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Car serviced same day as booking made. Fast efficient service.
Their service is always hassle free
Service process straightforward
responded to my cars requirements instantly and then a quick turnaround in the service dept for a significant piece of work
Stephen was very helpful with regular updates for the work being carried out and always reminded to help myself to the tea, coffee and soft drinks
Fairly satisfied. However I am having to return my vehicle to dealership as the problem keeps happening.
I had confidence in the work done and the attitude of the staff when I drove away
the last time I had my car into John Clark Aberdeen I was a bit disappointed with the service but this time it has totally changed and the service was very good from everyone a dealt with
Please stop moving the driver's seat, or at least put it back where it was when delivered. Why can't I just collect the car - I had to wait for 15 minutes while my car was 'delivered' to the front as it was very busy.
Our brand new BMW X5 was omitting a burning smell 3 weeks after purchase. My wife called and was told that the car would be picked up and courtesy car issued. Courtesy car was not available when my car was taken away leaving my wife without any car
This particular service related to what I thought was a potential puncture which turned out to be a faulty valve. John Clark BMW Aberdeen carried out the repair free of charge, exceptional service giving it was arranged at the very last minute.
From entering the centre with the nice receptions and the service department team. They were all very good and polite.
As I said my car had been cleaned but not dried off .
From start to finish they give you all the information regarding your car
easy and pleasant to deal with.
Communication good for various stages & updates to the service. Collection of car at the end of the day was a little chaotic, customers directed to a holding/waiting area but none of the service advisors approached us to deal with us
The experience was faultless and smooth
Always great service
The only time I went to John Clarks was the day I picked up my car. I was intouch many times with the service manager "Phil Angus" who was completly honest strait forward and very professional, and at no time did I dought him or what the outcome.
see above comments
The service was completed within the time given and all seems well
Did not have all the parts required for my car once they had completed the inspection, immediately gave me a car for the rest of the day.
Service done in good time.
A simple straight forward process where a loan car mad it easy to leave the car for work to be completed.
When returned to pick up car a lot of people waiting to be seen
Dropped off the 435 at 9am received it back at 9.55am after a Mini Service.
Polite service as always. Woke completed in timely manner.
Everything completed on time and everyone was very courteous.
Would have given more had they not left my side lights on overnight causing BMW Connect, to txt me three times during the night to switch the side lights off
Always have a courteous, attentive reception with work done well.
The service, GPS software update and MOT were done to my satisfaction, but I was promised a complimentary car wash which was not done.
Polite, friendly staff. Took time to answer my questions and car returned in good condition. Had a slight issue with bonnet not being down properly and struggled to close it completely myself. However once I returned to garage it was quickly dealt wt
Car always ready on time , cleaned and hoovered
Time spent at the garage was as mentioned, car cleaned on return nice coffee
Staff are very helpful
Expensive for first service. Oil change and visual checks.
The service experience was straightforward and efficient from start to finish
I have had problems in there past which could have been handled better.
From the initial booking to collection of my vehicle was faultless
can think of no reason to give less than this
From first contact to book our car in to completion of work everything was carried out in a friendly and professional manner.
All went very well
Problem solved but got the car with another problem which didn't exist beforehand. Suspect wasn't checked properly before being handed to me. Central lock became faulty after the work done to replace power steering wire
Great service from start to finish.
The service provided by Raymond Henderson and his staff was first class as usual
Giving a 10 would mean no room for improvement, giving a lesser mark does not imply a poorer service but allows for accessing ways to improvement and removes any complacency.
This would have been a 5 but I have still not received the film of my car which the salesman had said I would receive.
I completed request for new wipers online but work was not complete on collection.
Completed in time car was ready on collection
Staff are friendly and efficient.
Completed on time by knowledgeable and friendly staff
never had a problem with the staff at John Clark.
When advised the vehicle is ready, I would expect all paperwork be completed and waiting in the car park, not to have to wait another 10mins on arrival.
Was very accommodating in meeting my requirements did not investigate bill at time as was buying a new car but was charged for fuel filter (supplied) but labour was.£40 and screen wash £3. which I never authorised
Service was exemplary
Always room for improvement
Not interested in squeaky brake problem mentioned when booking car in
This is my 2nd BMW I have dealt with the same sales person both time Mike Murray just tell him what I'm looking fir& he finds me a car he's a pleasure to deal with
Recall work carried out and technical enhancement programmed. Requested feedback on DAB display issues which had been discussed with product genius, but when I collected vehicle, service assistant was very vague and basically brushed enquiry aside.
