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Received text message at 16.25 that car was ready for pick up and rebooking. Car wasnt brought out of service area for some time. Missed dinner appointment at 5.45! Rebooked appointment - waited 30 mins before car was brought out of service area.
It ticked all the boxes regarding thr service carried out.
I was pleased with the service, my concerns of front ally deterioration, have been allayed until nearer the 3 year mark
My last visit to John Clark Ltd was the second time I took the car in with the same issue. An intermittent noise happens that sounds like a stuck electric motor when you get in the drivers seat. Also happens on passenger side. Same problem exists.
While you wait service, very convenient.
Dropped the car off. Was offered lift and pick up which was a pleasent touch, i declined as i had lift. It was also a nice surprise to have car cleaned inside and out prior to pick up. Experience was easy and pleasent.
My car was taken in at short notice due to my impending driving holiday which i really appreciated however the car was in the garage 3 days to establish the fault and effect repair.
As above...but also explained that my car was almost due a service but not quite & the MOT so didnt want the car going in twice...so they said they would do everything together to save me coming back...brilliant.
Complete lack of care or duty of careI appreciate the car is an older model and in the eyes of John Clark not worth salvaging. But to have the technical person come up with an explanation like that shows little understanding.
Very satisfied, appreciate that the service side of the business vs the 'breakdown' repairs are slightly different
No problems and nothing extra or unexpected.
My BMW badge fell off after only two years, it was replaced instantly with a new one from stock even offering the car a wash no questions
I caved in and instructed them to just go ahead and get a replacement summer tire. I was then told that would be another two days. After complaining about the inconvenience a tired was sourced and I received my car the following evening.
problem wasn't solved .
Initial service inspection of advised problem (wheel bearing) was not acknowledged. I then had to accompany a mechanic to point out the problem. Once the problem was acknowledged it was fixed quickly under warranty.
Marked down a notch because the car wasn't taken in on time and I had stated that I had a forward journey with a time pressure on it. The car sat in car park for over an hour after my arrival on time.
They gave me a loan car to help me out This was much appreciated
Slight delay when collecting the car after service but this was due to some sickness coinciding with annual leave, which resulted in a wait of about 15 minutes.
Problem resolved with no hassle
Excellent support and feedback from staff in Service Department, would have been completely satisfied if work had been completed earlier but at least very well communicated. Excellent support team and quality of workmanship.
When I got home I had a couple of update calls with helpfull information. This brought your score back up a bit . I was not informed that I would have to redo my mobile connections which would have made things easier.
No one called me to say that their was a staffing problem or delay in completing the service on my car. I had to call twice to find out what the problem was and not a system failure but a failure to communicate internally and to the customer.
Car KDS settings adjustment and came back spot on
Booking was easy,explaining what I wanted and getting exactly that was refreshing. Service day ....the staff could not have been more helpful....organising transport for me after I dropped the car and returning. Overall excellent treatment.
Work all carried out competently, however forgot to put the cover over the OBD port.
The only slight issue was in respect of what have previously been courtesy cars, yet now known as a loan car. I previously have not had to pay, and this time the fee was waived as the cost had not been explained to me when I booked the service
Everything went very smoothly
Very friendly - easy to book and very comfortable waiting area.
The service was good, just the price was disappointing.
Car was in for brakes to be bled which was completed within 2 hours
As a long term customer I feel that the department is honest as opposed to rival companies that seem to look for faults, early disk replacements as an example.
I find the staff very welcoming and professional and my car is always returned clean and tidy.
I booked in using the online system and the operator told me that everything was booked in as requested, when I arrived with the car the part I requested to be fixed along with the MOT hadn't been booked in so the car has to go in again to have this
Very simple process to book. Easy to deliver car. Kept up to date with work. No delays on picking up car.
No problems at all.
I have one issue.The F15 model is proving to show similar issues with stone chips on the arches/rear doors and when asked reply was nothing being done.Can you explain why?
The work carried out was fully explained to meBy the staff
Done on time. Little waiting. Friendly reception staff, The car was cleaned well.
Efficient drop off and pick up
Another level of excellence.
I feel I've always received good service from John Clark in Aberdeen over the years.
Staff at John Clark are always very helpful.
It maybe nice surroundings with plenty of complimentary coffee etc, but its usually the people who achieve great customer satisfaction results, the person did not achieve that for me, she needs to engage, interact etc.
After initial repair completed a further fault was diagnosed which caused a further delay of one day
No ownership from staff when damaging cars, no respect for customers property to return it in a suitable condition.
John Clark do a great job.
Booked 90 minute service. Car taken on time and waiting area good to spend some time. Wifi, drinks and biscuits available.
John Clark staff at Aberdeen went the extra mile to assess the problem with my vehicle. Given the low mileage of the car and the unusual fault diagnosed, they forwarded the issue to BMW for assessment. As a goodwill gesture. BMW bore all costs.
See other comments as to why I didn't give a full 5 stars
after initial issue fairly straightforward
The service was carried out and my car cleaned and valleted. I had informed BMW the back brakes were squealing again, they kept the car overnight and managed to check and clean the brakes the next day, when I returned the service car.
Service generally is very good. I feel valued as a customer.
it has been better on my many years of using john clark
Good service here, shame about other dealerships.
Service wasn't carried out correctly first time and had to go back to garage to get it done properly
Same as above Car done 7k and wheels are defective. Say it's stone chips, really not.
Problem resolved quickly, nice courtesy car while the car was in
Car was booked in for 1 day, however this eventually took 2 days. The problem was fixed (I drive) but the lack of communication was disappointing. When given the car back it came fully valeted which was very pleasing
Very nice and comfortable showroom. Staff were all helpful and very friendly. There was also a great selection of tea/coffee and biscuits.
Could have been better have had better service in the past
Under standing with sale staff what lam looking for
Car delivered to door and all explained
From star to finish was a pleasure
Always well informed, friendly, helpful and approachable
Chris was really efficient at his job and made it a smooth and easy purchase.
Unfortunately did not have an X3 SE model for us to look at prior to arrival of ours.
Very helpful and attentive. Excellent support and service.
Make/delivery date seemed to wander.
Easy streamline process, no hassle at all.
Any issues dealt with by dealership to my satisfaction.
Love the car and the deal I got
Nick Garvie the salesman I have dealt with for over 20 years. He's always given me good advice and the price to change has always been satisfactory. The rest of the staff at John Clark Aberdeen have all been very helpful.
From arrival till leaving I was treated very well and shown respect by everyone