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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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WHAT A DIFFERENCE A DAY MAKES.

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The BMW Lower Emissions Allowance.

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Introducing the New BMW 5 Series Touring

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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BMW xDRIVE.

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Explore the dealership

John Clark Aberdeen.

John Clark Aberdeen - your local BMW iAgent. BMW i is an all-encompassing, groundbreaking concept for sustainable mobility. It represents visionary electric vehicles and mobility services, inspiring design and a new understanding of premium that is defined by sustainability. And it thrills with its innovative cars: the fully electric BMW i3 – an emission-free* car for urban motoring that is sustainably designed throughout, and the BMW i8 Concept – the future of the sports car.

Meet the team

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John Hill

Head of Business
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 31

Jim McGouldrick

General Sales Manager
  • Years at the dealership 8
  • Years in the company
  • Years in the industry 16
  • Department Sales

Doug Coull

New Car Sales Controller
  • Years at the dealership 9
  • Years in the company
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the company
  • Years in the industry 20
  • Department Sales

Bill Towsey

New Car Sales Executive
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 4
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 3
  • Department Sales

Bruce Davidson

Used Car Sales Executive
  • Years at the dealership 35
  • Years in the company
  • Years in the industry 48
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Sales

David Michael

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 22
  • Department Sales

Freddy Ho

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Sales

Stephen Mathewson

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 6
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the company
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the company
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the company
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was returned in great condition and you could notice a difference when driving it home that day.

Service

I am dome with BMW's, have now had 2 very costly repairs to my X5 so could not recommend BMW to anyone, however was well looked after by the team at John Clark.

Service

Everything taken care of, and when my car was not ready on the day I expected, I was given a call in advance to make this clear to me, and informed just to keep the courtesy car I had been given.

Service

No complaints

Service

Main dealer servicing is never inexpensive. You charged me for top up oil which you didn't ask about or I didn't request. You charged for windscreen washer fluid when I know you didn't top it up because I did before taking the car to you

Service

Mileage was incorrect on invoice and vehicle health check. Had been mixed up with Job number.Good video link sent through on email of the health check

Service

Professional service

Service

As above, the service was carried out promptly and to my satisfaction, but the customer service experience was poor. The issue did not lie at reception, but with the next desk (service). Poor customer service/little knowledge of service pack cover

Service

Have full confidence in John Clarks

Service

I was treated extremely well by the staff and kept up to date with all issues/concerns with respect to the car.

Service

First class service and my car returned nice and clean.

Service

service team went out of their way to assist me with my car

Service

SW64 KBU was picked up and returned, all service work done as requested, car was returned clean inside and out.

Service

They are always quick to help and sort everything out. Offering lifts to work when leaving the car with them and general good service

Service

Friendly staff

Service

Michael was very helpful and fun. I love my new car! loved the video sent before purchase.

Service

Friendly reception staff, service staff. Comfortable area to wait in.

Service

Car sorted and ready for collection on schedule.

Service

I had asked for a quote on a replacement key as part of the recall. This was not ready despite being on the job sheet. When reminded i still did not have a quote by the time I had to leave the facility.

Service

Very good - there was a minor issue when I picked up the car but it was quickly resolved.

Service

That was the position.

Service

No major problems

Service

As a customer of 25 years I wouldnt hesitate to recommend

Service

Vehicle service work carried out and returned on schedule.

Service

Took my car in at short notice. Sent a video of what was wrong. Superb.

Service

all work carried out

Service

The service I received was good, and co tribute on to faulty parts appreciated

Service

Ref above re slight damage.

Service

Would have been 5.0 if tyre was in stock but pleased to be loaned a car whilst tyre was being delivered.

Service

Everything was handled wellHad to wait 20 mins for return of car

Service

Service was completed with no issues.

Service

Very well organised. Very friendly and helpful staff. The only comment for improvement would that BMW could have informed me in advance of the brand of new tyres that were to be fitted on my car as it differed from what I had on the car previous

Service

Friendly staff, helpful with any questions I had.

Service

Car was serviced by 12 but then still wasn’t available to pick up untill 4pm

Service

As per reply to the first question Team were very helpful and accommodating

Service

car in for service 7.30am, I was dropped off an due for pick up 3pm as I work on other side of town an to miss the traffic. Phoned twice after 3 to be told driver should be there. Mini driver came 4.30 an told me he had only been sent. Home 3hrs late

Service

Staff very knowledgeable and provide excellent service.

