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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, carried out at little notice due to the air suspension failing. Very helpful staff

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dealt with in a very professional and timely manner. great staff

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Excellent service and information provided

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very fast and friendly

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Its been a very good service, staff are friendly and happy to offer advice. The courtesy car service is also very welcome.

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Car collected and returned on time by polite and efficient personnel

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Collection and delivery 5* +. Car valeted excellent Car running more smoothly on return after check. Safety ensured

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Problem sorted and explanation given as to how problem had occurred..

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Everyone was friendly and helpful

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!st class customer support. Helped me through the whole MOT/Service process advising me on the best way forward at every step.

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Timely service and attention

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Issue resolved.

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No hassle

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Everyone was very helpful

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Excellent service

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Great service

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Very easy experience and dealt with extremely professionally.

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I really appreciated my car being picked up and returned. The work was done so quickly and my car returned so that I didn't have to wait at work for it- thank you very much

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Did what I wanted

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The whole experience was quick, easy, no fuss

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No problems encountered during this visit.

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Well executed service completed on time

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Everything I wanted was taken care of

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Effective and efficient

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The work was carried out within the agreed time

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The work was completed satisfactorily & the vehicle returned nicely cleaned & valeted

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Coatings on car we're rectified - my thanks to Jim McGouldrick

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As good as new when returned

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Arrangements were completely

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Very efficient

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Good & prompt service, and the video is nice touch.

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Excellent service

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Good upfront contact establishing scope of work and this was carried out in timely manner.

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Comfortable environment to sit and wait while the vehicle work is carried out.

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I have used John Clark BMW in the past for my motorcycle servicing. Always found then reliable & honest.

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Car collected from my home, video report and completed service sheet sent, telephoned to confirm authority to replace two tyres, car returned to my home.

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Due to lockdown an excellent pickup and delivery service no hassle.

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Very efficient visit

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Very good service, friendly and helpful staff

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From booking to completion of service everything went like clockwork

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Due Service carried out in an efficient time frame seems car running more smoothly after service. Service Dept. and Workshop Management very friendly and courteous.

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superb service

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It speaks for its self

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The go above and beyond to ensure that customers are treated well and work carried out.

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Very informative and knowlegable.

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Video of work sent for me to review which was very informative.

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Very Professional. Dealt with other BMW Dealers over the years not as good as this one

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Prompt service and the car was also vacuumed and washed.

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Hassle free with no complaints

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Polite staff and reminder that service was due

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i bought my car from dundee branch and was not impressed but the aberdeen branch have been helpfull honest and first class

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Very good service, pleasant waiting space, and sit and wait service was done and dusted in 2 hours.

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Because it was first class

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Did everything right first time.

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Excellent customer service.

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Efficiency

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Consistently excellent service that understands my needs and responds well to problems.

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As usual customer service was courteous, pleasant and efficient.

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Very happy and would recommend.

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Friendly helpful efficient

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Excellent

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Happy with the service

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Very satisfied clear and courteous staff.

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good service

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All work was completed on time and to a very high standard.

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Everything completed as agreed

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Good service

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Nothing at all to worry about.

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Very helpful staff

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Work carried out professionally.

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Car was in for 1 issue and this issue was sorted on the first visit.

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Everything went as expected up to the usual standard.

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Always helpful and mannerable.

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Great service, no faults

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Courteous , everything explained clearly .

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No issues with service

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No hidden costs and quick response .

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I gave this answer because your never treated like a number, always as a person.

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Always first class, even with COVID restrictions the BMW team have processes down to a fine art. Always a warm feeling from everyone when walk into the showroom. Sales team know my name when I enter, that is customer service and care.

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Kept in communication about car

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Very prompt and informative, had an issue with my car of which Lisa Hay took time to explain and send pictures of what was wrong. Very much appreciated.

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Having used Inverness previously this was my first time using John Clark (Aberdeen). In my opinion service better in Aberdeen

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The team at John Clark are first class despite from what I can see being run off their feet. They resolved my initial issue under warranty , performed an external part installation and replaced a tyre which wasn't scheduled . First class service

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Good customer service.

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We've always been given a very good standard of customer service

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Everything done to time and order

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The service is brilliant.

