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Great staff, excellent customer service.
Over the years we have built up relationships with members of staff who treat us with a friendly welcome and a very professional service
Nothing went smoothly and I Found the service facility very poor
Always an excellent service.
No,problems at all.
Getting the X3 back all vacuumed and washed - though the inside of the boot wasn't cleaned!!
Poor communication and unhelpful
Carried out the work accordingly and didn't take too long.
No call to update me on my car not received a courtesy car
Very poor value for the service & MOT carried out. No mention of the fixed price option and when queried was told not all the work would be carried out under the fixed price option. Still awaiting a proper explanation of the cost & work carried out.
No reason to doubt the need to do a diagnostic test which as far as we know was properly done. The cost though felt very high compared with comparable tests on other vehicles. Could JC not exercise some discretion and make just a nominal charge?
Large bill was not anticipated by me. Car valet was not the best.
I was treated really well, and the service went as I had requested as I am very fussy over my car. A very polite and professional team who attend to the needs of the customer.
There are too many items to list here. However, I booked in for an MOT on the Friday (8am) and only got the car back again late on the Monday (4pm) damaged and void of the paperwork I requested. I am still awaiting a sufficient resolution to this.
Top service fae the service team
Not interested in fixing problems the car has
Service completed on time. Good communication.
Comment as response 1.
My car was in for it"s first MOT and along with that a three year assessment and brake fluid change . The car was in for 6 hours and when I collected the car there was muddy footprints on the drivers mat and on the door kick plate .
collected car after brake service and MOT ,paid bill and waited 15 minutes for vehicle then told iot was being washed and would be brought round after 25 minutes walked out to car with representative to be met with an x3 covered in dust,bird poo.
My Vehicle was damaged while in for service although the service advisor was very apologetic about what had happened and assured me the damage would be repaired, there was absolutely no offer of a reduction to the bill for the service
My problem with BMW Aberdeen is every time I call to ask a question I get told someone will call me back and they never do, I was told they would order me a tyre that day and when I asked about it they didn't know what I was talking about. Not good
I got a call while I was departing NYC; at JFK passport control. It was from the collecting driver - asking me if she could have the key - she was already at my front door. It was a stressful situation for me.
We think John Clark has now sorted out the issues with the car, and the quality of work seems good, but the issues should ideally have been dealt with before delivery, or at least more quickly and with less hassle.
Please read above...
Busy in morning and short staffed through sickness & training.
Always professional and try to help.
We drive only 3500 km per year with the X3, but the service manual still prescribes an expensive annual service. We have asked the service manager to review the service schedule and he has reduced the service bill to a reasonable price.
Kept in touch and let us know what was happening.
car was delayed and wrong registration number fitted to car on delivery
Everything was done in a very professional manner and the quality of work excellent.
I bought a new bike and approved used car at the same time, trading in both a BMW bike and BMW car. However the car used a tyre in 3000miles. So although I found this disappointing, the work the team at BMW did was very good and I had a nice loan car
Work completed to schedule; friendly & accommodating staff.
They did not update the SatNav.
I was given a lift into town while my car was being serviced, my concerns were listened to and addressed, all in all very happy.
First class service
On time and good service on the day
Everything went to time. A completely satisfying experience
Very efficient operation and work was completed in the time stated at the beginning.
Told I would get video of service, no video.
Friendly, helpful staff and good coffee when waiting
Had purchased service plan with new car,but salesman had not registered it.Confusion arose because i had cancelled x-guard they had slipped in thinking i wouldnt see it.....when on service day i wasnearly half an hour trying to convince them .
promo device and well looked after
I am yet to see a level of service that is intuitive, customer focused or innovative. I have been called in thrice in the last 6months and the only impression I have come out is I need to splash out more cash to get any car. A paper exercise.
Average customer service, don't really seem to value customers all that much. No handover on the car just given the keys and had to learn it on my own. Albeit has been fun getting to know the car better.
Failed to spot the replacement part that was fitted was also faulty & the car being returned less than 24hrs later.
No problems with the car
Good service and attention to detail
From booking in, arranging a shuttle bus and collection, all went to timings and plan.
Our service was completed on time and on budget
Waited for the time stated at booking. Comfortable seating area. Free hoover and polish.
