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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
514 ratings and 273 comments received in the last 90 days.
15 April 2025
Great staff and cars
13 April 2025
Extremely helpful and very easy to deal with.
11 April 2025
The service from Mike Murray is faultless. Go back and ask for him everytime. When the process works why fix it!
10 April 2025
All the vehicle features were fully explained by Nick.
08 April 2025
Very slick
08 April 2025
They were able to see to our needs even although we were out of the country on hoikday
06 April 2025
Friendly salesperson
06 April 2025
Everything wa every well organised. The drive away insurance was useful. The car was ready and everything was explained well and all questions answered.
03 April 2025
Perfect great service throughout by Neil Sutherland and Jacky Chan
03 April 2025
everything ran smooth and kept upto date during process
03 April 2025
There were a number of delivery issues - but I was kept in formed and updated.
02 April 2025
Very pleased with the way we were dealed with
01 April 2025
Very professional order and delivery
01 April 2025
Kept up to date by the sales executive (Daniel) at all times with my order and since picking up my car Daniel has called to find out how I'm getting on which is good to know BMW at John Clark care.
01 April 2025
Everything was straight forward car was ready within 6 days to collect
30 March 2025
Very professional
29 March 2025
Nick Garvie as per previous comment
29 March 2025
Extremely satisfied! Our salesman Nick Garvie was so helpful and kept us well informed of the process.
27 March 2025
Excellent and responsive service from the Centre
27 March 2025
Sales executive Jacky Chan sourced the vehicle outwith the dealership and made sure that I was informed of everything as it progressed along.
25 March 2025
salesman was very good
24 March 2025
No problems
24 March 2025
Completely satisfied. We have used them for many years and the same sales representative every time.
23 March 2025
Nick was very thorough going over my new car with me and answered any questions I had and was very friendly.
22 March 2025
Sales representative was very knowledgable and accommodating.
22 March 2025
From first going in to view the new 1 series to ordering what I wanted, Nick Garvie was execllant. Took time to go through all the options and ensured I was happy.
21 March 2025
It was a really simple process and everything was on time and as explained by the staff. Delivery was earlier than initially expected which was a bonus.
21 March 2025
Perfect, very happy, couldn't ask for more.
20 March 2025
Top mark
20 March 2025
I was always kept informed either through phone calls and emails, everything has been very straight forward.
18 March 2025
Smooth process from ordering to handover
18 March 2025
Smooth experience from start to finish, all staff professional and polite Handover was well carried out and thorough
17 March 2025
Issues with my deal difference finance figures deposit was wrong and promised delivery date changed
16 March 2025
Staff friendly and helpful making the whole experience very satisfying
14 March 2025
Nothing is too much of a problem and no question is too stupid (I have an unfortunate tendency to test that resolve when it come to getting the specification right for me).
13 March 2025
Excellent and honest
12 March 2025
I was able to order the car I wanted with the options I required and was able to add to the order in the days after I placed the order. The purchase was straightforward and everything was explained to me. The delivery of the car went very smoothly.
12 March 2025
Everything handled efficiently and friendly
11 March 2025
Was able to get the car i wanted, when i wanted it. I was kept informed of the progress of the delivery of the car at all stages along the way.
10 March 2025
Daniel Bianco was a friendly & helpful Salesman. Happy to answer any questions. Explained how everything worked when we collected the car.
09 March 2025
Kept well informed
08 March 2025
We felt looked after on each visit
06 March 2025
Very helpful and knowledgeable staff
06 March 2025
Salesman was enthusiastic and knowledgeable, the sale went smoothly, and the handover was conducted in a calm and professional way.
06 March 2025
Very slick and efficient process during sales and delivery elements of the vehicle.
06 March 2025
The Experience couldn't have been better.
05 March 2025
Excellent service
05 March 2025
An informative and efficient handover
05 March 2025
Well looked after and car was provided as agreed.
05 March 2025
Friendly but never pushy service.
04 March 2025
Very professional, all went smoothly.
