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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great team and looked after all service needs.

Service

Excellent dealership

Service

The service and information I received from Gary and Martin at the dealership cannot be faulted.

Service

Passed its Mot then they send a video of the free health check plus show you about the advisories but not hasseling you to get it done right away .

Service

Very thorough, incl complementary additional checks. Very flexible re rearranging the service date. Detailed explanation re what work was done and points noted for what work that may be required before the next service.

Service

Service second to none compared with my local dealers

Service

No complaints and completely satisfied with the level of service.

Service

All good

Service

Very satisfied. From the minute I phoned to say I had a problem with my car they got the car in as soon as possible and organised a hire car for me for a few days.

Service

Very good service

Service

It would have been nice if the car was washed and clean

Service

Staff kept in contact with regards to the car and kept me informed of any issues found

Service

Friendly and welcoming atmosphere, good dealer facilities and very helpful and transparent staff.

Service

no issues

Service

John Clark has always met all our needs over the years they have modernised by kept it personal.

Service

Very satisfied with all aspects

Service

Good safety protocols (some customers ignore the one way system)

Service

Easy to arrange and done quickly.

Service

Great communication, very customer focused

Service

Good communication, excellent service, clear and easy procedures when booking in and picking up the car after the service.

Service

they did the required job in the allotted time frame.

Service

Quality dealership, great knowledge from staff and really well organised

Service

Always satisfied when I go there. got a very good deal again on my new car.

Service

Everything was good- just as you would expect for a luxury car.

Service

Very happy with the service provided. Very professional and helpful from the minute I enter the dealership.

Service

Excellent customer service, everything was perfectly done with no issues encountered at all. Well done!

Service

good service

Service

veryprofessional

Service

I recieved the excellent service I expect from John Clark BMW

Service

Service was carried out in good time, and car was given a complementary valet.

Service

Missed my cuppa & complimentary biscuit whilst waiting for my car to be serviced LOL. Roll on end of Lock down when things can hopefully get back to normal again! But on the whole I was extremely happy with everything at BMW.

Service

3 week wait to get the service but it was carried out on time and staff dealt with me very efficiently

Service

Very good and friendly staff very helpful

Service

Always kept in the loop on what was going on

Service

quick and easy service. suited my schedule

Service

We were given a time frame and the service was completed as we were told it would.

Service

Good efficient service carried out on time , very good communications

Service

Efficient checking car in for service, good communication of work required and provision of a loan car.

Service

They did exactly what I requested in the stated timeframe

Service

Excellent service, no complaints

Service

Very impressed with the customer service provided throughout the entire process of dealing with BMW Aberdeen.

Service

5 star service deserves 5 star reward

Service

No problems

Service

All completed on one visit, from diagnosis to done job

Service

Best service and best teams and I felt so nice when I was waiting my car and looking at the cars there

Service

I am happy with the service

Service

The car was diagnosed and the fault repaired. Our car was delivered back to our house and the loan car picked up which saved us a lot of problems.

Service

Techs found potential issue and resolved. No issue with car since problem was fixed.

Service

Profesional and time focused.

Service

Friendly and professional staff with good communication.

Service

Everything went well

Service

Needed the process to be quick and efficient due to work demands and this was done very well

Service

Great customer service. James the service advisor and Garry they were very helpfull.

Service

Polite, efficient staff. Good procedures in place for COVID control and social distancing. Car returned to me serviced, washed, cleaned and on time. I have never experienced any problems with JC.

Service

Offered to do service immediately and car available to pick up at my convenience.

Service

Job well done but took a long time to do

Service

Because they did a wonderful job and were very nice about it

Service

Couldn't have done anything else to Improve the service provided.

Service

Prompt service, turnaround and updates given.

Service

Painless

Service

Easy to make appointment, timescales met.

Service

Good service, coffee and even returned my hat I left behind in the post.

Service

Good service

Service

Quick work and completed to my satisfaction.

Service

Work was carried out as promised and end result looks very good.

Service

Good service, expensive but efficient and easy procesa

Service

Good service

Service

MoT test carried out quickly and to schedule

Service

I needed to pick up my car earlier and JC made sure they got all the work done on time.

Service

Welcoming and pleasant as well as efficient.

Service

Very good service

Service

My car was collected from my house by John Clark and returned in the evening. John Clark contacted me suggesting other works which could be completed while they had my car

Service

Service carried out on time and kept informed throughout

Service

No complaints. Fault resolved quickly Warranty repair - no quibbles

Service

I was given a full review of what work will be carried out and also another job out with the original work scope was carried out to my satisfaction.

