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I would have been more dissatisfied, but the staff are friendly, and my expectations are quite low
friendly helpful advisers. understood issues and concerns.
Although my car was looked at (faulty bonnet closure) I feel that I have to slam it closed in order for it to shut properly. I'm not convinced I should have to close it that hard.
The car went in for its first oil service. When I got home with the car I was dissapointed to note the bonnet was covered in hand and fingerprints, and the engine cover was dotted with oil drops which were pretty hard to remove. A bit unprofessional.
Simple efficient service.
Met 90 minute target and nice waiting facilities
Went like clockwork
Brake fluid service done smartly and car washed quickly so I could make another appointment.
The vehicle was serviced and returned within the timeframe given. I was waiting for the car, so was delighted
This was only my first service
The service was done quickly and they gave a price before the service and stuck to it after it was done. No extra charges
Flexible to my needs
Car went in for front brake pad change but was told it needed new discs and pads all round. Car was serviced recently - why was I not made aware??
As above. Appreciate the door is one of these things that happen but when I picked up my car there was no acknowledgement that I'd had to reschedule my plans in order to take the car back in as a result of the issue with the door.
They are very good.
I needed to put the car back as the rattles were still present. This was resolved after but could have been avoided if the work was done properly the first time. Sales are very good at John Clark, service has quite a few issues.
Only an oil change but waiting time was what they said it would be.
My visit this time did not have much waiting. However often the staff on the service desk manage to look like you are disturbing them
All very straight forward ,service personal very pleasant and informative
Communication with branch poor. Failure to return calls on 3 occasions. Failure to intimate car ready on time. Stated text message sent advsing car ready, no such message received. Email received but it said garage would be in touch, not car ready
Front discs not replaced under warranty. Sat nav, etc not set up properly by supplying dealer resulting in 1st year with no reliable sat nav and RTTI. For 2nd year, BMW update would not offer me 02 2018 update. Aberdeen updated sat nav at their cost.
Work carried out efficiently, fast and professionally
The oil service was carried out with no issues. My windscreen washers are not working after they were topped up during the service. And I asked if I could get help pairing my car to my phone through the BMW connected app. Got very little help.
The car was picked up and dropped off, and communication from John Clark was first class throughout.
First service, oil changed but AdBlue not topped up, resulted in warning indicator coming on 2 days after service.
No issues, car was ready as arranged. Friendly helpful staff.
see above, lift too and from city centre was good
The personnel in the service department are friendly and professional and a pleasure to deal with.
Service was good and had no issues
The service dept at Aberdeen is disappointing. Both times i have requested a loan car for collection in the morning before work i have had to wait for 30 minutes or longer to be given the loan car!
Everything was dealt with really efficiently
The staff were very helpful and friendly
The job was done well and in good time.
Staff were rude. Over charged £550 for service when on bmw website states around £400. No courtesy car either.
From booking the service to the return of my car, it was simple and painless. Great help from the service agent in organising a convenient day for the service.
I do feel it's expensive I was over £200 for a first service but apart from that excellent !
Efficient service, kept fully informed through time car was in the garage.
Upon collecting my vehicle and driving away, I noticed that your technicians had removed all the cables from my dashcam F&R, why did they do this? There is no need to remove them and they certainly should have been reconnected before handing car back
Was able to take car overnight for trial
BMW undoubtedly provide a high level of service and car issues were resolved satisfactorily but scheduling and customer information on progress to expected schedule leaves a lot to be desired.
Shouldn't have been necessary to book the car in twice
£280 for an oil change is too much. I was offered a video of the health check that was performed only to then be told they didn't have it, then they said they'd print out the checklist only to be told they didn't have that either...
Car was booked in for service and electrical EV update works which on the day was changed and I had to rebook a second visit.
Some staff were rude but the General Manager and Lorraine were very professional. Got things sorted with Zero fuss
As per above I feel like this should have been a warranty issue, and this feels like complete profiteering.
Kept up to date with how the service was progressing.
The deal on the car went smoothly and everything was delivered as agreed. The additional support from the financial person in helping to get the gap insurance etc. back on the previous BMW was appreciated.
everything required completed
Courtesy car was good, staff mostly polite and helpful.
Everything done efficiently
As answer above
They do not prioritise the work correctly. My last breakdown, which I have had three, was high battery discharge when stationary, which meant the battery was flat every morning. They could not take the car for 5 working days. The car is a liability.
Lack of communication regarding status of my vehicle,in for repeat repair and car damaged both times. Not furfulling what promised and attitude of service team leaves a lot to be desired
Was booked in at 10:15 for a waiting appointment. Car was not taken to workshop until 11:15. A replacement for the defective rear light cluster was not fitted, due to the supplied part being incorrect. This will result in a further visit.
As above. Fantastic customer service and the fault appears to be rectified.
They couldn't have been more helpful
The oil change was very expensive. In fact £100 more expensive than my last oil change with them for an Audi. They did not correct the headlight angle issue which is blinding other drivers, instead I was told to flash them back. Poor advice on seat
All personnel were very courteous and professional making the experience very easy.
Helpful and friendly service. Efficient repair
As above. Took too long and car not ready on day of booked service. Car on pick up (2 days later) had a warning come up straight away on driving out and car had to be returned to the maintence bay! As above for description of issue.
Dropped car off for service. Picked car up and paintwork was damaged. Accidents happen. I accept this, but at no point did anyone tell me. They almost hoped this would go unnoticed. BMW agreed to repair, but the length of time to resolve is poor
Service was done according to requirements.
