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John Clark Aberdeen - your local BMW iAgent. BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.
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Car was returned in great condition and you could notice a difference when driving it home that day.
I am dome with BMW's, have now had 2 very costly repairs to my X5 so could not recommend BMW to anyone, however was well looked after by the team at John Clark.
Everything taken care of, and when my car was not ready on the day I expected, I was given a call in advance to make this clear to me, and informed just to keep the courtesy car I had been given.
Main dealer servicing is never inexpensive. You charged me for top up oil which you didn't ask about or I didn't request. You charged for windscreen washer fluid when I know you didn't top it up because I did before taking the car to you
Mileage was incorrect on invoice and vehicle health check. Had been mixed up with Job number.Good video link sent through on email of the health check
As above, the service was carried out promptly and to my satisfaction, but the customer service experience was poor. The issue did not lie at reception, but with the next desk (service). Poor customer service/little knowledge of service pack cover
Have full confidence in John Clarks
I was treated extremely well by the staff and kept up to date with all issues/concerns with respect to the car.
First class service and my car returned nice and clean.
service team went out of their way to assist me with my car
SW64 KBU was picked up and returned, all service work done as requested, car was returned clean inside and out.
They are always quick to help and sort everything out. Offering lifts to work when leaving the car with them and general good service
Michael was very helpful and fun. I love my new car! loved the video sent before purchase.
Friendly reception staff, service staff. Comfortable area to wait in.
Car sorted and ready for collection on schedule.
I had asked for a quote on a replacement key as part of the recall. This was not ready despite being on the job sheet. When reminded i still did not have a quote by the time I had to leave the facility.
Very good - there was a minor issue when I picked up the car but it was quickly resolved.
That was the position.
No major problems
As a customer of 25 years I wouldnt hesitate to recommend
Vehicle service work carried out and returned on schedule.
Took my car in at short notice. Sent a video of what was wrong. Superb.
all work carried out
The service I received was good, and co tribute on to faulty parts appreciated
Ref above re slight damage.
Would have been 5.0 if tyre was in stock but pleased to be loaned a car whilst tyre was being delivered.
Everything was handled wellHad to wait 20 mins for return of car
Service was completed with no issues.
Very well organised. Very friendly and helpful staff. The only comment for improvement would that BMW could have informed me in advance of the brand of new tyres that were to be fitted on my car as it differed from what I had on the car previous
Friendly staff, helpful with any questions I had.
Car was serviced by 12 but then still wasnt available to pick up untill 4pm
As per reply to the first question Team were very helpful and accommodating
car in for service 7.30am, I was dropped off an due for pick up 3pm as I work on other side of town an to miss the traffic. Phoned twice after 3 to be told driver should be there. Mini driver came 4.30 an told me he had only been sent. Home 3hrs late
Staff very knowledgeable and provide excellent service.
Good service with no issues.
The Leather covered drivers seat on my X3 cracked, I contacted the call centre in Dundee and sent Photos to Demi Telford, who organised everything to ensure a prompt repair, on the day I was due to return to Shetland.
Dealt with my concerns quickly and efficiently.
Exactly as I expected and more from John Clark.
I had to change my recall date and this was easy enough to do over the phone.
I have no issues or complaints regarding the service.
Im not sure how I could update my own navigation maps myself via Bmws own connected drive website for £70 yet the dealership quoted £280 for this service.
They had the parts in stock so I did not have to make another booking to get the fault that they diagnosed fixed. Attention to some complaints with regard to some reported defects on the vehicle in the past has not been good.
Customer service is always excellent. Staff go out their way to be helpful
Pleasant professional staff doing a first class job from the booking in through to the final valet.
Friendly staff, comfortable surroundings
Managed to accommodate my car for its service with short notice and provide a lease car in the mean time.Car was swiftly serviced and returned to me.
On a recent visit the service dept. detected a serious engine problem which necessitated an extensive engine repair. It was completed in 8 hours and the car now runs like ne.
The service was second to none, and staff were very friendly.
Only issue was that the pick-up of the vehicle was rather earlier than I had expected - but I may have picked this up wrongly when making the booking
I was very impressed that the centre was able to take my car without an appointment and give it back to me on the same day fully repaired. The customer service was excellent.
Was told the car was ready to pick up following service, I couldn't get there but my husband was able to leave his work to get the car. Arrived, car wasn't ready and had to take it half washed.
