"First class friendly service, totally professional"

"I was made vey welcome fom the moment of intial enquiry to handover of the vehicle. Excellent sales staff and good follow up to question queries"

"Why would you want to go any where else. From the moment you walk in the showroom, its all about you and what you want. 5 star sevice start to finish."

"Nick the salesman was very attentive and knowledgeable"

"Salesmans product knowledge was excellent, was helpful and professional"

"Fantastic service, thoroughly enjoyable experience."

"OUR SALESMAN WAS OF GREAT HELP TO US SPENT TIME WITH US,ALSO BY PHONE CALLS AT HOME WITH ANY UPDATES MAKING SURE WE WERE HAPPY WITH OUR PURCHASE."

"James Harris was outstanding, excellent service."

"First class service, knowledgable sales team and to be honest the car sold itself"

"Issues with the dealer returning my calls. Also not being open about some of the finance deals available through BMW which required me providing them an alternative offer from another dealer. Longer delivery than advised."

"Excellent service, I returned to the dealer several times over an extended period while choosing the car, they were always courteous and helpful"

"Very good...made you feel valued and checked in regularly. Very happy."

"Thoroughly professional and helpful team sales and commercial"

"salesman was everything a salesman should be he wasnt pushy and explained everthing about the vehicle"

"Excellent service, sales team worked hard to put together a deal that we were happy with for the model of our choice. Good contact throughout the delivery process."

"All was done to ensure the car was delivered in time. Many thanks to the whole team especially Nick."

"excellent although i would have liked more for my trade in car.hope my new one holds its value better"

"From the moment we stepped into the showroom until the day we drove off with our new car the service was exceptional. The sales personwas very helpful, and very knowledgeable on the product. We were kept well informed on delivery progress throughout."

"Use Bruce Davidson every time, a gent and an asset for BMW"

"Very satisfied only disapointed when before buying the car told I could get it on the 1st of the month and then when actually purchased car was told delivery was actually nearer end of the month"

"Excellent service, very professional and exceptionally helpful"

"James Harris is a credit to the dealership and BMW, have no hesitation in recommending him"

"Amazing dealership.Amazing new car team.Amazing sales exec James Harris.100 satisfied"

"All the staff very friendly and helpful"

"Shame about the lack of attention in the showroom. First visit no one seemed bothered, either on their mobiles or just chatting, thankfully there was a lady on the reception desk who was willing to speak to me"

"Excellent service provided, kept informed at all times."

"They are always very attentive and everyone I was involved with has been extremely competent."

"Have known Nick Garvie for over 10 years and he is a complete professional. Gives first class customer service"

"The attention we had from Nick Garvie Mobility Specialist at John Clark BMW Aberdeen was excellent he took us through every step of the procedure and went out of his way to help"

"John Clark were professional and very helpfull"

"Excellent once again, treated as always with courtesy and respect, salesman Doug is an asset"

"The BMW garage in Aberdeen sold the car before I had even seen it, I had always liked BMW but the staff at John Clark were so pleasant and welcoming I knew if I were to buy a car it would be from them."

"Staff were very friendly and helpful."

"Doug the salesman is top class"

"Have dealt with this dealership for 23 years and cannot find fault. Always treated with respect as a client"

"It is not resolved yet there are problems with the vehicle which I purchased from Nottingham."

"All the staff are friendly, competent and highly professional"

"Generally it was ok but i was misquoted for work to be done over the phone they wanted another £80 when i arrived."

"Very personable."

"There's always room for improvement."

"No comment."

"I was quite happy. The vehicle was picked up by the breakdown recovery at my home and was returned to me there."

"They fixed the tyre pressure warning message when I took it back"

"Very friendly staff and hospitality is appreciated"

"As excellent as always. No hassle."

"Helpful staff, comfortable waiting area."

"Not happy about dealer trying to charge for work not being done."

"dealership too big for personal touch"

"They were very good throughout."

"There is not enough space in this text box to describe my experience"

"Good service as usual"

"I think there a bit expencive."

"When visiting our BMW dealer we are met with two receptionists who are so pleasant and helpful and always ask if you would like coffee tea or hot chocolate we have been a BMW customer for many years and have got to know quite a few of the staff."

"Winter tyres were incorrectly fitted on the rims ,in the wrong direction . Were refitted free of charge."

"I was allowed to drop my vehicle off early and as a result I collected it earlier than originally planned, which was a great help."

"I appreciated that the dealership dealt with my problem a breakdown but was surprised it took 1 week to source, install and reprogrammed a broken DME."

"Everything went according to plan."

"Very satisfied."

"Car was picked up from home am. and returned pm."

