John Clark Aberdeen - your local BMW iAgent. BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.
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Booking your car in for a specific time is great. Saves waiting around all day. Staff curious and friendly. Tea, coffee etc provided while I waited.
Returning customer. Friendly and caring staff
Nothing to fault in service experience
Car was booked in for a "while you wait" brake fluid change. When booked duration was 1 1/4 hrs. Actual duration was over 1 3/4hrs.
Prior to booking the service, i telephoned John Clark to ask for a quotation. I was quoted £288. When i went to collect my car at John Clark, i was told my bill would be £350 ? Plus my car was left unlocked in the car park. I queried both issues.
John Clark always provide me with a first class service and a number of people employed by John Clark have been with the company for many years which in my book shows the stability of the company where the staff enjoy working there.
Same answer as in 1
After the service I had to clean the wheels as grease were still on the rear ones, I told Mathew and showed him.when I purchased the car I had to clean the tailpipes then discovered they were chrome and not stainless!
Very well organised and job well done
Staff very helpful and knowledgeable. Catered for my needs in a professional manner.
No hassles whatever, friendly staff and everything went smoothly
High quality loan car
Dealt with issue politely and efficiently
smooth relaxed enjoyable.
Have a good relationship with John Clark Staff
I phoned for advice and was given very helpful information and prompt service to get me back on the road
Good communications, on-time and courtesy ride to work.
Service is second to none.
This was a very bad experience, my car oil was not checked and was almost empty, tyre pressures were all out of sync
You feel like they are not interested because it's not covered with warranty
Very friendly and accommodating staff made the whole service quick and easy.
The car was only in for a health check!!
My dealership are always very professional and the staff are pleasant to deal with.
The only negative comment regarding my last three services relates to the car not being ready on time. I drop off the car at 7.30am and request a 4.00pm collection. On my last two visits I have had to wait until 4.45pm.
same as above, should have been a 30 second transaction, but service adviser spent so much time taking and inputting details of me and car into your computer system when all I was there for was to buy 1 litre of oil
Easy to book care in, get courtesy car.
Very efficient and professional.
As above and provided various refreshments whilst I waited. Even caught up with our usual sales contact Nick Garvie and had a look at various new cars in the show room. Overall a pleasant couple of hours
Same as above, no faults
The service provided was professional but expensive.
Nothing is too much bother for the staff both from the service side and the sales, I cannot recommend the sales staff enough as they always treat me with the utmost respect and never attempts to push me into a deal.
Staff were pleasant in all areas.
Things went well and to time the only reason for it not being a 5 star was having to pay for a customer loan car. It cost £15.00 pound for few miles of a commute
The service I received from the enquiry I made about getting my car serviced speaking to Dave on service was the best I have experienced.
Same reason as above
Across the team, reception to sales (Nial) to service all work together
The staff are always helpful and professional.
Extremely satisfied with the service experiance. Very professional.
Service was great generally (people) but for the 2nd time in 3 years they did not reset the service light which requires me to drive back in to get it reset.
They are only interested in extracting money from you.
stated fault with brakes. This was not looked at and fault still remains there. 2 other fault messages but nothing found, errors just cleared and to be monitored. Only 1 year warranty on car so should have been sorted before warranty expires.
Friendly staff and greetings
there were originally a few issues when we left the car at the garage but they were sorted out very quickly and efficiently
My recent visit was to test drive an i3 which is a car that interests me, I was met with a well informed sales person that never once pressurised me and was at hand to answer any questions following my drive.
Staff were polite and helpful. No delays or hold ups.
Car returned service completed. Washed and vacuumed.
Long waiting times to be booked in, this could be more efficient.Had to bring my alloy back twice for repair.During a free wash noticed that my roof had been scratched in the process. I did Mentioned this to the service desk and said that's unusual
After poor customer service from other companies as of late. It was refreshing to be treated so well
Only for the actual oil service and car check and for the 2 new alloy wheels under warranty, not for the sales department
Great service from John Clark Aberdeen, very polite staff, friendly and efficient.
As above - we were kept updated as to the progress of the repair & were given an estimated completion time.
Booking system for repair / service excellent.Work completed on time. (early)Courtesy car available.Friendly, experienced staff.Offer of wash and valet upon completion of service.(Wash declined as unsure if detergent used)
felt it was a well tuned pprocess
Did what it said on the tin, got the car serviced. Had to wait a bit to get the car back after the arranged time but not an issue.