Everything ran smoothly from booking to collection
Always a pleasure to visit this garage the service manager and his team always look after me
Although the job had been finished I had to chase up once I found my car out in the yard. Excuse was with customer.See above
Your staff who I came into contact withWhere all very helpful
The staff are so helpfully from the front desk through to the end and the complimetary car wash and Hoover.
Asked for all wipers to be replaced during my first service.1. You did not have any 3series front wipers in stock.Why?2. New rear wiper fitted by you not clearing screen.Hubby took blade out, rotated it by 180 degrees then it worked perfectly.
Great service and friendly, helpful staff.
I travel over 2hrs to be punctual for my service app. An app that was made for 9am 6 weeks before hand. I ask for the service to be completed asap as my journey is long. My service wasnt comp until 4.20! My keys were just given to me unlike others!
Efficient service, nice showroom.
I have had 7 No BMW's and have always dealt with John Clark's garage and found that even although the staff sometimes change and go to other departments, they still remember you and are always polite, the service department always go the extra mile t
I only dealt with one member of staff on the phone, Jill, both to book/ rebook. Having my car collected/returned from/to my workplace, asked whether anything additional required attention. Offer to clean the car before return. Completely professional
Everything was completed satisfactorily and met cost/time estimates.
phoned at 11am to say car was ready, show up at 1430 it's still not ready and I'm told to wait.. Got car back unwashed and no explanation what was wrong, BMW assist excellent, the chocs on the seat didn't make up for waiting another 30 min in garage
The advice was excellent, the service advisor kept in touch, kept me informed of progress and I felt that my problem was being taken very seriously. A loan car was offered, delivered to the office and the same on the return of my car after the work
Completely satisfied overall
During the repair, about which I am completely satisfied, you updated the software, about which I am dissatisfied. Before update I could open the tailgate with the remote. I can no longer do this but have to open all doors first then the tailgate.
While the car was being serviced John Clark's staff gave us a lift back into Aberdeen city centre and overall everything was carried out efficiently and on time
Courteous service staff.
Very good service and customer care.
They always provide excellent service and I have no complaints in the way they treat me.
Excellent service .
Mix up with dates of warranty
No problems,fast service
Good quality service, no complaints.
Everything done on time.
From booking to drop off; pick up etc all done on time and in a very friendly manner.
Good service, on time, car returned cleaned well
The staff were very friendly and helpful. Also the bus service provided to drop you off in town meant I didn't have to sit for hours in the centre. Enjoyed the complimentary coffee as well.
I have never had a video of the service sent to me before with even the name of the mechanic included. phone calls to keep me up to date with progress. Car was picked up and returned very promptly.
Generally good service but would have appreciated a call back/ text when the car was ready to avoid having to call to ask.
Efficient and on time. All staff pleasant and helpful.
Very good efficient service
As mentioned above
Kept me informed
I was not completely satisfied on this occasion because I didn't feel the evidence from the body shop was thorough enough and I wasn't provided with the facts.
When I booked my car in for a computer tune up I was told it would take a while and I would get a loan car which was waiting for me when I took my car over . When I went back next day my car was ready and waiting and the staff at BMW are very helpful
Delivered as expected
AC repair completed under warranty but communication poor as above.
Friendly efficient staff
The service staff were very polite and efficient.
As referred to above. It was not until I had returned hope and viewed the emailed video that I discovered there is a cracker emissions pipe in the engine bay but at no time was this mentioned when I picked the car up. It is not mentioned on the paper
As above really. The personnel are great. Just the attention to detail is a bit lacking
Work completed on time
Having been dealing with company for personnel and company cars
Great service, Very helpful and professional. Other than the service the small fault was fixed promptly and without fuss.
Everything including weekend timing was perfect
they were only going to take some pictures of the wheels and we ended up over an hour there.
I was less impressed the last time only due to the dash creak not being fully eradicated, meaning I will have to schedule another visit. The run-in service was completed on time but £330 for an M2 seems a bit steep to me.
My bumper had to be removed to change a headlight unit and being a mechanic myself I always have a good check over work that's been done and pleased to say the bumper was refitted better than when I dropped it off, flawless job.
Fast and efficient
Good customer service
Expectations fully met - friendly and courteous staff
car was in for MOT. Passenger side seat belt was twisted (has happened twice before). I forgot to mention but thought it would be picked up as part of test but it wasn't and is still twisted
See my story in question 1.
Booking your car in for a specific time is great. Saves waiting around all day. Staff curious and friendly. Tea, coffee etc provided while I waited.
