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Usual courteous service, nice environment and quality mechanics.
Would have given 5 stars, but no warning that settings on car would get all messed up during software. Seat position had changed wildly and took me forever to get back to correct position. Being able to back up settings and restore would be good.
Turned up with a fault with no pre booking and the car was repaired within two hour. First class service.
as a returning customer I received the usual high level of customer care
Steve was very friendly and my car was returned clean and tidy also had a courtesy car for my convenience fro t of house staff very professional, I also like the videos letting me know of any potential problems
As mentioned earlier, due to safety concerns experienced post vehicle service.
Friendly, polite and helpful
Booked in work completed quickly and back on the road with an hours waiting appointment
Always good service from the staff and the work was done on the car on the time and with the price quoted.
No one called to say my car was ready and as usual when i called i could not get past reception who stated everyone was busy. I was kept waiting when picking up the the car and ended up being late for an appointment
Easy to arrange the appointment; email confirming the appointment; ver helpful staff.
Car booked in quickly and I decided to wait on the day. Kept aprised of progress and additional work discussed before being carried out. Car returned to me without being washed or hoovered as requested.
No problems encountered during the service and was kept well informed by telephone from the service advisor. Great to get the tires on before the winter and at a very competitive price. No hassle.
Service department are very good, they keep you informed on what is happening with the car. The car was repaired under warranty. Very happy with the service I recieved from the service dept. The sales dept should learn from them.
Easy to book and very professional service. And on time.
Made to feel very welcome all the time. Both by Lynn McBride and the whole Aberdeen John Clarke BMW team. Thank you.
minor dissapointment that the tyre pressure notification/warning was not actioned as part of the service/checks.
Treated with courtesy and respect when returning back to JC.
I am new to John Clark BMW and find from receptiion to workshop & handback of motor a friendly high standered operation apart from my hiccup over tyres.
Overall good service
Customer service wasn't as I expected at all from BMW. Not even told
I want to mention Chris on the Service Desk. Lovely manner, approachable, puts you at ease, helpful. I hope he goes far.
slick operation from start to finish
In total I have visited the garage and bodyshop 6 times to get the issue with the wheel fixed. This should have all been done correctly before I bought the car, instead I have driven over 180miles and spent countlesss hours to get it resolved.
Work done as requested, in good time and friendly staff!
No public transport where we live and a courtesy car can sometimes be essential. However the service would have to be delayed for over 3 weeks if a courtesy car were to be provided.
Friendly fast service.
The member of staff I dealt with was professional and went beyond my expectations is resolving my request.
On the mechanical side of my visit, no problems and prompt. On the BMWconnect+ guru intervention, no progress and little explanation (not recommended)
Several cars bought across the John Clark group between my husband and I......1 slip up from me to another local dealer and never again will I go elsewhere. Husband is now seeing my point and will return to John Clark in the future.
My service provider Chris was very friendly, efficient and pleasant to deal with.
Prompt efficient service
I'd booked my car in for replacement front tyres around 10 days prior to my appt but upon arrival at the dealership I was informed that the tyres weren't actually in stock. Whilst unusual, this was an unnecessary inconvenience.
No issues with the Service depart. Sales teams have been shocking.
Im very satisfied. My car had some problems with its wheels and a mark on the driver side and without any hassle, the wheels were replaced and the side of the car was fixed. Lynn McBride was so helpful at all times and couldnt do enough to help.
Very high level of service and good communication
Service cost is not transparent, were quoted £360 for its first service,, actual cost £345.00??? Asked for someone to check the wheel arch liner as it is kinked, report said there was no fault, had to take a workshop tech out to show him.
The wrong part was originally received so it took longer for the repair to be completed.
I had no problems.
Good communication directly with technical service, easy to get advise and quick turnaround and
Everything was as it should be except for the charge for changing oil and filters - started at £286 and was eventually £190 ish when I complained.
The car was initially delivered to the wrong country, Ireland. As a result it took another 4 weeks to get it. Alana was excellent throughout and I was provided with a courtesy car over this period. However as you can imagine it was not good.
I have an x4. The fault was air conditioning. I don't value air conditioning in a convertible in the north of Scotland but costs to repair were acceptable
Good service and good product.
