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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

Meet the team

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Jim McGouldrick

Used Car Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Usual courteous service, nice environment and quality mechanics.

Service

Would have given 5 stars, but no warning that settings on car would get all messed up during software. Seat position had changed wildly and took me forever to get back to correct position. Being able to back up settings and restore would be good.

Service

Turned up with a fault with no pre booking and the car was repaired within two hour. First class service.

Service

as a returning customer I received the usual high level of customer care

Service

Steve was very friendly and my car was returned clean and tidy also had a courtesy car for my convenience fro t of house staff very professional, I also like the videos letting me know of any potential problems

Service

As mentioned earlier, due to safety concerns experienced post vehicle service.

Service

Friendly, polite and helpful

Service

Booked in work completed quickly and back on the road with an hours waiting appointment

Service

Always good service from the staff and the work was done on the car on the time and with the price quoted.

Service

No one called to say my car was ready and as usual when i called i could not get past reception who stated everyone was busy. I was kept waiting when picking up the the car and ended up being late for an appointment

Service

Easy to arrange the appointment; email confirming the appointment; ver helpful staff.

Service

Car booked in quickly and I decided to wait on the day. Kept aprised of progress and additional work discussed before being carried out. Car returned to me without being washed or hoovered as requested.

Service

No problems encountered during the service and was kept well informed by telephone from the service advisor. Great to get the tires on before the winter and at a very competitive price. No hassle.

Service

Service department are very good, they keep you informed on what is happening with the car. The car was repaired under warranty. Very happy with the service I recieved from the service dept. The sales dept should learn from them.

Service

Easy to book and very professional service. And on time.

Service

Made to feel very welcome all the time. Both by Lynn McBride and the whole Aberdeen John Clarke BMW team. Thank you.

Service

Very efficient

Service

minor dissapointment that the tyre pressure notification/warning was not actioned as part of the service/checks.

Service

Treated with courtesy and respect when returning back to JC.

Service

I am new to John Clark BMW and find from receptiion to workshop & handback of motor a friendly high standered operation apart from my hiccup over tyres.

Service

Overall good service

Service

Customer service wasn't as I expected at all from BMW. Not even told

Service

I want to mention Chris on the Service Desk. Lovely manner, approachable, puts you at ease, helpful. I hope he goes far.

Service

slick operation from start to finish

Service

In total I have visited the garage and bodyshop 6 times to get the issue with the wheel fixed. This should have all been done correctly before I bought the car, instead I have driven over 180miles and spent countlesss hours to get it resolved.

Service

Work done as requested, in good time and friendly staff!

Service

No public transport where we live and a courtesy car can sometimes be essential. However the service would have to be delayed for over 3 weeks if a courtesy car were to be provided.

Service

Friendly fast service.

Service

The member of staff I dealt with was professional and went beyond my expectations is resolving my request.

Service

On the mechanical side of my visit, no problems and prompt. On the BMWconnect+ guru intervention, no progress and little explanation (not recommended)

Service

Several cars bought across the John Clark group between my husband and I......1 slip up from me to another local dealer and never again will I go elsewhere. Husband is now seeing my point and will return to John Clark in the future.

Service

My service provider Chris was very friendly, efficient and pleasant to deal with.

Service

Prompt efficient service

Service

I'd booked my car in for replacement front tyres around 10 days prior to my appt but upon arrival at the dealership I was informed that the tyres weren't actually in stock. Whilst unusual, this was an unnecessary inconvenience.

Service

No issues with the Service depart. Sales teams have been shocking.

Service

Im very satisfied. My car had some problems with its wheels and a mark on the driver side and without any hassle, the wheels were replaced and the side of the car was fixed. Lynn McBride was so helpful at all times and couldnt do enough to help.

Service

Very high level of service and good communication

Service

Service cost is not transparent, were quoted £360 for its first service,, actual cost £345.00??? Asked for someone to check the wheel arch liner as it is kinked, report said there was no fault, had to take a workshop tech out to show him.

Service

The wrong part was originally received so it took longer for the repair to be completed.

Service

I had no problems.

Service

Good communication directly with technical service, easy to get advise and quick turnaround and

Service

Everything was as it should be except for the charge for changing oil and filters - started at £286 and was eventually £190 ish when I complained.

Service

The car was initially delivered to the wrong country, Ireland. As a result it took another 4 weeks to get it. Alana was excellent throughout and I was provided with a courtesy car over this period. However as you can imagine it was not good.

Service

I have an x4. The fault was air conditioning. I don't value air conditioning in a convertible in the north of Scotland but costs to repair were acceptable

Service

Good service and good product.