Service

Good service with no issues.

Service

The Leather covered drivers seat on my X3 cracked, I contacted the call centre in Dundee and sent Photos to Demi Telford, who organised everything to ensure a prompt repair, on the day I was due to return to Shetland.

Service

Dealt with my concerns quickly and efficiently.

Service

Exactly as I expected and more from John Clark.

Service

I had to change my recall date and this was easy enough to do over the phone.

Service

I have no issues or complaints regarding the service.

Service

I’m not sure how I could update my own navigation maps myself via Bmw’s own connected drive website for £70 yet the dealership quoted £280 for this service.

Service

They had the parts in stock so I did not have to make another booking to get the fault that they diagnosed fixed. Attention to some complaints with regard to some reported defects on the vehicle in the past has not been good.

Service

Customer service is always excellent. Staff go out their way to be helpful

Service

Pleasant professional staff doing a first class job from the booking in through to the final valet.

Service

Friendly staff, comfortable surroundings

Service

Managed to accommodate my car for its service with short notice and provide a lease car in the mean time.Car was swiftly serviced and returned to me.

Service

On a recent visit the service dept. detected a serious engine problem which necessitated an extensive engine repair. It was completed in 8 hours and the car now runs like ne.

Service

The service was second to none, and staff were very friendly.

Service

Only issue was that the pick-up of the vehicle was rather earlier than I had expected - but I may have picked this up wrongly when making the booking

Service

I was very impressed that the centre was able to take my car without an appointment and give it back to me on the same day fully repaired. The customer service was excellent.

Service

Was told the car was ready to pick up following service, I couldn't get there but my husband was able to leave his work to get the car. Arrived, car wasn't ready and had to take it half washed.

Service

Everything ran smoothly from booking to collection

Service

Five star

Service

Always a pleasure to visit this garage the service manager and his team always look after me

Service

Although the job had been finished I had to chase up once I found my car out in the yard. Excuse was with customer.See above

Service

Your staff who I came into contact withWhere all very helpful

Service

The staff are so helpfully from the front desk through to the end and the complimetary car wash and Hoover.

Service

Asked for all wipers to be replaced during my first service.1. You did not have any 3series front wipers in stock.Why?2. New rear wiper fitted by you not clearing screen.Hubby took blade out, rotated it by 180 degrees then it worked perfectly.

Service

Great service and friendly, helpful staff.

Service

I travel over 2hrs to be punctual for my service app. An app that was made for 9am 6 weeks before hand. I ask for the service to be completed asap as my journey is long. My service wasnt comp until 4.20! My keys were just given to me unlike others!

Service

Efficient service, nice showroom.

Service

I have had 7 No BMW's and have always dealt with John Clark's garage and found that even although the staff sometimes change and go to other departments, they still remember you and are always polite, the service department always go the extra mile t

Service

I only dealt with one member of staff on the phone, Jill, both to book/ rebook. Having my car collected/returned from/to my workplace, asked whether anything additional required attention. Offer to clean the car before return. Completely professional

Service

Everything was completed satisfactorily and met cost/time estimates.

Service

phoned at 11am to say car was ready, show up at 1430 it's still not ready and I'm told to wait.. Got car back unwashed and no explanation what was wrong, BMW assist excellent, the chocs on the seat didn't make up for waiting another 30 min in garage

Service

The advice was excellent, the service advisor kept in touch, kept me informed of progress and I felt that my problem was being taken very seriously. A loan car was offered, delivered to the office and the same on the return of my car after the work

Service

Very good

Service

Completely satisfied overall

Service

As above.

Service

Thank you

Service

During the repair, about which I am completely satisfied, you updated the software, about which I am dissatisfied. Before update I could open the tailgate with the remote. I can no longer do this but have to open all doors first then the tailgate.

Service

While the car was being serviced John Clark's staff gave us a lift back into Aberdeen city centre and overall everything was carried out efficiently and on time

Service

Courteous service staff.

Service

Very good service and customer care.

Service

They always provide excellent service and I have no complaints in the way they treat me.