Returning customer. Friendly and caring staff
Nothing to fault in service experience
Prior to booking the service, i telephoned John Clark to ask for a quotation. I was quoted £288. When i went to collect my car at John Clark, i was told my bill would be £350 ? Plus my car was left unlocked in the car park. I queried both issues.
John Clark always provide me with a first class service and a number of people employed by John Clark have been with the company for many years which in my book shows the stability of the company where the staff enjoy working there.
Very well organised and job well done
Same answer as in 1
After the service I had to clean the wheels as grease were still on the rear ones, I told Mathew and showed him.when I purchased the car I had to clean the tailpipes then discovered they were chrome and not stainless!
Car was booked in for a "while you wait" brake fluid change. When booked duration was 1 1/4 hrs. Actual duration was over 1 3/4hrs.
No hassles whatever, friendly staff and everything went smoothly
Staff very helpful and knowledgeable. Catered for my needs in a professional manner.
High quality loan car
Dealt with issue politely and efficiently
smooth relaxed enjoyable.
Have a good relationship with John Clark Staff
Service is second to none.
Very friendly and accommodating staff made the whole service quick and easy.
I phoned for advice and was given very helpful information and prompt service to get me back on the road
Good communications, on-time and courtesy ride to work.
The car was only in for a health check!!
My dealership are always very professional and the staff are pleasant to deal with.
The only negative comment regarding my last three services relates to the car not being ready on time. I drop off the car at 7.30am and request a 4.00pm collection. On my last two visits I have had to wait until 4.45pm.
same as above, should have been a 30 second transaction, but service adviser spent so much time taking and inputting details of me and car into your computer system when all I was there for was to buy 1 litre of oil
Easy to book care in, get courtesy car.
Very efficient and professional.
Same as above, no faults
As above and provided various refreshments whilst I waited. Even caught up with our usual sales contact Nick Garvie and had a look at various new cars in the show room. Overall a pleasant couple of hours
Nothing is too much bother for the staff both from the service side and the sales, I cannot recommend the sales staff enough as they always treat me with the utmost respect and never attempts to push me into a deal.
The service I received from the enquiry I made about getting my car serviced speaking to Dave on service was the best I have experienced.
Things went well and to time the only reason for it not being a 5 star was having to pay for a customer loan car. It cost £15.00 pound for few miles of a commute
The service provided was professional but expensive.
Staff were pleasant in all areas.
Across the team, reception to sales (Nial) to service all work together
Extremely satisfied with the service experiance. Very professional.
The staff are always helpful and professional.
stated fault with brakes. This was not looked at and fault still remains there. 2 other fault messages but nothing found, errors just cleared and to be monitored. Only 1 year warranty on car so should have been sorted before warranty expires.
Friendly staff and greetings
Service was great generally (people) but for the 2nd time in 3 years they did not reset the service light which requires me to drive back in to get it reset.
there were originally a few issues when we left the car at the garage but they were sorted out very quickly and efficiently
Seamless transaction with minimal explanations required. The customer service understood my needs from the unset
Sale steam very professional and made buyer at ease
no pushing of extras. salesman listened to our needs.
Delivery date for my new car was delayed by about 3 wks.
Chris Duncan at BMW Aberdeen, could not have been more helpful from enquirey through to our collection.
Excellent service throughout the process.
The sales team are polite, knowledgeable and give their fullest attention to all questions about the vehicle.
Salesman was very attentive, searched for the right car for me and is always more than willing to answer any questions.
We wanted a car that would be enjoyable to drive and that would be practical for transporting my dog and passengers in comfort. We wanted plenty of safety features and good fuel economy. The X1 meets all our requirements.
This is not related to the new car sales team who were very useful but it mostly reflects on my experience with BMW approved used team who were not helpful nor seemed interested in selling the car i was interested in (BMW 7series).
Collection of the car was just from a space in the lot, was half expecting it to be taken out and presented better due to it being a brand new 40k car
Again all staff helful and friendly. Woman on reception who greeted us on arrival to pick up our new car was exited for us that we were getting a new car. Sounds daft i know but its nice when that happens.
Genuinely friendly staff who completed the transaction with a minimum of fuss.
I went into the garage with my relation and had no intention of changing my car, and unbelievably I was driving home in my new car the next day complete with a number plate change.
They kept me informed where the car was on route and when to make payment into bank.
Salesperson Lynn Johnston was very helpful and knowledgeable about the cars I was interested in. Very pleasant and easy to talk to.