04 March 2025
Daniel was extremely good to deal with.kept me up to date with progress and has a happy/positive attitude.
03 March 2025
Very knowledgeable and helpful staff. Couldn't find any faults in the experience.
01 March 2025
I was extremely pleased as we went in to buy a used car from matthew jarvis at aberdeen which went smoothly until i changed my mind to buying a brand new car out the showroom so we threw matthew into a new deal, different experience for him.
27 February 2025
Jacky Chan looked after me well during the transaction
26 February 2025
The sales purchase process and car showroom presentation was excellent. The new car collection in a separate bay and information about the car was first class.
22 February 2025
We thought we would get a better price for our trade in.
18 February 2025
The level of personal communication throughout was excellent
04 February 2025
Good service from Daniel Bianco.
02 February 2025
100% The salesman Nick was great making the process effortless, he kept me updated on the delivery of the vehicle, and on arrival of the car at John Clark arranged a time to suit us for collection.
02 February 2025
Made you feel at home
02 February 2025
Smooth process
21 April 2025
Good, efficient service from staff
20 April 2025
Excellent service but inconvenient location
20 April 2025
got the job done no hassle
19 April 2025
I received car back washed and hoovered. Like getting a new car
18 April 2025
Better pleased if my call to Nick had been followed up as he promised last Monday!
17 April 2025
Car dropped off 4pm Thurs, could have prioritised MOT given there was a pre- stated front brake problem. MOT failure was intimated by text ca 4pm Friday with insufficient time to replace disks and brake pads. Skeleton crew Sat so Mon before repaired.
17 April 2025
Service staff very helpful and knowledgeable. Safety recall work completed within day. Courtesy car very convenient for my daily activities.
16 April 2025
For the reasons given for question 1
16 April 2025
Given a very expensive price for tyres needing done and the minute I found a cheaper quote. There was no question it was price matched and you were by far the highest price. I was getting quotes from 195 to 220 and you offered 250.
16 April 2025
Because it a really good company to deal with and a real pleasure every one is so pleasant THANK YOU
15 April 2025
The staff explained exactly what was being completed and informed me of extra work required
15 April 2025
Great friendly and helpful service as always.
15 April 2025
Excellent.
15 April 2025
Poor service at the service desk, the attitude of their staff towards their customers was not nice.
14 April 2025
Everything was dealt with in a professional manner
14 April 2025
It's a 9 out of 10 from me, would've been 10 but for the broken coffee machine. Maybe BMW should start making coffee machines!
14 April 2025
Good explanation of the work done.
13 April 2025
service team was very welcoming and professional. The technician working on my car was also very thorough with the vehicle health check
13 April 2025
From beginning to end of process service was quick friendly and efficient. I was kept informed and appreciated the health check video
13 April 2025
After sales service not so good
12 April 2025
Kept up to date, work carried out as promised.
10 April 2025
Fully satisfied
10 April 2025
No problems from start to finish
10 April 2025
I booked a
09 April 2025
Work was carried out to a good standard and was notified as soon as car was ready to pickup.
09 April 2025
I was very satisfied with the service I received. The workshop manager, Stewart Kerr was able to book my vehicle in at short notice. Luckily the very knowledgeable and somewhat handsome technician, John Kidd knew exactly what was wrong with my PMA!
08 April 2025
Professional as always, eager to help.
08 April 2025
General service was good, as usual, however communication - on this occasion - was appalling. Unable to get through on the phone, promised call backs on this occasion did not materialise. Added to stress in the circumstances.
08 April 2025
Website says open from 8am. I repeatedly tried calling between 8am and 9 am and couldn't get an answer. I wanted to confirm that my request for a courtesy car was confirmed. I couldn't get an answer and only found out on arrival no car available.
08 April 2025
Fault is not fixed on my car.
08 April 2025
The link in the follow up email to look at the health check was broken
08 April 2025
Same as above, friendly staff and a quick and professional service.
