John Clark Aberdeen - your local BMW iAgent. BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.
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You guys dropped me off and picked me up on time, being on time is fairly important when its freezing outside. I had a question over the colour of the new oil (it was black) whereas my experience tells me it should be cleaner. perhaps you should...
Car went in for MOT and service. No issues at all.
Lady in charge was great . She kept me informed at all times and liased with Enterprise for extending the hire car.
They did exactly what I expected for a first service
Great customer facing team
Everything fixed and nice courtesy car
No nonsense approach. Car fixed and dealt with warranty provider efficiently.
Work carried out to a high standard
Easy, quick. Polite. Gave it a good wash and Polish.
It was meant to be returned on the same day.
Always helpful & reliable
First class service informative transparent pricing
I asked for price for sat nav update while my car was in for MOT. Car was in for 2 hours for MOT which i think is excessive, and no price offered for upgrade. Also asked for a price of new kidney grille as clip damaged on one currently.
No problems with the service
No other comment
They did what was asked and advised
Car left overnight, courtesy car provided with no problems etc.
Work completed and car presented back on time and valeted.
the guys are very busy (possibly shortage of staff) and it is very difficult to contact them when the car is in. We as customers also work and it is important to have quick direct access to the service guys.
Kid well done again.
Do not understand why replacement of front rotors and brakes cost more (£100) than the price advertised on BMW Value site.
Their Service Section Staff are brilliant, most with years of experience
Faultless service and staff
Good customer service
I made arrangements for a loan car and specially agreed with your agent that I could pick the car up in the morning the day before. The service agent however told me she had no cars. After a stale mate moment she begrudgingly got a car from sales
Kept up to date with progress of service but due to extensive reprogramming of car it took over 24hrs to complete
Kept updated at every stage
Staff are usually very helpful and courteous.In this visit, one service representative spent some considerable time in helping me to understand using a battery charger/conditioner suitable for my car.
Dealt with problem quickly. Brought in on Saturday noon after warning message on Friday evening and had it back on Monday afternoon having diagnosed a problem with EGR valve and replaced it.
I purchased my vehicle a year ago, before I took ownership of the car the wheels were skimmed to fix the damage to the rims, one year later the paint is off so they werent skimmed just painted, I thought it was going to get fixed but unfortunately i
The staff member dealing with me was very helpful. On the phone they had booked my car in for the wrong type of service, however I received a courtesy car with the admin fee waived as the mistake was not mine. No problems.
Everything went to plan
As my car was fixed in one visit.
we needed a valuation for my current car and it was given right away. I also needed the BMW options to be given to my son who was buying his first car and this was done right away.
See First Answer.
As you can see I rate the staff highly. My dealings with the sales staff always end in a win / win agreement.
No complaints, timely service, courtesy car.
Car was repaired on time and at the price quoted.
No major issues, the screen wash was empty on dropping the car off, during service it'd had a small amount put in which ran out the next day. I assume the service cost includes a screenwash top up, in which case I thought it would at least be filled
They fitted a new tyre without getting the authority to do so from the insurance company with whom I have tyre and alloy insurance, hence when I sought to reclaim the money the company initially refused my claim and it took some time to sort it out.
The staff in sales and repairs are always extremely polite and professional. You are made to feel like a valued customer.
Very helpful, provided a almost new courtesy car, service was fast and they kept me informed
Treated as a valued customer.
Was able to drop the car off. Car was serviced the same day and returned washed to my home. Was contacted by phone to make the payment, which was exactly what was estimated at the outset. No surprises.
Same as above
When offered the courtesy clean and hoover I said yes. On pick up however this had not been carried out, due to being in a hurry this was not brought up at time.
servicing good but we also had bodywork repair and paint to one door at considerable cost Very surprised to receive car back with nice new painted door but rest of car dirty with road salts Thought it would be cleaned external to match New Door
A couple of email enquiries took longer than I'd have expected to be replied to, otherwise satisfactory
Fast and friendly , very helpful
See comments above
Sometimes have a tendency to not phone when things are ready. Car originally came without a spare wheel. I phoned to see when it was arriving and was told it had already arrived and no one had informed me.
