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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

Meet the team

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Jim McGouldrick

Used Car Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from your staff. Professional and knowledgable

Service

Everything nearly perfect apart from forgetting to mention one thing on the post service Narrative that I had asked to be done. (Check tyre pressure monitoring system).

Service

Great customer service, pick up and collection of car for MOT as it was not done prior to buying. Issues with brakes that were dealt with quickly.

Service

Always excellent

Service

everything carried out as requested to a high standard and in a reasonable time

Service

The best

Service

The fault was identified and we got our car back very quickly.

Service

No issues at all

Service

Can't fault the experience/ unfortunate that it was needed but service was first class

Service

Professional and personable service provided.

Service

At a previous health check it was recommended that I have my light level rods replaced which was the purpose of this visit. On my commute home after the repair, the lights on the car were pointing up into the sky and dazzling oncoming traffic.

Service

The level if service is always very good.

Service

I am happy with my experience. The only problem was that apparently a tow-truck was blocking the car-wash and my car didn't get a valet.

Service

I had booked a While You Wait service but was informed that the car required a software update which could take an extra 1.5 hours. However I was offered a free courtesy car which meant a change to my plans but I did not have to in the Showroom.

Service

Car repaired as per their estimated time and repair was perfect.

Service

The Salesman, Jacky Chan was a delight to do business with as was his manager, Adam. Very satisfied with the deal overall.

Service

Great and efficient service. Staff very welcoming and friendly.

Service

fixed the fault.

Service

Easy booking, professional inspection, ready and washed in timely manner as requested.

Service

This visit was good and staff were pleasant and timescales were kept too.

Service

Excellent service

Service

Very smooth process. No issues

Service

Friendly knowledgeable staff.

Service

I presumed that the £371 cost would have at least included a vehicle condition check, but no it was just for an exorbitant oil change, ridiculous

Service

Pleasant to deal with , work done when they said they would do it , kept up to date, car returned cleaner than it was .

Service

Great staff no hassle

Service

As above- Reception are not helpful and rude

Service

Pick up car from work makes it very easy and no hassle. Car always comes back cleaner than went in for MOT/Service.

Service

Again no issues

Service

No problems with the service

Service

Car ready for pick up as advised. Very good feedback process on results of work carried out Comfortable waiting area with coffee and biscuits. Efficient staff.

Service

Kept me informed and were willing to wait a day for me to go back up to Aberdeen to collect my car. Stephen was happy to discuss my options and agree when I was coming back up.

Service

I could not fault anything from price to service

Service

The original warranty items were handled (badly) by their Tayside branch. After I complained to BMW they took the vehicle back to Aberdeen. Issues are still not resolved, and BMW have still not responded to me. They did at least add GBP 50 of fuel.

Service

Always good, friendly service, open when you need them to be!

Service

Too expensive

Service

Only part i would say is the high price

Service

The job (swapping winter and summer wheels & tyres) plus a wash and vacuum was done in an hour and a half on a while-you-wait appointment - after I had made clear to Service that previous occasions had taken up to a ridiculous 3 hours

Service

Pleasant helpful people. Efficient and quick - they make you feel you are a respected loyal customer.

Service

The body shop let's john clark down big time went to body shop when picked up x5 for quote stone chip on bumper and mark on alloy wheel told get a price next day have phoned back log on quotes still waiting

Service

Didn't get a call to tell me tyre price. I chased up and by that time the tyre that had been available from a local stockist was gone. Had to go with one from BMW Direct. That meant next day plus extra costs.

Service

Part required not in stock, but available next day. Courtesy car provided.

Service

Yes

Service

Jobs done as expected.

Service

Staff helpful. Facilities great. Prompt efficient service and good value.

Service

Everything went very smooth

Service

Quality of service good, however disappointed that the Service pack was not showing against my BMW account and was not able to be verified through a simple call to John Clark, Dundee. Resulted in my wife having to home to collect my order paperwork.

Service

Painless process

Service

I was informed of the service scope and the best service option.