Quick appointment, provided courtesy car, fixed the problem first time
Good communication through the whole job. Explained the problems very clearly.
Job done as expected
Friendly professional service. Helpful staff make the experience what it is. The brand management on site is as expected of/by BMW but the people make the experience rating given.
3 new tyres and car washed took over two and a half hours for a booked appointment which seemed a long time. Waiting area comfortable though. Had to adjust tyre pressure after I left as nearside pressure 0.2 bar less on both front and rear tyres.
Great service, problem fixed on our BMW X1
There were no problems with checking in or uplift of vehicle
Not quite as spot on as it usually is. Took a bit longer to sort things out but overall well looked after and quality conversation with service engineer.
Went over and above even taking my car back to my home and picking there car up
Warranty work carried out and also health checks. Good to know if the car needs maintenance
Any potential issues are clearly explained before committing to work.
Car was booked in for service at 1pm and it was not ready until 6-45 pm I was not in a hurry but thought that was a bit ott . I had requested a lift to ari and to get picked up after my appointment but was given a courtesy car and had to pay £15
Received phone call to say car was ready, but upon arrival was informed it had not yet been washed & hoovered.
The person I dealt with post-service was only interested in getting me to sign a disclaimer, which despite me reading it to him, he continued to misrepresent. I didn't get any of the information and advice I wanted following my car servicing.
Everything carried out efficiently
Straightforward process. Courteous and helpful staff.
Excellent service, although very expensive
Complaint claim has been opened.
Everything went to plan with no hold ups.
The job was completed in a satisfactory manner and I was kept fully informed at all times
good communications around the service job and timing
No nonsense no hassle srevice provided.
service second to none
Thoroughly investigated issue and managed repair via recall despite out of warranty.
Customer service staff a bit ambivalent at drop off and collection. Price of major service; to be fair, I did ask when I booked what it would cost. But £600 is a very serious amount of money.
Have no confidence in there work as reported they split exhaust for visual. Bracket bolts were still rusted and clamp sealed when removed later from an independent garage
Usual high quality of service. Work done on time, friendly staff. My car was only in for a Map update, as BMW UK unable to help. Still awaiting a call from them (for the 2nd time) on a technical ticket that was raised on this issue. Dealer did it!
Prompt courteous service as always
Booking given at short notice. Work carried out honestly and efficiently
Extremely satisfied with my Mot and service only 1 small niggle, I mentioned that my rear windscreen wiper rubber was almost off, but they did not replace, trip now to Halfords to replace
The customer service assistant was able to bring forward the MOT on the day in question which was more suitable for my requirements. However when I called to collect the car, I had to wait rather a long time for it to arrive at the showroom door.
Email with video explaining work required was excellent. Approval process was seamless.
Good customer service and engaging staff
Great attention to detail and nothing too much problem
No problems whatsoever with the replacement of the unexpected faulty egr valve.
Service department was rarely available to talk to, didn't return calls and didn't return car when promised.
Problem identified and replacement vehicle provided until the car was ready to collect.
Wouldn't go anywhere else
I came to service due to noise from breaks ! After about 3 hours i took my car back ! The noise had been gone for a few hours and then again !
Excellent communication on my cars remedial work progress at each stage. Courtesy car arrangement was great, allowing me to have a very reliable car to continue my daily activities.
I didnt know what the issue was with the warning coolant light on the dashboard and drove the car to BMW Aberdeen. Straight away the car was taken in and I recieved a courtesy car. Effortless and cant thank the staff enough. Was informed throughout.
Attention to detail,the little things that add up to an enjoyable experience.My car is now quite old but still running great thanks to the skill of the technicians.Obviously prices are not cheap but I don't mind considering the level of service .
Everything was completed in a competent manner and as requested.
As before a good job well done
Because I had to pay for my vehicle to have a service when I already had a valid service plan.
Quick and easy. Very friendly staff
The entire process was quick and satisfactory! The staff were experienced and very helpful and attentive.
The car was serviced quickly and in the time that I was told it would take.
Everything during the purchase process was exceptional. However, the scheme which I was put onto was not explained completely before entering into the agreement. Still a great team.
