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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have bought numerous cars from John Clark BMW in both Aberdeen and Dundee, and i have never been dissapointed in the product.

Service

The service is brilliant.

Service

Always do a good job and communicate well

Service

Stress free and professional

Service

Friendly efficient service

Service

Very satisfied , checked the car over, was informed of things that would need done later on , they do 0% when paying uo for things which is handy

Service

Very informative and communication is clear and timely

Service

Easy clear process

Service

Repairs were undertaken quickly and with little fuss.

Service

Special mention to Lisa Hay for her excellent customer service.

Service

Overall very good, the technician working in my vehicle was very knowledgeable, he contacted myself a number of times over the phone and I enjoyed the fact I could talk to the actual person working on my vehicle, rather than just a receptionist.

Service

I've been privileged to have had BMW's for the last 40 years ( the past 30 years all from John Clark) and I can honestly say every car has been better than the previous. Now have the M2 Competition and it's awsome. 1st Class Service don't change.

Service

Excellent attention both before and during service

Service

Two chaps on service desk excellent easy to deal with.

Service

The service went well. I had no issues at all.

Service

They are very friendly and helpful

Service

We're quicker than I thought they would be

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Very informative about vehicle repair progress with no surprises

Service

Don't have any complaints whatsoever

Service

Quick and efficient and informative throughout the waiting time

Service

best aftersales team i have dealt with

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Good timing, no hanging about

Service

Excellent, couldnt be more helpful

Service

Walked into branch Monday, parts ordered and fitted by Wednesday, first class service.

Service

Excellent service and kept informed at all times

Service

First class service at John Clark BMW Aberdeen. In particular Raymond Henderson (Service Manager) takes very special care of me, is so very helpful and attentive. First class service.

Service

Helped me get back on the road immediately. First class service.

Service

No issues very smooth

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Satisfactory service

Service

Great service as always and delighted with the collect & deliver service.

Service

Parts were required, but kept updated and mobile with courtesy car

Service

Very satisfied. Easy to book and the work done is spot on.

Service

Very happy with the service.

Service

Polite, hassle-free, efficient interaction.

Service

I was completely satisfied!

Service

Friendly welcome upon arrival. Efficient courteous knowledgeable and understanding service advisors. Very helpful and assistance provided without even needing to ask. No hassle no mess just solid positive customer focus and experience

Service

From start to finish excellent ??????????

Service

No issues, all as expected

Service

It was quick and easy to arrange and the actual procedure was well managed and timely. Living outside Aberdeen the courtesy car is also a blessing.

Service

The service desk was very helpful

Service

Good banter, lovely guys.

Service

Did everything they said they would and came close to price matching a competitor which was acceptable to me.

Service

Always a pleasure to deal with this particular dealership always look after you

Service

Service provided was as expected from a premium dealer.

Service

In respect of brake fluid change only

Service

Good efficient service (as always).

Service

Everything was completed to my 100% satisfaction and staff were very friendly.

Service

Everyone at John Clarke is extremely helpful and polite in whatever department they are in.

Service

Friendly staff and parts department did as promised and contacted me re touch up paint for other car.

Service

Timely calls for a service, great team at the dealership. Very, very welcoming.

Service

Wonderful service - as usual

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Good advise given on keeping I line with BMW guidelines

Service

From sales to service, I cannot fault the staff at John Clark. Professional, knowledgeable, polite and friendly.

Service

Every member of the service team who spoke with me was patient, understanding and helpful.

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Service conducted on time.

Service

Staff all very helpful and knowledgeable.

Service

Staff are friendly, service was good, surroundings were very comfortable.

Service

Very professional

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Work performed in a timely manner

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Very happy with anything done and any interaction with them all. Lovely people!

Service

Excellent service

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Good communication from the Service department on the progress being made whilst working on my car

Service

Very proffesional

Service

Everything was done exactly as stated!

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Prompt, polite, knowledgeable, good service.

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Service done and complimentary full checks carried out

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Went the extra mile to ensure satisfaction

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No issues whatsoever completely hassle free

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your assistant was polite and got the paperwork for the service handled quickly.

Service

All went exactly to plan

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No problems. Very professional.

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MOT passed very happy

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Really nice service assistant

Service

Our car was collected and returned, the same day, no problems and no fuss.

