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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No attempt had been made to allow for social distancing within the seated waiting area. Resulting in a couple sitting directly opposite me. On booking had been told I'd be there for 1 hour however was still waiting 3 hours later without explanation.

Service

Top marks to Arturs Andrejevs, good communication throughout the purchase process, very clear and informative. Also going out of his way when a puncture was found at a later date on the car, ensuring a quick turaround.

Service

Always made to feel completely satisfied by attention to every detail !

Service

From start to finish I got service. 5 star service.

Service

Excellent customer service

Service

Very smooth, great updates, felt valued.

Service

Very polite and informative

Service

Super service.

Service

Issue was sorted rapidly

Service

From the front door till you leave the service is great

Service

Because the work was carried out very efficiently and quickly

Service

Excellent communication from front desk and service. I got all remainders.

Service

John Clark (Aberdeen) Ltd accepted my car at the booked time, completed the service and returned the car at their advised time. They also completed a complimentary video vehicle health check which I was able to see before leaving the dealership.

Service

all good

Service

Courteous, friendly staff, who were very well trained in Covid-19 precuations,

Service

Car was serviced motd washed and back to me in less than 3 hours

Service

Completely satisfied.

Service

Great customer service as per usual

Service

Couldn't fault any part of the service top marks

Service

Find the service is always very good.

Service

Good Covid measures, quickly and easily booked in and completed on time

Service

Good, efficient and friendly staff made positive impact.

Service

Always looked after.

Service

Always willing to go the extra mile for service to customers.

Service

I like the videoing of the car to show any problems and it was easy to accept and deal with any problems over the internet.

Service

The liaison offered was very good.

Service

My car was in for a service and it was straight forward. Dropped car off, and was called when it was ready. No issues during service and video sent showing me tyre tread and condition of brackets.

Service

Service dept is always outstanding. Very professional 1st class service.

Service

Work carried out to high standard

Service

Service went like clockwork with due consideration to COVID 19

Service

Kept me informed throughout service real time

Service

Happy to help me out

Service

Friendly efficient service

Service

couldn't fault it. thanks

Service

Whenever I have my car serviced or an mot at john Clark I am always happy with the service I receive and the car always comes back feeling like new.

Service

Efficient service

Service

No issues with the booking & MOT

Service

I could not ask for better - I was kept in touch if there was any change of delivery times. because of the threat of covid-19, I was warned that it could have been a late delivery, but managed to deliver early.

Sales

As per above

Sales

knowledgeable and helpful

Sales

When picking up car i was given a comprehensive demonstration of my vehicle and everything was in place and we didn't ask for anything, was all as it should be

Sales

knowledgeable about the range

Sales

The friendly staff made it a pleasure

Sales

The staff were very informative and first class

Sales

Neil and Adam were exceptional in arranging the purchase of our car. James and Rebecca did an excellent and very knowledgeable handover of the car .

Sales

Due to the covid outbreak my car was delayed by a few months. I was contacted with updates regularly and I felt safe when I went to the showroom to collect my car.

Sales

In light of the current situation they have done a really good job of making delivery as easy as possible.

Sales

Nick Garvie managed the whole process very effectively from quotation down to placement of order providing me with regular updates despite the challenges presented by the current covid situation. Car was delivered within the estimated timeframe.

Sales

Great communication from all involved..

Sales

Car was delayed due to Covid. Sales staff did a good job given the circumstances

Sales

The process ran smoothly from start to finish. I was kept informed throughout and all my questions were answered promptly and accurately.

Sales

Excellent throughout the process

Sales

Very friendly service and excellent to deal with.

Sales

Slick operation

Sales

Staff couldn't have done more to help, my new car was delayed due to the pandemic. But John Clark stuff did all they could in the situation.

Sales

Car delivered very quickly, kept informed what was happening at every stage

Sales

brilliant service as soon as i walked into the centre, Jacky Chan sourced the car and had delivered with in two weeks of paying my deposit.

Sales

I did not visit the centre due to Covid but deal arranged by telephone and car shipped to me (by ferry). As I have dealt with the same staff members a number of times all went smoothly.

Sales

Fully professional and very straightforward experience

Sales

The different car functions were explained clearly and efficiently during the hand over, including showing us how to download the BMW app. Jacky was very attentive and nothing was any trouble to him.

Sales

Explained everything very well and really copped well given the global health pandemic we went through

Sales

Kept in touch always helpful friendly

Sales

Super efficient in everything they did

Sales

Nick is a great ambassador for the brand

Sales

Great service and managed to adhere to safe social distance whilst still making me feel welcome and looked after.

Sales

Delivery was in the midst of the pandemic. We felt very safe in the showroom, which was spotless. Handover was minimal, but was what was required under the circumstances.