07 April 2025
MOT and repairs carried out at short notice due to chasis fault listed on car
06 April 2025
Damaged vehicle
06 April 2025
Had two problems. Blocked washers was fixed well. Buzz/ rattle from drivers door window not fixed as mechanic couldn't hear it. It can take me five hours travelling to/from Banchory to deposit then collect my car. High time cost for me
06 April 2025
John clark excellent
06 April 2025
Excellent.
05 April 2025
Great staff
05 April 2025
Very good service provided, service while I wait and it didn't take long.
04 April 2025
Although there was a delay in getting the car back, the team kept me informed throughout and the reasons for.
04 April 2025
As above, left me extremely disappointed and felt I was being pressured into spending money on things that didn't need fixed
02 April 2025
Professional as always
01 April 2025
See above
01 April 2025
It was okay - when I arrived there was no hello - asked if I had checked in online which I didn't know I had to then I got told to head down to the desks where I awkwardly stood around waiting for someone to greet me.
01 April 2025
Found communications to be lacking for something that was a worrying situation with regards to my car. It wasn't known that I had an extended warranty and had to chase hard for a courtesy car-updates weren't great until the warranty claim was approvd
01 April 2025
What they said everything was done to a high standard
01 April 2025
Excellent service
31 March 2025
Just a good job
31 March 2025
This event went smoothly but this was the exception.
29 March 2025
Good prompt service.
28 March 2025
Car was ready when they said it would be
28 March 2025
The car came back like brand new and was delivered back to my house which was very helpful
27 March 2025
Dropped car at 1000am but after trying to speak to service dept from 1500 without a response ended up calling receptionist to be told car wouldn't be ready till nearer 1800. Car hadn't been touched until 1530hrs. Ended up collecting the following day
26 March 2025
Great service as usual.
26 March 2025
Always made feel welcome!
26 March 2025
everything on time and courtesy car
26 March 2025
Good staff
25 March 2025
Easy drop off / collection
25 March 2025
After the car was picked up I now have a problem with the parking sensors which was not there before I put the car in. The parking assist doesn't work as the sensors are dirty. I can only assume something was done to the car. A poor outcome.
24 March 2025
Because I'm completely satisfied!
24 March 2025
I still haven't received the complete invoice, and I would appreciate it if someone could explain the details of the invoice so I can fully understand all the work that was done. Additionally, I would like to know more about what "BMW approved" mean
23 March 2025
Satisfied with work
22 March 2025
Although the work was carried out the previous day includind valleting there should have been a afinal check before leaving the centere.
21 March 2025
Again absolute zero complaints. Service provided as expected.
21 March 2025
Customer service and interaction was good, although I was told I was going to be given a £100 voucher as part of the recall but haven't received this yet.
20 March 2025
No issues. Did what they said.
20 March 2025
Staff is friendly and helpful.
20 March 2025
Nothing is too much bother. Service advisors are knowledgeable, friendly and are always helpful. Special mention to James, Thomas, Josh and Raymond who are fantastic every time
20 March 2025
Job took longer than we thought so there was a lot of hanging around
19 March 2025
Service staff helpful and polite. Keep you up to date with progress . Only area for improvement in my experience is that the visual health check is not easy to hear due to background noise and often seems mumbled and rushed .
18 March 2025
Good service, car promptly fixed and small issue checked. Vehicle recall dealt with at the same time
18 March 2025
Nothing was any bother
18 March 2025
Everything was good.
18 March 2025
Good customer service and seamless check in process before appointment date.
18 March 2025
The service dept bent over backwards to get me back on the road so I could return home during the repair of my own vehicle. The repair and subsequent MOT were carried out without delay.
18 March 2025
First NOX sensor replacement under warranty did not work. A one day job turned into 2 days so courtesy car provided.
17 March 2025
Did what they say they would with no fuss
17 March 2025
Done while I wait and cleaned the car
17 March 2025
Wouldn't have needed the last visit if they had done as asked when in for a service
17 March 2025
Constant communication between the service team.