Service

easy drop off, quick turnaround and nice clean car

Service

Nice staff

Service

Great team, great value, expert advice, clear timely communication. Smashing. Please keep up the good work.

Service

Very slick and organised under CV-19 conditions

Service

Done in timescale expected. No issues

Service

Particular problem resulting in 3 visits required to solve issues.

Service

Only issue is pricing

Service

Carried out all that was required quickly.

Service

The service staff, from booking to collection, were very professional & courteous.

Service

Always receive excellent service from them

Service

Everything ran like clockwork

Service

Excellent service. Always kept informed on the progress of the repairs

Service

Car was booked in promptly and work was carried out on time

Service

Excellently completed car, on time and valleted.

Service

The work was done while a waited.

Service

Very efficient and communicate well regarding items for repair.

Service

Work was done quickly. Car pick up and drop off within a few hours.

Service

Nothing to add

Service

Everything went as planned. Service was completed in a timely manner and good communication with John Clark representatives in regards to my vehicle.

Service

My car was well looked after, the servicing was carried out very well and the car ready when we had agreed. Very satisfied with this.

Service

Because I was completely satisfied

Service

I had purchased a new vehicle from another BMW dealer, despite this, when i spoke with Lisa Hay in the service department she guided me on what I needed to with regards to fitting a tracker and getting the information to my insurer.

Service

The job done properly by trained techs.

Service

Carried out work we requested on time.

Service

Everything done spot on time with incredible efficiency!

Service

Service was as I expected and a loan car was provided.

Service

Good service

Service

As above

Service

I would like to mention Stewart Kerr - Stewart has gone above and beyond for me whether it be keeping me up to date, trying to save parts and being able to have some costs covered by BMW. I know others gave been involved, but Stewart has been superb

Service

Pleasant, prompt and very efficient experience throughout even with current distancing restrictions

Service

.

Service

Good while you wait service, polite staff. Efficient mechanics.

Service

Bought a used bmw from a dealer in England shire as unable to find the one I wanted near me. 540i touring m sport. They have helped me immensely in my quest for perfection. Service next ????

Service

Made very welcome by everyone there.

Service

Very efficient and friendly. Car was washed and hoovered and our puppy was welcome to come in the waiting area with us !

Service

Very straightforward experience, excellent Covid 19 procedures in place during administration activities, good communication via smartphone during service and simple handover procedure on completion of work and return of vehicle.

Service

Haven't experienced any issues. Customer Service was exemplary when dealing with the service advisor. I did think upon leaving that the receptionist was somewhat grumpy in verbal demeanour.

Service

Everyone extremely helpful making the visit hassle free and quite relaxed

Service

The work was carried out to my satisfaction.

Service

Service dept was faultless and even collected my car and delivered it back ( 240 miles in total) due to my present medical problems

Service

No problems

Service

Comment as above

Service

I have been dealing with this owner since 1994 have have always enjoyed first class treatment and respect. I have never been taken for granted and always deal with the same sales executive, from whom we have purchased 8 BMW's since then.

Service

JCM Group were very professional about arranging a suitable time and date for an MOT and service of my car, and for picking it up from my home and returning it fully serviced. Video of inspection of tyres, brake discs etc was very reassuring.

Service

Driver was polite and professional attitude, liked the video of inspection carried out on car

Service

My car was originally in for a recall, but after a thorough health check another problem was identified. The work to repair my car was done really fast and the customer service was great, I was kept up to date with all the work they were carrying out

Service

Covid precautions made the process irregular but that said, the experience was always positive, punctual and friendly. An overnight test drive was arranged which was a real bonus and offered a genuine insight to the vehicle we had enquired about.

Sales

Detailed information given before and after sale. Friendly, efficient and great communication throughout. No oversell and favourable price.

Sales

Salesman was excellent

Sales

Very friendly and professional sales environment.

Sales

All good

Sales

Very satisfied, this is my 6th bmw dealing with Doug Coull each time and it's a pleasure everytime.

Sales

from initial sales call to delivery everything went as planned

Sales

Very friendly and updated about delay with car production

Sales

Have used John Clark BMW Aberdeen on numerous occasions. A very friendly and personable experience. Mike Murray is an extremely professional sales person who provides an individual experience from start to finish. 5 stars for him.

Sales

Absolutely delighted with the BMW Centre experience. Everyone I dealt with was polite, proactive and helpful at all stages. Doug Coull, in particular, is always an absolute please to deal with.

