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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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John Clark Aberdeen.

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John Hill

Head of Business
  • Years at the dealership 3
  • Years in the industry 33
  • Department Divisional Franchise Director

Jim McGouldrick

General Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Chris Davidson

New Car Sales Controller
  • Years at the dealership 1
  • Years in the company 16
  • Years in the industry 19
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Bruce Davidson

Used Car Sales Executive
  • Years at the dealership 35
  • Years in the industry 48
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

David Michael

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 22
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See other comments as to why I didn't give a full 5 stars

Service

after initial issue fairly straightforward

Service

The service was carried out and my car cleaned and valleted. I had informed BMW the back brakes were squealing again, they kept the car overnight and managed to check and clean the brakes the next day, when I returned the service car.

Service

Service generally is very good. I feel valued as a customer.

Service

it has been better on my many years of using john clark

Service

Problem resolved quickly, nice courtesy car while the car was in

Service

Same as above Car done 7k and wheels are defective. Say it's stone chips, really not.

Service

As above

Service

Good service here, shame about other dealerships.

Service

Car was booked in for 1 day, however this eventually took 2 days. The problem was fixed (I drive) but the lack of communication was disappointing. When given the car back it came fully valeted which was very pleasing

Service

Service wasn't carried out correctly first time and had to go back to garage to get it done properly

Service

Following the work which was a tyre replacement we experienced false indications of low tyres pressure twice. I think the sensor was damaged.

Service

All good no bad points at tall

Service

Top class. Slick operation

Service

On this occasion I was dealing with the Service manager who was very helpful and accomodated me as I would have expected.

Service

Sales rep I bought new x5 from made short notice arrangements for me to get a courtesy can whilst my vehicle was in getting new windscreen fitted.

Service

I was sent a video from the service showing my brakes to be in good condition. I received a phonecall only a few hours later to say that the car had failed the M.O.T. due to the brakes! There was way too much time spent with all the false niceties.

Service

Had to wait 4.5 hours for what was essentially just an oil change

Service

The service was ok

Service

No complaints!

Service

as above.

Service

Poor experience picking up car after the service

Service

Car dropped off at 07:30. Not ready at 16:00 when advised it would be. Finally got car at 17:15. I had to arrange for someone else to pick up my daughter from school.

Service

Although the rear brake pads were not it stock I was given a courtesy car to go home and come back three days later

Service

service carried out on time

Service

As above. Sophie made the experience delightful.

Service

Didi the work I asked to be done.

Service

very helpful people. A pleasure to deal with

Service

top class polite service

Service

They are always very helpful towards me.

Service

My concerns were addressed and there was good communication

Service

Great service

Service

Kindly offered to cover labour costs.

Service

Carried out everything thing I requested in a professional timely manor

Service

Just the usual first class service I have come to expect and never disappoints

Service

The service process is efficient but..... given I travel 40 miles to Aberdeen to have the car serviced I was a little disappointed that it was not possible to get a courtesy lift into town to do some shopping while the car was being serviced.

Service

See above, plus as the car was in , the recent recall check was also carried out at the same time. The result of this was, the radio failed to work. Eventual diagnosis resulted in a broken radiocontractor. None in stock, so another visit was required

Service

No hire car available Late service slotAsked two employees about a product and still no response despite being told I wold be contacted about the matter.I wasn’t contacted when my MOT was completed.

Service

Brilliant company to deal with .

Service

Happy with the job even though it took longer than expected for what I believed should have been a routine warranty job. However BMW were apologetic and allowed continued use of customer car

Service

right from the team at the front desk to the staff at the sales and service desks, we are made to feel welcome and important.

Service

Very. Extremely easy to deal with.

Service

Given poor and false informationDuration of repair unacceptable - took over a month to resolve a simple issue.Poor communication and treatment No follow up despite assurances

Service

Very helpful and a pleasant experience

Service

You normally arrive at the garage hand over the keys and walk away. This time I walked away having met the mechanic and everything was explained what they were servicing and why.

Service

Great service, it’s drop off and pick up Car cleaned, car looked at, easy to deal with

Service

Achieved expected result although took slightly longer than expected.

Service

Paint work was of a standard a child could better. I had a spurious warning about rear passenger indicator and brake light failure, I informed the service person and the fault is still showing.

Service

Because, a problem I raised still exists, and the mess off my car was unacceptable, considering it went in in emaculate condition, and came out covers in dirt, dust, horrendous amount of bird droppings,

Service

Nick explained everything to me that I needed to know.

