19 August 2025
Everything was so easy . Everyone was friendly and helpful
19 August 2025
See above.
17 August 2025
Daniel was very professional worked with me on my trade in along with the financial set up of the new purchase all went very smoothly.
17 August 2025
There was a slight hiccup but it was all sorted painlessly
17 August 2025
Krysten, the sales lady was very patient. I did ask a lot of questions and she didnt make me feel as if i was silly. She went through everything with me when i picked it up so i wasn't nervous driving it away.
14 August 2025
Jacky was excellent in dealing with my purchase
05 August 2025
4.5 stars! Purchase was very slick but a slight delay on delivery/pick up time due to manufacturer's alteration.
04 August 2025
Extremely happy all round.
03 August 2025
Was exceptional, they really sell the product with an in depth description of the quality and craftsmanship.
28 July 2025
We were satisfied with the deal and after the car was purchased Kyrstie kept us up to date by e-mail or telephone on how the build was proceeding. No problems with the hand over, we were shown everything we needed to know about the car.
24 July 2025
Everything went smoothly and delivery ahead of expected time.
23 July 2025
Very knowledgeable salesman with a very personalised service.
21 July 2025
As above
18 July 2025
The new vehicle had a fault which had not been picked up. It should have been. Once found however, all possible steps were taken to find an acceptable resolution.
08 July 2025
Jacky chan was one of the best sales persons we have dealt with
04 July 2025
Daniel who we were dealing with made everything run smoothly with no problems
04 July 2025
No problems purchasing new car, kept informed throughout the process.
03 July 2025
Received good support from sales representative and team
03 July 2025
First class customer service from Daniel Bianco.
02 July 2025
All went smoothly, timetable for us was tight but all went to plan.
02 July 2025
Very informative and responsive. Always happy to help.
02 July 2025
Great service and the car arrived earlier than anticipated
01 July 2025
The entire process-from initial inquiry to final delivery-was smooth and professional. Jacky was knowledgeable, courteous, and made sure I felt confident and informed at every stage.
24 June 2025
Everything went well
22 June 2025
We were highly impressed with your New Car Salesman, Daniel Bianco. Daniel went our of his way to source the car and spec we were looking for. His knowledge of BMW cars is amazing and his communication is excellent which is very important to us.
18 June 2025
Daniel was really friendly and helpful and made the experience a good one.
10 June 2025
All interactions very easy and any clarifications required were fully explained by our sales person Daniel
09 June 2025
Jacky took his time with the purchase, and also with the handover and workings of the car, jacky had the same time fir us after the sale not just until he got the sale, other experiences have not been always the same
05 June 2025
Nick went over and beyond my expectations with the car purchase from start to end delivery. Very professional service with attention to detail and explained everything in a clear and transparent way. My best every car purchase experience @ John Clark
04 June 2025
The member of staff who we were dealing with was extremely helpful
03 June 2025
It was good experience. The salesman was really helpful, he listened to what I wanted, and took the time to explain all the options to me, and I left the showroom confident that I had made the right choice.
03 June 2025
Delivery was likely to be later than originally planned. A temporary solution was prepared until new delivery was put in place. Very helpful.
27 August 2025
No issues
27 August 2025
Kept informed on progress of what car was in for
27 August 2025
Imogen and Stewart took care of my car and made sure every issue was resolved. I was kept updated throughout the day.
27 August 2025
They did exactly what I asked for on time.
27 August 2025
Nice to deal with
27 August 2025
Prompt, friendly service
25 August 2025
I was asked if I wanted my car washed as part of the service, stated yes and then the car was not washed. This is the second time this has happened now.
23 August 2025
No issues, great service
22 August 2025
Everything completed efficiently, including extra work for mot.
22 August 2025
Excellent customer service
22 August 2025
Josh is a real credit to the Aberdeen BMW team. He's always professional, helpful, and keeps me well informed. The service experience is consistently smooth and hassle-free, and it's one of the main reasons I'd happily return - even for my next car.
21 August 2025
Very helpful when I phoned to book the car in to fix the problem. When in they kept me informed of progress.
21 August 2025
Professional, they new the reasons for the visit and were very friendly and helpful
21 August 2025
Car wasn't hovered and washed when collected.
21 August 2025
Each and every visit over.the time frame I was greeted as a friend and the service's were carried out promptly. Never once had i any reason to raise any query or complaint.
20 August 2025
Superb
19 August 2025
The break fluid service was carried out on time and at a very good price. An inspection was also carried out and a damaged tyre was found excellent work.
19 August 2025
Good service, ran to time and hospitality was ideal. Jordan handled my service well, just a shame they weren't able to wash my car as initially promised - I understand this was due to ongoing construction works.
19 August 2025
The staff member dealing with me went above and beyond to assist me, and was genuinely friendly and supportive throughout my visit.
18 August 2025
No problems
18 August 2025
Very efficient service and give you a good report on what the work they carry out on your vehicle.
17 August 2025
Check above
17 August 2025
Great service as always.
