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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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BMW xDRIVE.

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Explore the dealership

John Clark Aberdeen.

John Clark Aberdeen - your local BMW iAgent. BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.

Meet the team

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John Hill

Head of Business
  • Years at the dealership 1
  • Years in the industry 31

Jim McGouldrick

General Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Doug Coull

New Car Sales Controller
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Bruce Davidson

Used Car Sales Executive
  • Years at the dealership 35
  • Years in the industry 48
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

David Michael

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 22
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You guys dropped me off and picked me up on time, being on time is fairly important when its freezing outside. I had a question over the colour of the new oil (it was black) whereas my experience tells me it should be cleaner. perhaps you should...

Service

Car went in for MOT and service. No issues at all.

Service

No complaints

Service

Lady in charge was great . She kept me informed at all times and liased with Enterprise for extending the hire car.

Service

They did exactly what I expected for a first service

Service

Good service

Service

Great customer facing team

Service

Everything fixed and nice courtesy car

Service

No nonsense approach. Car fixed and dealt with warranty provider efficiently.

Service

Work carried out to a high standard

Service

Easy, quick. Polite. Gave it a good wash and Polish.

Service

It was meant to be returned on the same day.

Service

Always helpful & reliable

Service

First class service informative transparent pricing

Service

I asked for price for sat nav update while my car was in for MOT. Car was in for 2 hours for MOT which i think is excessive, and no price offered for upgrade. Also asked for a price of new kidney grille as clip damaged on one currently.

Service

No problems with the service

Service

No other comment

Service

They did what was asked and advised

Service

Car left overnight, courtesy car provided with no problems etc.

Service

Work completed and car presented back on time and valeted.

Service

the guys are very busy (possibly shortage of staff) and it is very difficult to contact them when the car is in. We as customers also work and it is important to have quick direct access to the service guys.

Service

Kid well done again.

Service

Do not understand why replacement of front rotors and brakes cost more (£100) than the price advertised on BMW Value site.

Service

Their Service Section Staff are brilliant, most with years of experience

Service

Faultless service and staff

Service

Good customer service

Service

I made arrangements for a loan car and specially agreed with your agent that I could pick the car up in the morning the day before. The service agent however told me she had no cars. After a stale mate moment she begrudgingly got a car from sales

Service

Kept up to date with progress of service but due to extensive reprogramming of car it took over 24hrs to complete

Service

Kept updated at every stage

Service

Staff are usually very helpful and courteous.In this visit, one service representative spent some considerable time in helping me to understand using a battery charger/conditioner suitable for my car.

Service

Dealt with problem quickly. Brought in on Saturday noon after warning message on Friday evening and had it back on Monday afternoon having diagnosed a problem with EGR valve and replaced it.

Service

I purchased my vehicle a year ago, before I took ownership of the car the wheels were skimmed to fix the damage to the rims, one year later the paint is off so they weren’t skimmed just painted, I thought it was going to get fixed but unfortunately i

Service

The staff member dealing with me was very helpful. On the phone they had booked my car in for the wrong type of service, however I received a courtesy car with the admin fee waived as the mistake was not mine. No problems.

Service

Everything went to plan

Service

As my car was fixed in one visit.

Service

we needed a valuation for my current car and it was given right away. I also needed the BMW options to be given to my son who was buying his first car and this was done right away.

Service

See First Answer.

Service

As you can see I rate the staff highly. My dealings with the sales staff always end in a win / win agreement.

Service

No complaints, timely service, courtesy car.

Service

Car was repaired on time and at the price quoted.

Service

No major issues, the screen wash was empty on dropping the car off, during service it'd had a small amount put in which ran out the next day. I assume the service cost includes a screenwash top up, in which case I thought it would at least be filled

Service

They fitted a new tyre without getting the authority to do so from the insurance company with whom I have tyre and alloy insurance, hence when I sought to reclaim the money the company initially refused my claim and it took some time to sort it out.

Service

The staff in sales and repairs are always extremely polite and professional. You are made to feel like a valued customer.

Service

Very helpful, provided a almost new courtesy car, service was fast and they kept me informed

Service

Treated as a valued customer.

Service

Was able to drop the car off. Car was serviced the same day and returned washed to my home. Was contacted by phone to make the payment, which was exactly what was estimated at the outset. No surprises.

Service

As above.

Service

Great service

Service

Same as above

Service

When offered the courtesy clean and hoover I said yes. On pick up however this had not been carried out, due to being in a hurry this was not brought up at time.

