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Excellent service from your staff. Professional and knowledgable
Everything nearly perfect apart from forgetting to mention one thing on the post service Narrative that I had asked to be done. (Check tyre pressure monitoring system).
Great customer service, pick up and collection of car for MOT as it was not done prior to buying. Issues with brakes that were dealt with quickly.
everything carried out as requested to a high standard and in a reasonable time
The fault was identified and we got our car back very quickly.
No issues at all
Can't fault the experience/ unfortunate that it was needed but service was first class
Professional and personable service provided.
At a previous health check it was recommended that I have my light level rods replaced which was the purpose of this visit. On my commute home after the repair, the lights on the car were pointing up into the sky and dazzling oncoming traffic.
The level if service is always very good.
I am happy with my experience. The only problem was that apparently a tow-truck was blocking the car-wash and my car didn't get a valet.
I had booked a While You Wait service but was informed that the car required a software update which could take an extra 1.5 hours. However I was offered a free courtesy car which meant a change to my plans but I did not have to in the Showroom.
Car repaired as per their estimated time and repair was perfect.
The Salesman, Jacky Chan was a delight to do business with as was his manager, Adam. Very satisfied with the deal overall.
Great and efficient service. Staff very welcoming and friendly.
fixed the fault.
Easy booking, professional inspection, ready and washed in timely manner as requested.
This visit was good and staff were pleasant and timescales were kept too.
Very smooth process. No issues
Friendly knowledgeable staff.
I presumed that the £371 cost would have at least included a vehicle condition check, but no it was just for an exorbitant oil change, ridiculous
Pleasant to deal with , work done when they said they would do it , kept up to date, car returned cleaner than it was .
Great staff no hassle
As above- Reception are not helpful and rude
Pick up car from work makes it very easy and no hassle. Car always comes back cleaner than went in for MOT/Service.
Again no issues
No problems with the service
Car ready for pick up as advised. Very good feedback process on results of work carried out Comfortable waiting area with coffee and biscuits. Efficient staff.
Kept me informed and were willing to wait a day for me to go back up to Aberdeen to collect my car. Stephen was happy to discuss my options and agree when I was coming back up.
I could not fault anything from price to service
The original warranty items were handled (badly) by their Tayside branch. After I complained to BMW they took the vehicle back to Aberdeen. Issues are still not resolved, and BMW have still not responded to me. They did at least add GBP 50 of fuel.
Always good, friendly service, open when you need them to be!
Only part i would say is the high price
The job (swapping winter and summer wheels & tyres) plus a wash and vacuum was done in an hour and a half on a while-you-wait appointment - after I had made clear to Service that previous occasions had taken up to a ridiculous 3 hours
Pleasant helpful people. Efficient and quick - they make you feel you are a respected loyal customer.
The body shop let's john clark down big time went to body shop when picked up x5 for quote stone chip on bumper and mark on alloy wheel told get a price next day have phoned back log on quotes still waiting
Didn't get a call to tell me tyre price. I chased up and by that time the tyre that had been available from a local stockist was gone. Had to go with one from BMW Direct. That meant next day plus extra costs.
Part required not in stock, but available next day. Courtesy car provided.
Jobs done as expected.
Staff helpful. Facilities great. Prompt efficient service and good value.
Everything went very smooth
Quality of service good, however disappointed that the Service pack was not showing against my BMW account and was not able to be verified through a simple call to John Clark, Dundee. Resulted in my wife having to home to collect my order paperwork.
I was informed of the service scope and the best service option.
once again john clark Aberdeen give great customer service making the experience a good one
Would have given 5 stars, but no warning that settings on car would get all messed up during software. Seat position had changed wildly and took me forever to get back to correct position. Being able to back up settings and restore would be good.
Usual courteous service, nice environment and quality mechanics.
Turned up with a fault with no pre booking and the car was repaired within two hour. First class service.
as a returning customer I received the usual high level of customer care
As mentioned earlier, due to safety concerns experienced post vehicle service.
Steve was very friendly and my car was returned clean and tidy also had a courtesy car for my convenience fro t of house staff very professional, I also like the videos letting me know of any potential problems
Friendly, polite and helpful
Always good service from the staff and the work was done on the car on the time and with the price quoted.
Booked in work completed quickly and back on the road with an hours waiting appointment
Easy to arrange the appointment; email confirming the appointment; ver helpful staff.
No one called to say my car was ready and as usual when i called i could not get past reception who stated everyone was busy. I was kept waiting when picking up the the car and ended up being late for an appointment
Car booked in quickly and I decided to wait on the day. Kept aprised of progress and additional work discussed before being carried out. Car returned to me without being washed or hoovered as requested.
No problems encountered during the service and was kept well informed by telephone from the service advisor. Great to get the tires on before the winter and at a very competitive price. No hassle.