Service carried out on a Saturday morning which is very handy for me as garag is not local. Work carried out on time, communication were great and extra work I asked for was carried out with no issue.
A fault was picked up during routine service, this required numerous visits and each time the part was not available. Eventually the part was sourced and fitted. As I have to travel some 30 miles each time I visit the dealer I was less than impressed
Everything I requested was completed to a high standard and the car felt like brand new.
The calls to follow up my car was great
The staff I was dealing with went out of there way to sort out the problem another BMW agent created
I was very well attended at the desk and the car service was excellent. I received conformation call and all service was promptly done including the complimentary car cleaning.
As per above, it was attempted to overcharge me for my service. Separately I have had to return just 2 days ago to remove an overly tight locking wheel nut and was charged almost £40 for this.
Low score due to failure to offer a technician to drive the car and hear the resonance from engine cabin on first visit requiring a further visit to finally resolve the issue.
Had to spend all day in Aberdeen waiting for vehicle at the end of which had to go home with loan vehicle. Had it been known that this would be the case, could have avoided having to waste time in town waiting for vehicle.
Great service and pleasant people to deal with. Car came back nice and clean as well!
BMW Aberdeen made the process simple & efficient & kept me updated.
Customer service is first class.
Waited while job was done - took a wee bit longer than I expected but the showroom is a very comfortable place to wait.
Service was adequate
I did not receive any information on what you had undertaken, and the outcome. There is also a post service issue. Also you did not respond to requests for information.
Confusing booking system which (again) led to confusion about what car was being booked in for, different prices given from two different people, also forgot to provide oil top up. Overall, I'm not sure I have confidence in my local dealership
Issues with alloys after waiting long time for them to be fixed and recieved no reply when I emailed regarding them.
I was told the work would take one to one & a half hours, & i had arranged to wait for the car, I don't know what was happening, my car was booked in for 1000 am and I had arrived at 0945am but at 1058 i was sent a text to say my car was in the works
Car has now been in at John Clark for over two weeks now for warranty work. I had requested regular updates, but have not had one phone call back when I left my details. Still no idea when I'm getting my car back and what the status of the issue is.
service advisor was ok never went out of their way to do anything other than taking and giving me back the car key, service / waiting area was disappointing on previous visits there was daily news papers but nothing on this visit
5 stars for the service and Raymond service Manager ,all the time
I was left waiting then told I would need to wait for the next appointment. However after some discussion we agree my work would go ahead albeit slightly delayed.
Understood my issue and tried to resolve.
As above. Faults are always rectified after a day or two and loan cars are supplied when required, albeit that it might take up to a month for one to become available. This time I was loaned an X3 that I was very pleased with and may have considere
Somewhere between 3 & 4 stars. Normally I am very happy with servicing but on this occasion the service on the car was not started until later and the car wash was not done. I declined the offer to wait longer for this. Not a problem but just 3.5 *
job done on time without any problems
The service team were initially very heIpful, however they failed to follow up with me to advise on the repairs & availability of a courtesy car. After a week I had to call & escalate the issue. Poor recognition of my loyalty as a customer & issues.
My car only went in for a brake fluid change and an MOT. I dropped the car off at 07:45 and received a text at 16:30 to say the car would not be ready with no explanation. I live 35 miles away and I was supposed to be in Inverness the next day.
Fast and efficient service on all levels.
Car wasn't washed as promised
Staff were helpful but the disappointment is for the reason above.
My request to cost up a damaged seat lock cover was overlooked on collection of the car. Following a discussion with the service person I clarified the request a couple of times and eventually received the required information to order the part.
As above. Car was kept for a month due to recall and knock on problem, but not one staff member noticed service overdue light was on every time car was moved, this service was original reason for visit
Done within estimated time and had a loan car
Quick and effective
Efficient, good communications, friendly.
The service was excellent, however the non availability of a curtesy car made thing a bit awkward.
Had to challenge service cost. Work conducted in timely fashion. Ongoing issue with alloy wheel corrosion/tarnishing.