17 August 2025
See above
16 August 2025
John Clark make us feel part of the family and are genuinely interested in our welfare
16 August 2025
I would've given 5 but felt pressured to change rear tyres even though they still have 3.5mm tread.
16 August 2025
All actions executed to the letter, nothing more, nothing less, nothing ambiguous
16 August 2025
Slow puncture reported on Sunday car picked up and fixed before lunchtime Monday.
16 August 2025
They did exactly what was required
13 August 2025
Excellent service and staff member kept me informed of situation
13 August 2025
What I expected it's done to my vehicle
13 August 2025
As above, shame you couldn't clean the car though.
12 August 2025
Very good service. Fast and fully explained
12 August 2025
No issues.
09 August 2025
Really helpful service clerk, and a very quick job got me on my way in no time
08 August 2025
An intermittent fault with auto opening of boot not resolved entirely to my satisfaction. Was told no fault showing on computer so cannot replace any part of the mechanism. Just to take it back when it reoccurs.
08 August 2025
Completely satisfied
07 August 2025
Clarity on progress and completed on time with no issues.
07 August 2025
Offered and accepted car valet with service, did not receive valet as agreed
07 August 2025
Smooth Service carried out without fuss.
07 August 2025
Amazing
06 August 2025
Initial communication was poor but improved after I had to chase up progress
06 August 2025
Still have an issue with the rattle / vibration in my new car .
05 August 2025
Brilliant customer service and they really made me feel like my custom mattered. Raymond was excellent in helping me close out a matter with BMW UK and I am very happy with the outcome.
05 August 2025
First time at John Clark's in Aberdeen very helpful
04 August 2025
Tyre was changed quickly and is working great.
01 August 2025
Service department do a fantastic job car cleaned and works carried out on time .
01 August 2025
Transparency, communication and speed all top notch
31 July 2025
Work done in a timely manner
30 July 2025
Received a very informative video from the service technician.
30 July 2025
Very. A delay due to myself didn't impact the return delivery of the car.
30 July 2025
No fuss everything was simple. Liked the video of service at completion
30 July 2025
They came and collected my car and dropped it off for the service without any problems which was a great help for me with having work.
30 July 2025
Easy process, nice staff and nothing I can complain about
30 July 2025
Service is always 1st class
30 July 2025
No problems. Good experience
29 July 2025
See above n
29 July 2025
Good and pleasant updates and follow up ??
29 July 2025
Helpful and attentive
28 July 2025
Great service, I was kept updated during the day with progress reports
28 July 2025
All service work done to a very high standard.
26 July 2025
Professional and treated well.
25 July 2025
Great checkin exercise. Timely car return. Great pick up experience.
25 July 2025
No concerns. Option to experience new idrive and higher powered PHEV helpful. Thanks.
24 July 2025
Happy with the service and customer care - the technicial was especially informative and helpful in his report
24 July 2025
As above
24 July 2025
Too expensive
24 July 2025
Service department explained what was needed, the costs & whe I could book in. On completion I was phoned to let me know the car was ready with a video health check sent as well.
23 July 2025
Job done quickly and professionally got complimentary car wash and interior cleaning also a bag with car care kit and BMW umbrella as a gift. Thanks
23 July 2025
good service and collected my car at the stated time
22 July 2025
First class, what a franchise dealer experience should be like. Well done.
21 July 2025
Everything went so smoothly, from dropping off car and picking back up, very helpful and polite staff
19 July 2025
They alwas go the extra mile
18 July 2025
Did what they said they would do
18 July 2025
As above I did not have to ask about mechanics this was done as a service
18 July 2025
I booked my car in for a waiting appointment 8am - 9.30am but didn't get my car back until 10.30am
18 July 2025
Some aspects of he experience were ok but in general my engagements with John Clark have been poor. Ongoing confusion about how to make contact and I always have to chase for updates and everything is always much later than expected.
17 July 2025
The time waiting for tyres and the price
17 July 2025
The process was smooth and the staff were accommodating.
16 July 2025
I was meet at the service desk by Imogen forbes. Very friendly and welcoming. Car was booked in as a wait appointment was told it could be a long wait Imogen spoke with the engineers, to see if they could do it sooner. Overall wait 2hrs, delighted
16 July 2025
Extremely satisfied throughout
15 July 2025
For all 5 stars the cost needs to drop a little
15 July 2025
Quality product and service, Ashley at service desk most helpful and couteous.
14 July 2025
Completely stress-free experience, with courteous staff
14 July 2025
As above
13 July 2025
Discussed my requirements when checking my car in. Great personal service from staff.
13 July 2025
Good service
13 July 2025
High standard from start to finish
12 July 2025
As above.
12 July 2025
Video of check did not work and cleaning of interior could have been better for a brand as bmw
10 July 2025
They are always great! I trust them to do a proper job of checking and servicing my car. They are always very professional and communicate effectively.
10 July 2025
Was kept in touch at all times & the job was promptly dealt with which helped lessen the inconvenience??
10 July 2025
Front of house service lacking. Workshop appears fine.