Made to feel very welcome all the time. Both by Lynn McBride and the whole Aberdeen John Clarke BMW team. Thank you.
Service department are very good, they keep you informed on what is happening with the car. The car was repaired under warranty. Very happy with the service I recieved from the service dept. The sales dept should learn from them.
Easy to book and very professional service. And on time.
minor dissapointment that the tyre pressure notification/warning was not actioned as part of the service/checks.
Treated with courtesy and respect when returning back to JC.
I am new to John Clark BMW and find from receptiion to workshop & handback of motor a friendly high standered operation apart from my hiccup over tyres.
Overall good service
Customer service wasn't as I expected at all from BMW. Not even told
slick operation from start to finish
I want to mention Chris on the Service Desk. Lovely manner, approachable, puts you at ease, helpful. I hope he goes far.
In total I have visited the garage and bodyshop 6 times to get the issue with the wheel fixed. This should have all been done correctly before I bought the car, instead I have driven over 180miles and spent countlesss hours to get it resolved.
Work done as requested, in good time and friendly staff!
No public transport where we live and a courtesy car can sometimes be essential. However the service would have to be delayed for over 3 weeks if a courtesy car were to be provided.
Friendly fast service.
The member of staff I dealt with was professional and went beyond my expectations is resolving my request.
Several cars bought across the John Clark group between my husband and I......1 slip up from me to another local dealer and never again will I go elsewhere. Husband is now seeing my point and will return to John Clark in the future.
On the mechanical side of my visit, no problems and prompt. On the BMWconnect+ guru intervention, no progress and little explanation (not recommended)
Prompt efficient service
I'd booked my car in for replacement front tyres around 10 days prior to my appt but upon arrival at the dealership I was informed that the tyres weren't actually in stock. Whilst unusual, this was an unnecessary inconvenience.
My service provider Chris was very friendly, efficient and pleasant to deal with.
Im very satisfied. My car had some problems with its wheels and a mark on the driver side and without any hassle, the wheels were replaced and the side of the car was fixed. Lynn McBride was so helpful at all times and couldnt do enough to help.
No issues with the Service depart. Sales teams have been shocking.
The wrong part was originally received so it took longer for the repair to be completed.
Service cost is not transparent, were quoted £360 for its first service,, actual cost £345.00??? Asked for someone to check the wheel arch liner as it is kinked, report said there was no fault, had to take a workshop tech out to show him.
The car was initially delivered to the wrong country, Ireland. As a result it took another 4 weeks to get it. Alana was excellent throughout and I was provided with a courtesy car over this period. However as you can imagine it was not good.
Everything was as it should be except for the charge for changing oil and filters - started at £286 and was eventually £190 ish when I complained.
Very high level of service and good communication
Good communication directly with technical service, easy to get advise and quick turnaround and
I have an x4. The fault was air conditioning. I don't value air conditioning in a convertible in the north of Scotland but costs to repair were acceptable
I had no problems.
Good service and good product.
Quick appointment, provided courtesy car, fixed the problem first time
Good communication through the whole job. Explained the problems very clearly.
Job done as expected
Friendly professional service. Helpful staff make the experience what it is. The brand management on site is as expected of/by BMW but the people make the experience rating given.
Great service, problem fixed on our BMW X1
3 new tyres and car washed took over two and a half hours for a booked appointment which seemed a long time. Waiting area comfortable though. Had to adjust tyre pressure after I left as nearside pressure 0.2 bar less on both front and rear tyres.
There were no problems with checking in or uplift of vehicle
Went over and above even taking my car back to my home and picking there car up
Not quite as spot on as it usually is. Took a bit longer to sort things out but overall well looked after and quality conversation with service engineer.
Any potential issues are clearly explained before committing to work.
Warranty work carried out and also health checks. Good to know if the car needs maintenance
The person I dealt with post-service was only interested in getting me to sign a disclaimer, which despite me reading it to him, he continued to misrepresent. I didn't get any of the information and advice I wanted following my car servicing.
Received phone call to say car was ready, but upon arrival was informed it had not yet been washed & hoovered.
Car was booked in for service at 1pm and it was not ready until 6-45 pm I was not in a hurry but thought that was a bit ott . I had requested a lift to ari and to get picked up after my appointment but was given a courtesy car and had to pay £15
Everything carried out efficiently
Complaint claim has been opened.
Excellent service, although very expensive
Straightforward process. Courteous and helpful staff.
Everything went to plan with no hold ups.
The job was completed in a satisfactory manner and I was kept fully informed at all times
good communications around the service job and timing
No nonsense no hassle srevice provided.
service second to none
Customer service staff a bit ambivalent at drop off and collection. Price of major service; to be fair, I did ask when I booked what it would cost. But £600 is a very serious amount of money.