Service

servicing good but we also had bodywork repair and paint to one door at considerable cost Very surprised to receive car back with nice new painted door but rest of car dirty with road salts Thought it would be cleaned external to match New Door

Service

Same answer

Service

A couple of email enquiries took longer than I'd have expected to be replied to, otherwise satisfactory

Service

Fast and friendly , very helpful

Service

See comments above

Service

Sometimes have a tendency to not phone when things are ready. Car originally came without a spare wheel. I phoned to see when it was arriving and was told it had already arrived and no one had informed me.

Service

Very smooth and hassle free

Service

As above.

Service

For all the reasons given above. All very welcoming - from the lady on the reception area to the chap who went through the service report.Nice coffee and biscuits too!

Service

Attention to detail

Service

went well, car was cleaned during visit

Service

The dealership contacted me to book the car in as they noted that it's service was approaching remotely. Booked in for fast lane service, the car was ready within approximately 90 mins

Service

Everything was done according to what I got quoted

Service

The courtesy bus service to town was very satisfactory and prompt

Service

I came back at my allotted time and was told my car was ready. I told them no problem if I needed to wait - just needed a bag from car and I could usefully fill time writing my Xmas cards. However, they said it was coming but it took 3/4 hour. poor

Service

Good standard, well maintained by pleasant staff.

Service

I felt let down by BMW. My car is less than a year old and I would have expected a higher level of service from a company which has a reputation for quality. Thankfully, your service manager intervened and rectified the situation.

Service

good arrangements for uplifting the car for its service

Service

Was a fast efficient service at last visit.

Service

Everything went well.

Service

Job done, no problems, no hassle.

Service

It would be 5 stars but for the issue explained below. I thought the visit would result in the passenger mirror 'fault' being fixed.

Service

Great people and delivered a great service

Service

I have no issues whatsoever

Service

Does what it says on the tin

Service

Once again service staff keep you informed all the time!

Service

Courtesy car was free charge as car was in for performance enhancement work (EGRV). Courtesy car and service available at short notice. Keeping the car longer wasn't an issue.

Service

pleasant staff, very helpful

Service

Reps. certainly takes an extra miles: taking time with customers, listen and fulfil customres’ requirements (if possible and practical)to satisfy new buyer and secure sale. Please provide highest recognition for Bruce Davidson for overall performance

Service

Very attentive and helpful

Service

Welcoming staff and surroundings and work done correctly

Service

A great team who do their best to support their customers

Service

No hassle booking, delivery and pickup

Service

As above - all aspects excellent

Service

Everything completed on time tonexcellent standard. No problems.

Service

John Clark BMW are always courteous, professional, informative and timeous. This provides a relaxing experience knowing that your car is in good hands.

Service

Done to fit in with my timetable

Service

As above, I’ve had great service, both when things are going well and perhaps more importantly when they don’t. John Clark Aberdeen were great with me when I had a failure on one of my motorcycles earlier in the year.

Service

As above

Service

Service perfection.

Service

Staff were courteous Some news papers / reading material other than glossy BMW leaflets in waiting area would be good

Service

Very efficient. Price of tyres a bit high.

Service

BMW offered me swift help and did the work to 100% satisfaction. So just perfect.

Service

As stated above, the attitude of your service advisor was not very good in my opinion.

Service

Did exactly what I requested.

Service

Good service.

Service

Good service and quality work, but car was not ready at pick up time

Service

Issue completely resolved with no charge

Service

No issues

Service

Car serviced, washed as expected, howerver delay and wait didn't help especially as I was in dealer from 8am and the car needed 2 hours work. Was told then that I needed work done and video had been emailed but hadnt until requested.

Service

never any problems very professional

Service

Great

Service

does what it says on the tin - you get the feel of of 1st class team

Service

Good service and good communication.

Service

Everything ran as planned

Service

I have been a customer for 10 years now and they always deliver a great service

Service

Quick and professional with a relaxed atmosphere

Service

Once the problem was identified. They fixed the issue and supplyed a loan car

Service

After my car was completed the chap explained what exactly had done and took me to where my car was parked

Service

All work completed flawlessly, on time in a very friendly manner. What more can anyone ask for?

Service

my car suffered a technical problem while still under guarantee. The fault was quickly diagnosed but could not be repaired at that time. I understand that as a spare part had to be sourced. What concerned me was the fault itself.

Service

No complaints whatsoever, nice company to do business with.

Service

Very personalised service. Took their time with me. Didn't rush my decisions.

Service

Very happy with the collect and delivery service available from JC (Aberdeen).Staff very friendly and helpful.

Service

I am normally very happy with the service, however to have my car in for a warranty repair, collect have to take it back as I was unhappy to then collect it again to then have to take it back again was unacceptable plus a waste of my time, when I ask

Service

Because you asked for it

Service

Straight forward brake fluid service which was carried out efficiently

Service

The repairs were carried out promptly.