Delivery date set to meet my availability. Salesman took time to explain all of the new features
No issues at all
Purchase went smoothly
Nick was very helpful esp at purchase in sourcing the model that meet our needs in a very short time.
Good communication and very helpful in finding the car i wanted.
First-rate attention to me and my requirements as a customer
Nick Garvie is very knowledgeable about BMW
I received a call from BMW, asking how I was enjoying my new vehicle, before I had actually taken delivery. This made it feel like more of a tick box exercise, rather than good customer focused service.
Friendly professional service, this is now my 6th car from John Clark in Aberdeen, so they are getting it right!
I think this has been covered in the previous question.
Communication before and after collection could be better.
Completely satisfied. Must make mention of the New Car Sales Executive who I dealt with, Lynn Johnston, who was extremely helpful and went 'the extra mile' to ensure that I was comfortable and happy with the process.
Good level of support and communication to make the process as simple as possible; especially the more administrative parts
I was happy with the end result and the team were very good to deal with.
Customer service excellent, they go above and beyond to help
i have bought many cars and john clark aberdeen is streets ahead of any other dealer i have bought from
time and care and during hand over salesman Bruce Davidson explained and answered my questions Bruce was excellent and made us welcome
From being greeted by reception staff, assisted by Lynn during the purchase process and by Neil (finance) on our initial visit, to the collection of our new car, where we were introduced to Adam (one of the managers) we received excellent service.
From turning up at the dealership knowing exactly what I wanted to driving away, I was well looked after and kept up to date on progress, completely satisfied.
Would have been a 5, as everything was excellent, except having to wait 30 mins for a pre-arranged meeting once arriving. I appreciate the dealership was very busy at the time, however a different sales rep should have been contacted earlier.
I purchased a BMW 9 nine years ago and the sales person, Bruce Davidson remembered all the details and was most helpful assisting me to chose wisely again. The handover was given with care and with attention to detail .
Again everything went without a hitch and found your team to be very professional and courteous throughout the whole process.
Niall did a good job communicating, explaining what was and wasn't achievable.
This is the sixth new bmw I have bought but the first from john clark Aberdeen. All of my expectations were met from getting the right deal to the car being immaculately presented for me at handover.
Handover was very thorough and sales man highly knowledgeable of the car and it's features.
Lynne my sales rep at John clarks in Aberdeen was excellent to deal with
car was delivered in the agreed timeframe. knowledge of the product. no pressure from sales staff, very professional and friendly.
Issues with the original car ordered, but this was handled professionally without much input needed from me. Only small issue was that I wasn't told there was an issue until I went back into the showroom asking for an update.
Nice atmosphere and staff always on hand for an help or queries
THE CONSTANT ATTENTIONS PREVAILING AND EXERCISED BY SALESEXECUTIVE MR DOUGLAS COULL AS TO CUSTOMER CARE, LEAVES NO AREA TO CRITICISE.
I was given the new car with only a basic information of changes from previous BMW I had.
We selected a BMW 3 series with special paint and interior, after all the paperwork was signed and we went to collect the car we were advised by the BMW centre that they had made a mistake with the financial figures and asked us to pay a higher depos
The Salesman and Business Manager could not have been nicer or more helpfull and walked us through the purchase process and car selection.
Nice surroundings with very pleasant, helpful and knowledgable staff.
Everything was done to my satisfaction and by mutual agreement of time and date etc.
Again the process was professional, friendly and enjoyable
Well we went in to test drive a 2 Series that Lynn had arranged for us to test drive and was there all ready for me, however the gorgeous Snapper Rocks Blue M435D caught my eye and Lynn then arranged for us to test drive a similar engine 3 series.
The staff are so welcoming lovely coffee really taken care of by everybody.
Lynn understood my requirements and went as far as she possibly could to meet them making me a very happy customer.
The car was ready sooner than expected, a video was sent to me to see it before I could get to Aberdeen to get it which was fab and Lynn Johnston was absolutely fantastic with keeping me up to date and with the handover. She made me feel at ease.
As above, we had been constantly informed about the building of our vehicle, when it was due to be in UK, when it was ready at a time that suited us. The workings of the vehicle were fully explained and it had 3/4 tank of fuel.
The salesmen David went the extra mile to get my car early for me and was always ready to answer my questions
I have bought BMWs from John Clark, Aberdeen since 2003. The staff are knowledgeable about the product they sell, professional and always helpful. The showroom is always immaculate and customer friendly.
Service excellent from walking in the door to driving out with car.