Service

Quick appointment, provided courtesy car, fixed the problem first time

Service

Good communication through the whole job. Explained the problems very clearly.

Service

Job done as expected

Service

Friendly professional service. Helpful staff make the experience what it is. The brand management on site is as expected of/by BMW but the people make the experience rating given.

Service

3 new tyres and car washed took over two and a half hours for a booked appointment which seemed a long time. Waiting area comfortable though. Had to adjust tyre pressure after I left as nearside pressure 0.2 bar less on both front and rear tyres.

Service

Great service, problem fixed on our BMW X1

Service

There were no problems with checking in or uplift of vehicle

Service

Not quite as spot on as it usually is. Took a bit longer to sort things out but overall well looked after and quality conversation with service engineer.

Service

Went over and above even taking my car back to my home and picking there car up

Service

Warranty work carried out and also health checks. Good to know if the car needs maintenance

Service

Any potential issues are clearly explained before committing to work.

Service

Car was booked in for service at 1pm and it was not ready until 6-45 pm I was not in a hurry but thought that was a bit ott . I had requested a lift to ari and to get picked up after my appointment but was given a courtesy car and had to pay £15

Service

Received phone call to say car was ready, but upon arrival was informed it had not yet been washed & hoovered.

Service

The person I dealt with post-service was only interested in getting me to sign a disclaimer, which despite me reading it to him, he continued to misrepresent. I didn't get any of the information and advice I wanted following my car servicing.

Service

Everything carried out efficiently

Service

Straightforward process. Courteous and helpful staff.

Service

Excellent service, although very expensive

Service

Complaint claim has been opened.

Service

Everything went to plan with no hold ups.

Service

The job was completed in a satisfactory manner and I was kept fully informed at all times

Service

Good service

Service

good communications around the service job and timing

Service

No nonsense no hassle srevice provided.

Service

service second to none

Service

As above

Service

Thoroughly investigated issue and managed repair via recall despite out of warranty.

Service

Customer service staff a bit ambivalent at drop off and collection. Price of major service; to be fair, I did ask when I booked what it would cost. But £600 is a very serious amount of money.

Service

Have no confidence in there work as reported they split exhaust for visual. Bracket bolts were still rusted and clamp sealed when removed later from an independent garage

Service

Usual high quality of service. Work done on time, friendly staff. My car was only in for a Map update, as BMW UK unable to help. Still awaiting a call from them (for the 2nd time) on a technical ticket that was raised on this issue. Dealer did it!

Service

Prompt courteous service as always

Service

Booking given at short notice. Work carried out honestly and efficiently

Service

Extremely satisfied with my Mot and service only 1 small niggle, I mentioned that my rear windscreen wiper rubber was almost off, but they did not replace, trip now to Halfords to replace

Service

The customer service assistant was able to bring forward the MOT on the day in question which was more suitable for my requirements. However when I called to collect the car, I had to wait rather a long time for it to arrive at the showroom door.

Service

Email with video explaining work required was excellent. Approval process was seamless.

Service

Good customer service and engaging staff

Service

Great attention to detail and nothing too much problem

Service

No problems whatsoever with the replacement of the unexpected faulty egr valve.

Service

Service department was rarely available to talk to, didn't return calls and didn't return car when promised.

Service

Problem identified and replacement vehicle provided until the car was ready to collect.

Service

Wouldn't go anywhere else

Service

I came to service due to noise from breaks ! After about 3 hours i took my car back ! The noise had been gone for a few hours and then again !

Service

Excellent communication on my cars remedial work progress at each stage. Courtesy car arrangement was great, allowing me to have a very reliable car to continue my daily activities.

Service

I didnt know what the issue was with the warning coolant light on the dashboard and drove the car to BMW Aberdeen. Straight away the car was taken in and I recieved a courtesy car. Effortless and cant thank the staff enough. Was informed throughout.

Service

Attention to detail,the little things that add up to an enjoyable experience.My car is now quite old but still running great thanks to the skill of the technicians.Obviously prices are not cheap but I don't mind considering the level of service .

Service

Everything was completed in a competent manner and as requested.

Service

As before a good job well done

Service

Because I had to pay for my vehicle to have a service when I already had a valid service plan.

Service

Quick and easy. Very friendly staff

Service

The entire process was quick and satisfactory! The staff were experienced and very helpful and attentive.

Service

The car was serviced quickly and in the time that I was told it would take.

Service

Friendly people

Service

Everything during the purchase process was exceptional. However, the scheme which I was put onto was not explained completely before entering into the agreement. Still a great team.