17 March 2025
Done on time and under budget estimate
17 March 2025
Friendly and professional service
17 March 2025
I would have given more, but a recurring problem with engine amber light coming on has no been properly fixed.service on Wednesday, an driving to Glasgow on Friday amber light came back on..Reg.
17 March 2025
Work was done while I waited but took longer than quoted
16 March 2025
Vehicle was taken in for service as soon as I dropped it off.
16 March 2025
Good customer service
16 March 2025
Fast efficient service
15 March 2025
Problem fixed quickly
14 March 2025
It was a quick a efficient service.
14 March 2025
Poor feedback on the start of the service i.e your cars service is in progress!!!!!!!! Also no communication about the service being completed. I just took a chance and headed into the dealership after my work hopping the service was completed.
14 March 2025
Service experience on this occasion was great, no issues.
13 March 2025
Would have been 5 but on arrival courtesy car not available, was told I'd have to wait an hour but had booked it weeks in advance , we managed to sort it out and a car was made available
13 March 2025
Everything was fine. Polite and friendly staff. Nice environment. Quick and efficient.
12 March 2025
Delay in getting vehicle in at start. Simple fault took longer than expected to get repaired. No service personnel around when came to collect.
11 March 2025
Could not ask for better customer service
11 March 2025
5 stars. From the service reception through to the actual service and the recall check required plus the feedback we were very satisfied
11 March 2025
Tasks were completed
11 March 2025
All round first class ??
10 March 2025
I arranged to wait while the work was carried out, it was carried out quickly and efficiently.
09 March 2025
Good service and staff are friendly
09 March 2025
My car was picked up very early in the morning and returned in early afternoon with job of changing the air bag system completed. Unfortunately the dressing of the alloy wheel could not be done at when car was at J C. This would mean a 65 mile trip
07 March 2025
See above. Received 20% discount on service, but this didn't cover lost time and frustration)
07 March 2025
Car was picked up and brought back after the work was done. Thanks
07 March 2025
2 main issues: 1. I asked for advice on whole on carpet to be told this wasn't warranty. This wasn't my question 2. I was told car finished and given keys. Then had to walk around car park bleeping car to find it.
06 March 2025
Done well
06 March 2025
EML light reported 3 weeks ago but told ok, service of car highlighted no issues with warning light but EML still on after service despite health check showing green /good. Now 3rd visit leads to a 4th visit to get sensor replaced! Madness!!
06 March 2025
You have to book 6 weeks in advance for a courtesy car. My cars service was booked well in advance so to not have the parts to carry out the work was very poor. Was sent away with a yellow engine warning light on the dash board not good practice.
06 March 2025
Extremely difficult to contact anyone, then that became impossible to contact anyone. Whatever happened to the concept of Customer Service and 'Owning a Problem;?
05 March 2025
Good communication with the customer. Efficient, courteous service.
05 March 2025
Again, cannot fault. Competitive pricing, total transparency of work being carried out and piece of mind that my car is in the best possible hands.
04 March 2025
Solved the battery problem. Has a loan car for three days over yhe weekend. Topped up screenwash in my car and updated the software. No charge. I'm happy.
04 March 2025
Great service and knowledgeable staff
04 March 2025
Yes very satisfied i dropped off car ,got a loan car which is very important to me car was serviced, mot,and repaired all good
04 March 2025
I would happily continue to service my car here.
03 March 2025
A bit of confusion/ communication on additional check, work to be done.
03 March 2025
Waiting appointment worked well.
03 March 2025
Completely satisfied
02 March 2025
All good
02 March 2025
No issue with work performed, however disappointing to have car returned covered in bird droppings. Appreciate I had requested it not be washed but it could have been rinsed. I also had a large grease stain on my passenger seat, which I had to clean.
02 March 2025
Continually superb. Personal service. Unhurried.
01 March 2025
There was a delay in receiving the car after I paid the bill. 10 minutes.