Service

Great garage that knows how to look after its customers.

Service

Courtesy car readily available on reception and contact made to advise of any issues during mot and service

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Everything completed as requested

Service

Did everything that they said they would and explained when was heppening

Service

Made the process easy and stress free. Friendly staff always available to help.

Service

Professional people who kept me up to date with working on car

Service

Have used John Clark for more years than I can remember...after sales and service top class, so why go elsewhere

Service

I was given a loan car whilst my car was being serviced

Service

Good in depth check of the car even though it was only in for a warning light.

Service

Fast service, good clean facilities, friendly staff

Service

A simple job to do ... change of brake fluid.. car checked over and cleaned.

Service

Simple straightforward, clear explanations and estimates

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Service was exactly the length of time stated it would be.

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Quick and easy

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Very efficient staff and friendly too.

Service

I recently hit something on motorway, checked it thoroughly, kept me informed and delivered car, fixed ,cleaned and ready to go

Service

efficient ans straight forward to arrange and completed as required

Service

Prompt and courteous customer service

Service

Every person I dealt with was friendly, knowledgeable and a credit to the company. Michael Murray took an interest in the family and felt like I had known him for years. The follow up call a few days later which felt like a chat than a sales call

Sales

excellent

Sales

The purchase experience was greatly enhanced by the professionalism of the new car sale executive Nick Garvie.

Sales

Salesman very helpful and at pains to make sure I had his point of contact for queries and follow up. Information on delivery comprehensive and excellent.

Sales

We were kept up to date at all times during our purchase. Nothing was a problem from explaining vehicles and options for finance. Very professional service and freindly staff.

Sales

Our options for finance, car options and additions were discussed throughly and explained clearly The handover procedures were carried out fully complying with current covid restrictions All equipment operations were done well & explained clearly

Sales

Any matters were quickly sorted to a satisfactory level.

Sales

Salesman (Doug Coull) knowledge of the vehicle I purchased and his follow-up during the sales process was excellent.

Sales

Good efficient seamless service.

Sales

Again good service up to now sales man Jacky Chang was great.

Sales

Good choice of finance and excellent customer service.

Sales

It was very smooth.

Sales

Nicholas Garvie is very good salesman the best at John Clark aberdeen very helpful and knowledgeable

Sales

Pleasure to do business with.

Sales

The service provided by Nick Garvie was excellent, very knowledgeable in all details regarding BMW models. I felt comfortable during purchase negotiations and his attention in ensuring a smooth handover was much appreciated

Sales

Car was ready waiting in delivery booth where all controls etc were explained

Sales

Mike was very friendly, he and the team made it it an enjoyable experience.

Sales

Sales advisor was very good and experienced.

Sales

Everything went very smoothly with no problems at all.

Sales

I have dealt with Mr Nick Garvie now on several occasions and always found him to very pleasant and helpful.

Sales

The service given was the best i could possibly ask for.

Sales

Attentive service. Car arrived months ahead of shcedule

Sales

During the sales period original sales person I was dealing with left. Andris Zepp took over as my sales person. He was very helpful, informative and professional at his job. I never felt pressured and he is a true gentleman.

Sales

very welcoming and sales man Neil Sutherland was able to get my car early and awnser every question I had in very good time and even on his holiday,very happy

Sales

All updates communicated effectively and efficiently via email and mobile during whats an unusual time for everyone.

Sales

Adam Barry was excellent and his Team were very courteous and thorough in explaining all the new features

Sales

Very efficient sales person

Sales

It was so easy and Neil kept me updated along the way.

Sales

Service was friendly and efficient

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Very helpful and polite sales staff.

Sales

I got a great deal, a quick build and I'm now enjoying a fantastic car. Yeah

Sales

Very professional

Sales

Customer experience was second to none

Sales

The salesman and staff are very helpful

Sales

Very good experience with excellent communication from the centre at all times. A pleasure picking up the car and a wealth of useful information from the team on the day.

Sales

Super online service

Sales

Very clean and adhered to all COVID rules.

Sales

Excellent service providing during the easing of restrictions during the Covid pandemic. When my local dealer couldn't offer much of a service, Nick @ John Clark couldn't have been more helpful or precessional with all steps of my buying process.