Thoroughly investigated issue and managed repair via recall despite out of warranty.
Have no confidence in there work as reported they split exhaust for visual. Bracket bolts were still rusted and clamp sealed when removed later from an independent garage
Usual high quality of service. Work done on time, friendly staff. My car was only in for a Map update, as BMW UK unable to help. Still awaiting a call from them (for the 2nd time) on a technical ticket that was raised on this issue. Dealer did it!
Prompt courteous service as always
Booking given at short notice. Work carried out honestly and efficiently
Extremely satisfied with my Mot and service only 1 small niggle, I mentioned that my rear windscreen wiper rubber was almost off, but they did not replace, trip now to Halfords to replace
The customer service assistant was able to bring forward the MOT on the day in question which was more suitable for my requirements. However when I called to collect the car, I had to wait rather a long time for it to arrive at the showroom door.
Good customer service and engaging staff
Great attention to detail and nothing too much problem
Email with video explaining work required was excellent. Approval process was seamless.
Service department was rarely available to talk to, didn't return calls and didn't return car when promised.
No problems whatsoever with the replacement of the unexpected faulty egr valve.
I didnt know what the issue was with the warning coolant light on the dashboard and drove the car to BMW Aberdeen. Straight away the car was taken in and I recieved a courtesy car. Effortless and cant thank the staff enough. Was informed throughout.
Wouldn't go anywhere else
Problem identified and replacement vehicle provided until the car was ready to collect.
I came to service due to noise from breaks ! After about 3 hours i took my car back ! The noise had been gone for a few hours and then again !
Excellent communication on my cars remedial work progress at each stage. Courtesy car arrangement was great, allowing me to have a very reliable car to continue my daily activities.
Attention to detail,the little things that add up to an enjoyable experience.My car is now quite old but still running great thanks to the skill of the technicians.Obviously prices are not cheap but I don't mind considering the level of service .
Everything was completed in a competent manner and as requested.
As before a good job well done
Lynn as always was very helpful. always friendly and always smiling. very good knowledge of the product.
Whilst I wasn't actually at the BMW Centre, the salesman made the process very slick and straightforward. He also co-ordinated the fitting of a tow bar prior to delivery which was also very painless. Thank you Bob
Experience was great and so straightforward
Jacky chan did everything i asked of nothing was to much, friendly helpful staff throughout the garage really made my purchase easy
Despite changing dates and pickup time it never seemed to be problem
My only negative point was that on collection of the car, it took quite some time to get things put through.
helpful friendly and very proffessional
Very satisfied with the service from lynn my sales rep and with all who i dealt with at john clark bmw.
car was delivered to my house which was fantastic
Slick process to trade & buy new
Everything was on time
I'd like to give special mention to my sales contact - Mike Murray. This is the third time I've dealt with Mike when purchasing a new BMW. I really value Mike's detailed knowledge plus his professional and friendly approach.
Mike Murray was very professional and attentive at all times while dealing with him, a very good salesman and a credit to John Clark BMW
Doug Coull and Adam Barry both did a great job - both with my trade in and new purchase.
A simple and easy process yet again.
Very helpful and accommodating salesman. Kept me informed, answered my questions as quickly as possible and accommodated any requests I had.
Everything perfect,had an overnight test drive too.Sales people not pushy at all & went out of their way to find me my perfect car.
Very good communications
John Clark BMW have been my dealer for 38 years and the personal service offered and provided by them has been faultless throughout my time as a customer. The staff are very friendly, extremely polite and very knowledgeable about their product.
All thanks to Jacky
The sales person I dealt with was extremely helpful and knew the BMW product inside out, very knowledgeable regarding the vehicle that I had chosen. Allowed me time to consider my purchase and did not push for a decision on the day I had a test drive
After the problems at BMW Finance due to an error at the Centre, the handover was smooth and trouble free. I bought from a Centre, 500 miles from home which added to the complexity but it worked very well.
Nick and Adam were excellent
Salesman was very helpful and friendly
All went smoothly
Callum McGowan assisted and ensure I was updated throughout the entire purchase of my new car. It is an exciting however nervous experience picking up a brand new car. He explained all the features of the car and ensured I was happy before leaving.
Very professional input and advice from the Sales Executive Nick Garvie.
Friendly and responsive organisation. Always willing to help.
We were very pleased with the service we received from the salesman (Mike) from start to finish of the purchase of our new car.
Yes car meets all our requirements thankyou
Their service from my initial enquiry to delivery of my car was exemplary throughout
Staff helped me choose the right car, it was delivered and ready for collection quickly.
No 1 was the car - the X3 fulfilled all our requirements and some. We have been Audi owners for the last 25 years. Good service from both sales people.
The salesman Doug Coull was first class