"Just like to say a big thank you to Bill Towsey who made the whole process as easy and straight forward as possible."

"The experience at John Clark Aberdeen was excellent. Bill Towsey provided me with clear information updates and regular contact was made via email and telephone during the purchase and delivery of my vehicle."

"Perfectly satisfied with the complete experience from arranging a test drive through to collecting the car. Full marks to Nick and James"

"We can't fault the service at the dealership, despite their being in the middle of some significant renovation work. Getting a decent coffee was great getting Pringles to keep the kids happy was a revelation."

"Very satisfactory service. Made to feel very welcome with a good level of attentiveness at all times. James Harris was as always exceptional."

"The services was generally good. The disappointing aspect was the waiting time whenever I visited the dealership. One example of this was I had a test drive booked for 11am but still had to wait for around 45 minutes before I was shown to the car."

"Staff were very helpful throughout the whole process. Nick Garvie and Adam Barry did a great job in helping us chose the car and keeping us updated on the progress."

"Specification for chosen car not met Lack of response from Business Managers re finance discrepency in delivery dates appears vehilce had been inspected at garage before I was advised it was to be delivered to dealer"

"From start to finish was more than happy with every aspect of the purchase and correspondence"

"No test drive on actual model."

"Completely satisfied."

"After dealing with John Clark with our previous BMW, we had no reservations about dealing with them again. The staff, from the receptionists through to sales and management team are friendly, knowledgable and take time to deal with your requirements."

"Very helpful and knowlegable staff. Non of my questions went unanswered and if it was something they had to find out for me they did so quickley."

"Nick has been realy helpful."

"The sales rep Nick Garvie was pleasant and helpful."

"the experience was fantastic. James Harris the sales executive was pro active throughout the sales process i vever once waited for a response or had to chase anything or anybody . everything was explained clearly and james ran through everything ."

"Delay in telling me the car would be late"

"The Salesman Mark was excellent throughout the whole process. I have nothing but commendations for him during the whole process."

"All the staff were helpful and everything run smoothly."

"Excellent service all round"

"Good service, I was very well looked after during the purchasing process."

"Excellent service"

"Excellent sales service from James Harris."

"Was an absolute pleasure. First time buying a new car and was look after so well"

"The service that I received from John Clark and in particular James Harris was exemplary. At no point did I fell pressured or rushed into making a decision. James was knowledgable, enthusiastic and a pleasure to deal with."

"The level of service I received from Doug was exeptional"

"Outstanding in all areas, by far exceeds the Mercerdes experience, Bill was fantastic"

"As mentioned previously the car was handed over to myself with less than a quarter of a tank of fuel, and also informed that I would have to pay an additional £40 for a cable that would provide Ipod connectivity."

"The service was very good but the commincation was lacking."

"Everything was good"

"MOT there was an advisory on the front tyre. A piece of side wall was missing. The incident took place when front alloy was changed. everytime they change the wheels they put on the wrong valve."

"The dealership uses an automated car wash which I don't agreee woth. On a previous visit my car was washed, despite me specifically asking for it not to be."

"The dealership were unable to return my vehicle on the same day therefore delivered it to me the next day."

"As per previous cert"

"Had to travel 50-60 miles for a service having to go back in August for a brake fluid change. Would have prefered it all to be done in one visit."

"Serious problem on second visit as dealer had failed to order part previously diagnosed as necessary. Repair was carried out free of charge and matter resolved to my complete satisfaction"

"I found them very efficient and helpful."

"Car was collected from my place of work and delivered back at time promised"

"there was a time delay between arrival and courtesy car arrival ."

"Friendly and knowledgeable staff."

"Car was left at dealership early AM. They called about 1200 to say it was ready for collection. When I arrived at dealership I was told it was being washed. 30 minutes later still no car. After complaining it showed up 15 minutes later unwashed"

"Could not have been more helpful cannot praise them enough."

"We were unhappy as we wanted a quote for some work to be done but they didn't come back to us. I also had a problem with the sunroof and paid a diagostic fee of £125 I researched the problem which was a small fix and I felt ripped off."

"i was happy with the service"

"I had a flat tyre and took it for the tyres to be changed. After picking up the car the flat tyre light came on again, They hadn't changed the tyres."

"Times and costs were well explained before the service began. I chose to wait and was well looked after."

