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No attempt had been made to allow for social distancing within the seated waiting area. Resulting in a couple sitting directly opposite me. On booking had been told I'd be there for 1 hour however was still waiting 3 hours later without explanation.
Top marks to Arturs Andrejevs, good communication throughout the purchase process, very clear and informative. Also going out of his way when a puncture was found at a later date on the car, ensuring a quick turaround.
Always made to feel completely satisfied by attention to every detail !
From start to finish I got service. 5 star service.
Excellent customer service
Very smooth, great updates, felt valued.
Very polite and informative
Issue was sorted rapidly
From the front door till you leave the service is great
Because the work was carried out very efficiently and quickly
Excellent communication from front desk and service. I got all remainders.
John Clark (Aberdeen) Ltd accepted my car at the booked time, completed the service and returned the car at their advised time. They also completed a complimentary video vehicle health check which I was able to see before leaving the dealership.
Courteous, friendly staff, who were very well trained in Covid-19 precuations,
Car was serviced motd washed and back to me in less than 3 hours
Great customer service as per usual
Couldn't fault any part of the service top marks
Find the service is always very good.
Good Covid measures, quickly and easily booked in and completed on time
Good, efficient and friendly staff made positive impact.
Always looked after.
Always willing to go the extra mile for service to customers.
I like the videoing of the car to show any problems and it was easy to accept and deal with any problems over the internet.
The liaison offered was very good.
My car was in for a service and it was straight forward. Dropped car off, and was called when it was ready. No issues during service and video sent showing me tyre tread and condition of brackets.
Service dept is always outstanding. Very professional 1st class service.
Work carried out to high standard
Service went like clockwork with due consideration to COVID 19
Kept me informed throughout service real time
Happy to help me out
Friendly efficient service
couldn't fault it. thanks
Whenever I have my car serviced or an mot at john Clark I am always happy with the service I receive and the car always comes back feeling like new.
No issues with the booking & MOT
I could not ask for better - I was kept in touch if there was any change of delivery times. because of the threat of covid-19, I was warned that it could have been a late delivery, but managed to deliver early.
As per above
knowledgeable and helpful
When picking up car i was given a comprehensive demonstration of my vehicle and everything was in place and we didn't ask for anything, was all as it should be
knowledgeable about the range
The friendly staff made it a pleasure
The staff were very informative and first class
Neil and Adam were exceptional in arranging the purchase of our car. James and Rebecca did an excellent and very knowledgeable handover of the car .
Due to the covid outbreak my car was delayed by a few months. I was contacted with updates regularly and I felt safe when I went to the showroom to collect my car.
In light of the current situation they have done a really good job of making delivery as easy as possible.
Nick Garvie managed the whole process very effectively from quotation down to placement of order providing me with regular updates despite the challenges presented by the current covid situation. Car was delivered within the estimated timeframe.
Great communication from all involved..
Car was delayed due to Covid. Sales staff did a good job given the circumstances
The process ran smoothly from start to finish. I was kept informed throughout and all my questions were answered promptly and accurately.
Excellent throughout the process
Very friendly service and excellent to deal with.
Staff couldn't have done more to help, my new car was delayed due to the pandemic. But John Clark stuff did all they could in the situation.
Car delivered very quickly, kept informed what was happening at every stage
brilliant service as soon as i walked into the centre, Jacky Chan sourced the car and had delivered with in two weeks of paying my deposit.
I did not visit the centre due to Covid but deal arranged by telephone and car shipped to me (by ferry). As I have dealt with the same staff members a number of times all went smoothly.
Fully professional and very straightforward experience
The different car functions were explained clearly and efficiently during the hand over, including showing us how to download the BMW app. Jacky was very attentive and nothing was any trouble to him.
Explained everything very well and really copped well given the global health pandemic we went through
Kept in touch always helpful friendly
Super efficient in everything they did
Nick is a great ambassador for the brand
Great service and managed to adhere to safe social distance whilst still making me feel welcome and looked after.
Delivery was in the midst of the pandemic. We felt very safe in the showroom, which was spotless. Handover was minimal, but was what was required under the circumstances.