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I have bought numerous cars from John Clark BMW in both Aberdeen and Dundee, and i have never been dissapointed in the product.
The service is brilliant.
Always do a good job and communicate well
Stress free and professional
Friendly efficient service
Very satisfied , checked the car over, was informed of things that would need done later on , they do 0% when paying uo for things which is handy
Very informative and communication is clear and timely
Easy clear process
Repairs were undertaken quickly and with little fuss.
Special mention to Lisa Hay for her excellent customer service.
Overall very good, the technician working in my vehicle was very knowledgeable, he contacted myself a number of times over the phone and I enjoyed the fact I could talk to the actual person working on my vehicle, rather than just a receptionist.
I've been privileged to have had BMW's for the last 40 years ( the past 30 years all from John Clark) and I can honestly say every car has been better than the previous. Now have the M2 Competition and it's awsome. 1st Class Service don't change.
Excellent attention both before and during service
Two chaps on service desk excellent easy to deal with.
The service went well. I had no issues at all.
They are very friendly and helpful
We're quicker than I thought they would be
Very informative about vehicle repair progress with no surprises
Don't have any complaints whatsoever
Quick and efficient and informative throughout the waiting time
best aftersales team i have dealt with
Good timing, no hanging about
Excellent, couldnt be more helpful
Walked into branch Monday, parts ordered and fitted by Wednesday, first class service.
Excellent service and kept informed at all times
First class service at John Clark BMW Aberdeen. In particular Raymond Henderson (Service Manager) takes very special care of me, is so very helpful and attentive. First class service.
Helped me get back on the road immediately. First class service.
No issues very smooth
Great service as always and delighted with the collect & deliver service.
Parts were required, but kept updated and mobile with courtesy car
Very satisfied. Easy to book and the work done is spot on.
Very happy with the service.
Polite, hassle-free, efficient interaction.
I was completely satisfied!
Friendly welcome upon arrival. Efficient courteous knowledgeable and understanding service advisors. Very helpful and assistance provided without even needing to ask. No hassle no mess just solid positive customer focus and experience
From start to finish excellent ??????????
No issues, all as expected
It was quick and easy to arrange and the actual procedure was well managed and timely. Living outside Aberdeen the courtesy car is also a blessing.
The service desk was very helpful
Good banter, lovely guys.
Did everything they said they would and came close to price matching a competitor which was acceptable to me.
Always a pleasure to deal with this particular dealership always look after you
Service provided was as expected from a premium dealer.
In respect of brake fluid change only
Good efficient service (as always).
Everything was completed to my 100% satisfaction and staff were very friendly.
Everyone at John Clarke is extremely helpful and polite in whatever department they are in.
Friendly staff and parts department did as promised and contacted me re touch up paint for other car.
Timely calls for a service, great team at the dealership. Very, very welcoming.
Wonderful service - as usual
Good advise given on keeping I line with BMW guidelines
From sales to service, I cannot fault the staff at John Clark. Professional, knowledgeable, polite and friendly.
Every member of the service team who spoke with me was patient, understanding and helpful.
Service conducted on time.
Staff all very helpful and knowledgeable.
Staff are friendly, service was good, surroundings were very comfortable.
Work performed in a timely manner
Very happy with anything done and any interaction with them all. Lovely people!
Good communication from the Service department on the progress being made whilst working on my car
Everything was done exactly as stated!
Prompt, polite, knowledgeable, good service.
Service done and complimentary full checks carried out
Went the extra mile to ensure satisfaction
No issues whatsoever completely hassle free
your assistant was polite and got the paperwork for the service handled quickly.
All went exactly to plan
No problems. Very professional.
MOT passed very happy
Really nice service assistant
Our car was collected and returned, the same day, no problems and no fuss.
Great garage that knows how to look after its customers.
Courtesy car readily available on reception and contact made to advise of any issues during mot and service
Everything completed as requested
Did everything that they said they would and explained when was heppening
Made the process easy and stress free. Friendly staff always available to help.
Professional people who kept me up to date with working on car
Have used John Clark for more years than I can remember...after sales and service top class, so why go elsewhere
I was given a loan car whilst my car was being serviced
Good in depth check of the car even though it was only in for a warning light.
Fast service, good clean facilities, friendly staff
A simple job to do ... change of brake fluid.. car checked over and cleaned.
Simple straightforward, clear explanations and estimates
Service was exactly the length of time stated it would be.
Quick and easy
Very efficient staff and friendly too.
I recently hit something on motorway, checked it thoroughly, kept me informed and delivered car, fixed ,cleaned and ready to go
efficient ans straight forward to arrange and completed as required
Prompt and courteous customer service
Every person I dealt with was friendly, knowledgeable and a credit to the company. Michael Murray took an interest in the family and felt like I had known him for years. The follow up call a few days later which felt like a chat than a sales call
The purchase experience was greatly enhanced by the professionalism of the new car sale executive Nick Garvie.
Salesman very helpful and at pains to make sure I had his point of contact for queries and follow up. Information on delivery comprehensive and excellent.
We were kept up to date at all times during our purchase. Nothing was a problem from explaining vehicles and options for finance. Very professional service and freindly staff.
Our options for finance, car options and additions were discussed throughly and explained clearly The handover procedures were carried out fully complying with current covid restrictions All equipment operations were done well & explained clearly
Any matters were quickly sorted to a satisfactory level.
Salesman (Doug Coull) knowledge of the vehicle I purchased and his follow-up during the sales process was excellent.
Good efficient seamless service.
Again good service up to now sales man Jacky Chang was great.
Good choice of finance and excellent customer service.
It was very smooth.
Nicholas Garvie is very good salesman the best at John Clark aberdeen very helpful and knowledgeable
Pleasure to do business with.
The service provided by Nick Garvie was excellent, very knowledgeable in all details regarding BMW models. I felt comfortable during purchase negotiations and his attention in ensuring a smooth handover was much appreciated
Car was ready waiting in delivery booth where all controls etc were explained
Mike was very friendly, he and the team made it it an enjoyable experience.
Sales advisor was very good and experienced.
Everything went very smoothly with no problems at all.
I have dealt with Mr Nick Garvie now on several occasions and always found him to very pleasant and helpful.
The service given was the best i could possibly ask for.
Attentive service. Car arrived months ahead of shcedule
During the sales period original sales person I was dealing with left. Andris Zepp took over as my sales person. He was very helpful, informative and professional at his job. I never felt pressured and he is a true gentleman.
very welcoming and sales man Neil Sutherland was able to get my car early and awnser every question I had in very good time and even on his holiday,very happy
All updates communicated effectively and efficiently via email and mobile during whats an unusual time for everyone.
Adam Barry was excellent and his Team were very courteous and thorough in explaining all the new features
Very efficient sales person
It was so easy and Neil kept me updated along the way.
Service was friendly and efficient
Very helpful and polite sales staff.
I got a great deal, a quick build and I'm now enjoying a fantastic car. Yeah
Customer experience was second to none
The salesman and staff are very helpful
Very good experience with excellent communication from the centre at all times. A pleasure picking up the car and a wealth of useful information from the team on the day.
Super online service
Very clean and adhered to all COVID rules.
Excellent service providing during the easing of restrictions during the Covid pandemic. When my local dealer couldn't offer much of a service, Nick @ John Clark couldn't have been more helpful or precessional with all steps of my buying process.