"I have a slight knock when turning the steering wheel and the explanation from the John Clark garage said that all X3 vehicles suffer with the same problem. I have talked with other owners and they are surprised when I tell them this"

"my car was dropped off at 9.00am and I returned at 4.30pm to collect it. The work had not been completed, however this may have been due to my lease company but I would have thought the service team would have kept on top of this."

"Well worth travelling 200 miles for the service recieved"

"I was fairly satisfied with the service but when I got the vehicle home and washed it I did notice some damage to the alloy wheel which had been done while having the tyre replaced."

"I thought the overall experience was very good."

"Work carried out no problem. Problem came on the delivery back to the home address. My car along with the key delivered to wrong address. This could have gone horribly wrong and caused a lot of distress as I was offshore working."

"i am completely happy"

"The dealership is excellent, but the tyre department did not fix my tyres the first time."

"MOT Replace faulty wing mirror glass"

"Very efficient but can be expensive."

"There was a lack of contact regarding if the work would be covered under warranty."

"Fitted me in on the day I called despite being very busy."

"collection and delivery service very useful"

"The service was very good."

"i was completely happy"

"they are always very good."

"see above"

"Very impressed with the technical service from Jack Parks."

"A few mishaps fitting the wrong alloys to my car but the dealer rectified it"

"The service is extremely good."

"No complaints."

"Really friendly always a nice place to go to."

"it was fine"

"The car was not ready when I returned to pick it up."

"excellent service"

"I was given an estimate at the time but it was double in the end."

"Had issue with the alloys turning yellow, service dept managed to fix the problem"

"very satisfied with how we were treated by the staff,very friendly and informative."

"The repair was ok. As explained in question one. the managemant of it was poor and disappointing."

"Fault was lack of connection to BMW online from the vechile. It took two visits and three full days to rectify."

"I was completely satisfied with the speed and efficiency of the work done"

"Service desk staff very efficient. Loan car was provided and i was in and on my way again within 10 minutes."

"All of the staff I met were extremely helpful"

"Reception and service quality was excellent. BUT, top up oil added to bill without my initial agreement. Disgraceful. And, as usual, price was about twice my initial feeling at a fair price for the job"

"Very very satisfactory"

"2 hours 20 minutes for an oil change. It was meant to be fast lane service, i i new it was going to be that long i would have left the car."

"Would have liked a lift back in the evening"

"The dealership didn't have the part available to repair my car."

"they are very charming."

"Very nice experience"

"Service advisor was sullen and rude when I checked in, should not cost £350 for an oil change"

"Kept to timescales, they delivered evertyhing"

"Excellent service from John Clark, especially Phil"

"Diagnosed worn control arms, £247 later the problem still exists, It used to be one visit only, not good"

"they are always very good."

"Very good service."

"Very satisfied"

"No contact from the dealer to advise further work was required so had to return to the dealer."

"Totally delighted, think there a good dealership."

"Fault wasnt corrected first time round therefore return visit was needed"

"I took my car into the dealer as I had a problem with a leak, when I got my car back the leak was still there so I have got to book my car back into the dealership for this problem."

"i think that the work carried out sometimes is expensive."

"My car was booked in for a service and needed new brake pads in 800 miles I was disappointed they could not fit this in at the same time to save me taking it in again."

"the staff were very polite and helpfull."

"Very good dealership. Ive dealt with them for 12 years and never had a bad word. First class service."

"They are very helpful."

"Very impressed and courtesy of all the staff. Prompt service and efficient"

"The fault recurred in the drive home and I had to take it back for a minor adjustment. The dealerdid refill the fuel tank as compensation."

"on this occasion only in for new tyres to be fitted"

"staff could not be more helpful"

"It was for the re-call."

"completely happy"

"Very friendly and efficient and a delight to go free coffee - liked the cooper s"

"Very efficient. Courtesy lift back to my office was not available."

"It was satidfactory."

"They were very good."

"Very good service."

"They have always done an excellent job."

"I was handed the keys on collection without any explanation of the work and the vehicle was not cleaned to a high standard."

"Fine."

"very pleasant and efficient to deal with."

"Very helpful."

"Went to have the washers reset and the dealer advised needed to have the washers flushed out and a new tyre aswell and did work without permission from the customer."

"It was very well organised."

"A good efficient dealer."

"they were very professional and thorough."

"It took them 6 days to find a problem that I'd told them about to begin with."

"The attitude of many of the staff is appalling, they all assume they are above the customer"

"Very efficient keeping me updated with progress."

"Everything went fine with the service and I got the car back quickly."

"Excellent service"