Not straightforward arranging the appointment at a suitable time - eventually was agreed
The explanation of the items needing attention was clear and provided both by emailed video and by the service adviser. The waiting area was comfortable. My only quibble was the amount of computer input time and paper printed on arrival and departure
The Parts & Service Dept have always been very good.
Excellent experience completed within the stated time , kept up to date with progress and liked the short service film that was sent
Got a lovely loan car, and car was ready when I expected it
Dealt very effectively with quite a range of issues that were basically settling in a used car that, though BMW approved, still needed a few snags sorted. Sorted out a loan car at short notice when my circumstances got unexpectedly difficult.
did what the said they would do
Cannot fault any aspect of the service received plus they repaired an unknown fault to me with no charge as they were working in the same part of the vehicle at the same time.
Most times the after sales team are very informative as their actual knowledge of vehicles is excellent.
John Clark were efficient and did the work required at very slightly less than the price quoted so I was satisfied. I had elected to wait for the car and the service took ~15 minutes longer than the 90 minute estimate - hence 4.5 not 5
Could not have been more help full nothing was any trouble
Service completed on schedule, when I picked vehicle up saw a mark on it which service guy helped out right away, I didn't see the mark on vehicle before I took it but my mistake as it was there but he still offered to polish vehicle up if I wished.
Service process straightforward
Their service is always hassle free
Car serviced same day as booking made. Fast efficient service.
responded to my cars requirements instantly and then a quick turnaround in the service dept for a significant piece of work
Stephen was very helpful with regular updates for the work being carried out and always reminded to help myself to the tea, coffee and soft drinks
Fairly satisfied. However I am having to return my vehicle to dealership as the problem keeps happening.
I had confidence in the work done and the attitude of the staff when I drove away
I know the staff. Very experience. Especially Raymond Henderson service manager.
Please stop moving the driver's seat, or at least put it back where it was when delivered. Why can't I just collect the car - I had to wait for 15 minutes while my car was 'delivered' to the front as it was very busy.
the last time I had my car into John Clark Aberdeen I was a bit disappointed with the service but this time it has totally changed and the service was very good from everyone a dealt with
This particular service related to what I thought was a potential puncture which turned out to be a faulty valve. John Clark BMW Aberdeen carried out the repair free of charge, exceptional service giving it was arranged at the very last minute.
From entering the centre with the nice receptions and the service department team. They were all very good and polite.
As I said my car had been cleaned but not dried off .
Our brand new BMW X5 was omitting a burning smell 3 weeks after purchase. My wife called and was told that the car would be picked up and courtesy car issued. Courtesy car was not available when my car was taken away leaving my wife without any car
easy and pleasant to deal with.
From start to finish they give you all the information regarding your car
Communication good for various stages & updates to the service. Collection of car at the end of the day was a little chaotic, customers directed to a holding/waiting area but none of the service advisors approached us to deal with us
The experience was faultless and smooth
The only time I went to John Clarks was the day I picked up my car. I was intouch many times with the service manager "Phil Angus" who was completly honest strait forward and very professional, and at no time did I dought him or what the outcome.
Always great service
see above comments
The service was completed within the time given and all seems well
Service done in good time.
Did not have all the parts required for my car once they had completed the inspection, immediately gave me a car for the rest of the day.
A simple straight forward process where a loan car mad it easy to leave the car for work to be completed.
Would have given more had they not left my side lights on overnight causing BMW Connect, to txt me three times during the night to switch the side lights off
Polite service as always. Woke completed in timely manner.
Everything completed on time and everyone was very courteous.
When returned to pick up car a lot of people waiting to be seen
Dropped off the 435 at 9am received it back at 9.55am after a Mini Service.
Always have a courteous, attentive reception with work done well.
Polite, friendly staff. Took time to answer my questions and car returned in good condition. Had a slight issue with bonnet not being down properly and struggled to close it completely myself. However once I returned to garage it was quickly dealt wt
The service, GPS software update and MOT were done to my satisfaction, but I was promised a complimentary car wash which was not done.
Time spent at the garage was as mentioned, car cleaned on return nice coffee
Car always ready on time , cleaned and hoovered
Staff are very helpful
Expensive for first service. Oil change and visual checks.
