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Very satisfied with the contact made regarding my car. I was constantly updated and not a lot of places do that.
Car delivered back cleaned and vacuumed. Kept updated during the day of the progress.
Very efficient service from start to finish.
Helpful consistent staff
Perfectly handled to workaround my work commitments with no impact on my time whatsoever
As previously mentioned extra work wasn't a problem on same day and all parts needed were in stock
Easy to arrange the service and first class assistance in arranging the return of my car given that i sprung a last minute change in arrangements.
No complaints at sll
I was given an e mail the previous day to put my car in at 9am. When I went in at 9am Inwas told that the car was booked in a slot at 3pm. Why book me in at 9 am if car not being worked on to 3 pm.
Job done, no mess, good workmanship
The service department found me a suitable slot for an MOT at a very busy time for yourselves and it suited myself also.
Booked for service while you wait. All done in the time allocated.comfortable waiting area to allow me to work, and coffee on hand as required. Courteous welcome and close-out.
No issues at all contact went smoothly
Very efficient and friendly.
No issues at all
Was heading over to collect car in a taxi and was en route when I was called asking if they could keep the car until the next day
The receptionist new my name, the service manager new my name and the mechanic new my name. The mechanic came out personally to give me an update. Lovely sitting area. Free coffee and biscuits too. Well coordinated and respectful.
Good communication and car was cleaned and hoovered on collection
They picked up my car and returned it to me making the whole process easy
Did everything I asked although missed one item which was completed when I enquired if it had been completed.
Car in and out with no issues.
I appreciated the video I got back with them checking my car
Pleasant staff. Fast turnaround service as promised.
I actually look forward to taking my car to John Clark Aberdeen because whilst the car is being worked on I can also get work done in their comfortable waiting area.
The Car was in for a Recall that was completed fine - Given a Previous Issue with Garage they completed a Valet on Car which was completed to a high standard.
Very helpful friendly staff
Efficiency of staff
It's what I would expect from a BMW dealership
Excellent service once again. Prompt replacement of a headlight under goodwill really made a difference
I have been given advice on a number of occasions by Mr Henderson the workshop manager whom I trust implicitly. All the staff involved from booking in,reception,arranging transport etc have been helpful,polite and professional.
Professional sales man Knows exactly how to deal with Motability issues. Plus continues updates during the hol period unlike my previous dealers.
Doug Coull always gives you 100% attention. I never deal with anyone else in BMW and he is the reason that i go back time and time again. He completely understands the customer needs and goes the extra mile to help. He's Simply the Best!
Due to my motability dealer Nick at Aberdeen BMW, I would recommend this dealer and himself to anyone I could. He was absolutely outstanding and so was the showroom. This was my best experience from any other dealer/brand I have experienced since I s
Couldn't fault a thing Salesman were superb with everything arranged impeccabley
The sales man was informative, friendly and made me felt welcomed.
Second time buying new BMW John Clark. They know BMW.
The staff at John Clark Aberdeen were all lovely from being greeted at the door by the lovely Lorna Welsh to leaving the showroom with our beautiful new car all overseen by Doug Coull, it was hassle free and a great experience.
Handover was very professional.
from looking at the cars, test driving the cars to the pick up of the new car was all dealt with quickly and smoothly,
I think the answer to Question 1 covers this. Lynn was a excellent focal point for the business in managing the timely delivery of an excellent BMW 330e vehicle. My 4th new BMW since 2008 and I am sure we will be happy with it. Like the other 3.
My salesperson Lynn kept me fully informed throughout the process and made sure she had arranged my car to be in the delivery bay on arrival.
Car was delivered much quicker than expected, got good deal and very happy with car
We are very lucky with our Sales Representative, Neil Sutherland, who never fails to go above and beyond to meet our requirements. He is extremely patient, very personable, sincere and makes his customers feel very comfortable.
AS DESCRIBED ON FIRST QUESTION, NAMELY MR DOUGLAS COULL. THIS GENTLEMAN IS SO THOROUGH IN EVERY ASPECT LEAVING ONE DEVOID OF ANY NEGATIVE ISSUES.
Car received and all features explained.
The staff were polite, informative and most helpful