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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
467 ratings and 216 comments received in the last 90 days.
29 August 2024
My sales contact, Jack Chan, was easy to deal with and to contact, he was very helpful, charming and knowledgeable about the vehicles and the sales processes
28 August 2024
Delivery was delayed over a week , however we were given a courtesy car as we would have been without one until the new one arrived. Which we were delighted with.
28 August 2024
Everything went with ease
28 August 2024
Sales Staff extremely helpful
28 August 2024
Everything went well and I'm happy with the service provided
26 August 2024
As above previous and recent experience was excellent
23 August 2024
Great service from Jacky, kept me updated throughout the whole process
23 August 2024
Very friendly relaxed atmosphere, with a knowledgeable and detailed introduction to the key features of the vehicle
16 August 2024
Mike made everything so easy
13 August 2024
Fantastic service
13 August 2024
Not rushed into making a decision. Delivered on time.
08 August 2024
All members of staff cannot do enough for you throughout the whole sales experience.
08 August 2024
Quick replies by email and phone for every query I had when looking to buy the car, followed by a well informed handover by the staff.
07 August 2024
So welcoming & accomodating throughout, always a friendly welcome as soon as you enter the building.
05 August 2024
Great guys, helpful and nothing a problem. Callum the product genius is a lovely guy
03 August 2024
Everything happened exactly as planned and as expected. Nicholas and the team were top notch.
03 August 2024
my wife and i were made very much at eas
03 August 2024
Kyrstie in Aberdeen was fantastic. She gave me time, kept in comms, made me aware of timescale for things debug progressed - she was welcoming and just a joy to deal with really
02 August 2024
Salesman helpful, patient, informative and friendly
02 August 2024
I got a call just before i was due to pick my car up, but they told me to delay it as they were still working on it getting valeted, well worth the wait completely satisfied.
01 August 2024
Everything was ready for my arrival and the whole deal only took 48 hours
01 August 2024
Salesman ( John Dawson ) was always very helpful and understanding what we wanted / needed from the car,
01 August 2024
Very professional and helpful during the whole process
30 July 2024
I had a change of mind after choosing a car, and it was no problem to change.
30 July 2024
Completely satisfied as purchase of vehicle was very smooth and when collecting car again was a very easy process. Handover process was excellent
28 July 2024
Everything went according to plan with delivery on time.
26 July 2024
His manner always a pleasant welcome when I visited the showroom. Took into account every detail of my needs, and updated me all the time .
24 July 2024
Service was easy
20 July 2024
Been fab
18 July 2024
Transaction went smoothly.
16 July 2024
The process only took one week and the majority of documents being signed electronically made things a lot easier. I also received good updates from the sales assistant.
13 July 2024
From finding what I wanted to getting me behind the wheel of a similar car to see how I liked what I wanted, everything was geared to my satisfaction
12 July 2024
Car delivered quite quickly after ordering. Changeover went smoothly. Finance arrangements were successful. Would have been nice to have had a slightly better trade in deal.
11 July 2024
Relatively easy and friendly experience
09 July 2024
Everything was straightforward
04 July 2024
Kyrstie was knowledgeable and went the extra mile to get me a good deal
04 July 2024
Mike Murray the point of contact for sales, was always very helpful in our dealings with him and he made the whole experience a pleasurable one and a comical one as well! The car was well presented and we just drove it away feeling very good.
02 July 2024
Only because length of time to wait for delivery of car.
02 July 2024
Was a very quick process and all staff I came across were friendly and helpful.
02 July 2024
Staff were excellent in giving good advice, showing patience, being very friendly and in keeping me informed on all matters.
02 July 2024
Excellent demo of car and features and time taken to let dad understand car.
30 June 2024
Great dealership and staff always available to help.
29 June 2024
EXCELLENT FROM START TO FINISH
29 June 2024
Kyrstie looked after me well.
29 June 2024
Waited about one hour before anyone spoke to us on hand over day we also sent an email giving the time we would be there and did not receive a conformation. Over all it was a good experience as usual from John Clark.BMW
27 June 2024
Vehicle was delivered on time and I was kept fully updated during both the purchase and delivery process.
27 June 2024
Great service, kept up to date and delighted with the service.
20 June 2024
Explained in detail the sale and all options that were available. Helped me get to a price and delivery date that was suitable for me
19 June 2024
Very satisfied, was kept up to date throughout by Kyrstie.
19 June 2024
From start from finish, and even the handover phase, everything was done well. Jacky has been very easy to deal with on both our purchase and we will be returning customers for sure when it comes to the next one.
