Loading...

Privacy Policy

Privacy Policy

John Clark (Holdings) Limited ("we, “us” or “our”) are committed to protecting and respecting your privacy.

This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.john-clark.co.uk (and any sub-domains unless expressly excluded), www.johnclarkleasing.co.uk (“our sites”), our social media pages e.g. https://www.facebook.com/johnclarkmotorgroup/?fref... or using our live chat available through those websites you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is John Clark (Holdings) Limited (Company No: SC098411) of Alliance Centre, Greenwell Road, Aberdeen, United Kingdom, AB12 3AX.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

· Information you give us. This is information about you that you give us by filling in forms on our sites, uploading personal data on our social media pages, using our live chat facility on our sites or by corresponding with us by phone, e-mail, face to face or otherwise. The information you give us may include your name, address, e-mail address and phone number, age, details about your family, your hobbies and your driving licence;

· Information we collect about you. With regard to each of your visits to our site we collect certain technical information and information about you by using cookies. Please see section on Cookies for further information;

· Information we receive from other sources. If you have submitted enquiries to third party websites that we have a relationship with (e.g. Gforces/Autotrader), they pass your personal information (e.g. any personal information within your enquiry, email and telephone) to us.

COOKIES

Our sites uses cookies to distinguish you from other users of our sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy http://friend.netdirector.co.uk/3A8ANAQU8EPHENEC/j...

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • provided we have your consent, we may use your information to provide you with information by email, text, post and/or telephone about other goods and services we offer that are the same or similar to those that you have already purchased or enquired about. If you no longer want us to use your data in this way please let us know by contacting us (see details below) or following the instructions on any marketing communication;
  • to notify you about changes to our service;
  • to administer and improve our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to measure or understand the effectiveness of advertising we serve to you and others.

 

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

· Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

· Selected third parties including:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, which includes car manufacturers, finance companies;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site e.g. Google Analytics, SEM Rush, Screaming Frog and Buzzumo Pro;
  • credit reference agencies such as Experian for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will also disclose your personal information to third parties:

· In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the seller or buyer (or prospective seller or buyer) of such business or assets;

· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use //site/terms-and-conditi... and other agreements we have with you; or to protect the rights, property, or safety of John Clark Motor Group Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

We hold your information in the UK and will not transfer this information outwith the EEA without your permission.

SECURITY

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We shall only retain your data for as long as is necessary and generally, we would dispose of your data after what we would consider a reasonable period of time in a secure manner.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

LINKING

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to CRM@john-clark.co.uk

Company Information

Company Information

Registered Name: John Clark Aberdeen 

Company Registered Number: 63352

Place of Registration: Scotland

Registered Office Address: John Clark Motor Group, Alliance Centre, Greenwell Road, Aberdeen, AB12 3AX

VAT Number: GB671087234

Email Address: contact.bmw@john-clark.co.uk

FCA Status Disclosure: Fully authorised & regulated for both consumer credit & general insurance activities. FCA No. 311384.

Complaints Procedure

Complaints Procedure

BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

Step 1

Discussion with your BMW Centre.

If you have a concern with either your vehicle or the service you have received at your BMW Centre, please firstly raise this with the Service Manager or Head of Business at the BMW Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.

 

Step 2

Contacting us.

Should you remain unhappy with your BMW Centre’s response, please contact us by your preferred method from the list below.

Customer Service
BMW (UK) Limited
Summit ONE
Summit Avenue
Farnborough
Hampshire GU14 0FB

Telephone:

0370 5050 160

Email:

customer.service@bmw.co.uk

We’re here:
9am - 6pm Monday to Friday

What you will need to provide.

To help us investigate and try to resolve your complaint, please provide us with the following information:

  • your name and address;
  • details of how we can contact you;
  • a clear description of your complaint;
  • details of what you would like us to do to rectify the situation; and
  • if appropriate, copies of any relevant supporting documentation.

Our commitment to you.

  • We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us
  • We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to our credit broking, we will:
    • within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
    • keep you updated on the progress of your complaint, and
    • within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.
  • In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action
  • We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision

 

Financial Services

If your complaint relates to a finance agreement with BMW Financial Services, please click below for details on BMW Financial Services’ complaint handling procedure.

Find out more

 

Step 3

What if I remain unhappy with your response?

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.

To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from BMW Financial Services (GB) Limited and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.

If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman’s details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone:

0300 123 9 123

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk

You may also raise a complaint with any of the trade bodies listed below.

 

Motor Codes

Motor Codes is a government-backed, self-regulatory body for the motor industry. BMW subscribes to the New Car Code, which covers the sale of new cars, warranties, the availability of replacement parts, and advertising and complaint handling. In addition, our BMW Centres subscribe to the Service and Repair Code which commits them to open, transparent and fair methods of business aiming to maintain consistently high standards.

Telephone:

0207 3441 651

Email:

consumer@motorcodes.co.uk

Website:

www.motorcodes.co.uk

 

BVRLA conciliation

BMW is a member of the British Vehicle Rental and Leasing Association (the BVRLA). If you are not happy with our final response and would like to refer your complaint to the BVRLA’s conciliation scheme, you may email them at:

complaint@bvrla.co.uk

or write to them at:

BVRLA
River Lodge
Badminton Court
Amersham
HP7 0DD

 

The European Commission’s Online Dispute Resolution Service

European legislation guarantees consumers:

  • fair treatment;
  • products which meet acceptable standards;
  • a right of redress if something goes wrong.

To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission’s Online Dispute Resolution (ODR) Service. For full details please go to:

http://ec.europa.eu/consumers/odr/