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Everything done as expected in the timeframe expected and in pleasant surroundings.
There was no issues during my visit that I could complain about. I was kept up to date with progress of my car
on arrival the receptionists are up off their seats, saying can I help you, I feel just a good morning is more appropriate as if I needed to ask something then I would, this may suit others but I find this approach over the top.
Car was serviced and MOT'd ahead of schedule and was reasonably priced with a 20% discount voucher
When booking in for the fourth time we had asked for a courtesy car that would take my disabled sisters wheelchair and was told that would receive a 5 series tourer. 3 series saloon supplied. Car returned with 70 mls added no compensation for fuel.
Easy to book, polite, good help with the lift.Only issue was that a squeaky brake was identified and a dismantle and clean recommended. I would have hoped that could have been done under the service.
Car was repaired quickly & efficiently, although disappointed that it broke down in the first place
Friendly staff, and attention to detail is first class.
Always helpful in the extreme and friendly , treated as a friend not a car.
Generally get responsive and satisfactory service.
The car was immaculate when we picked it up and everything was done as requested.
Well trained staff and great waiting area
Car was not washed or hovered when I collected it
Car was booked in for 10am was told at the time of booking they would need the car for 2hrs.the car was delivered on time but when I came back to collect it 2.5hrs later it had not even been started.
Kept informed at each stage by staff , which was very reassuring
Day after service adblu warning light came on and adblu needed to be refilled
Was dealt. With at Dundee
It was £59 to change a bulb
Very efficient and courteous.
I like the fact that if there is an issue they let you know as soon as so a solution can be found rather than awaiting your return and if there is no issue they call and let you know when the vehicle will be ready for collection.
Work took a little longer than anticipated
Fixed known problems
No problems and work carried out as expected
Service carried out in time-scale indicated.
Easy to arrange service, offered lift home from drop-off, car ready on time, clean and feeling fresh.
They did exactly what I requested and fitted me in at very short notice
ALWAYS BEST SERVICE
Because I was always being made aware of what was going on including video.
Quick efficient and cleaned my car
Fantastic customer services and a great customer experience ??
Took the car in for a possible warranty repair, expecting the fault be diagnosed and that I'd need to return another timeChris Milne (no relation) detected the fault & arranged parts be fitted in an hour or two.Jill Scott even managed a loan car.
The work was completed on schedule, I was transported into town and advised when the car was ready for collection with the option of free transportation from town to John Clark. The car had been valeted.
Mathew at service department along with the rest of the team provide a first class service. Extremely helpful, knowledgeable and technically great.
Work was done within the agreed time and they took care of all the insurance paperwork
Since 3 year I tired to be teacher and quality increased but I believe BMW garage required training especially managers level. Example I have to ask for everything I do not feel I have got professional advice. All failures I found myself
I stopped short of giving completely satisfied because one week after the service and MOT the warning light came on to say my oil levels were dangerously low, I thought (perhaps incorrectly) that this would have been something that was checked
never feel i get the same level of service as customers who buy spanking new ones ..the girls at the front are always excellent but sometimes the service desk people aren't all they should be .. last job ...took too long
The lady who attended to me was extremely rude. She also clearly tried to rip me off.
Courteous, professional and efficient service
The service was fine but when I got the car back both the front mats were covered in dirt from dirty boots the car was spotless when they got it.
Unexpected problem with rear wiper dealt with and repaired immediately.
Nothing wrong with John Clark (Aberdeen) Ltd., but very disappointed that my six month old BMW broke down so dramatically because of an engine malfunction.
The problem was fixed first time.
They did everything they said they were going to do and in the time they said they would do it
I had recently purchased a new BMW 440I and when washing the car i noticed the start of corrosion on one of my rear alloy wheels and as the car had covered less that three thousand miles i contacted John Clark Aberdeen who had the wheel replaced .
everything was ready when I arrived when dropping off and picking up
It was a good service
They took my car in, but charged me to clean and adjust brakes, knowing that this is a common problem with sports brakes..
Completed the work early and kept me informed.
They were not completely clear with what was to happen with the car, but I got it back quicker than I had anticipated and received a nice clean car
Found no reason to be other than satisfied
Very satisfied vehicle taken in and serviced time specified Made to feel welcome in seated area with refreshments
One blip in usual good customer service can't give poor marks.
Very plesent staff can never do enough for you same service for all cars that visit the dealership old or new
free car wash if required
Great service received for my MOT. Quick and helpful.
Perfect service from John Clark Bmw Aberdeen as usual.
It was done within the time scale and i thought my car was needing more parts than it was, they were honest enough to let me know that some parts were not required.
They serviced my car and cured a rattle in a couple of hours.