Service

Not straightforward arranging the appointment at a suitable time - eventually was agreed

Service

The explanation of the items needing attention was clear and provided both by emailed video and by the service adviser. The waiting area was comfortable. My only quibble was the amount of computer input time and paper printed on arrival and departure

Service

The Parts & Service Dept have always been very good.

Service

Excellent experience completed within the stated time , kept up to date with progress and liked the short service film that was sent

Service

Got a lovely loan car, and car was ready when I expected it

Service

Dealt very effectively with quite a range of issues that were basically settling in a used car that, though BMW approved, still needed a few snags sorted. Sorted out a loan car at short notice when my circumstances got unexpectedly difficult.

Service

did what the said they would do

Service

As above

Service

Cannot fault any aspect of the service received plus they repaired an unknown fault to me with no charge as they were working in the same part of the vehicle at the same time.

Service

Most times the after sales team are very informative as their actual knowledge of vehicles is excellent.

Service

John Clark were efficient and did the work required at very slightly less than the price quoted so I was satisfied. I had elected to wait for the car and the service took ~15 minutes longer than the 90 minute estimate - hence 4.5 not 5

Service

MOT pass.

Service

Could not have been more help full nothing was any trouble

Service

Service completed on schedule, when I picked vehicle up saw a mark on it which service guy helped out right away, I didn't see the mark on vehicle before I took it but my mistake as it was there but he still offered to polish vehicle up if I wished.

Service

Excellent team

Service

Service process straightforward

Service

Their service is always hassle free

Service

Car serviced same day as booking made. Fast efficient service.

Service

responded to my cars requirements instantly and then a quick turnaround in the service dept for a significant piece of work

Service

Stephen was very helpful with regular updates for the work being carried out and always reminded to help myself to the tea, coffee and soft drinks

Service

Fairly satisfied. However I am having to return my vehicle to dealership as the problem keeps happening.

Service

I had confidence in the work done and the attitude of the staff when I drove away

Service

I know the staff. Very experience. Especially Raymond Henderson service manager.

Service

Please stop moving the driver's seat, or at least put it back where it was when delivered. Why can't I just collect the car - I had to wait for 15 minutes while my car was 'delivered' to the front as it was very busy.

Service

the last time I had my car into John Clark Aberdeen I was a bit disappointed with the service but this time it has totally changed and the service was very good from everyone a dealt with

Service

This particular service related to what I thought was a potential puncture which turned out to be a faulty valve. John Clark BMW Aberdeen carried out the repair free of charge, exceptional service giving it was arranged at the very last minute.

Service

From entering the centre with the nice receptions and the service department team. They were all very good and polite.

Service

As I said my car had been cleaned but not dried off .

Service

Our brand new BMW X5 was omitting a burning smell 3 weeks after purchase. My wife called and was told that the car would be picked up and courtesy car issued. Courtesy car was not available when my car was taken away leaving my wife without any car

Service

easy and pleasant to deal with.

Service

From start to finish they give you all the information regarding your car

Service

Communication good for various stages & updates to the service. Collection of car at the end of the day was a little chaotic, customers directed to a holding/waiting area but none of the service advisors approached us to deal with us

Service

The experience was faultless and smooth

Service

The only time I went to John Clarks was the day I picked up my car. I was intouch many times with the service manager "Phil Angus" who was completly honest strait forward and very professional, and at no time did I dought him or what the outcome.

Service

Always great service

Service

see above comments

Service

The service was completed within the time given and all seems well

Service

Service done in good time.

Service

Helpfu

Service

Did not have all the parts required for my car once they had completed the inspection, immediately gave me a car for the rest of the day.

Service

A simple straight forward process where a loan car mad it easy to leave the car for work to be completed.

Service

Would have given more had they not left my side lights on overnight causing BMW Connect, to txt me three times during the night to switch the side lights off

Service

Polite service as always. Woke completed in timely manner.

Service

Everything completed on time and everyone was very courteous.

Service

When returned to pick up car a lot of people waiting to be seen

Service

Dropped off the 435 at 9am received it back at 9.55am after a Mini Service.

Service

Always have a courteous, attentive reception with work done well.

Service

Polite, friendly staff. Took time to answer my questions and car returned in good condition. Had a slight issue with bonnet not being down properly and struggled to close it completely myself. However once I returned to garage it was quickly dealt wt

Service

The service, GPS software update and MOT were done to my satisfaction, but I was promised a complimentary car wash which was not done.

Service

Time spent at the garage was as mentioned, car cleaned on return nice coffee

Service

Car always ready on time , cleaned and hoovered

Service

Staff are very helpful

Service

Expensive for first service. Oil change and visual checks.

Service

The service experience was straightforward and efficient from start to finish

Service

From the initial booking to collection of my vehicle was faultless

Service

I have had problems in there past which could have been handled better.