Service

once again john clark Aberdeen give great customer service making the experience a good one

Service

Would have given 5 stars, but no warning that settings on car would get all messed up during software. Seat position had changed wildly and took me forever to get back to correct position. Being able to back up settings and restore would be good.

Service

Usual courteous service, nice environment and quality mechanics.

Service

Turned up with a fault with no pre booking and the car was repaired within two hour. First class service.

Service

as a returning customer I received the usual high level of customer care

Service

As mentioned earlier, due to safety concerns experienced post vehicle service.

Service

Steve was very friendly and my car was returned clean and tidy also had a courtesy car for my convenience fro t of house staff very professional, I also like the videos letting me know of any potential problems

Service

Friendly, polite and helpful

Service

Always good service from the staff and the work was done on the car on the time and with the price quoted.

Service

Booked in work completed quickly and back on the road with an hours waiting appointment

Service

Easy to arrange the appointment; email confirming the appointment; ver helpful staff.

Service

No one called to say my car was ready and as usual when i called i could not get past reception who stated everyone was busy. I was kept waiting when picking up the the car and ended up being late for an appointment

Service

Car booked in quickly and I decided to wait on the day. Kept aprised of progress and additional work discussed before being carried out. Car returned to me without being washed or hoovered as requested.

Service

No problems encountered during the service and was kept well informed by telephone from the service advisor. Great to get the tires on before the winter and at a very competitive price. No hassle.

Service

Made to feel very welcome all the time. Both by Lynn McBride and the whole Aberdeen John Clarke BMW team. Thank you.

Service

Service department are very good, they keep you informed on what is happening with the car. The car was repaired under warranty. Very happy with the service I recieved from the service dept. The sales dept should learn from them.

Service

Very efficient

Service

Easy to book and very professional service. And on time.

Service

minor dissapointment that the tyre pressure notification/warning was not actioned as part of the service/checks.

Service

Treated with courtesy and respect when returning back to JC.

Service

I am new to John Clark BMW and find from receptiion to workshop & handback of motor a friendly high standered operation apart from my hiccup over tyres.

Service

Overall good service

Service

Customer service wasn't as I expected at all from BMW. Not even told

Service

slick operation from start to finish

Service

I want to mention Chris on the Service Desk. Lovely manner, approachable, puts you at ease, helpful. I hope he goes far.

Service

In total I have visited the garage and bodyshop 6 times to get the issue with the wheel fixed. This should have all been done correctly before I bought the car, instead I have driven over 180miles and spent countlesss hours to get it resolved.

Service

Work done as requested, in good time and friendly staff!

Service

No public transport where we live and a courtesy car can sometimes be essential. However the service would have to be delayed for over 3 weeks if a courtesy car were to be provided.

Service

Friendly fast service.

Service

The member of staff I dealt with was professional and went beyond my expectations is resolving my request.

Service

Several cars bought across the John Clark group between my husband and I......1 slip up from me to another local dealer and never again will I go elsewhere. Husband is now seeing my point and will return to John Clark in the future.

Service

On the mechanical side of my visit, no problems and prompt. On the BMWconnect+ guru intervention, no progress and little explanation (not recommended)

Service

Prompt efficient service

Service

I'd booked my car in for replacement front tyres around 10 days prior to my appt but upon arrival at the dealership I was informed that the tyres weren't actually in stock. Whilst unusual, this was an unnecessary inconvenience.

Service

My service provider Chris was very friendly, efficient and pleasant to deal with.

Service

Im very satisfied. My car had some problems with its wheels and a mark on the driver side and without any hassle, the wheels were replaced and the side of the car was fixed. Lynn McBride was so helpful at all times and couldnt do enough to help.

Service

No issues with the Service depart. Sales teams have been shocking.

Service

The wrong part was originally received so it took longer for the repair to be completed.

Service

Service cost is not transparent, were quoted £360 for its first service,, actual cost £345.00??? Asked for someone to check the wheel arch liner as it is kinked, report said there was no fault, had to take a workshop tech out to show him.