19 June 2024
I couldn't have had it better, Nick explained everything about the car and helped us with the phone settings in a very detailed manner. I was so surprised that he helped us with that but very pleased to know I didn't need to figure it out myself.
19 June 2024
Everyone explained everything and made sure i understood very well. They also answered all my questions and were very kind to me
18 June 2024
The process was so smooth and quick.
18 June 2024
Jackie Chan was extremely helpful and supported us last few months. We are totally satisfied by the customer service
14 June 2024
Very helpful staff who made the experience very easy.
08 September 2024
I feel you went above and beyond
08 September 2024
Desk staff very helpful and coffee good. Car returned on schedule.
08 September 2024
Quick and efficient. Car is running well. Felt well looked after. Disappointed that no courtesy cars available when booking in advance. But understand this is not always going to be possible
08 September 2024
Arrangements were easy. Communications excellent. Service overall was excellent. Loan car and arrangements for this were spot on.
07 September 2024
The young lady in the service department was really good and helpful
07 September 2024
Only the MOT, but courteous staff, no delays. No problems.
07 September 2024
Car repaired efficiently and returned next day first thing
07 September 2024
Work was carried out in a timely manner, courtesy car provided was fine, although it wasn't ready and I had to remind the adviser that there was a courtesy car booked, as he wasn't aware of that.
06 September 2024
Great service.
06 September 2024
No complaints at all about service received. Very efficient
06 September 2024
No issues with work, driver that collected/delivered car was careful and well mannered. Technician that did the VHC was honest about parts that will need to be replaced in future to keep an eye on but did not attempt unnecessary upselling.
06 September 2024
Customer service excellent. Car service, MOT and necessary repair work carried out in a short time. Modern courtesy car a delight to drive.
05 September 2024
Fast efficient
04 September 2024
It was very efficient & didnt take very long
04 September 2024
Got the job done with little hassle. Also provided a drop off and pick up service into town which was really helpful.
03 September 2024
Great customer service from John Clark in Aberdeen.
03 September 2024
Very Professional from start to finish
03 September 2024
Very detailed
03 September 2024
From initial phone call to book in car to collection after repair was all smooth without fault. No waiting or time wasting.
02 September 2024
Would be higher but advisory work, even though approved, was not carried out.
02 September 2024
The video healthcheck was paticularly useful, as it showed the nail that the technician found in my tyre, during the MOT. The BMW goodie bag I found in my car when I collected it, was a nice touch, which was appreciated.
02 September 2024
The service was carried out on time and work done to a my satisfaction
02 September 2024
Again no issues first class service
02 September 2024
Everything was carried out as promised.
02 September 2024
I was dropped off and Updates were given as the works progressed
02 September 2024
The service was great from John Clark Aberdeen however the price to change two tyres was £215 pound more expensive than what they are priced for by local dealer.
01 September 2024
Excellent service
01 September 2024
Great staff
01 September 2024
Great service, listened & for-filled requests.
29 August 2024
Good service, pricing for services on the M4 model are too high.
28 August 2024
I have no complaints
28 August 2024
Always a good experience to date
28 August 2024
Each visit is seamless
28 August 2024
I've had a fee issues with my cars but always had great service from John Clark. No issues.
26 August 2024
MOT carried out. Car Health check, then a wash and hover. Perfect
26 August 2024
Very fast and courteous check in. Great facilty to sit ,relax and have a coffee while you wait. Service completed in a timely manner and excellent feedback from the BMW Aberdeen team.
25 August 2024
Very satisfied with workmanship
25 August 2024
I received no comms from BMW, and was left without a car when busy with meetings at work. I tried calling at 4:55pm on the day to enquire, and also 3 time the following morning, but no answer from the service desk. I needed to call sales to speak
23 August 2024
Efficient courteous service.
22 August 2024
Mot was completed as lplanned
22 August 2024
See above
21 August 2024
Would have been 5 but had to return to centre as they had not updated the car computer with the service details..
20 August 2024
Good team and very well run.
20 August 2024
Issue on my car fixed
19 August 2024
I thought there would be feed back as i had asked for two items to be looked at . The phone system could do with an update as when you are put through to the department you require on two acasion the phone rings out this i found Aberdeen and Dundee
15 August 2024
Helpful and friendly
15 August 2024
Service centre great to deal with
14 August 2024
Not very friendly atmosphere.
13 August 2024
Very good service, easy to interact with John Clark
12 August 2024
Nice surroundings for a while u wait appointment and didn't have to wait too long.
12 August 2024
The service staff were very friendly and supportive. My courtesy car was waiting. The small service was carried out in a few hours and I was able to collect my car early afternoon. ??