Service

Excellent service

Service

can think of no reason to give less than this

Service

All went very well

Service

From first contact to book our car in to completion of work everything was carried out in a friendly and professional manner.

Service

Brilliant service

Service

Problem solved but got the car with another problem which didn't exist beforehand. Suspect wasn't checked properly before being handed to me. Central lock became faulty after the work done to replace power steering wire

Service

I completed request for new wipers online but work was not complete on collection.

Service

Great service from start to finish.

Service

This would have been a 5 but I have still not received the film of my car which the salesman had said I would receive.

Service

Giving a 10 would mean no room for improvement, giving a lesser mark does not imply a poorer service but allows for accessing ways to improvement and removes any complacency.

Service

The service provided by Raymond Henderson and his staff was first class as usual

Service

John Clark BMW have been my dealer for 38 years and the personal service offered and provided by them has been faultless throughout my time as a customer. The staff are very friendly, extremely polite and very knowledgeable about their product.

Sales

All thanks to Jacky

Sales

The sales person I dealt with was extremely helpful and knew the BMW product inside out, very knowledgeable regarding the vehicle that I had chosen. Allowed me time to consider my purchase and did not push for a decision on the day I had a test drive

Sales

Hassle free.

Sales

Nick and Adam were excellent

Sales

After the problems at BMW Finance due to an error at the Centre, the handover was smooth and trouble free. I bought from a Centre, 500 miles from home which added to the complexity but it worked very well.

Sales

Salesman was very helpful and friendly

Sales

All went smoothly

Sales

Callum McGowan assisted and ensure I was updated throughout the entire purchase of my new car. It is an exciting however nervous experience picking up a brand new car. He explained all the features of the car and ensured I was happy before leaving.

Sales

Friendly and responsive organisation. Always willing to help.

Sales

Very professional input and advice from the Sales Executive Nick Garvie.

Sales

We were very pleased with the service we received from the salesman (Mike) from start to finish of the purchase of our new car.

Sales

Their service from my initial enquiry to delivery of my car was exemplary throughout

Sales

Yes car meets all our requirements thankyou

Sales

Staff helped me choose the right car, it was delivered and ready for collection quickly.

Sales

No 1 was the car - the X3 fulfilled all our requirements and some. We have been Audi owners for the last 25 years. Good service from both sales people.

Sales

The salesman Doug Coull was first class

Sales

All things were dealt with efficiently and quickly.

Sales

Everything was so easy

Sales

The whole experience to change my X3 for a new one was good, Mike Murray sourced the model with the right spec for me, he worked to ensure the finance deal was one that I was comfortable with, he went into detail with me during collection of the car.

Sales

Doug and Adam were very professional and helpful throughout and kept me informed of cars progress

Sales

Centre was clean, professional and the staff were very friendly.

Sales

To move to BMW after 28 yrs driving Audi's was a big decision. Bob Taylor ensured I understood every detail of the car I was looking at in a very clear and concise manner. Delighted with the car & look forward to dealing with Bob in the future ??

Sales

Staff bent over backwards to be helpful as I was out of the country just prior to taking delivery. First class service.

Sales

Bob Taylor and Nick Garvie were excellent.

Sales

Everything went very smooth and we were well informed of everything while waiting delivery of the car.

Sales

Great service from Mike, really took time to understand my needs and nothing was too much trouble.

Sales

Continued excellent service, including overnight loan of a representative loan car before deciding to purchase

Sales

Everything went as well as could be expected and salesman was always there to answer any questions

Sales

Completely satisfied

Sales

Bob Taylor the salesman designed to car to meet our exact requirements and explained all the options Then we had a test drive and afterwards he ensured we were happy with our specification. He pushed to ensure that the car was available our holiday

Sales

everyone at the dealership was very helpfull and friendly.

Sales

Have purchased many cars from Doug Coull and very satisfied with his service

Sales

Friendly service from knowledgeable staff

Sales

Very good service.

Sales

Very kind and helpful

Sales

Lynn was excellent throughout. Very informative, helpful and knowledgeable. Made the whole process very easy and smooth

Sales

Everything explained very clearly and felt put at ease for any future questions I may have.

Sales

Jacky gave good customer service and made the hand over of the car very good.

Sales

The salesperson Jacky Chan went out of his way to assist us in making up our minds. He organized not one but two separate test drives so that my wife could see what a white colour BMW felt like.

Sales

Great service from John Clark BMW

Sales

the salesperson dealt with at John Clark Aberdeen was very good - Lynn McBride deserves a special mention for making the deal happen for John Clark

Sales

No negative points to highlight.