10 July 2025
Existing customer of many years and happy to see the focus remains on customer service
10 July 2025
Had no issues with the level of service being provided so 10/10
10 July 2025
No complaints whatsoever
10 July 2025
Everything went well, however I tried to contact service dept to check if my car was ready and it took 3 attempts to get through. The first 2 attempts went through to service dept but was not answered after 5 min or more waiting each time.
10 July 2025
The service item was completed as requested and advisory tyre change done in same booking to avoid re-booking in a couple of weeks.
10 July 2025
Car taken in & sorted while I waited.
09 July 2025
Not kept informed
09 July 2025
Extremely Satisfied Very Helpful staff member (Jordan) if I remember his name correctly.
08 July 2025
Completely satisfied as everything was carried out smoothly
08 July 2025
It was quick and easy
07 July 2025
The staff helped resolve an earlier issue very supportively
07 July 2025
Outstanding customer service
07 July 2025
Happy with service
07 July 2025
Im very happy with the whole experience and the explanations from the team of what was up with my X5
07 July 2025
The staff were friendly and helpful, everything about the work done was explained clearly to me. I was informed when my car was ready to pick up and my car was returned to me clean.
06 July 2025
No complaints
05 July 2025
Always great friendly service
05 July 2025
As above nice and frendly staff was kept up to date with things via phone calls
05 July 2025
Fast and comfortable while you wait service
04 July 2025
Ashley booked the car in and took me out to the loan vehicle and explained the controls, i received the vehicle video and the email to accept or decline the work required, Andy also called to dicsuss and provide a time line.
04 July 2025
Told car ready at 4-30. Completed paperwork at 5-10 but car not delivered until 5-30.
01 July 2025
They phoned after doing a full health check on my car to say that the only advisory is one front tyre was a bit low. Then sent a video to me, showing me underneath the car etc and the checks they do. Brilliant
01 July 2025
Make you feel very welcome
01 July 2025
The option of upto 2 hours wait for minor service is great option.
01 July 2025
Quick and efficient.
30 June 2025
I had no issue with the garage but I did have issue with the warranty company Why is it acceptable to take my money for warranty but when there was an issue with my car which was there when I bought it did they take a week to authorise the work?
30 June 2025
Good friendly efficient and timely customer service ( prefer it to MB next door )
30 June 2025
I feel they did everything they could and Jackie chan. Stayed back till after 1800 hrs sat night to give us a car
26 June 2025
Very happy with the process
26 June 2025
Excellent service.
25 June 2025
Completely satisfied, always on time and never break any due date and time, received my cars really clean ????
24 June 2025
All went well and all concerned made me welcome
24 June 2025
They changed the rear brake discs and pads as planned then advised that the brake fluid service was overdue and they could carry this out at the older vehicle better rates while I waited if that suited me, which it did. I
22 June 2025
Dealership is easy to deal with and technically competent
21 June 2025
Simple recall , lasted into two days , waiting about , told on arrival not ready can't get ur car back , don't want rebuild it and come back in again etc. Service reception useless ,three people involved not giving straight answers ,
20 June 2025
Very helpful, friendly, and understanding team.
20 June 2025
Car booked in at 10:00 for full service. Advised that the car would by ready at 15:00. After taking the shuttle bus into town, returned at 14:00. Received a phone call from technician with a report and advice at 15:00. Picked up car at 15:05.
19 June 2025
The car went in due to a warning light on the dash board, BMW adhered to the issue and sorted it
19 June 2025
They could have sent the video health check to me earlier and I might have requested to get some of the work done. No phone call to tell me the car was ready, no communication at all. All in all had better experience from another franchise from JC
18 June 2025
Best company by far great service
17 June 2025
All went as planned.
16 June 2025
Very
16 June 2025
Good service
16 June 2025
Service was good The only thing is car was in from 9-6 and thats not much good for me when i stay in ellon. Might have to rethink.
15 June 2025
See above
13 June 2025
Information supplied after the health check was useful.
12 June 2025
Only thing is the repair cost is slightly higher than outside
12 June 2025
The service is excellent as is the customer care, the one small niggle is when you check in is the add on extra options, brake fluid check etc or suchlike
11 June 2025
Everything was clear up front and done to expectations
11 June 2025
No problems,and pleasant,polite staff
10 June 2025
Work done has been of the highest standard
10 June 2025
The service team was excellent-I didn't have to wait long to be helped. Also, the staff member parked the car right by the front door, which made it much easier and quicker for me to get my daughter into the car.
10 June 2025
NO GROUNDS FOR DISPLEASURE.
09 June 2025
Staff friendly but drop off took too long whilst trying to get to work
08 June 2025
My only comment was dealt with efficiently and in a timely manner
05 June 2025
Great dealership
05 June 2025
Flawless
05 June 2025
There were issues initially regarding getting the MOT done, however this was rectified to a high standard and I am more than happy.
05 June 2025
Quickly and professionally done
04 June 2025
As above
03 June 2025
Extremely satisfied.
02 June 2025
Very good service
27 August 2025
Throughput the years, I have purchased several vehicles from John Clark BMW, and as is customarly, my experience with Jacky Chan was exceptional as usual.