Accomadated late request to service and MOT car all completed to a high standard very professional and caring approach
Everything was completed within the given timescale and my car was returned to me looking like new
I am still not convinced my auto box is not as quite as it should be, especially when hot.
Car picked up and returned on time
Because of the simplicity of the experience. I asked for a courtesy car one wasn't available which was a little surprising it still worked out ok.
The car was washed and hoovered, but the car was covered in ice when it was driven around and parked in the customer car park. A limited effort had been made to clear the windscreen.
staff are excellent
Exemplary response from John Clark. Couldnt have been more helpful and efficient.
Pleasant and helpful staff with only minimal waitin
From my first sales experience just over 3 years ago to my Warranty Service & MOT visit last week it is a joy to deal with John Clark. The staff are excellent n attentive. Facilities are great. Courtesy bus into town - and picked up again!
Generally happy, however....Despite putting car in for end of warranty check / MOT, nobody reported that the fuel filler cap strap was perished and the rear wiper blade was worn out. I noticed both at the petrol station on the journey home.
Simply first class service all round!
Great communication throughout
The service was good from all the staff that I have dealt with.
Service plan appointment - as far as I know everything was carried out as required. Vehicle returned to me as expected from an authorised dealership
Prompt, efficient service & the staff looked after me whilst I waited for the MOT to be completed
The drop off service was very comvienient for me and my car was ready when I requested it to be. Customer service was as great as always
Friendly staff; car returned on time ( earlier than requested).
Have had all my BMWs from John Clark and have always been completely satisfied
I had asked if my winter wheels would have an effect on the MOT since they didnt have tyre pressure monitors. I was informed that they would be ok. My car subsequently failed the MOT and I had to return for a retest with my summer wheels fitted.
Very easy to deal with
Car was taken in and fixed, cleaned and returned to me at the time stated..
Didnt find the fault.
Bill was lower than expected, been a customer for years and generally felt service is always a high standard
Having used John Clark BMW twice in the past few weeks, I was kept informed of what was happening to my car and jobs were done quicker than I thought. When I went to get my car it was valeted to a high standard.....
Service advisor very professional.
They give a hastle free service
I thought you dealt with my car and explained everything to my satisfaction.
I specifically asked for my tyre pressures to be checked and adjusted during service. Since my MOT had advisory about the tyres I would have expected my request to have been addressed. It was not the pressures were the same as they went in - uneve
The staff seemed to be very unwilling to tell me why my car had been recalled .After asking several members of staff I was told it was to check the valve which allows part of the exhaust emissions to warm the air going into the engine and check S/W
My only concern was being billed for a £15.00 bottle of top up oil I didn't ask for,
Completed the work to my satisfaction within the expected timeframe
All done and washed in time
It was for a warranty check and Mot. I explained about the tpms system always failing. When i picked up car they said tyre pressures. One day later failed again. Now failed 3 times in a week. Now need to get it booked back in wasting more of my time.
I was treated well and kept informed everything was very smooth and all the people were extremely helpful, special mention to the shuttle bus driver who was especially helpful.
Hand my car over. Waited ½ an hour for courtesy car to be provided.
Faults were enunciated.I called the dealer.I took the car in. Mathew Bell was very professional. The car was taken in for diagnosis and I was allocated a loaner.The problem was fixed the following day.S'ware was reinstalled.Root cause?Not confirmed
My vehicle was booked in for a first service at BMW Aberdeen, the vehicle was returned on time as per my booking with an inclusive car wash and internal vacuum
Everything I have come to expect from you.
Poor attention to detail and incompetence when booking car in for work (on 2 separate occasions by two different people). Not the first time their Service department have 'forgotten' things.Service 'recovery' conducted satisfactorily by manager.
No issues, service staff are all knowledgeable and friendly.
No issues with this visit
we always receive good service. The downside is that you charge a lot more than another garage for the same service.
Was not told that my settings had been changed after an engine management recall issue
Jill, service team member, did a fine job in getting paperwork fixed and getting the car back to me on time, despite the hurdles in her way.
again very professional
The work was done well but we had a couple of hiccups which led to inconveniences but they were handled by the staff.While wishing they had not happened the staff responded well
BMW provided taxi to and from City Centre while repair carried out.
Again the attention was very good, as I am unable to get around without my car, I had the loan of a car while my car was being fixed. Thankyou
As above I felt was given good service from knowledgeable staff and waiting time wasnt excessive also was given a courtesy car to do my shopping so no time spent hanging about enough time for a lovely coffee then home ????
The level of service was satisfactory, however the best part of £300 for an oil change seems excessive to me.
Used John Clark dealerships for years and keep going back due to the exceptional aftercare service from them.
Very satisfied always pleasant at reception.