Service

Apart from my recent breakdown where I opened the boot to find a large plastic engine cover which had been forgotten about. I had to travel back into Aberdeen to get it fitted. John Clark have been very good, the issue is with BMW reliability.

Service

Usually have amicable customer service, and car is always returned promptly as organised.

Service

well received and prompt attention

Service

Everything I asked for was carried out with no issue

Service

When trying to contact the service department by telephone it took 2 days. The first day I phoned 4 times & was informed service department was busy & that somebody would call me back, they didn't. then the 2nd day I phoned 3 times before insisting

Service

Job was done quickly and kept up to date by front of house staff each step of the way.

Service

I got a quote for my service they said it would be £270 Approx my bill was £600 because it was a major service.they quoted me a normal service by mistake. My washer bottle never got topped up I was told that's not part of a service

Service

I haven't used john Clark Aberdeen

Service

Excellent service received across the board, from the quality of the ‘loan’ vehicle to the updates I received throughout the day.

Service

All went to plan

Service

Appointment always on time. Waiting area well stocked. Complimentary lift back into town.

Service

John Clark Dundee not Aberdeen

Service

Sorry, your mistake. Not Aberdeen but Dundee. I've dealt with this dealership now for 27 years and confess I feel part of the family. Bottom line is they listen & then set out to please.

Service

Professional.

Service

Service performed correctly and within given time frame.

Service

I was completely satisfied with the service I received at John Clark Dundee.

Service

Friendly service with knowledgeable staff and a comfortable waiting area. My car was serviced quickly while I waited.

Service

I booked the car in to get the brake service done and the parking sensors repaired. The rear brakes were done but advised that fronts were OK. The sensor part was not in stock and the front brake indicator is now on, 4 weeks after the service

Service

Once again, I've been let down by the very poor communication and organisation at BMW

Service

No issues & great service

Service

No problems.

Service

A very helpful garage as my approved used BMW was having some uncertain banging noises from the front wheel. John Clark has been tirelessly trying the best they could to locate the mystery sound.

Service

Great service, courtesy car (new). A little pricey

Service

Was only informed that my car was ready for pick up when I called the following day to find out progress. Car was serviced and passed MOT with one advisory - nail in near side rear tyre. the tyre failed the next day. Advisory???

Service

Top Class

Service

very professional and willing to meet my other commitments

Service

Efficient service and the service representatives were knowledgeable about the work that had been completed and could answer all questions.

Service

Resolved an ABS problem efficiently

Service

Very satisfied with the repairs and service prior to getting the car back.

Service

Car was dropped of in the morning and we got a call car was ready in the evening.

Service

See above comment

Service

My car was due the first service, should have taken 1 day but ended up taking 5. I call numerous times for updates on progress and on the majority of occasions I could not get to speak with anyone who could update me.

Service

There were no problems with my car following the service

Service

Friendly, courteous and helpful and do not try to up sell

Service

Kept up to date with when car ready. Easy to book in. Friendly staff and helpful

Service

Went to dealer to book car in. When I turned up on the day, the car was not booked in for that day. I was however told not to worry and my car would be attended to

Service

See above. Poor customer service from your staff member who booked in my car. I felt like I was a burden. He never smiled and I felt that he was just going through the motions.

Service

Issue was rectified with minimum fuss. Top marks again for the Service Manager (Raymond).

Service

No issues with the problem after it had been repaired

Service

Generally efficient service, but took a long time between arriving at showroom and leaving in the car.

Service

Garage forgot to reset the service indicator.Have to go back and get it sorted - very inconvenient.

Service

Never have a good experience when visiting the service centre. Was delayed for 50 minutes and never feel like a valued customer which is disappointing. Definitely room for improvement.

Service

Everything was done to my total satisfaction.

Service

Had car in for what I thought was a fault, 3 times. Staff agreed with me. Eventually found out it was a soft wear function update. This information hadn't been passed down to service centre. The function change is very annoying and unnecessary.

Service

I know exactly where I am with them and I trust them

Service

was kept informed on progress of new car and it arrived on time

Service

Very professional customer service throughout

Service

See above

Service

See above

Service

Everything ok, but perhaps the work carried out and condition of the health checks recorded could have been reviewed with me.

Service

Had to return to have tyre pressure indicator checked. Did not want car washed but stressed need to wash and hoover internally. No hoovering done in boot area of tourer.