Full detailed report of work carried out and health check of car completed for peace of mind
Made the whole experience easy.
I have had 2 bad experiences in the past with John Clark this is the only reason they did not get "completely satisfied", one was relating to a wheel that was refurbished and an employee denied it, the other was brake pads on an RT under 2mm.
Service staff always helpful & friendly. Car booked into the garage at short notice, my partners car was dropped off for service work. I was out of the country, it was difficult for my partner to collect her car. Both cars delivered back home ??
Disappointed with receptionist arrogant
As per answer above.
very easy process, no issues with dropping off or collecting car
Job was explained fully and had a video sent to my email on completion
Work carried out and car washed on collection nice touch
Vehicle booked for 10.10,on arrival was told may be ready 16.00 but could be 18 .00 ,last year was told same,always say staff of today, will not go back again for service work.
job done satisfactorily
This time all went pretty well. Had courtesy car. On finding work to be done, they put effort into meeting my timing needs. Cost implications of work were managed reasonably well. Fraction deducted for mislaying my key & keeping me waiting at end!
Everything was carried out as requested.
Best customer service
Awaiting follow up pricing details for next service with courtesy car availability
As mention friendly profeasional service. One area for improvement, i asked for car not to be washed, was noted on job sheet. However, was delayed at time of collecting, which was due to car being washed.
First class service, but with room to improve stil further.
Very good, had a slight mistake with the authorisation app, but my fault not the dealers issue and rectified by them by calling to confirm instruction.
It was a straightforward service with wash ang vacuum.I was satisfied
Everything was done when and how promised
Did every thing I expected
Like the video showing observations
Service was undertaken expertly. The complimentary health check was appreciated and the video to show what was undertaken was a nice touch and was very helpful.
Excellent again - couldn't do enough for me.
Our car went through its MOT on this occasion. We are always satisfied with the engineers' attention and expertise.
Just one glitch. I have a dash cam in my car, it comes on and off with the ignition, it also captures any parking knocks. I was dissapointed to find this camera disconnected from power and oriented to the sky when it came back from the workshop ???
Everything went smoothly.
Price was reasonable. Good job on the car and very accommodating.
Because of the professional approach of everyone concerned with the welfare of myself and my vehicle.
Service was completed within a day. Car returned clean video of tyre tread measurements sent.
Withholding the reception and just judging on the day, everything was done S required.
Please see above as there are not enough characters in this box for my comments.
Kept in touch with me throughout whole process
Pleasant, helpful staff. Good refreshment facilities.
Staff all very good
Things that I did not understand in the past have been explained to me now i am happier.
Very friendly and professional staff. Work done to a high standard. Given timely updates during the process.
Quick service at a time that suited me
One of the sales team told me I would have to pay a lot more on my pcp contract if I ever went for another X3
quick check in and collection
Attentive staff and warm welcome.
Despite several issues team did best to mitigate disruption to me. Initially no loan car had been set aside but a loan sales car was provided. The repair was complicated by software issues but eventually resolved.
The just accept it attitude i received for the service agent on the 30th July. The driver's door
Service Advisor Phil Angus was excellent. I was however disappointed that I had to pay £200 for wheel alignment on a car which I had owned for 6 weeks. The near side front tyre was wearing unevenly and will need replaced. Car only covered 13500 miles
The service was completed within the scheduled timescale. As always, the staff were very attentive and friendly.
No Complaints Whatsoever, Most Attentive.
I needed to chase up what was happening to my car after it was transported away rather than JC ringing me to say they had the car and were looking into the issue
My car OBC notified me that an oil change was required, but when I phoned to arrange this I was told it required a minor service estimated to cost £295. On return, a 1L bottle of top-up oil was left in the vehicle. I didn't need or want this item.
Excellent customer relations, worked with me to receive a loan car when my vehicle required to stay in longer than was anticipated. Was able to get a car that i am interested in purchasing as my next car.