Service

Excellent service .

Service

Mix up with dates of warranty

Service

No problems,fast service

Service

Good quality service, no complaints.

Service

Everything done on time.

Service

From booking to drop off; pick up etc all done on time and in a very friendly manner.

Service

As above.

Service

Good service, on time, car returned cleaned well

Service

The staff were very friendly and helpful. Also the bus service provided to drop you off in town meant I didn't have to sit for hours in the centre. Enjoyed the complimentary coffee as well.

Service

I have never had a video of the service sent to me before with even the name of the mechanic included. phone calls to keep me up to date with progress. Car was picked up and returned very promptly.

Service

Generally good service but would have appreciated a call back/ text when the car was ready to avoid having to call to ask.

Service

Efficient and on time. All staff pleasant and helpful.

Service

Very good efficient service

Service

As mentioned above

Service

Kept me informed

Service

I was not completely satisfied on this occasion because I didn't feel the evidence from the body shop was thorough enough and I wasn't provided with the facts.

Service

When I booked my car in for a computer tune up I was told it would take a while and I would get a loan car which was waiting for me when I took my car over . When I went back next day my car was ready and waiting and the staff at BMW are very helpful

Service

Delivered as expected

Service

Problem solved

Service

AC repair completed under warranty but communication poor as above.

Service

Friendly efficient staff

Service

The service staff were very polite and efficient.

Service

As referred to above. It was not until I had returned hope and viewed the emailed video that I discovered there is a cracker emissions pipe in the engine bay but at no time was this mentioned when I picked the car up. It is not mentioned on the paper

Service

As above

Service

As above really. The personnel are great. Just the attention to detail is a bit lacking

Service

as always

Service

Work completed on time

Service

Having been dealing with company for personnel and company cars

Service

Great service, Very helpful and professional. Other than the service the small fault was fixed promptly and without fuss.

Service

Everything including weekend timing was perfect

Service

they were only going to take some pictures of the wheels and we ended up over an hour there.

Service

I was less impressed the last time only due to the dash creak not being fully eradicated, meaning I will have to schedule another visit. The run-in service was completed on time but £330 for an M2 seems a bit steep to me.

Service

My bumper had to be removed to change a headlight unit and being a mechanic myself I always have a good check over work that's been done and pleased to say the bumper was refitted better than when I dropped it off, flawless job.

Service

Fast and efficient

Service

Good customer service

Service

Expectations fully met - friendly and courteous staff

Service

car was in for MOT. Passenger side seat belt was twisted (has happened twice before). I forgot to mention but thought it would be picked up as part of test but it wasn't and is still twisted

Service

See my story in question 1.

Service

Booking your car in for a specific time is great. Saves waiting around all day. Staff curious and friendly. Tea, coffee etc provided while I waited.

Service

Returning customer. Friendly and caring staff

Service

Nothing to fault in service experience

Service

Prior to booking the service, i telephoned John Clark to ask for a quotation. I was quoted £288. When i went to collect my car at John Clark, i was told my bill would be £350 ? Plus my car was left unlocked in the car park. I queried both issues.

Service

John Clark always provide me with a first class service and a number of people employed by John Clark have been with the company for many years which in my book shows the stability of the company where the staff enjoy working there.

Service

Very well organised and job well done

Service

Same answer as in 1

Service

After the service I had to clean the wheels as grease were still on the rear ones, I told Mathew and showed him.when I purchased the car I had to clean the tailpipes then discovered they were chrome and not stainless!

Service

Car was booked in for a "while you wait" brake fluid change. When booked duration was 1 1/4 hrs. Actual duration was over 1 3/4hrs.

Service

No hassles whatever, friendly staff and everything went smoothly

Service

Staff very helpful and knowledgeable. Catered for my needs in a professional manner.

Service

Friendly staff

Service

High quality loan car

Service

Dealt with issue politely and efficiently

Service

smooth relaxed enjoyable.

Service

Have a good relationship with John Clark Staff

Service

Service is second to none.

Service

Very friendly and accommodating staff made the whole service quick and easy.

Service

I phoned for advice and was given very helpful information and prompt service to get me back on the road

Service

Good communications, on-time and courtesy ride to work.

Service

The car was only in for a health check!!