Service

Work done in a timely manner. Staff helpful and the complimentary valet earned me brownie points with my husband - he thinks I cleaned the car!!!!

Service

Very efficient MOT and service with a fault identified and dealt with promptly

Service

The job was done when I needed it to be undertaken at short notice. Even thou the booking had been messed up I was fitted in.

Service

Great service- nice people

Service

Problem was fixed first visit which saves me a lot of mileage coming and going to the garage.

Service

Was sent a video of work carried out on my car. Had no idea what the purpose of the video was and certainly did not understand what was being measured! The numbers meant absolutely nothing to me! Is it company policy to send this to customers??

Service

Service carried out as per agreement Video clip of inspection is a nice touch.

Service

First class service

Service

Job down in time on budget Courtesy shown throughout the day

Service

Went in to have seasonal wheels changed over. On booking I was told it would take c.90 mins so I agreed to wait. On arrival I was told they would also action a couple of ‘call backs’ & it might take a little longer. It took three & a half hrs!

Service

Car was picked up and returned with job done. However, the service team queried a task which was addressed.

Service

Good attitude

Service

They serviced my car as requested washed it and asked me to sign for the fact that my tyres were illegal and was unroadworthy

Service

Efficient, helpful and no problems. Well organised garage.

Service

The reason why the car was at JC was to check for premature wear on the front propeller shaft as per recall notice and I have nothing from JC to indicate that this work was carried out and that the front propeller shaft is in a serviceable condition!

Service

Headlight was replaced without any issues

Service

Helpful but let down by valeters

Service

Smooth and friendly service

Service

pretty much satisfied with service and customer support there..

Service

Efficient check-in, fixed price service, courtesy car

Service

My partner passed away a few months ago and always dealt with these matters regarding cars, servicing etc. I explained the personal, delicate situation to Raymond Henderson who immediately put me at ease and arranged the servicing without any fuss.

Service

Serving, car pick up and return great. Only set back see above comment.

Service

No hassle from the first contact to arrange sevice until the return of the car to the pre-arranged address when completed.

Service

Can’t fault my time there

Service

I had booked courtesy car and was not advised at the time of booking that there would be a £15 charge. I think I should have been advised of this.

Service

Everyone was very helpfull.

Service

From arrival till leaving I was treated very well and shown respect by everyone

Sales

Nick was a very friendly and helpful sales person.

Sales

Hugely positive experience thanks to Doug Coull and Adam Barry. The nice touches were the video of new car before collection and the effort they went to in finding the vehicle we wanted.

Sales

The Sales person was extremely helpful during the purchase and delivery of the car.

Sales

People involved easy to deal with and very accommodating

Sales

Good atmosphere and good coffe

Sales

Online and dealer service always efficient and professional. Main contact, Neil Sutherland in BMW Aberdeen, provided a professional and friendly service

Sales

service and delivery was fine. it is just that the car (through no fault of the dealer) seems a bit of a lemon

Sales

Any queries were answered efficiently and quickly.

Sales

Everything was very done in a very fast and efficient way!

Sales

Everything was great from start to finish, Nick Grarvie went above and beyond in helping me choose the right car.

Sales

As stated above excellent service from Lynn - nothing was a bother for her.

Sales

The service from the moment you walk in the door is top notch. Whether you are in to purchase a car, get an M.O.T, or simply to look around at new models, you are always treated like you are valued and welcome.

Sales

Too many people involved in the sale to award "completely satisfied". Quite a lot of sitting about waiting for people.

Sales

I have not received my car as yet it will be at the garage today however I am sure it will be the usual good handover

Sales

The salesman was perfect and walked through everything with me pertaining to my new vehicle.

Sales

As I said previously Nick Garvie has his job down to a fine art and makes the process relaxing and enjoyable.

Sales

Good deal friendly staff

Sales

Always exceptional service

Sales

Could not fault the process or service.

Sales

Things done when needed and treated well.

Sales

True professionals

Sales

Good personal service. Sales staff very helpful

Sales

Well informed and good explanation of the new car capabilities

Sales

good service, made to feel welcome and good quality and performance of car

Sales

Spot on. Tremendous set up, very friendly staff no matter who I communicated with and by whatever method. David Jones was first class, a gentleman

Sales

Cannot fault the service received from all staff members encountered.Knowledge of vehicle and patience explaining everything.

Sales

Ver easy