From the very first communication regarding the service until it was completed, the communication had been excellent. At John Clark the staff were so helpful and kept me informed st all times
The problem was diagnosed fairly rapidly and properly sorted out the reason I have not given full marks is the dealer staff were clearlyunder a lot of pressure from this EGR issue which meant on the 2nd visit I had a long wait not really their fault
The team dealt quickly with my enquiry and were focused on meeting my needs
M-labels on wheels were loose. Otherwise refurbish was excellent on both wheels John Clark have supplied new labels to replace originals which had lost adhesive
The MOT was quickly carried out but the complementary wash took far to long when sitting waiting for the car. I had to wait over 45 mins for the car to be cleaned. The MOT only took 60 mins.
Friendly welcome car serviced and complementary washed nice touch!
Transport provided into town and back. Coffee available if required Car was ready on time
There were no issues at all with the car
Poor communication throughout. Both mine and my wife's cars were taken away Sat afternoon. We were told we would get hire cars that afternoon but none materialised. Spent a few hours Sat evening trying to sort out. Eventually we got cars Sat morning.
I was not told that my vehicle would take more than 24 hours to repair. My car was booked in on a Friday which meant I did not have my vehicle for the weekend. I had already had plans to be away that weekend and had to use an alternative vehicle.
The service was easy to book, staff were polite and happy to answer any questions I had, I was also kept informed all the way through the service by text and phone call. Only down side is the high cost for the actual work done
Resolution was great. Initial contact not so
I would have been more dissatisfied, but the staff are friendly, and my expectations are quite low
friendly helpful advisers. understood issues and concerns.
Simple efficient service.
Although my car was looked at (faulty bonnet closure) I feel that I have to slam it closed in order for it to shut properly. I'm not convinced I should have to close it that hard.
The car went in for its first oil service. When I got home with the car I was dissapointed to note the bonnet was covered in hand and fingerprints, and the engine cover was dotted with oil drops which were pretty hard to remove. A bit unprofessional.
Met 90 minute target and nice waiting facilities
Went like clockwork
Brake fluid service done smartly and car washed quickly so I could make another appointment.
Flexible to my needs
This was only my first service
The service was done quickly and they gave a price before the service and stuck to it after it was done. No extra charges
The vehicle was serviced and returned within the timeframe given. I was waiting for the car, so was delighted
They are very good.
Car went in for front brake pad change but was told it needed new discs and pads all round. Car was serviced recently - why was I not made aware??
As above. Appreciate the door is one of these things that happen but when I picked up my car there was no acknowledgement that I'd had to reschedule my plans in order to take the car back in as a result of the issue with the door.
I needed to put the car back as the rattles were still present. This was resolved after but could have been avoided if the work was done properly the first time. Sales are very good at John Clark, service has quite a few issues.
Only an oil change but waiting time was what they said it would be.
My visit this time did not have much waiting. However often the staff on the service desk manage to look like you are disturbing them
All very straight forward ,service personal very pleasant and informative
Communication with branch poor. Failure to return calls on 3 occasions. Failure to intimate car ready on time. Stated text message sent advsing car ready, no such message received. Email received but it said garage would be in touch, not car ready
Front discs not replaced under warranty. Sat nav, etc not set up properly by supplying dealer resulting in 1st year with no reliable sat nav and RTTI. For 2nd year, BMW update would not offer me 02 2018 update. Aberdeen updated sat nav at their cost.
Work carried out efficiently, fast and professionally
Service was good and had no issues
see above, lift too and from city centre was good
The service dept at Aberdeen is disappointing. Both times i have requested a loan car for collection in the morning before work i have had to wait for 30 minutes or longer to be given the loan car!
The oil service was carried out with no issues. My windscreen washers are not working after they were topped up during the service. And I asked if I could get help pairing my car to my phone through the BMW connected app. Got very little help.
Everything was dealt with really efficiently
No issues, car was ready as arranged. Friendly helpful staff.
The car was picked up and dropped off, and communication from John Clark was first class throughout.
The personnel in the service department are friendly and professional and a pleasure to deal with.
First service, oil changed but AdBlue not topped up, resulted in warning indicator coming on 2 days after service.
The staff were very helpful and friendly
The job was done well and in good time.
Staff were rude. Over charged £550 for service when on bmw website states around £400. No courtesy car either.
From booking the service to the return of my car, it was simple and painless. Great help from the service agent in organising a convenient day for the service.