Very smooth and hassle free
For all the reasons given above. All very welcoming - from the lady on the reception area to the chap who went through the service report.Nice coffee and biscuits too!
Attention to detail
went well, car was cleaned during visit
The dealership contacted me to book the car in as they noted that it's service was approaching remotely. Booked in for fast lane service, the car was ready within approximately 90 mins
Everything was done according to what I got quoted
The courtesy bus service to town was very satisfactory and prompt
I came back at my allotted time and was told my car was ready. I told them no problem if I needed to wait - just needed a bag from car and I could usefully fill time writing my Xmas cards. However, they said it was coming but it took 3/4 hour. poor
Good standard, well maintained by pleasant staff.
I felt let down by BMW. My car is less than a year old and I would have expected a higher level of service from a company which has a reputation for quality. Thankfully, your service manager intervened and rectified the situation.
good arrangements for uplifting the car for its service
Was a fast efficient service at last visit.
Everything went well.
Job done, no problems, no hassle.
It would be 5 stars but for the issue explained below. I thought the visit would result in the passenger mirror 'fault' being fixed.
Great people and delivered a great service
I have no issues whatsoever
Does what it says on the tin
Once again service staff keep you informed all the time!
Courtesy car was free charge as car was in for performance enhancement work (EGRV). Courtesy car and service available at short notice. Keeping the car longer wasn't an issue.
pleasant staff, very helpful
Reps. certainly takes an extra miles: taking time with customers, listen and fulfil customres requirements (if possible and practical)to satisfy new buyer and secure sale. Please provide highest recognition for Bruce Davidson for overall performance
Very attentive and helpful
Welcoming staff and surroundings and work done correctly
A great team who do their best to support their customers
No hassle booking, delivery and pickup
As above - all aspects excellent
Everything completed on time tonexcellent standard. No problems.
John Clark BMW are always courteous, professional, informative and timeous. This provides a relaxing experience knowing that your car is in good hands.
Done to fit in with my timetable
As above, Ive had great service, both when things are going well and perhaps more importantly when they dont. John Clark Aberdeen were great with me when I had a failure on one of my motorcycles earlier in the year.
Staff were courteous Some news papers / reading material other than glossy BMW leaflets in waiting area would be good
Very efficient. Price of tyres a bit high.
BMW offered me swift help and did the work to 100% satisfaction. So just perfect.
As stated above, the attitude of your service advisor was not very good in my opinion.
Did exactly what I requested.
Good service and quality work, but car was not ready at pick up time
Issue completely resolved with no charge
Car serviced, washed as expected, howerver delay and wait didn't help especially as I was in dealer from 8am and the car needed 2 hours work. Was told then that I needed work done and video had been emailed but hadnt until requested.
never any problems very professional
does what it says on the tin - you get the feel of of 1st class team
Good service and good communication.
Everything ran as planned
I have been a customer for 10 years now and they always deliver a great service
Quick and professional with a relaxed atmosphere
Once the problem was identified. They fixed the issue and supplyed a loan car
After my car was completed the chap explained what exactly had done and took me to where my car was parked
All work completed flawlessly, on time in a very friendly manner. What more can anyone ask for?
my car suffered a technical problem while still under guarantee. The fault was quickly diagnosed but could not be repaired at that time. I understand that as a spare part had to be sourced. What concerned me was the fault itself.
No complaints whatsoever, nice company to do business with.
Very personalised service. Took their time with me. Didn't rush my decisions.
Very happy with the collect and delivery service available from JC (Aberdeen).Staff very friendly and helpful.
I am normally very happy with the service, however to have my car in for a warranty repair, collect have to take it back as I was unhappy to then collect it again to then have to take it back again was unacceptable plus a waste of my time, when I ask
Because you asked for it
Straight forward brake fluid service which was carried out efficiently
The repairs were carried out promptly.
Quick and efficient.