Service

Quick and efficient.

Service

Friendly, professional service.

Service

Always explain any problems. Good friendly service. It's a pity I have to travel 60 miles to the Aberdeen BMW centre.

Service

It’s just the overall cost which I find very expensive

Service

See above for

Service

Very professional

Service

When dealing with the initial call to BMW one receptionist want as friendly and welcoming as another .

Service

Everything was carried out very well and explained clearly.

Service

Service was customer focused and professionalDisappointed that there is no longer a video report of the vehicle included

Service

Fitted Winter wheels satis

Service

The performance of the service agent was outstanding. Jack did all he could to address the issues arising and make the experience easy for me.

Service

Never received a couple of expected calls which was a shame but apart from that a very pleasant experience.

Sales

Sales adviser, Mike Murray, was extremely helpful, informed and courteous without being at all pushy which I can't stand. Any other staff involved were also very easy to deal with.

Sales

Mike Murray is a big reason I keep returning to BMW Aberdeen. He ensures complete satisfaction and grateful to him for helping me make the correct car choice

Sales

Great service

Sales

Extremely satisfied because it is a pleasure to deal with professional staff who go the extra mile every single time, indeed Nick Garvie who I have dealt with for years is so easy to deal with and has given so much sound advice for years now.

Sales

Slight delay in getting the car which was not the fault of BMW but the Motobility company doing the adaptations as they did not turn up the day they were supposed to. Other than that the service was very good and I would certainly recommend them

Sales

The overall experience was first class

Sales

I dealt with Lynn Johnston at John Clark BMW Aberdeen. Lynne was easy to get along with and deal with, there was no sales pressure at all and she always communicated quickly and accurately with my queries either by phone, email or face to face.

Sales

Overall very satisfied with my experience at John Clark (Aberdeen). I can't fault them. A special mention to Nick Garve (sales executive) for making the whole buying process so easy.

Sales

I was always kept informed of the progress of my car, and walked through each step of the way, as per normal

Sales

Quality of service from salesman Mr Doug Coull

Sales

John Clark in Aberdeen were very helpful. I leased an X1 via the mobility scheme and Mike Murray could not have been more helpful and understanding. He anticipated queries and answered them before they were asked!

Sales

Very accommodating and friendly. We were encouraged to take a couple of cars for a full day.

Sales

Team were professional from top to toe. Trustworthy throughout. Flawless service.

Sales

All staff and the premises were amazing and were very polite and always willing to help.

Sales

Clean and tidy premises. Helpful staff.

Sales

pretty much faultless, everything easily dealt with

Sales

the salesman was extremely efficient and quick to answer any electronic correspondence. I did not need to do any chasing as I would expect.

Sales

Great service by local sales man -Always remembered me by my first name -a small perhaps ,but nice touch

Sales

car delivered direct to my home

Sales

Friendly, welcoming centre with great staff.

Sales

Mr N Garvie' product knowledge is impressive. Left no item out. Excellent.

Sales

Mike Murray was excellent throughout the complete process

Sales

Originally quoted delivery date was exceeded by >2months. Understand this was caused by the Individual options ordered, but a better estimate could have been given. Issue with paint swirls still outstanding.

Sales

The purchase experience was made simple by all those associated with the sale.

Sales

I am delighted with the way the purchase of my car went.

Sales

Same reason as above - always the weakest link that lets you down

Sales

great staff , fantastic cafe always made welcome

Sales

Was very professional

Sales

Excellent organisation enhanced the moment.

Sales

Knowledgeable friendly staff.

Sales

Very friendly and helpful.

Sales

Recommend Dave jones to anyone looking for a bmw

Sales

Great customer service before and after. The team are always knowledgeable, friendly and helpful. Great communication

Sales

All my questions were answered in a timely and curteous fashion.

Sales

Have always dealt with Doug Coull, a very experienced sales person that looks after your needs.

Sales

Very Professional service from all BMW staff involved in my Purchase.

Sales

nick spent a lot of time explaining the tech and how to use it

Sales

There is now a nice enclosed indoor handover area with plenty of room to move about (it was pouring with rain outside!). Our X3 is the new model & the first they had delivered, yet the salesperson was able to respond fully to all questions.

Sales

Listen to what I waned and delivered it on time

Sales

Friendly well informed sales staff. Good choice of test drives. Kept up to date of progress of car while in production. Efficient thorough hand over of new car

Sales

Very friendly service provided by Lynn. always very helpful and available for any queries i had throughout the process.

Sales

Was shown around the care and shown a demonstration on how everything works. Was kept up to date on delivery.