Sales

Sales Executive kept me well informed on process from start to finish and helped identify the right vehicle based on needs.

Sales

Professionally handled by Nick Garvie.

Sales

Very good experience in the dealership, and with email/phone communication back and fore related to the vehicle.

Sales

Kept in touch from the date we confirmed order until delivery. Helped on any way possible and offered continuous help if necessary.

Sales

Car had to go back for second valet which was booked in with no problem by David Michael who had kept me regularly updated. As David was off that day James Ennis looked after myself and kept me updated. Picked car up and very pleased with it.

Sales

Star very helpful and knowledgable

Sales

Couldn't have been smoother, delighted with the service.

Sales

Very professional service, which was seamless from order to pick-up.

Sales

Every query was answered. Jacky listened to what we were looking for and gave us information on the options available

Sales

Made to feel very welcome and easy to deal with

Sales

I was kept up to date during the entire process and treated very well at the BMW Centre. The salesman, Mike Murray did a great job.

Sales

Professionalism of the Nick and the other people involved in the sale

Sales

The experience was brilliant. Neil shared a personalised video with me and really listened to what I wanted in my new car.

Sales

Personable service, knowledge of the product and communication throughout the process when COVID impacted delivery schedule. Could not have done more to keep me updated.

Sales

Good handover, clear advice.

Sales

Lynn and the team were very helpful. Lynn kept in communication during the sales process despite being on holiday. Brenda in the accounts team was hugely helpful explaining the online forms and digital signatures.

Sales

Salesman was very helpful and kept us up to date throughout the process. Car was ready ahead of collection time and staff took time to walk through the vehicle giving a clear explanation of all controls etc.

Sales

Slick process, little fuss, sufficiently attentive without being cloying.

Sales

Car is just fabulous

Sales

Car was sanitised, showroom was Covid friendly

Sales

No complaints from the wife as she had to go pick it up so that's a bonus

Sales

Very clean and well kept.

Sales

Again because of the efficiency and ease of the process guided by Mike Murray.

Sales

I completed the sale of my car all online due to the COVID pandemic through sales executive Lynn McBride with John Clark Aberdeen. I was delighted with the service, very clear and quick responses and received the exact car I was looking for.

Sales

the total process was seamless,very well organised and,from my perception,first class.everything was done in a most professional and customer friendly manner.

Sales

Very easy and attentive handover of our new BMW 520d xDrive including very helpful explanation of new on board computer systems

Sales

Video was a nice idea

Sales

It was great, handover quick and efficient, friendly team and felt safe with current conditions.

Sales

Happy with my experience.

Sales

Covid did not interrupt a very easy examination of the options and eventual purchase

Sales

Car sourced reasonably quickly. Test drive, features, finance and handover handled brilliantly.

Sales

Car is first rate, very comfortable and meets expectations.

Sales

Ten out of ten!

Sales

I would have said completely satisfied but for the omission of laser lights from the original order. As it was explained to me this was an understandable error where "Visibility Package" was input to the system but "laser lights" were not.

Sales

The centre gave me all the help I needed to select a suitable car and offered a fair price for my trade in.

Sales

Very helpful staff but delivery charge could be cheaper

Sales

Simple, smooth handover and minimal paperwork involved.

Sales

Excellent customer service - Nicholas Garvie was very helpful, explained everything to us and made purchasing with BMW a great experience.

Sales

The salesman Doug was brilliant from start to finish. Very helpful, knowledgeable and clear in his communication. Thank you

Sales

The service was very good. There was a slight hiccup with applying the BMW Protect, it hadn't been done when I picked the car up, but it was rectified satisfactorily a few days later and I would not therefore "mark them down" for that.

Sales

I have purchased all my BMW models which now total 14 for the last 40 years from John Clark Ltd Aberdeen.

Sales

Great service and very welcoming

Sales

Hassle free hand over

Sales

I enquired via email and promptly got a reply which resulted in a test drive within a week. They were very efficient and professional

Sales

High level of customer service, with knowledgeable sales team who knew the product and able to provide answers to any queries. Nice attention to detail in the handover of the car, and nothing ever felt rushed.

Sales

Second car bought from Doug Coull @john Clark. Would of been nice to have car delivered in these covid times but overall great service.

Sales

Again I couldn't fault the team. They kept me updated on everything. Their help was great with any questions I had and if they didn't know an answer they were sure to find it out and let me know.

Sales

Easy to deal with