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See other comments as to why I didn't give a full 5 stars
after initial issue fairly straightforward
The service was carried out and my car cleaned and valleted. I had informed BMW the back brakes were squealing again, they kept the car overnight and managed to check and clean the brakes the next day, when I returned the service car.
Service generally is very good. I feel valued as a customer.
it has been better on my many years of using john clark
Problem resolved quickly, nice courtesy car while the car was in
Same as above Car done 7k and wheels are defective. Say it's stone chips, really not.
Good service here, shame about other dealerships.
Car was booked in for 1 day, however this eventually took 2 days. The problem was fixed (I drive) but the lack of communication was disappointing. When given the car back it came fully valeted which was very pleasing
Service wasn't carried out correctly first time and had to go back to garage to get it done properly
Following the work which was a tyre replacement we experienced false indications of low tyres pressure twice. I think the sensor was damaged.
All good no bad points at tall
Top class. Slick operation
On this occasion I was dealing with the Service manager who was very helpful and accomodated me as I would have expected.
Sales rep I bought new x5 from made short notice arrangements for me to get a courtesy can whilst my vehicle was in getting new windscreen fitted.
I was sent a video from the service showing my brakes to be in good condition. I received a phonecall only a few hours later to say that the car had failed the M.O.T. due to the brakes! There was way too much time spent with all the false niceties.
Had to wait 4.5 hours for what was essentially just an oil change
The service was ok
Poor experience picking up car after the service
Car dropped off at 07:30. Not ready at 16:00 when advised it would be. Finally got car at 17:15. I had to arrange for someone else to pick up my daughter from school.
Although the rear brake pads were not it stock I was given a courtesy car to go home and come back three days later
service carried out on time
As above. Sophie made the experience delightful.
Didi the work I asked to be done.
very helpful people. A pleasure to deal with
top class polite service
They are always very helpful towards me.
My concerns were addressed and there was good communication
Kindly offered to cover labour costs.
Carried out everything thing I requested in a professional timely manor
Just the usual first class service I have come to expect and never disappoints
The service process is efficient but..... given I travel 40 miles to Aberdeen to have the car serviced I was a little disappointed that it was not possible to get a courtesy lift into town to do some shopping while the car was being serviced.
See above, plus as the car was in , the recent recall check was also carried out at the same time. The result of this was, the radio failed to work. Eventual diagnosis resulted in a broken radiocontractor. None in stock, so another visit was required
No hire car available Late service slotAsked two employees about a product and still no response despite being told I wold be contacted about the matter.I wasnt contacted when my MOT was completed.
Brilliant company to deal with .
Happy with the job even though it took longer than expected for what I believed should have been a routine warranty job. However BMW were apologetic and allowed continued use of customer car
right from the team at the front desk to the staff at the sales and service desks, we are made to feel welcome and important.
Very. Extremely easy to deal with.
Given poor and false informationDuration of repair unacceptable - took over a month to resolve a simple issue.Poor communication and treatment No follow up despite assurances
Very helpful and a pleasant experience
You normally arrive at the garage hand over the keys and walk away. This time I walked away having met the mechanic and everything was explained what they were servicing and why.
Great service, its drop off and pick up Car cleaned, car looked at, easy to deal with
Achieved expected result although took slightly longer than expected.
Paint work was of a standard a child could better. I had a spurious warning about rear passenger indicator and brake light failure, I informed the service person and the fault is still showing.
Because, a problem I raised still exists, and the mess off my car was unacceptable, considering it went in in emaculate condition, and came out covers in dirt, dust, horrendous amount of bird droppings,
Nick explained everything to me that I needed to know.
Apart from my recent breakdown where I opened the boot to find a large plastic engine cover which had been forgotten about. I had to travel back into Aberdeen to get it fitted. John Clark have been very good, the issue is with BMW reliability.
Usually have amicable customer service, and car is always returned promptly as organised.
well received and prompt attention
Everything I asked for was carried out with no issue
When trying to contact the service department by telephone it took 2 days. The first day I phoned 4 times & was informed service department was busy & that somebody would call me back, they didn't. then the 2nd day I phoned 3 times before insisting
Job was done quickly and kept up to date by front of house staff each step of the way.
I got a quote for my service they said it would be £270 Approx my bill was £600 because it was a major service.they quoted me a normal service by mistake. My washer bottle never got topped up I was told that's not part of a service
I haven't used john Clark Aberdeen
Excellent service received across the board, from the quality of the loan vehicle to the updates I received throughout the day.
All went to plan
Appointment always on time. Waiting area well stocked. Complimentary lift back into town.
John Clark Dundee not Aberdeen
Sorry, your mistake. Not Aberdeen but Dundee. I've dealt with this dealership now for 27 years and confess I feel part of the family. Bottom line is they listen & then set out to please.
Service performed correctly and within given time frame.
I was completely satisfied with the service I received at John Clark Dundee.
Friendly service with knowledgeable staff and a comfortable waiting area. My car was serviced quickly while I waited.
I booked the car in to get the brake service done and the parking sensors repaired. The rear brakes were done but advised that fronts were OK. The sensor part was not in stock and the front brake indicator is now on, 4 weeks after the service
Once again, I've been let down by the very poor communication and organisation at BMW
No issues & great service
A very helpful garage as my approved used BMW was having some uncertain banging noises from the front wheel. John Clark has been tirelessly trying the best they could to locate the mystery sound.
Great service, courtesy car (new). A little pricey
Was only informed that my car was ready for pick up when I called the following day to find out progress. Car was serviced and passed MOT with one advisory - nail in near side rear tyre. the tyre failed the next day. Advisory???
very professional and willing to meet my other commitments
Efficient service and the service representatives were knowledgeable about the work that had been completed and could answer all questions.