Service

The car was initially delivered to the wrong country, Ireland. As a result it took another 4 weeks to get it. Alana was excellent throughout and I was provided with a courtesy car over this period. However as you can imagine it was not good.

Service

Everything was as it should be except for the charge for changing oil and filters - started at £286 and was eventually £190 ish when I complained.

Service

Very high level of service and good communication

Service

Good communication directly with technical service, easy to get advise and quick turnaround and

Service

I have an x4. The fault was air conditioning. I don't value air conditioning in a convertible in the north of Scotland but costs to repair were acceptable

Service

I had no problems.

Service

Good service and good product.

Service

Quick appointment, provided courtesy car, fixed the problem first time

Service

Good communication through the whole job. Explained the problems very clearly.

Service

Job done as expected

Service

Friendly professional service. Helpful staff make the experience what it is. The brand management on site is as expected of/by BMW but the people make the experience rating given.

Service

Great service, problem fixed on our BMW X1

Service

3 new tyres and car washed took over two and a half hours for a booked appointment which seemed a long time. Waiting area comfortable though. Had to adjust tyre pressure after I left as nearside pressure 0.2 bar less on both front and rear tyres.

Service

There were no problems with checking in or uplift of vehicle

Service

Went over and above even taking my car back to my home and picking there car up

Service

Not quite as spot on as it usually is. Took a bit longer to sort things out but overall well looked after and quality conversation with service engineer.

Service

Any potential issues are clearly explained before committing to work.

Service

Warranty work carried out and also health checks. Good to know if the car needs maintenance

Service

The person I dealt with post-service was only interested in getting me to sign a disclaimer, which despite me reading it to him, he continued to misrepresent. I didn't get any of the information and advice I wanted following my car servicing.

Service

Received phone call to say car was ready, but upon arrival was informed it had not yet been washed & hoovered.

Service

Car was booked in for service at 1pm and it was not ready until 6-45 pm I was not in a hurry but thought that was a bit ott . I had requested a lift to ari and to get picked up after my appointment but was given a courtesy car and had to pay £15

Service

Everything carried out efficiently

Service

Complaint claim has been opened.

Service

Excellent service, although very expensive

Service

Straightforward process. Courteous and helpful staff.

Service

Everything went to plan with no hold ups.

Service

The job was completed in a satisfactory manner and I was kept fully informed at all times

Service

Good service

Service

good communications around the service job and timing

Service

No nonsense no hassle srevice provided.

Service

service second to none

Service

Customer service staff a bit ambivalent at drop off and collection. Price of major service; to be fair, I did ask when I booked what it would cost. But £600 is a very serious amount of money.

Service

Thoroughly investigated issue and managed repair via recall despite out of warranty.

Service

As above

Service

Have no confidence in there work as reported they split exhaust for visual. Bracket bolts were still rusted and clamp sealed when removed later from an independent garage

Service

Usual high quality of service. Work done on time, friendly staff. My car was only in for a Map update, as BMW UK unable to help. Still awaiting a call from them (for the 2nd time) on a technical ticket that was raised on this issue. Dealer did it!

Service

Prompt courteous service as always

Service

Booking given at short notice. Work carried out honestly and efficiently

Service

Extremely satisfied with my Mot and service only 1 small niggle, I mentioned that my rear windscreen wiper rubber was almost off, but they did not replace, trip now to Halfords to replace

Service

The customer service assistant was able to bring forward the MOT on the day in question which was more suitable for my requirements. However when I called to collect the car, I had to wait rather a long time for it to arrive at the showroom door.

Service

Good customer service and engaging staff

Service

Great attention to detail and nothing too much problem

Service

Email with video explaining work required was excellent. Approval process was seamless.

Service

Service department was rarely available to talk to, didn't return calls and didn't return car when promised.

Service

No problems whatsoever with the replacement of the unexpected faulty egr valve.