"I was told that the rattle had been fixed but it is still there, was told the service book was not in the car but it was in the boot where the said they had looked"

"Not repaired first time and subsequently had to be returned to the dealers twice more to resolve problem. Repair might not have been done right first time but dealer handling of my problem was excellent and prompt"

"The staff have been very helpful I have been using a courtesy car for over 2 weeks now."

"The service is always excellent."

"Fully satisfied work completed as requested, to a high standard keeping me fully informed throughout work"

"Delivered ahead of time"

"expensive for what was a routine major service over 500 . I had to wait an hour for the car should have been ready at 5pm, but didn't get keys back till after 6pm"

"Car was in dealership for a noise but dealer reported O2 sensor defective charged £150 for diagnostics and then charged £400 for replacement as a result will not use dealership again as fault that I requested had not been cured ."

"No comment provided."

"The staff are very helpful and informative."

"I was given a litre of oil for fill up, I did not ask for it."

"Every time my car goes to John Clark I've experienced minor issues... Last time at MOT they forgot to reprogram my I Drive was alerted MOT overdue...... when not...... Same happened to my wife's X6..... This time too much oil in engine..."

"Couldn't ask for much more"

"really good service"

"When they removed my winter tyres the were badly worn."

"the warning light which was 1 of the reasons for the visit was not switched off after the work was completed. I had to take the car back a few days later to have this fixed"

"Never been a problem, with any contact phone calls at all with any of the staff."

"A fairly pleasant experience"

"See above some trace of problem remains, and is still under review by John Clark. Also, air vent fascia damaged by previous repair work."

"Very courteous reception. Job efficently carried out. Bagging of changed wheels disappointing compared with Audi experience where neat purpose made cloth wrappings are used for storing wheels."

"Very friendly and will it to help."

"I was pleased that it took the time as stated when booking"

"Satisfied with the recovery but extremely dissatisfied that it happened in the first place"

"One of my tyres had been slashed and although I thought it was insured with them, my mother e-mailed them for me but they never got back to me about it."

"i have an issue with the vehicle . there is a brake pad change sensor issue as showing brakes need changing when they do not as they have been checked ."

"Was booked in for the fast lane was in 8:30 for an 8:30appointment was told i was i will leave 9:30 till but did not leave till11:30"

"Very good"

"there was an issue so the vehicle was kept over night and a hire car arranged"

"I had no problems at all. Everyone was polite and friendly."

"Had to go go in twice for twon days so in totall been in dealer for four day...."

"I find them helpful and professional"

"Very Good"

"The dealers driver was 10 minutes late collecting me."

"Have been a customer for 15 years and have always been pleased with service work"

"My car may be terrible but the level of service experience at John Clark is absolutely excellent. The staff always bend over backwards to make sure the visit is an enjoyable one"

"It was excellent."

"It was good"

"When I had my car in for a quick fix they provided me with lifts to and from work. So I am very satisfied with that part of the service, however when they took my car for a road test they missed why the car was making squeeking noises in the first pl"

"one of the requests not followed up. The problem relating to that request totally missed on the recorded 'visual'inspection yet impossible to miss."

"Car was requested to be ready by 15 30, called at 15 00 to find out it was only then going for it's MOT. Car had been dropped off before 08 00, service MOT had been booked for over 6 weeks with timings specified."

"Dealer was expecting me, had a lift to my office organised and the part was ready to fit."

"Not dealer's fault, but delay in replacement part availability is not pleasing me"

"Service advisor Vikki was very knowledgeable,welcoming and friendly.The job was done correctly and in good time.Felt very welcome while waiting in showroon by all staff,yes they may not be the cheapest BMW dealer in Scotland,but customer care is best"

"car uplifted and returned to my house i call that good service"

"Shame that the 15,000 mile service and brake fluid change could not be completed at the same time."

"They did what they said they would do."

"Dealership have always provided transport into the city"

"i find the experience of building a motor to my specifaction along with sales exceutives a very worthwhile exercise. i always find my experience of allstaff at john clark bmw from m.d to staff in all departments make my visit a pleasueable one."

"During my first call to the dealer to arrange the service appointment there was no staff available to take my call. I asked for call back but heard nothing. Had to call back myself."

"This is dependant on the resolution of the seat problem."

"I have been a customer for 30 years and found the balence between reception mechanical electrical is the best I have experienced for some years. They made themselves readily available to answer any questions that arose."

"Lisa is very helpful and has talked me through the service manual and texted me when the car was ready."

"took 3 atempts to fix windscreen washer problem"

"Very friendly staff"

"See above"

"I personally have always been treated with courteous and helpful staff."