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Very satisfied. Problem fixed.
Technician kept me up to date with progress and explained why my car had been recalled.
I was very satisfied with my service. The courtesy car was ready for me when I arrived and they phoned to say the service was done but I asked them to check a noise it was making and they were able to sort it there and then.
The service advisor, Penny was friendly, helpful and efficient. There was no waiting around. The courtesy car was good and made the experience even easier.
Great customer service. In comparison to another BMW franchise, head and shoulders above.
Happy with service
All very helpfull
First Class Service, always looked after.
Appreciate the new clips supplied for door trim
COVID aspects dealt with well, staff member very polite and helpful.
Very good attention to requirements.
All issues resolved timely and good communication.
Good efficient service - nice use of technology on video received of my vehicle during service
Was very satisfied with the service
Excellent service, staff are helpful, friendly and knowledgeable.
Everything went smoothly and the vehicle was ready in good time.
Quick, courteous, efficient, communicative (way better than before) and Covid ready for customers.
Car was cleaned inside & washed & ready for collection at time as stated.
I was only in to have the wheels changed over to my winter wheels/tyres & I was completely satisfied with the process
Pick up and drop off car from my home, easy to deal with on phone and car comes back cleaned inside and out. Service could not be better.
I felt that the staff were always prepared to go the extra mile
I was very satisfied with my recent service visit, friendly and efficient customer service, comfortable surroundings if waiting on site with all Covid 19 precautions in place.
Helpful customer service keeping me advised of when to expect the car.
I was dealt with immediately and given an estimated time for a service. Staff treated customers with respect and were helpful. Everything was done efficiently and in time projected.
Pleasant and helpful staff.
Staff were all welcoming, friendly and courteous. The condition of the showroom was excellent with adequate social distancing measures in place and I felt very comfortable.
Great service, collected the car, serviced and cleaned it, and then returned it.
Everything went as planned and always like to visit the showroom and have a chat with the Nick my salesman to hear about the latest BMW products
No problems at all, with car basic service done in 3 hrs.
The staff at John Clark are courteous and professional and kept me informed as to the progress of the work which included waiting on parts from Germany
All staff were great to deal with from booking the service to collecting it. Courtesy car supplied was very helpful.
I can't fault the service provided and the friendly helpful staff.
Serviced when I wanted and issues resolved to my satisfaction.
The entire process was seamless and straightforward.
A very good experience, felt safe in this time of Covid due to processes of check in and receipt of car after service. Lived up to expectation of a Premium Service for this quality of car, also the availabily of a loan car, which is essential for me
No reason not to i was very satisfied with the service
Good communication. Job was completed in good time and we appreciate the collection/delivery service.
Car needed to stay at garage overnight and a courtesy car was quickly organised
It's what you would expect from a quality car dealership
All fixed properly and desire to keep me informed
Friendly staff, good understanding of customer's concerns and needs. Addressed the problem timely and efficiently
Prompt and courteous service with a very pleasant waiting area and a very nice cup of coffee.
Car was in for an MOT, completed timeously and route to pay was efficient
Best garage in Aberdeen by a mile
Could not fault the service, especially in these difficult times.
The issue with my car was dealt promptly and efficiently. And I was given options upon how to return car to me.
Service Dept were able to undertake fault finding and effect repairs without any drama. Very good Covid precautions in place with comfortable seating and services during our waiting period.
all work done as per quotation and well within the timeframe
Being informed and able to discuss any technical issues arising with Raymond is the primary reason for using John Clark. This recent warranty work was no exception.
Staff are always helpful,
Got my new tyre fitted quickly
Everything went smoothly and according to plan
Never ever let me down. Great family feeling experience and professional service. Customer service exceptional regardless of which person provides the service.
Unforeseen work to replace brake sensors was done quickly and I was kept informed of progress. Efficient process for dropping off and picking up cars with good C-19 rules in place.
Everything that was needed was done
I got exactly what I wanted, at a fair price, in a reasonable time....what more could a customer want?
Staff take notice of your comments and queries.
The experience was seamless and very efficient.
I have been using John Clark for over 20 years and I know a lot of the service staff who provide a first class service.