Good contact from staff and car fixed first time.
Competent and very friendly staff
The drop off (the evening before) was convenient for me and the dealer delivered the car to my home address afterwards.
Same as 1
As above. Having had several BMW models from this dealer, always experienced excellent, courteous service from staff.
Prompt response and good service
Very helpful members of staff and they took good care of my car.
everything was professional and personal
I am assuming everything has been done as required; time will tell.
Prompt, courteous attention.
The staff are polite and friendly and that is rather rare these days.
Did not check vibration in brakes due to insufficient time. I recognise this as my fault for not pre warning them
All aspects of my visit I could not fault,
Staff most helpful and pleasant. Full information given.
Very smooth operation from start to finish and was kept updated.
Excellent communications from start to finish
The service receptionists really need to become more customer focused and enjoy doing their job. A smile wouldn't go amiss. Again the wonderfully welcoming lady that greets everyone entering your garage with black hair,what an example was set by her
John Clark (Aberdeen) Ltd did everything to help us.
Visit affected by inherent problem with mini brake discs. They rest too easily after few miles compared to other cars
I didn't like the courtesy car as it was a manual and not an automatic.
Very professional customer service
Happy with service experience
completed on time
Work completed under warranty. No concerns.
See previous answer
Excellent friendly staff. Very good waiting area with coffee and snacks !
Very disappointed with BMW response.Mileage clause is not acceptable. Specifically when I was also advised I could not have requested a service ahead of 60k miles.
Please see the above answer.
There was a delay in receiving the replacement parts by the dealership but this was not within their control. My vehicle was supposed to be washed afterwards however had not been when I arrived to collect.
I was to,d what to expec, and it was delivered
Was told car would be ready at 1700 hrs. Arrived at 1700 and car wasn't ready. After 20 min. wait was told a problem had been found resulting in the need for a loan car for 2 days. A phone call informing me of this earlier should have happened.
Would have been 5/5 but the dash warning light was not reset, did not notice at time of pick-up, so will need to take it back.
As per answer in #1 - only let down due to having to wait ~1hr on the car being completed from its first service. If I was advised of the delay then other arrangements could have been made.
As above quickly booked in and delivered on time
you guys do what you say on the tin.
Simply because of satisfaction
Very quick turnaround (compared with Mercedes Aberdeen for example). Car very clean when returned. Good contact during the day to keep me up to date.
Always happy with Jill she always keeps me informed about the service. Our car is 6 years old and the paintwork on one wing was going rusty( it had an accident in the first cou. John in the bodyshop and the BMW Service Manager sorted it
As above, on this occasion car came in for MOT, a courtesy car was provided and I collected my vehicle the following day, after new brake pads had been fitted for the MOT.
I dropped the car off at 07.50 and requested the car be ready for 13.00. The service advisor noted this on the work sheet. Having heard nothing, and after calling, the car was not ready until 16.15 which is disappointing.
Politeness & friendliness of the staff. Although my car was unable to be repaired on the initial visit the sales team managed to reschedule the repair and supply me with a courtesy car quickly.
I dropped my car early on a Monday morning, and confirmed what I had previously been told, that it would be ready later that day, before close of business. However, it was not ready until noon the following day.
Nothing was too much hassle, phoned up and woman asked what was convenient date/time for me to get my car serviced, promptly picked it up and delivered it at agreed time. Faultless service from the people there
The car I just bought from them had to go back in for something little but I was treated very well and told if any problem again just pop in .
Service was completed, car washed and ready to pick up on time.
Courteous and polite at every stage and helpful answering questions. The waiting area very comfortable and everything done in the time agreed.
Overall the experience was positive and pleasant. However my only negative would be that John Clark charged £10 for pickup and drop off of my vehicle, whereas Audi do not charge for this at all. In future i may consider a courtesy car.
The length of time car was away was longer than told when booking in
The person who dealt with us was very courteous and helpful - particularly in providing a courtesy car at short notice .
Absolutely painless experience BECAUSE they communicate with the customers
As above regards staff attitude and convenience
No hassle, easy to book, kept informed throughout the process.
Staff were polite and courteous - completed repair under warranty no questions asked. I was expecting to have to go through a whole process to justify the repair under warranty somwas really glad when it went through with no issues.
had to wait longer than I though I would have to , but with in the time stated.
Incident free experience and went as arranged.