Service

My dealership are always very professional and the staff are pleasant to deal with.

Service

The only negative comment regarding my last three services relates to the car not being ready on time. I drop off the car at 7.30am and request a 4.00pm collection. On my last two visits I have had to wait until 4.45pm.

Service

same as above, should have been a 30 second transaction, but service adviser spent so much time taking and inputting details of me and car into your computer system when all I was there for was to buy 1 litre of oil

Service

Easy to book care in, get courtesy car.

Service

Very efficient and professional.

Service

Same as above, no faults

Service

As above and provided various refreshments whilst I waited. Even caught up with our usual sales contact Nick Garvie and had a look at various new cars in the show room. Overall a pleasant couple of hours

Service

Nothing is too much bother for the staff both from the service side and the sales, I cannot recommend the sales staff enough as they always treat me with the utmost respect and never attempts to push me into a deal.

Service

The service I received from the enquiry I made about getting my car serviced speaking to Dave on service was the best I have experienced.

Service

Things went well and to time the only reason for it not being a 5 star was having to pay for a customer loan car. It cost £15.00 pound for few miles of a commute

Service

The service provided was professional but expensive.

Service

Staff were pleasant in all areas.

Service

As above

Service

Across the team, reception to sales (Nial) to service all work together

Service

Extremely satisfied with the service experiance. Very professional.

Service

The staff are always helpful and professional.

Service

stated fault with brakes. This was not looked at and fault still remains there. 2 other fault messages but nothing found, errors just cleared and to be monitored. Only 1 year warranty on car so should have been sorted before warranty expires.

Service

Friendly staff and greetings

Service

Service was great generally (people) but for the 2nd time in 3 years they did not reset the service light which requires me to drive back in to get it reset.

Service

there were originally a few issues when we left the car at the garage but they were sorted out very quickly and efficiently

Service

Seamless transaction with minimal explanations required. The customer service understood my needs from the unset

Sales

Sale steam very professional and made buyer at ease

Sales

no pushing of extras. salesman listened to our needs.

Sales

Delivery date for my new car was delayed by about 3 wks.

Sales

Chris Duncan at BMW Aberdeen, could not have been more helpful from enquirey through to our collection.

Sales

Excellent service throughout the process.

Sales

The sales team are polite, knowledgeable and give their fullest attention to all questions about the vehicle.

Sales

Salesman was very attentive, searched for the right car for me and is always more than willing to answer any questions.

Sales

We wanted a car that would be enjoyable to drive and that would be practical for transporting my dog and passengers in comfort. We wanted plenty of safety features and good fuel economy. The X1 meets all our requirements.

Sales

This is not related to the new car sales team who were very useful but it mostly reflects on my experience with BMW approved used team who were not helpful nor seemed interested in selling the car i was interested in (BMW 7series).

Sales

Collection of the car was just from a space in the lot, was half expecting it to be taken out and presented better due to it being a brand new 40k car

Sales

Again all staff helful and friendly. Woman on reception who greeted us on arrival to pick up our new car was exited for us that we were getting a new car. Sounds daft i know but its nice when that happens.

Sales

Genuinely friendly staff who completed the transaction with a minimum of fuss.

Sales

I went into the garage with my relation and had no intention of changing my car, and unbelievably I was driving home in my new car the next day complete with a number plate change.

Sales

They kept me informed where the car was on route and when to make payment into bank.

Sales

Salesperson Lynn Johnston was very helpful and knowledgeable about the cars I was interested in. Very pleasant and easy to talk to.

Sales

Delivery date set to meet my availability. Salesman took time to explain all of the new features

Sales

No issues at all

Sales

Purchase went smoothly

Sales

Nick was very helpful esp at purchase in sourcing the model that meet our needs in a very short time.

Sales

Good communication and very helpful in finding the car i wanted.

Sales

First-rate attention to me and my requirements as a customer

Sales

Nick Garvie is very knowledgeable about BMW

Sales

I received a call from BMW, asking how I was enjoying my new vehicle, before I had actually taken delivery. This made it feel like more of a tick box exercise, rather than good customer focused service.

Sales

Friendly professional service, this is now my 6th car from John Clark in Aberdeen, so they are getting it right!

Sales

I think this has been covered in the previous question.