Did what they said they would, and communicated well
Flawless booking and likewise on the day. Service advisor Tony MacLean booked and organised the service and winter wheel sourcing and swap ensuring a happy customer.
Excellent professional friendly service. From booking mot / service appointment. Arriving at dealership, professional and well organised, following safety measures re covid. Courtesy car awaiting my pick up. Courtesy call once my car ready.
Very efficient and friendly.
Really friendly staff and no hassles when explaining about my service plan.
Very courteus and polite, explained on email what they were going to do yo repair car
John Clark (Aberdeen) Ltd kept us informed as requested. I particularly liked the video explanation of the work undertaken and areas of concern.
Quick and fast.
Fast and helpful, the technician was first class.
Car in for MOT and brake fluid service. They carried out a complementary end of warranty check. An issue was found that could have been costly in the future and caused possible brake down. The issue was resolved with a minimum of fuss. Thanks
BMW electronic dash issue now resolved, Special thanks to Anthony Maclean at John Clark BMW who was very understanding and represented John Clark very well. Anthony listened to my concerns raised and saw the importance and value of giving myself
Quality service and workmanship. Polite and attentive staff Aftercare first class
Advisers are attentive and really care for their customers
Excellent service from staff.
They were lovely and could not be more accommodating.
Again excellent service, friendly and efficient staff
The sales team were excellent.
Simple and easy experience
We received excellent advice from the salesperson who was very friendly and kept us informed all the way through the process. She was very well informed about the cars and all the details about the products.
Excellent customer service from salesman David Jones
Staff were friendly, very helpful and efficient.
Dealt with Jacky, Brenda and the Sales Manager ( sorry can't recall his name ). At all times I was impressed by their professionalism and courteous approach
Very good helpful and informative
There were no catches or hidden conditions from when first speaking to Jacky and when I reviewed the paperwork everything was as discussed, unlike previous experiences with another dealer.
The service was good, efficient and there were a range of models to look at.
Although delayed due to COVID, a courtesy car was arranged and constant updates provided.
All staff are very polite and knowledgeable and service is excellent
Mike and Adam great salesmen to deal with, they make everything so easy for you on the purchase of your vehicle, very nice guys
Very helpful and knowledgable staff. Very welcoming
All the people i dealt with were very helpful and knowledgeable from helping me choose the right car right through to handover day
Great experience can't fault how they looked after us when purchasing our car.
sales person was clear and precise on what cars were available and i was able to source the specification that i was looking for at a price that i was happy to pay
I was sent in Lynn @ John Clark Aberdeen's direction by my girlfriends Dad and was not disappointed. Always had time for me dropping in or getting in contact, always had answers to my questions and got me a deal that I was very happy on my M135i.
Excellent service, advice and communication.
Couldn't be more satisfied especially during such a tough year with unexpected challenges, Mike at John Clark BMW went above and beyond.
I can't thank my sales person enough for his help and support (Mike Murray). He was helpful from my initial query through to collecting my car today. Mike was helpful throughout and great at communicating with status updates.
Lynne very helpful
From the minute I arrived in BMW Aberdeen to the time I took delivery of my car I was treated with courtesy and friendliness by the highly knowledgeable and professional staff
Excellent service and products.
Very well organised, always kept up to date with progress and pick-up was seamless.
The sales team are masters at extracting money from me, but in the right way! I always recommend John Clark BMW to family and friends.
Personal care and attention to detail all handled very professionally. Great deal of attention and time
Lynn was fantastic throughout the whole process, keeping me updated and answering any questions I had. The car was presented very well and the hand over from both Lynn and the product genius(can't remember his name) was great. Delighted with the car.
Dealings with sales exec a very pleasant experience. Both driver & BMW Genius made the hand over at home better than previous ones at dealerships.
Under difficult circumstances (Covid) the service was excellent & I was totally satisfied
I felt that everything that I needed explained was given to me and that it was open and honest. We were also given plenty of time to test drive cars in order to make the right decision. Excellent customer care.
excellent service and knowledge
Excellent customer relations
The service provided was personable, relaxed and professional. The car was delivered in the time frame as promised and I was kept updated throughout.
Great service from my Sales Executive, Lynn McBride.
Know staff and always had good deals