The staff are very friendly and attentive. The waiting area is more than adequate with coffee and snacks.
Very satisfied however was told that I would receive a price for winter tyres and I've never received this.
Speed of getting appointment, as well as the service itself. Helpful front of house staff
No problem job done
From the outset I could tell I was in for a great service based on the enthusiasm I detected in the service Co-Ordinator s voice. Options offered, service arranged. On the day car was collected serviced, cleaned and returned and I was kept up-to-date
You guys dropped me off and picked me up on time, being on time is fairly important when its freezing outside. I had a question over the colour of the new oil (it was black) whereas my experience tells me it should be cleaner. perhaps you should...
Car went in for MOT and service. No issues at all.
Lady in charge was great . She kept me informed at all times and liased with Enterprise for extending the hire car.
They did exactly what I expected for a first service
Great customer facing team
Everything fixed and nice courtesy car
No nonsense approach. Car fixed and dealt with warranty provider efficiently.
Work carried out to a high standard
Always helpful & reliable
First class service informative transparent pricing
Car left overnight, courtesy car provided with no problems etc.
I asked for price for sat nav update while my car was in for MOT. Car was in for 2 hours for MOT which i think is excessive, and no price offered for upgrade. Also asked for a price of new kidney grille as clip damaged on one currently.
It was meant to be returned on the same day.
the guys are very busy (possibly shortage of staff) and it is very difficult to contact them when the car is in. We as customers also work and it is important to have quick direct access to the service guys.
No problems with the service
No other comment
They did what was asked and advised
Easy, quick. Polite. Gave it a good wash and Polish.
Work completed and car presented back on time and valeted.
Kid well done again.
Do not understand why replacement of front rotors and brakes cost more (£100) than the price advertised on BMW Value site.
Their Service Section Staff are brilliant, most with years of experience
Faultless service and staff
Very friendly staff. Very helpful in resolving an insurance issue requiring a fitment of a tracker device. Mike Murray the sales person I deal with is an excellent point of contact.
Completely satisfied with all aspects of sale.
The sales team worked to meet my requirements in the model and specification I wanted and the car was delivered in a short timescale
still waiting for car
I love the car!
Very friendly staff and great service.
It was an enjoyable experience and I liked the way that the car was revealed on the pick up day.
As said in question 1, felt rushed on day of collection. Much better experience with other dealerships on collection day. Disappointed considering I bought a top of the range BMW M140i. Other dealerships offer extra gifts etc along with the purchase
This is my 5th BMW from the same garage. Usually deal with the same person, very friendly and helpful.
Ive purchased new vehicles before, but never experienced such a degree of professionalism throughout the handover.
exceptional helpful, friendly and professional staff. The salesman, Nick Garvie, has taken a lot of time over the past year, answering questions and helping us decide which car was right for us, arranging test drives for us, at a moments notice etc.
Good communication throughout and responsive to requests for information.
The whole process was completed very quickly and efficiently.
Fantastic service and support
a first class experience in the purchase of our new car
Friendly and helpful staff who seemed interested in me (not just my money), determined to get me a great deal on a good car
Lynn the sales exec was great. There were some issues with the dealership they got the car from but after some frank emails and phone conversations this was sorted out
Car arrived on time. Was kept informed as to stages of build and delivery.
You were competing with the nearby Mercedes dealership. They didnt come close on customer care & service.
Excellent customer service overall and friendly to deal with.
I don't have any problems with the service and treatment I experienced
Hassle free and smooth process.
Friendly and helpful
Very satisfied - pity it changed after delivery.
Ease of dealing with sales and after sales team
All went to plan
See first answer. First class people who provide a first class service.
Engagement of al the staff was excellent, delivered in a friendly and very pleasant manner.
We have bought 5 brand new BMW's from John Clark BMW Aberdeen since 2015 and the service we recieved from Adam Barry and Mike Murray over the years had been nothing but great.
Professional and personal services from Michael Murray and Adam Barry from shopping phase to delivery phase. The complimentary drinks and snacks keeps our 3 year old son amused while we were there.
The car itself is an absolute dream, the service from Chris Duncan was second to none and Adam the sales manager managed to pull together a very competitive quote which made us extremely happy
Never received a couple of expected calls which was a shame but apart from that a very pleasant experience.
Sales adviser, Mike Murray, was extremely helpful, informed and courteous without being at all pushy which I can't stand. Any other staff involved were also very easy to deal with.
Mike Murray is a big reason I keep returning to BMW Aberdeen. He ensures complete satisfaction and grateful to him for helping me make the correct car choice
Extremely satisfied because it is a pleasure to deal with professional staff who go the extra mile every single time, indeed Nick Garvie who I have dealt with for years is so easy to deal with and has given so much sound advice for years now.