Efficient service, kept fully informed through time car was in the garage.
I do feel it's expensive I was over £200 for a first service but apart from that excellent !
Upon collecting my vehicle and driving away, I noticed that your technicians had removed all the cables from my dashcam F&R, why did they do this? There is no need to remove them and they certainly should have been reconnected before handing car back
Was able to take car overnight for trial
Kept informed every step of the way, even when Mike couldn't contact me he left messages. He assisted with the model of car we chose and went through options available. Delivery was early, and the undercover handover area was great.
Very satisfied with bmw centre on purchasing my x2 . Nick Garvie was very professional with explaining controls and setting up phones for myself and my partner at the handover.
Everything went according to plan
i got what i asked for where as some other dealers try and palm you off with what they want rid of.
Been dealing with this dealer for 9 years
i would have given the top score had it not been the lack of clear communication at the beginning of the process when we initially tried to do a deal in November. I felt i was the one who had to do the chasing.
Everything carried out to my entire satisfaction from purchase to collection of my new car.
Great overall. Good discount. Leonie and her colleague were very helpful - good communication throughout.
Great service from start to finish
delivery was late, thereby it had to be delivered to my home address
Excellent experience - professional, knowledge, friendly Sales and Finance team
The only complaint I would give is that the cars are so high tech now that it really needs a dedicated session with the Genius, which I got. But even he was unable to answer some questions.
My first ever quality car. Pleased as punch each time I get in.
My car still had protective tape on the inside of the doors which hadn't been removed
John Clark in Aberdeen- great customer service and they really know BMW
Lynn McBride did a great job finding us the right car, she was very helpful and patient. Excellent customer service from her
the staff were all friendly
I dealt with Nick Garvie at John Clark Aberdeen, he was very knowledgeable and made the process very easy. The car was delivered exactly how I wanted.
It was so easy, Doug found us the perfect car, Andy the right insurance package, no pressure sales or constant call backs felt like I was with good mates or family, it was a pleasure all round.
Always excellent service
Cannot fault John Clark Dealership in Aberdeen on any level. Very professional and helpful.
Helpful and friendly staff. (Both Chris Davidson and Peter Hope were excellent).
In addition to the answers above, delivery was on the date promised and the car was well-prepared
Nick Garvie and the rest of the team at John Clark were very attentive and easy to deal with.
There was a slight issue with the number plate but when we brought this to the attention of the centre it was dealt with quickly
Good service and very good briefing. Didn't presume we had all day so did not leave us sitting waiting like some others dealers. Always treated well and well briefed.
BMW Aberdeen West Tullos are an absolute pleasure to do business with. They are friendly, and their professionalism cannot be faulted. No pressure, no aloofness, and we are always made to feel completely at home. We thoroughly enjoy our visits.
Inadequate communication from some memebers of the team. Unable to pay with card for more than £500, made to complete a banks transfer, this is not a secure or acceptable means of transferring money and will make me question using this dealer again.
Shipped the car to the dealship quite quickly, and Doug was more than happy to show me all the features I might not have been aware of if I hadn't had a BMW before. Also offered to link up my Bluetooth before I left, which was a nice touch.
Happy with service
Have come to expect first class service and have not been let down.
We have marked this down slightly as we had mentioned when going through the purchase process our friends whom recently purchased a Mercedes were given 'freeby's' & were promised something however we only received a bottle of Prosecco. Little let-dow
Great experience with the main team I dealt with specially Chris Duncan. He kept me up to date all the way through and accommodated a couple of spec changes.
No issues or concerns from start to fiish.
Very friendly and professional service from sales executive, Lynn Mcbride. She worked really hard at finding the model I was after and put together a good deal
Got the car I was after and the bmw team went over and above to get the perfect car
Sales executive, Leonie was exceptional. Professional throughout. Understood my requirements and conducted a thorough handover. The real difference was allowing me to have a full test drive at my leisure.
Sales person was very professional, process was straightforward. I had actually booked a particular vehicle and completed the initial paperwork, then overnight I wondered about an alternative (higher spec) vehicle. I called and all sorted that day.
Really enjoyed the experience and the effort the dealer went too to secure the right car
Great service, patient and explained things well
Overall the experience was great..