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Always do a good job and communicate well

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I have bought numerous cars from John Clark BMW in both Aberdeen and Dundee, and i have never been dissapointed in the product.

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Friendly efficient service

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Stress free and professional

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Very satisfied , checked the car over, was informed of things that would need done later on , they do 0% when paying uo for things which is handy

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Very informative and communication is clear and timely

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Easy clear process

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Special mention to Lisa Hay for her excellent customer service.

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Repairs were undertaken quickly and with little fuss.

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Overall very good, the technician working in my vehicle was very knowledgeable, he contacted myself a number of times over the phone and I enjoyed the fact I could talk to the actual person working on my vehicle, rather than just a receptionist.

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I've been privileged to have had BMW's for the last 40 years ( the past 30 years all from John Clark) and I can honestly say every car has been better than the previous. Now have the M2 Competition and it's awsome. 1st Class Service don't change.

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Two chaps on service desk excellent easy to deal with.

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We're quicker than I thought they would be

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They are very friendly and helpful

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Excellent attention both before and during service

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The service went well. I had no issues at all.

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In spite of Covid restrictions which prevent the same experience, all was well explained and time was spent to make purchase and handover very satisfactory .

Sales

every one was friendly and took time to explain everything

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Completely satisfied, everything went through with no issues or delays.

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Car was ready early, detailed handover on all features was provided.

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Nick Garvie and the supporting team were first class

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Willing assistance; good product knowledge; not a pushy sales approach. Reasonable trade-in price.

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Was provided with an excellent service from our sales man Michael Murray he kept us updated at every stage, our questions were answered quickly and even after we collected the car he has still kept in touch to ensure we are happy

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The handover was fantastic. Car was sitting in the show room waiting when I arrived. The product genius James who did the handover was great and spent over an hour explaining the car and answered all questions I needed to know on service plans etc

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Hassle free and kept informed

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Nick Garvie did a very professional job.

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No issues

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Excellent centre and very friendly

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Doug kept me well informed from order to delivery

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Doug was key to arranging finance, fine tuning my order and keeping me updated on a regular basis regarding delivery date. Documentation was fully explained and easy to complete. Hand over process was simple but thorough

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Everyone i dealt with were excellent,nick garvie,andres zeps & adam barry brilliant guys

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The vehicle was delivered very quickly despite the current HGV and Fuel supply chain problems.

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Douglas Coull sales assistant for his help during the process. Always a vailable and excellent customer service

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Yes all good, the dealer was good at keeping in contact but BMW HQ could do more on delivery dates and timelines

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Completely satisfied really made to feel like a loyal and valued customer came up with the right car that I was looking for and even more important came up with the right deal for me financially time taken making the deal and no pressure felt.

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Very good service. Car was made ready to fit with my schedule

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It was so easy and straight forward. The online forms to sign were quick and easy, and much better than lots of paperwork. The pick up of the new car was convenient and enjoyable. I loved the attention of the James the BMW Genius too!

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Adam Barry and Nick Garvie kept in Contact and updated me every couple of days. First class service.

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Nick provided a very thorough handover explaining all the controls and the car in great detail.

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Very helpful and courteous staff, really good service.

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First class

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I dealt with Doug Coull who is a great embassador for both BMW and that dealership - he was fantastic. I have no doubt that I will buy another new BMW from John Clark in around 2-3 years time as a result of this.

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Very efficient and easy changeover

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Alana Campbell sales executive and all the other staff at BMW Aberdeen were all very helpful and informative. explaining the workings of my new car and making me feel very comfortable in my purchase.

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Excellent experience from start to finish

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Very satisfied

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Very friendly and professional sales carried out by Mike Murray.

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Car was delivered ahead of original date.

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Always kept up to date

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Professionally carried out at all times.

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Every person I dealt with was friendly, knowledgeable and a credit to the company. Michael Murray took an interest in the family and felt like I had known him for years. The follow up call a few days later which felt like a chat than a sales call

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excellent

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The purchase experience was greatly enhanced by the professionalism of the new car sale executive Nick Garvie.

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Salesman very helpful and at pains to make sure I had his point of contact for queries and follow up. Information on delivery comprehensive and excellent.

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We were kept up to date at all times during our purchase. Nothing was a problem from explaining vehicles and options for finance. Very professional service and freindly staff.