28 February 2025
Well organised
28 February 2025
Were helped at every stage of the process
28 February 2025
Simplicity from booking to receiving work done
28 February 2025
Did what was required - no probs
28 February 2025
No issues
28 February 2025
No issues or problems arranging and completing work, as normal.
27 February 2025
Work carried out well as required but for no good reason, my dash cam was removed from windscreen. This then takes quite an effort to setup to the previous settings.
27 February 2025
Terrible customer service. I was ignored and left waiting hours past the end of my waiting appointment.
27 February 2025
Was happy with the end result
27 February 2025
Work was completely as expected. Communications are very clear.
27 February 2025
Great staff and quality work
27 February 2025
Service was great.
27 February 2025
Always do what they promise
26 February 2025
Good communication High standard of work Competitive pricing Work done in timely manner
26 February 2025
Was very happy but today my sons car is telling him he needs Oil.
26 February 2025
Service was good but there were a couple of delays, first there was no record of my courtesy car booking but this was resolved with minimal delay. The work was completed very fast which was good and allowed me to pick.the car up on my way back
26 February 2025
All staff friendly and helpful. I just think that it shouldnt have taken 6 months to get the car working properly. The fault was identified visit 1/4 if confirmed then it could have been rectified long ago. Great to have it done now though!
25 February 2025
My adblue was not topped up as requested. Additionally I had to pay extra to top up my service plan. Meaning that the advantage of not on the day costs was totally negated and rendered the advantage of the service plan pointless.
25 February 2025
Excellent service
25 February 2025
They were very good - helpful with good advice
25 February 2025
As per first explanation.
25 February 2025
Unusually, my car had not been seen when I came to collect. I had dropped it off the afternoon before and expected to pick it up after work, around 5pm. I waited until 6.20pm. However I was pleased that the cost of the MOT was not charged to me.
25 February 2025
I had a desk to do some work while I waited for the car to be checked and serviced.
25 February 2025
the service people took my car as soon as i arrived knowing that i was only there for the service.
25 February 2025
The service was for a recall and though we hadn't bought the car from John Clark, we were treated equally on par with a long term customer. Friendly and efficient team.
25 February 2025
Other than being the last car out of the workshop, just after closing (kudos to the team for getting it completed), everything was first class.
24 February 2025
Excellent service, thanks
24 February 2025
The follow up.health check document gives me confidence in the reliability of my vehicle
24 February 2025
See comments against Q1
24 February 2025
Fault was rectified and car also cleaned.
24 February 2025
Very accommodating at short notice due to engine warning on car
23 February 2025
All went very smoothly.
23 February 2025
Service gave me everything requested.
23 February 2025
Explained in first question.......
22 February 2025
Great Seating Area
22 February 2025
Only downside is not to be able to get courtesy car .
21 February 2025
A very efficient and thorough job done by excellent technical and support staff
21 February 2025
Didn't phone to tell me that car was ready. I had to phone them and found it very difficult to get through on the phone. Had two new tyres replaced and the wheels and tyres were covered in grease and dirt from the fitting process.
20 February 2025
Felt confident that car had been worked on
18 February 2025
See above
18 February 2025
The booking process was very straight forward, also the pre check in worked very well. The work was carried out in good time while I waited in a comfortable waiting area.
18 February 2025
As I said, there may have been good reason for the time it took to repair but I shouldn't have to continually phone for information and when I do phone there should at least be somebody there to answer the phone in the Service department
16 February 2025
Car is running well. No after service problems with the car.
15 February 2025
No problems or difficulties
14 February 2025
The car was collected the following day, but I had to wait 15 minutes for the car to be driven round.
14 February 2025
An accident that occurred that want my fault. Advised take 4 days to repair. I've taken my car to John clark for servicing. Was offered a courtesy car through persistence of asking to be told £50 charge per day. Other garages offered car for no cost
14 February 2025
As per above and because my other car has been into garage a few times for servicing with poor outcomes. Once it never got MOTd despite being paid and collected. Another time it never had coolant checked when in for a service and was well below min!!
