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I have been using John Clark for over 20 years and I know a lot of the service staff who provide a first class service.
Really friendly staff and no hassles when explaining about my service plan.
Very courteus and polite, explained on email what they were going to do yo repair car
Excellent professional friendly service. From booking mot / service appointment. Arriving at dealership, professional and well organised, following safety measures re covid. Courtesy car awaiting my pick up. Courtesy call once my car ready.
Very efficient and friendly.
Flawless booking and likewise on the day. Service advisor Tony MacLean booked and organised the service and winter wheel sourcing and swap ensuring a happy customer.
Did what they said they would, and communicated well
Quick and fast.
John Clark (Aberdeen) Ltd kept us informed as requested. I particularly liked the video explanation of the work undertaken and areas of concern.
Fast and helpful, the technician was first class.
Car in for MOT and brake fluid service. They carried out a complementary end of warranty check. An issue was found that could have been costly in the future and caused possible brake down. The issue was resolved with a minimum of fuss. Thanks
BMW electronic dash issue now resolved, Special thanks to Anthony Maclean at John Clark BMW who was very understanding and represented John Clark very well. Anthony listened to my concerns raised and saw the importance and value of giving myself
Advisers are attentive and really care for their customers
Quality service and workmanship. Polite and attentive staff Aftercare first class
They were lovely and could not be more accommodating.
Excellent service from staff.
Again excellent service, friendly and efficient staff
No attempt had been made to allow for social distancing within the seated waiting area. Resulting in a couple sitting directly opposite me. On booking had been told I'd be there for 1 hour however was still waiting 3 hours later without explanation.
The sales team are masters at extracting money from me, but in the right way! I always recommend John Clark BMW to family and friends.
Personal care and attention to detail all handled very professionally. Great deal of attention and time
Lynn was fantastic throughout the whole process, keeping me updated and answering any questions I had. The car was presented very well and the hand over from both Lynn and the product genius(can't remember his name) was great. Delighted with the car.
Dealings with sales exec a very pleasant experience. Both driver & BMW Genius made the hand over at home better than previous ones at dealerships.
Under difficult circumstances (Covid) the service was excellent & I was totally satisfied
I felt that everything that I needed explained was given to me and that it was open and honest. We were also given plenty of time to test drive cars in order to make the right decision. Excellent customer care.
excellent service and knowledge
Excellent customer relations
The service provided was personable, relaxed and professional. The car was delivered in the time frame as promised and I was kept updated throughout.
Great service from my Sales Executive, Lynn McBride.
Know staff and always had good deals
Good friendly service with good communication
Everything was made easy and the sales team were very attentive. the digital systems were quick and efficient for the contracts etc and the delivery was personal and well executed.
During Covid is a difficult time and the show room had all the necessary observations and compliant requirements in place making it feeling safe for all who was in the showroom
They were very professional and even though I declined they kept up and in the end I was very satisfied with the deal
All the staff were very helpful and made the experience an excellent one
I have done business with John Clark for many years. I have always been very happy with the service. I have bought all of my cars from Nick Garvie and have always been impressed by his knowledge of the product , his friendly and helpful attitude
I have bought two cars from Lynn at BMW Aberdeen and have received excellent service each time. The excellent service is the reason why I came back when purchasing my M2.
I always receive the best customer service, very attentive team headed by Adam. Thank you, BMW Aberdeen!
Jacky was always very approachable answering questions sometimes well outside working hours
Excellent communication received throughout.
We are absolutely delighted with service we received from salesman (Jacky Chan) At John Clark of Aberdeen BMW agency ! From first contact about new car to delivery he could not have been more helpful ! Would not hesitate to buy another car from him
No issues with purchase or hand over in these trying times
Excellent hassle free service from Lynn and her colleagues.
Great service from Nick, as usual.
Despite the current climate the BMW Centre was excellent
No hassle, no problems
John Clark are the dealership I have used over many years. I know a number of the staff and they are very helpful and pleasant to deal with.
Neil Sutherland at John Clark BMW was brilliant throughout the whole process. He was really approachable and kept me at ease answering all my questions and giving me all the updates I needed on the car.
Professional, polite and knowledgable cant get any better than that.
Very helpful and informative
The BMW centre was clean, presentable and had a great selection of cars available to look at. It was well prepped and was adhering to covid-19 guidance which was very reassuring. I didn't have to wait long and was given time to consider my options.
I have to admit that I went in expecting to sign a ton of paper work, but the new BMW system enabled everything to be signed via my phone, I really enjoyed this experience and it allowed me to spend more time with the BMW specialist.
Lynn McBride provided excellent service from start to finish
Very smooth simple and not pushy at all
John Clark, Aberdeen is a great garage to do business with. Lovely clean surroundings and lovely staff, made to feel very welcome.
Down to salesman
Doug the senior sales person was very good from start to finish.
Excellent serivice and delighted with the new car.
Great communication and passion for the brand.
They kept us up to date the whole time
I could not ask for better - I was kept in touch if there was any change of delivery times. because of the threat of covid-19, I was warned that it could have been a late delivery, but managed to deliver early.
knowledgeable and helpful
As per above