The service experience was straightforward and efficient from start to finish
From the initial booking to collection of my vehicle was faultless
I have had problems in there past which could have been handled better.
can think of no reason to give less than this
All went very well
From first contact to book our car in to completion of work everything was carried out in a friendly and professional manner.
Problem solved but got the car with another problem which didn't exist beforehand. Suspect wasn't checked properly before being handed to me. Central lock became faulty after the work done to replace power steering wire
I completed request for new wipers online but work was not complete on collection.
Great service from start to finish.
This would have been a 5 but I have still not received the film of my car which the salesman had said I would receive.
Giving a 10 would mean no room for improvement, giving a lesser mark does not imply a poorer service but allows for accessing ways to improvement and removes any complacency.
The service provided by Raymond Henderson and his staff was first class as usual
John Clark BMW have been my dealer for 38 years and the personal service offered and provided by them has been faultless throughout my time as a customer. The staff are very friendly, extremely polite and very knowledgeable about their product.
All thanks to Jacky
The sales person I dealt with was extremely helpful and knew the BMW product inside out, very knowledgeable regarding the vehicle that I had chosen. Allowed me time to consider my purchase and did not push for a decision on the day I had a test drive
Nick and Adam were excellent
After the problems at BMW Finance due to an error at the Centre, the handover was smooth and trouble free. I bought from a Centre, 500 miles from home which added to the complexity but it worked very well.
Salesman was very helpful and friendly
All went smoothly
Callum McGowan assisted and ensure I was updated throughout the entire purchase of my new car. It is an exciting however nervous experience picking up a brand new car. He explained all the features of the car and ensured I was happy before leaving.
Friendly and responsive organisation. Always willing to help.
Very professional input and advice from the Sales Executive Nick Garvie.
We were very pleased with the service we received from the salesman (Mike) from start to finish of the purchase of our new car.
Their service from my initial enquiry to delivery of my car was exemplary throughout
Yes car meets all our requirements thankyou
Staff helped me choose the right car, it was delivered and ready for collection quickly.
No 1 was the car - the X3 fulfilled all our requirements and some. We have been Audi owners for the last 25 years. Good service from both sales people.
The salesman Doug Coull was first class
All things were dealt with efficiently and quickly.
Everything was so easy
The whole experience to change my X3 for a new one was good, Mike Murray sourced the model with the right spec for me, he worked to ensure the finance deal was one that I was comfortable with, he went into detail with me during collection of the car.
Doug and Adam were very professional and helpful throughout and kept me informed of cars progress
Centre was clean, professional and the staff were very friendly.
To move to BMW after 28 yrs driving Audi's was a big decision. Bob Taylor ensured I understood every detail of the car I was looking at in a very clear and concise manner. Delighted with the car & look forward to dealing with Bob in the future ??
Staff bent over backwards to be helpful as I was out of the country just prior to taking delivery. First class service.
Bob Taylor and Nick Garvie were excellent.
Everything went very smooth and we were well informed of everything while waiting delivery of the car.
Great service from Mike, really took time to understand my needs and nothing was too much trouble.
Continued excellent service, including overnight loan of a representative loan car before deciding to purchase
Everything went as well as could be expected and salesman was always there to answer any questions
Bob Taylor the salesman designed to car to meet our exact requirements and explained all the options Then we had a test drive and afterwards he ensured we were happy with our specification. He pushed to ensure that the car was available our holiday
everyone at the dealership was very helpfull and friendly.
Have purchased many cars from Doug Coull and very satisfied with his service
Friendly service from knowledgeable staff
Very good service.
Very kind and helpful
Lynn was excellent throughout. Very informative, helpful and knowledgeable. Made the whole process very easy and smooth
Everything explained very clearly and felt put at ease for any future questions I may have.
Jacky gave good customer service and made the hand over of the car very good.
The salesperson Jacky Chan went out of his way to assist us in making up our minds. He organized not one but two separate test drives so that my wife could see what a white colour BMW felt like.
Great service from John Clark BMW
the salesperson dealt with at John Clark Aberdeen was very good - Lynn McBride deserves a special mention for making the deal happen for John Clark
No negative points to highlight.