14 February 2025
Even when things dont go to plan when your car goes into the garage the staff always bend over backwards to help. Great team at the service centre
13 February 2025
Disorganised customer service desk with only 1 person serving and not providing the crucial information so I had to wait in the line twice to be able to ask some questions. It is so badly organised you don't know where the line starts or ends.
12 February 2025
They were very able and willing to accomodate changes to my schedule on the day. I had an early meeting which meant I could not drop the car off until after 9,30. Then having identifed the need to change the tyres, they did that job too.
12 February 2025
Friendly staff
12 February 2025
As like previous answer.
11 February 2025
Service manager took control of the warranty issue & apologised on behalf of the sales department who were disappointing. salesman didn't respond to 3 emails regarding clarification of my warranty. Good job service department understood the issue
11 February 2025
I trust this BMW service department to look after my car.
11 February 2025
As I said above, would also add that the place is very clean and tidy and I liked that I got a coffee while I waited. Martin was especially polite and I got a follow up email from him checking to see if everything was ok.
10 February 2025
Simple check in process and video update of my MOT was very clear
10 February 2025
Very courteous and professional staff, Excellent facilities.
09 February 2025
Very satisfied with service provided.
09 February 2025
quickly booked in, polite staff, my friend who was sitting outside the garage waiting for me told whoever brought the round from the workshop, drove it like he stole it!
09 February 2025
They carried out a vehicle health check even though it was only in for the steering wheel airbag check.
09 February 2025
Polite and informative staff
08 February 2025
Did exactly what was required.
08 February 2025
Good job completed
07 February 2025
I trust them
07 February 2025
Great comms, issue fixed first time, other potential issues investigated, vehicle returned on time, i particularly enjoyed the use of the all electric ix2 courtesy vehicle.
07 February 2025
No issues what so ever.
07 February 2025
When I had a problem with window/folding roof operation making my car virtually unusable, John Clark said to bring it in and they would diagnose the problem as soon as possible. The day after delivery they told me the result and agreed to do repairs.
06 February 2025
I was able to get the mot done whilst waiting at a time that suited me
06 February 2025
Very efficient and friendly team,kept me updated during the day about the service
06 February 2025
Friendly, professional service as always
05 February 2025
Great experience from statt to finish. Very smooth and informed at all stages.
05 February 2025
This recall work was completed in a timely manner with no fuss.
05 February 2025
When car wasn't ready I was assigned a loan car. No fuss just very efficient
05 February 2025
Very unhelpful. Wouldnt organise a loan car for us.
05 February 2025
Handover of the courtesy car needs to be more thorough. Any damage needs to be highlighted prior to the customer leave the garage
04 February 2025
Car came back clean always a good thing . And no work needing done keep it up ??
04 February 2025
Lovely showroom, great staff and great cars on show !
04 February 2025
My repair was attended to without delay & I was kept informed of the repair progress.
04 February 2025
Great communication
04 February 2025
No issues, with service and other work. Having a courtesy car is a must for me, so great that John Clark provide.
04 February 2025
The work was complete as intended, but the communication around this was lacking - had to phone at 5pm to enquire, and was not told that more work required until it was mentioned on collecting the vehicle
04 February 2025
Passenger seat had a dirty mark on it. Managed to clean off with fairy liquid
03 February 2025
Always good to deal with.
03 February 2025
Really happy with the service and timescale in which the service was completed
02 February 2025
This last time it was a pleasure dealing with Joshua,have already passed on to service manager - he told me mor about my car than anyone else,well done for customer relationships.
01 February 2025
Everything was explained and very easy to do. From booking in my car to picking it up, the whole process was very easy and efficient.
01 February 2025
Presto e quality service
31 January 2025
Confidence
31 January 2025
It wasn't a service, the car was recalled to have an airbag changed. When we got there, we were told it didn't actually need a new airbag. A waste of our time.
17 April 2025
No issues encountered during purchase & delivery