11 August 2024
Very nice people
10 August 2024
Because you asked
10 August 2024
Service was good
10 August 2024
Nothing was too much trouble and everything went smoothly
10 August 2024
Amazed they were able to get the car back on the road so quickly. Really helpful and efficient, and this for an older car.
08 August 2024
Apart from automated booking which did not know I had previously dropped of the car all good
07 August 2024
All work undertaken, helpful advice and informative throughout
06 August 2024
Rhianna Davidson was excellent throughout my search for my next motor. I was trying out various Makes of car and couldn't decide what to go for. It was her professionalism that swung it for me. Thankfully as we are over the moon with our new BMW.
06 August 2024
The safety recall portion went well and appreciate the support in getting this done efficiently with the car returned same day and completely cleaned.
06 August 2024
Thomas Scott deserves all 5 stars here! Very helpful and informative to a new owner of a BMW like myself.
06 August 2024
Excellent treatment
05 August 2024
Easy to deal with my car was ready very quickly
05 August 2024
As always, excellent service from John Clark
05 August 2024
Everything went smoothly. Easy to deal with.
05 August 2024
Great service quick turnaround
04 August 2024
They did what they said they were going to do and completed the work on time. Great feedback from the staff on issues that I had when leaving the car with them.
04 August 2024
Very disappointed to have a significant failure of my X5 hybrid, but fairly satisfied with the response. That said I have received a recall for another issue, shame it could not have been executed on the same visit.
04 August 2024
Everything went well without hitch and video provided of status of vehicle
03 August 2024
No issues with work carried out
02 August 2024
I still think there is something not correct with that car draining the battery. Not been able to find anything which is strange. I had to change the battery when exactly 3 years old, not normal.
02 August 2024
Very satisfied
02 August 2024
Workshop Manager Stewart is always very helpful, knowledgeable and provides excellent service.
01 August 2024
Always a great service. Never any problems and extremely friendly and obliging. Nothing is too much trouble and I feel well looked after.
31 July 2024
Friendly and proactive
30 July 2024
Helpful and efficient
29 July 2024
Very satisfied as everything that was required was carried out.
29 July 2024
Service is good and reasonably efficient
28 July 2024
Pleasant professional experience.
28 July 2024
5 cars purchased thru the group, 2 with BMW and never had an issue. Everything is rectified and explained if required. It's why I prefer to stay with John Clark group
26 July 2024
Polite staff that make everything very clear and easy
25 July 2024
Great service
25 July 2024
Car had recalls done and was also cleaned well in and out.
25 July 2024
There was nothing I could fault, except maybe the madly confusing remote for the telly in the waiting area!! ??
25 July 2024
BMW Aberdeen was on point this time. Can't really name anyone specifically but everyone I interacted with was superb.
24 July 2024
Very professional
23 July 2024
work carried out without a problem.
23 July 2024
Took the car in on time good customer relations
23 July 2024
Can't do enough for you top staff
22 July 2024
No issues with the service or the staff very helpful and friendly
22 July 2024
As previous answer
22 July 2024
Perfect
22 July 2024
Seamless service from start to finish, knowledgable, helpful staff.
21 July 2024
Prompt response, helpful and efficient in their communication @nd carrying out the work.
21 July 2024
My car was into BMW for MOT and fitting of 2 x new rear tyres. The only reason for 4 star review was that when checking new tyre pressures on drive home, these were no where near recommended pressures, and two wheels completely different settings ??
20 July 2024
Everything that I asked for was carried out. Although there was a slight delay in a software update I was advised and the courtesy car was extended to cover.
20 July 2024
no issues
20 July 2024
everthing went smoothly and as explained what would happen and when. Realy first class service.
19 July 2024
No complaints at all with anything
19 July 2024
Everyone friendly
19 July 2024
both faults were fixed completely.
18 July 2024
Great service, good price and lovely valet.
18 July 2024
Again very satisfied.
18 July 2024
Great service from local dealer
18 July 2024
They looked after me all the way through the service.
18 July 2024
Recall work. Booking process good, nice loan car. Had to call for an update on the car near end of first day (it might have been a one day job but needed more) had I had an update, this would be five star.
16 July 2024
Service performed while waited and was completed on time and at the indicated price
16 July 2024
First time I have dealt with John Clark and il be back as they were so much better than previous dealers I have used
16 July 2024
Excellent customer service
16 July 2024
Service with a smile
16 July 2024
I had a waiting appointment that extended beyond 2hrs due to staff shortage. Had the notion that the car would go in immediately at or after 8am. My expectations have been revised based on the expeience. I would go for a car pick up/drop next time.