Resolved an ABS problem efficiently
Very satisfied with the repairs and service prior to getting the car back.
Car was dropped of in the morning and we got a call car was ready in the evening.
See above comment
My car was due the first service, should have taken 1 day but ended up taking 5. I call numerous times for updates on progress and on the majority of occasions I could not get to speak with anyone who could update me.
There were no problems with my car following the service
Friendly, courteous and helpful and do not try to up sell
Kept up to date with when car ready. Easy to book in. Friendly staff and helpful
Went to dealer to book car in. When I turned up on the day, the car was not booked in for that day. I was however told not to worry and my car would be attended to
See above. Poor customer service from your staff member who booked in my car. I felt like I was a burden. He never smiled and I felt that he was just going through the motions.
Issue was rectified with minimum fuss. Top marks again for the Service Manager (Raymond).
No issues with the problem after it had been repaired
Generally efficient service, but took a long time between arriving at showroom and leaving in the car.
Garage forgot to reset the service indicator.Have to go back and get it sorted - very inconvenient.
Never have a good experience when visiting the service centre. Was delayed for 50 minutes and never feel like a valued customer which is disappointing. Definitely room for improvement.
Everything was done to my total satisfaction.
Had car in for what I thought was a fault, 3 times. Staff agreed with me. Eventually found out it was a soft wear function update. This information hadn't been passed down to service centre. The function change is very annoying and unnecessary.
I know exactly where I am with them and I trust them
was kept informed on progress of new car and it arrived on time
Very professional customer service throughout
Everything ok, but perhaps the work carried out and condition of the health checks recorded could have been reviewed with me.
Had to return to have tyre pressure indicator checked. Did not want car washed but stressed need to wash and hoover internally. No hoovering done in boot area of tourer.
Work done in a timely manner. Staff helpful and the complimentary valet earned me brownie points with my husband - he thinks I cleaned the car!!!!
Very efficient MOT and service with a fault identified and dealt with promptly
The job was done when I needed it to be undertaken at short notice. Even thou the booking had been messed up I was fitted in.
Great service- nice people
Problem was fixed first visit which saves me a lot of mileage coming and going to the garage.
Was sent a video of work carried out on my car. Had no idea what the purpose of the video was and certainly did not understand what was being measured! The numbers meant absolutely nothing to me! Is it company policy to send this to customers??
Service carried out as per agreement Video clip of inspection is a nice touch.
First class service
Job down in time on budget Courtesy shown throughout the day
Went in to have seasonal wheels changed over. On booking I was told it would take c.90 mins so I agreed to wait. On arrival I was told they would also action a couple of call backs & it might take a little longer. It took three & a half hrs!
Car was picked up and returned with job done. However, the service team queried a task which was addressed.
They serviced my car as requested washed it and asked me to sign for the fact that my tyres were illegal and was unroadworthy
Efficient, helpful and no problems. Well organised garage.
The reason why the car was at JC was to check for premature wear on the front propeller shaft as per recall notice and I have nothing from JC to indicate that this work was carried out and that the front propeller shaft is in a serviceable condition!
Headlight was replaced without any issues
Helpful but let down by valeters
Smooth and friendly service
pretty much satisfied with service and customer support there..
Efficient check-in, fixed price service, courtesy car
My partner passed away a few months ago and always dealt with these matters regarding cars, servicing etc. I explained the personal, delicate situation to Raymond Henderson who immediately put me at ease and arranged the servicing without any fuss.
Serving, car pick up and return great. Only set back see above comment.
No hassle from the first contact to arrange sevice until the return of the car to the pre-arranged address when completed.
Cant fault my time there
I had booked courtesy car and was not advised at the time of booking that there would be a £15 charge. I think I should have been advised of this.
Everyone was very helpfull.
From arrival till leaving I was treated very well and shown respect by everyone
Nick was a very friendly and helpful sales person.
Hugely positive experience thanks to Doug Coull and Adam Barry. The nice touches were the video of new car before collection and the effort they went to in finding the vehicle we wanted.
The Sales person was extremely helpful during the purchase and delivery of the car.
People involved easy to deal with and very accommodating
Good atmosphere and good coffe
Online and dealer service always efficient and professional. Main contact, Neil Sutherland in BMW Aberdeen, provided a professional and friendly service
service and delivery was fine. it is just that the car (through no fault of the dealer) seems a bit of a lemon
Any queries were answered efficiently and quickly.
Everything was very done in a very fast and efficient way!
Everything was great from start to finish, Nick Grarvie went above and beyond in helping me choose the right car.
As stated above excellent service from Lynn - nothing was a bother for her.
The service from the moment you walk in the door is top notch. Whether you are in to purchase a car, get an M.O.T, or simply to look around at new models, you are always treated like you are valued and welcome.
Too many people involved in the sale to award "completely satisfied". Quite a lot of sitting about waiting for people.
I have not received my car as yet it will be at the garage today however I am sure it will be the usual good handover
The salesman was perfect and walked through everything with me pertaining to my new vehicle.
As I said previously Nick Garvie has his job down to a fine art and makes the process relaxing and enjoyable.
Good deal friendly staff
Always exceptional service
Could not fault the process or service.
Things done when needed and treated well.
Good personal service. Sales staff very helpful
Well informed and good explanation of the new car capabilities
good service, made to feel welcome and good quality and performance of car
Spot on. Tremendous set up, very friendly staff no matter who I communicated with and by whatever method. David Jones was first class, a gentleman
Cannot fault the service received from all staff members encountered.Knowledge of vehicle and patience explaining everything.