See comments above
It was in for 16000 service. Service took all day. I wasn't happy with that
On the whole service was very professional however I was disappointed to be charged a diagnostic fee during a service - is that not the point of a service!Other than that the experience was efficient and effective.
Always a pleasure dealing with Phil. He knows you, he knows your car - you feel re-assured.
I'm completely satisfied with the service received for the work carried out (new tyre) however very disappointed that the tyre/alloy insurance (sold to me by John Clark BMW) didn't cover the full cost of replacement tyre so I have to pay the extra.
Very good service, would have preferred car back a bit earlier than 5.00 as I booked in well in advance. I was also charged for the courtesy car which wasn't explained when I booked. Apart from than all very good.
I got the work done as requested.
The service was excellent, the car was fixed 1st time. The service advisor Jill kept me updated the whole time and arranged a suitable loan car for me at short notice. 5 stars!
Everything went according to our discussions and was a pleasure to have done business with yourselves again.
The timing of the work was worked around my availability, which I appreciated very much
See comments above
Service advisor was 1st class
I have had BMW cars for the last 23 years and in that time have built up great confidence in long term staff at John Clark
I had no contact with dealership after calling emergency number. I left a note in the car with faults. The car was returned with a service report stating parts changed, there was no call explaining what the issue was with the car.
The fault that I experienced seems as far as I can see has been dealt with, it took a bit longer to do, I was without my car for a day. The car was picked up and delivered back.
No issues with service. My car had a few paint defects that the warranty guys took a look at and they confirmed that it was a defect and they would contact me for a time to take my car in for re-spray. Still waiting :(
Everything was done to my satisfaction and by mutual agreement of time and date etc.
Again the process was professional, friendly and enjoyable
Well we went in to test drive a 2 Series that Lynn had arranged for us to test drive and was there all ready for me, however the gorgeous Snapper Rocks Blue M435D caught my eye and Lynn then arranged for us to test drive a similar engine 3 series.
The staff are so welcoming lovely coffee really taken care of by everybody.
Lynn understood my requirements and went as far as she possibly could to meet them making me a very happy customer.
The car was ready sooner than expected, a video was sent to me to see it before I could get to Aberdeen to get it which was fab and Lynn Johnston was absolutely fantastic with keeping me up to date and with the handover. She made me feel at ease.
As above, we had been constantly informed about the building of our vehicle, when it was due to be in UK, when it was ready at a time that suited us. The workings of the vehicle were fully explained and it had 3/4 tank of fuel.
The salesmen David went the extra mile to get my car early for me and was always ready to answer my questions
I have bought BMWs from John Clark, Aberdeen since 2003. The staff are knowledgeable about the product they sell, professional and always helpful. The showroom is always immaculate and customer friendly.
Service excellent from walking in the door to driving out with car.
Happy with all aspects
I ordered my new car in May but did not want delivery until the end of July. This caused a few minor hiccups at the time of delivery, but these were soon overcome.
Went out of their way to help us choose best car
Well handled and easy to do business with
Every process was dealt with professionally
Nice place, friendly staff.
I was meant to be kept up to date with the progress of my new build but there was no contact what so ever. I had to phone and chase up my order and find out where my car was. The car then arrived and was the wrong colour.
As above everyone so welcoming from a young trainee guy who chatted with me well after it was obvious we were going to end up with a new car rather than the 2nd hand one he first showed me. He was polite, honest in his answers.
everything was done exactly as said
We were more than impressed with the helpfulness and information provided by our motibiliy rep Nick at all stages. Providing us with the test drive we wanted.! All the information relevant to the purchase and Ex explanation once the vehicle arrived.
Simply the best
Great guidance through the purchase and delivery: information given in a proactive and timely manner.
Very well laid out centre, extremely friendly and helpful staff
Great customer service by all staff
Kept up to date regularly on progress of car order by sales staff. All information accurate.
Purchase was all fine. Handover felt a little disorganised at times but everyone was very nice.
I was offered test drives of similar cars, the showroom is lovely, I got a good handover too.
The car was well prepared and handover was professional and efficient.
The individual staff members in the John Clark Aberdeen dealership are without exception excellent representatives of the BMW brand. They are knowledgeable, enthusiastic and courteous.
Was able to test drive a few cars before deciding which model to buy. Picked the right one, and the car seems like it's perfect for me!
First class service and friendly staff
As above, the deal was done to everyone's satisfaction.
A big thank you to Doug Coull for his excellent help during the purchase of my new car. Always made feel very welcome from everyone at the agency.