16 July 2024
Issue was resolved and car prepped nicely
15 July 2024
Issue was resolved quickly and my car was collected back in working order and washed. Voucher or redemption at this garage issued for the inconvenience of the recall.
15 July 2024
Easy online booking, great communications with staff, a very good selection of packages for services, MOTs etc, a very pleasant showroom/ workshop with comfortable seating while waiting on car and knowing that BMW experts are working on your car.
14 July 2024
As always the level of service is exceptional from highly experienced and knowledgeable service supervisors and mechanics.
13 July 2024
Did everything they said they would
11 July 2024
10/10
10 July 2024
Good service from the team.
10 July 2024
Staff are so attentive and nothing is an issue.
09 July 2024
Staff are polite and helpful and try to get vehicle back as quickly as possible
09 July 2024
went to plan
09 July 2024
I have a round trip of 140 miles but the staff at BMW pulled out all the stops for me
09 July 2024
profesionality and nice
08 July 2024
Did everything as agreed and on time. No surprises and the courtesy car was great.
08 July 2024
Always answer phone, good booking availability with curtesy car. Friendly & efficient staff, all round good service.
08 July 2024
Driving home after the service, the washer fluid warning light came on. I would have expected that it would have been filled during the service.
08 July 2024
The bmw John clark showroom in Aberdeen met all the things I would expect from a quality franchise, great service team keeping you well informed. also car lifts into Aberdeen were efficient, and when we got back there was a good relaxed seating area.
07 July 2024
Excellent service
06 July 2024
Service managers are great. Did everything while I waited and kept me informed on progress.
04 July 2024
Very helpful team
03 July 2024
The whole process went smoothly. I was impressed with the courtesy car
03 July 2024
It was good because unlike previous services I was able to get hold of a service person to update me on the progress . Massive improvement on previous times .
01 July 2024
I was booked in for a wait first service at 8.00am and used the self service and booked in my car, received a txt message. My car sat for 1/2 hour in the car park before I asked the receptionist to enquire. Within 5 mins it was taken in.
30 June 2024
The issues with the car have been completed rectified and to a high standard.
29 June 2024
John Clark BMW Aberdeen have great staff who are efficent, knowledgeable, friendly, and very helpful. When buying a BMW your not just buying the brand your buying the full service, John Clark Aberdeen is just great at providing that.
27 June 2024
Very hoppy customer
26 June 2024
All - good be even better if a little less expensive
26 June 2024
Bit confusing when the MOT tester gave an advisory saying a tyre was required but the Service person who spoke with me said it was not required.
25 June 2024
Only criticism I had was that when I visited your premises I had a bit of a lengthy wait approximately 10 minutes before being acknowledged. Once I had been approached my requirements were dealt and handled extremely efficiently.
25 June 2024
John Clark service department were excellent. Great communications and dealt with the unfortunate gearbox issue with total professionalism.
24 June 2024
Very good
24 June 2024
Fast efficient, frint desk staff very polite and helpful
24 June 2024
Nothing to fault
23 June 2024
Excellent dialogue on potential future mechanical issues and recommended way forward (booked).
21 June 2024
Apart from a couple of broken clips that should have been replaced outstanding service and professionalism. Any issues have always been addressed and felt with . Next time replace the clips I will even pay if that's the issue
20 June 2024
A very customer focused John Clark service rep called Imogen, took out initial call & supported us through until the issues were resolved. Her attitude & desire to help us was beyond expectation.
19 June 2024
Staff helpful and work undertaken is to high standard
18 June 2024
Very happy. We dealt with Lewis while buying our car and couldn't fault him. He tried his best to get us a good deal. He is friendly and knowledgeable and has looked after us very well throughout the sale.
18 June 2024
Friendly staff and always provided me with detailed response to resolutions on issues I reported. Worked seamlessly especially with warranty claim from reporting the issue to resolution.
18 June 2024
Liked the updates/ video to my phone during the time car was being serviced & MOT
18 June 2024
No issues. Good service. Efficient, honest and professional.
17 June 2024
All the staff in the service department are very polite, professional and friendly and they treat me with the utmost respect. I can trust my car will be serviced to the highest of standards.
16 June 2024
A professional team from start to finish
16 June 2024
The car was well looked after as was I. While I was in the dealership, at least three of the staff made a point of speaking to me, which was very welcoming.
16 June 2024
Good experience so dar
15 June 2024
Again extremely helpful and make the experience easy
15 June 2024
Service and MOT was carried out in accordance with plan
15 June 2024
Car was thoroughly cleaned inside and out as a courtesy
15 June 2024
Smooth service
15 June 2024
Knowledgeable and polite personnel
05 September 2024
I was given information about the car in a thorough manner