Service

I didnt know what the issue was with the warning coolant light on the dashboard and drove the car to BMW Aberdeen. Straight away the car was taken in and I recieved a courtesy car. Effortless and cant thank the staff enough. Was informed throughout.

Service

Wouldn't go anywhere else

Service

Problem identified and replacement vehicle provided until the car was ready to collect.

Service

I came to service due to noise from breaks ! After about 3 hours i took my car back ! The noise had been gone for a few hours and then again !

Service

Excellent communication on my cars remedial work progress at each stage. Courtesy car arrangement was great, allowing me to have a very reliable car to continue my daily activities.

Service

Attention to detail,the little things that add up to an enjoyable experience.My car is now quite old but still running great thanks to the skill of the technicians.Obviously prices are not cheap but I don't mind considering the level of service .

Service

Everything was completed in a competent manner and as requested.

Service

As before a good job well done

Service

Lynn as always was very helpful. always friendly and always smiling. very good knowledge of the product.

Sales

Whilst I wasn't actually at the BMW Centre, the salesman made the process very slick and straightforward. He also co-ordinated the fitting of a tow bar prior to delivery which was also very painless. Thank you Bob

Sales

Experience was great and so straightforward

Sales

Jacky chan did everything i asked of nothing was to much, friendly helpful staff throughout the garage really made my purchase easy

Sales

Despite changing dates and pickup time it never seemed to be problem

Sales

My only negative point was that on collection of the car, it took quite some time to get things put through.

Sales

helpful friendly and very proffessional

Sales

Very satisfied with the service from lynn my sales rep and with all who i dealt with at john clark bmw.

Sales

car was delivered to my house which was fantastic

Sales

Slick process to trade & buy new

Sales

Everything was on time

Sales

I'd like to give special mention to my sales contact - Mike Murray. This is the third time I've dealt with Mike when purchasing a new BMW. I really value Mike's detailed knowledge plus his professional and friendly approach.

Sales

Mike Murray was very professional and attentive at all times while dealing with him, a very good salesman and a credit to John Clark BMW

Sales

Doug Coull and Adam Barry both did a great job - both with my trade in and new purchase.

Sales

A simple and easy process yet again.

Sales

Very helpful and accommodating salesman. Kept me informed, answered my questions as quickly as possible and accommodated any requests I had.

Sales

Everything perfect,had an overnight test drive too.Sales people not pushy at all & went out of their way to find me my perfect car.

Sales

Very good communications

Sales

John Clark BMW have been my dealer for 38 years and the personal service offered and provided by them has been faultless throughout my time as a customer. The staff are very friendly, extremely polite and very knowledgeable about their product.

Sales

All thanks to Jacky

Sales

The sales person I dealt with was extremely helpful and knew the BMW product inside out, very knowledgeable regarding the vehicle that I had chosen. Allowed me time to consider my purchase and did not push for a decision on the day I had a test drive

Sales

Hassle free.

Sales

After the problems at BMW Finance due to an error at the Centre, the handover was smooth and trouble free. I bought from a Centre, 500 miles from home which added to the complexity but it worked very well.

Sales

Nick and Adam were excellent

Sales

Salesman was very helpful and friendly

Sales

All went smoothly

Sales

Callum McGowan assisted and ensure I was updated throughout the entire purchase of my new car. It is an exciting however nervous experience picking up a brand new car. He explained all the features of the car and ensured I was happy before leaving.

Sales

Very professional input and advice from the Sales Executive Nick Garvie.

Sales

Friendly and responsive organisation. Always willing to help.

Sales

We were very pleased with the service we received from the salesman (Mike) from start to finish of the purchase of our new car.

Sales

Yes car meets all our requirements thankyou

Sales

Their service from my initial enquiry to delivery of my car was exemplary throughout

Sales

Staff helped me choose the right car, it was delivered and ready for collection quickly.

Sales

No 1 was the car - the X3 fulfilled all our requirements and some. We have been Audi owners for the last 25 years. Good service from both sales people.

Sales

The salesman Doug Coull was first class