Very good, as above comments.
no problems and car delivered back clean and on time
The car was taken in for brake fluid service and I asked for braking judder to be investigated. Within 2 weeks there is still judder but reduced and only with harder braking. Also, I felt John Clark might have taken up the disc replacement with BMW.
Simple friendly service no pressure sales, changed my mind from the car I was originally wanting and it was the right decision. Although the car entertainment system is not as good as I expect from BMW it is adequate
You get better service in McDonald's!
Car ready on time as requested
Car was in for brake noise no work or wheels of to check if anything was wrong. Had to leave car a second day for the work to be done at some inconvenience.
Car was ready on time and the work required had been carried out.
Reflection of my view
Disappointed the car was not washed or hoovered after being asked when I booked it in and also when I dropped it off. Paper footmat left in the car
car was booked in to repair kerb scuff marks on one allow wheel. This followed Premia Insurance approval on 1st July & referred to John Clark specialist cars. This was redirected to BMW dealership & a communication problem between both companies
They could not have been more helpful. The girl at reception and the one at the service centre was very helpful. I was very impressed with the service we received.
Because I was completely satisfied
Answered in question 1
Booking in was simple-the staff were-as ever-polite and the waiting time was acceptable.
Got appointment at short notice & work was completed quicker than expected.
The sales team went above and beyond to ensure I was satisfied with my experience and purchase.
Staff bent over backwards to be helpful as I was out of the country just prior to taking delivery. First class service.
Bob Taylor and Nick Garvie were excellent.
Everything went very smooth and we were well informed of everything while waiting delivery of the car.
To move to BMW after 28 yrs driving Audi's was a big decision. Bob Taylor ensured I understood every detail of the car I was looking at in a very clear and concise manner. Delighted with the car & look forward to dealing with Bob in the future ??
Great service from Mike, really took time to understand my needs and nothing was too much trouble.
Continued excellent service, including overnight loan of a representative loan car before deciding to purchase
Everything went as well as could be expected and salesman was always there to answer any questions
Bob Taylor the salesman designed to car to meet our exact requirements and explained all the options Then we had a test drive and afterwards he ensured we were happy with our specification. He pushed to ensure that the car was available our holiday
everyone at the dealership was very helpfull and friendly.
Very kind and helpful
Everything explained very clearly and felt put at ease for any future questions I may have.
Lynn was excellent throughout. Very informative, helpful and knowledgeable. Made the whole process very easy and smooth
Jacky gave good customer service and made the hand over of the car very good.
Great service from John Clark BMW
The salesperson Jacky Chan went out of his way to assist us in making up our minds. He organized not one but two separate test drives so that my wife could see what a white colour BMW felt like.
the salesperson dealt with at John Clark Aberdeen was very good - Lynn McBride deserves a special mention for making the deal happen for John Clark
No negative points to highlight.
Lynn has exceptional customer service and communication skills which made the sale easy..
Small admin issue over the car registration/finance
The car was ready, in fact in the showroom and it looked amazing. The team were very attentive and took time to explain all the functionality on the car. They also explained that I could come back at any time if I needed any additional support.
This purchase started out with a query with a low expectation of success, it turned out to exceed all expectations thanks to the sales person and her attention to detail.
Everything happened as planned without incident
The experience was excellent. Leonie my sales person was very very good. She helped me with lots of queries that I had and it was never a problem.
Vehicle choice and trim levels were explained. The salesman checked on stock availablity and was able to track a vehicle to my liking. Finance choices were explained and I was kept up to date with vehicle status.
I would certainly recommend BMW to friends & family everything is made so easy & I was kept up to date by Mike Murray every step of the way regarding delivery of my car he is extremely knowledgeable & a pleasure to do business with
Quick and efficient process in purchasing the vehicle I wanted
Always kept up to date with information regarding the sale and delivery of the vehicle. Good communication via phone and email. Good knowledge of the product and very helpful staff.
I made an online enquiry. Lynn McBride from John Clark BMW call that morning and answered any questions I had and made an appointment to see her the following weekend. meeting / test drive went very well and I collected my New X5 two weeks later
Sales team very helpful and knowledgeable. No question too trivial or any hassle.
slightly more explanation of the controls and comms set up would have been helpful
Have always had a good experience at the BMW Centre.