Sales

Communication before and after collection could be better.

Sales

Completely satisfied. Must make mention of the New Car Sales Executive who I dealt with, Lynn Johnston, who was extremely helpful and went 'the extra mile' to ensure that I was comfortable and happy with the process.

Sales

Good level of support and communication to make the process as simple as possible; especially the more administrative parts

Sales

I was happy with the end result and the team were very good to deal with.

Sales

Customer service excellent, they go above and beyond to help

Sales

i have bought many cars and john clark aberdeen is streets ahead of any other dealer i have bought from

Sales

time and care and during hand over salesman Bruce Davidson explained and answered my questions Bruce was excellent and made us welcome

Sales

From being greeted by reception staff, assisted by Lynn during the purchase process and by Neil (finance) on our initial visit, to the collection of our new car, where we were introduced to Adam (one of the managers) we received excellent service.

Sales

From turning up at the dealership knowing exactly what I wanted to driving away, I was well looked after and kept up to date on progress, completely satisfied.

Sales

Would have been a 5, as everything was excellent, except having to wait 30 mins for a pre-arranged meeting once arriving. I appreciate the dealership was very busy at the time, however a different sales rep should have been contacted earlier.

Sales

I purchased a BMW 9 nine years ago and the sales person, Bruce Davidson remembered all the details and was most helpful assisting me to chose wisely again. The handover was given with care and with attention to detail .

Sales

Again everything went without a hitch and found your team to be very professional and courteous throughout the whole process.

Sales

Niall did a good job communicating, explaining what was and wasn't achievable.

Sales

This is the sixth new bmw I have bought but the first from john clark Aberdeen. All of my expectations were met from getting the right deal to the car being immaculately presented for me at handover.

Sales

Handover was very thorough and sales man highly knowledgeable of the car and it's features.

Sales

Lynne my sales rep at John clarks in Aberdeen was excellent to deal with

Sales

car was delivered in the agreed timeframe. knowledge of the product. no pressure from sales staff, very professional and friendly.

Sales

Nick Garvie

Sales

Issues with the original car ordered, but this was handled professionally without much input needed from me. Only small issue was that I wasn't told there was an issue until I went back into the showroom asking for an update.

Sales

Nice atmosphere and staff always on hand for an help or queries

Sales

THE CONSTANT ATTENTIONS PREVAILING AND EXERCISED BY SALESEXECUTIVE MR DOUGLAS COULL AS TO CUSTOMER CARE, LEAVES NO AREA TO CRITICISE.

Sales

I was given the new car with only a basic information of changes from previous BMW I had.

Sales

We selected a BMW 3 series with special paint and interior, after all the paperwork was signed and we went to collect the car we were advised by the BMW centre that they had made a mistake with the financial figures and asked us to pay a higher depos

Sales

The Salesman and Business Manager could not have been nicer or more helpfull and walked us through the purchase process and car selection.

Sales

Nice surroundings with very pleasant, helpful and knowledgable staff.

Sales

Everything was done to my satisfaction and by mutual agreement of time and date etc.

Sales

Again the process was professional, friendly and enjoyable

Sales

Well we went in to test drive a 2 Series that Lynn had arranged for us to test drive and was there all ready for me, however the gorgeous Snapper Rocks Blue M435D caught my eye and Lynn then arranged for us to test drive a similar engine 3 series.

Sales

The staff are so welcoming lovely coffee really taken care of by everybody.

Sales

Lynn understood my requirements and went as far as she possibly could to meet them making me a very happy customer.

Sales

The car was ready sooner than expected, a video was sent to me to see it before I could get to Aberdeen to get it which was fab and Lynn Johnston was absolutely fantastic with keeping me up to date and with the handover. She made me feel at ease.

Sales

As above, we had been constantly informed about the building of our vehicle, when it was due to be in UK, when it was ready at a time that suited us. The workings of the vehicle were fully explained and it had 3/4 tank of fuel.

Sales

The salesmen David went the extra mile to get my car early for me and was always ready to answer my questions

Sales

I have bought BMWs from John Clark, Aberdeen since 2003. The staff are knowledgeable about the product they sell, professional and always helpful. The showroom is always immaculate and customer friendly.

Sales

Service excellent from walking in the door to driving out with car.