Friendly, professional service.
Always explain any problems. Good friendly service. It's a pity I have to travel 60 miles to the Aberdeen BMW centre.
Its just the overall cost which I find very expensive
See above for
When dealing with the initial call to BMW one receptionist want as friendly and welcoming as another .
Everything was carried out very well and explained clearly.
Service was customer focused and professionalDisappointed that there is no longer a video report of the vehicle included
Fitted Winter wheels satis
The performance of the service agent was outstanding. Jack did all he could to address the issues arising and make the experience easy for me.
Never received a couple of expected calls which was a shame but apart from that a very pleasant experience.
Sales adviser, Mike Murray, was extremely helpful, informed and courteous without being at all pushy which I can't stand. Any other staff involved were also very easy to deal with.
Mike Murray is a big reason I keep returning to BMW Aberdeen. He ensures complete satisfaction and grateful to him for helping me make the correct car choice
Extremely satisfied because it is a pleasure to deal with professional staff who go the extra mile every single time, indeed Nick Garvie who I have dealt with for years is so easy to deal with and has given so much sound advice for years now.
Slight delay in getting the car which was not the fault of BMW but the Motobility company doing the adaptations as they did not turn up the day they were supposed to. Other than that the service was very good and I would certainly recommend them
The overall experience was first class
I dealt with Lynn Johnston at John Clark BMW Aberdeen. Lynne was easy to get along with and deal with, there was no sales pressure at all and she always communicated quickly and accurately with my queries either by phone, email or face to face.
Overall very satisfied with my experience at John Clark (Aberdeen). I can't fault them. A special mention to Nick Garve (sales executive) for making the whole buying process so easy.
I was always kept informed of the progress of my car, and walked through each step of the way, as per normal
Quality of service from salesman Mr Doug Coull
John Clark in Aberdeen were very helpful. I leased an X1 via the mobility scheme and Mike Murray could not have been more helpful and understanding. He anticipated queries and answered them before they were asked!
Very accommodating and friendly. We were encouraged to take a couple of cars for a full day.
Team were professional from top to toe. Trustworthy throughout. Flawless service.
All staff and the premises were amazing and were very polite and always willing to help.
Clean and tidy premises. Helpful staff.
pretty much faultless, everything easily dealt with
the salesman was extremely efficient and quick to answer any electronic correspondence. I did not need to do any chasing as I would expect.
Great service by local sales man -Always remembered me by my first name -a small perhaps ,but nice touch
car delivered direct to my home
Friendly, welcoming centre with great staff.
Mr N Garvie' product knowledge is impressive. Left no item out. Excellent.
Mike Murray was excellent throughout the complete process
Originally quoted delivery date was exceeded by >2months. Understand this was caused by the Individual options ordered, but a better estimate could have been given. Issue with paint swirls still outstanding.
The purchase experience was made simple by all those associated with the sale.
I am delighted with the way the purchase of my car went.
Same reason as above - always the weakest link that lets you down
great staff , fantastic cafe always made welcome
Was very professional
Excellent organisation enhanced the moment.
Knowledgeable friendly staff.
Very friendly and helpful.
Recommend Dave jones to anyone looking for a bmw
Great customer service before and after. The team are always knowledgeable, friendly and helpful. Great communication
All my questions were answered in a timely and curteous fashion.
Have always dealt with Doug Coull, a very experienced sales person that looks after your needs.
Very Professional service from all BMW staff involved in my Purchase.
nick spent a lot of time explaining the tech and how to use it
There is now a nice enclosed indoor handover area with plenty of room to move about (it was pouring with rain outside!). Our X3 is the new model & the first they had delivered, yet the salesperson was able to respond fully to all questions.
Listen to what I waned and delivered it on time
Friendly well informed sales staff. Good choice of test drives. Kept up to date of progress of car while in production. Efficient thorough hand over of new car
Very friendly service provided by Lynn. always very helpful and available for any queries i had throughout the process.
Was shown around the care and shown a demonstration on how everything works. Was kept up to date on delivery.