The actual garage experience was good and the rattle from behind the dashboard was traced to a loose fixing clip on a tension strap however the two text messages which were both the same
Awful communication both over the phone and in the actual garage - our 3 month old car ended up being in garage for 5 days and we had to call garage each day to find out what was going on.
Easy to deal with
Communication was superb! From the front desk staff to the service manager, everything was very well organised.
Very good appointment system for services.
All was spot on
Only slight issues was took quite a while to get bill sorted as prices were wrong vs what was quoted. And car hadn't been cleaned which is disappointing as its about only time its clean inside. But thanks to them as took car up on wrong date.
The offer of a lift to and from town was appreciated, even tough I didn't make use of it,
The "max" airflow button no longer works and the air recycle button always defaults to off every time the car is turned off which it never did before; this is very irritating when driving fumes from vehicles enter the car.
Job done, no hassle, could have called me sooner when the car was ready.
Good service and communication
Had the car in to get exhaust got it back and it was worse than before how ever called office and it coming back in next week to be checked again and hopefully fixed
Still to evaluate effectiveness of rear door problem on my new 2018 540 tourer.
All my issues were rectified in one visit.
As question 1
Returned my car with the side rear and rear windows iced up could not see out of them safely. Had to use a store card edge to scrape off the ice.
again due to the above issue. also locking wheel nuts were damaged during service. independent garage suspect a pneumatic wrench was used to remove/replace. these should only ever be done by hand.
They kept me informed
fixed the problem
There was some debate regarding the repair work for my car that was chargeable or not.
Excellent service and they dealt very professionally with the unexpected oil filter issue. Instantly provided a courtesy car. Friendly and profesional service throughout the process from Julia.
Easy to book and good customer service
I was not informed that I only had one air filter replaced because the other was not in stock at the time and I had to go back some days later to put the new one in.
Wasnt kept waiting and comfortable chair to sit on
I drive a 1 series, but the curtsy car I got was a huge 318 estate car. Something more like the car I drive would have been more suitable for me.
Horns faulty. Parts replaced and fault fixed on one visit.
Pleased that you could carry out this small repair at short notice
Responsive and job done correctly
Simple while-I-wait job - flip summer & winter wheels, wash the car. It took nearly 3 hours, there was a faint hint of an apology for this, and they did then charge the old price, rather than the new price which they hadn't warned me about
Satisfied enough. Could have been better.
My problems were delt with very efficiently.
Job completed in approximately 1hour
Better than all the rest
As above a good job well done
I booked my car in at 7.45am to get the brake pads renewed and I also advised that I required a new front tire. I received a phone car around 3.00pm to advise that they had renewed the back brake pads but the front ones were requiring to be changed .
it was all so easy
The wrong part was ordered/received - so the whole thing again sometime in the new year. Took me 1.1/2 hours each way home-back on the bus - so a completely wasted day for me. Dropped the car at 10, told about this at 4! Mistakes happen I guess .....
They treat you with respect and listen to anything you may be concerned about
Great experience with the main team I dealt with specially Chris Duncan. He kept me up to date all the way through and accommodated a couple of spec changes.
Very friendly and professional service from sales executive, Lynn Mcbride. She worked really hard at finding the model I was after and put together a good deal
Have come to expect first class service and have not been let down.
We have marked this down slightly as we had mentioned when going through the purchase process our friends whom recently purchased a Mercedes were given 'freeby's' & were promised something however we only received a bottle of Prosecco. Little let-dow
No issues or concerns from start to fiish.
Got the car I was after and the bmw team went over and above to get the perfect car
Sales executive, Leonie was exceptional. Professional throughout. Understood my requirements and conducted a thorough handover. The real difference was allowing me to have a full test drive at my leisure.
Sales person was very professional, process was straightforward. I had actually booked a particular vehicle and completed the initial paperwork, then overnight I wondered about an alternative (higher spec) vehicle. I called and all sorted that day.
Really enjoyed the experience and the effort the dealer went too to secure the right car
Great service, patient and explained things well
Overall the experience was great..
Relatively straightforward process
Very well looked after by sales staff (Nick Garvie) prior to purchase, during the purchase process and on vehicle delivery.
Sales person great. This is the only reason its not 0.
All the staff were good and the salesman I dealt with was excellent.
Whole process was enjoyable from start to finish.
From the moment we walked in we were treated like friends.
The John Clark Motor Group team were excellent. We had numerous discussions by email leading up to my visit to the showroom and the experience in the showroom was very good.
I chose this Bmw car partly because I found the Motability representative was so helpful and pleasant. He took his time and had all the relevant facts. It was his attitude that tipped the scales in the end as I had another car in mind.
The sales person who arranged our purchase, Lynn Mc Bride, was extremely pleasant and helpful. Other Centre staff were also very satisfactory. The Centre!s facilities and procedures are also highly satisfactory.
Completely satisfied with the customer service received. Nick Garvie provided excellent customer service fully explaining everything at each stage of the process. Well done!
A nice experience, smart modern MW Centre. Friendly staff and a great professional experience.
The car arrived into the dealer on the Monday and we left it until the Saturday to allow everything to be completed to the high standard we have come to expect from BMW. During the handover it was discovered the media unit was not working correctly.
I have known John Clark since he first became a bmw agent and always receive a fair deal from him and unparrelled after sales service.
We didn't go in with buying an M4 in mind, however the salesman gave us a test drive which persuaded us that this was what we wanted. Had he just let us look at the car then it is unlikely we would have.
Friendly efficient staff who make you feel at home.
Very good customer service throughout from Mike Murray, very helpful and knowledgeable. Couldnt fault him at all. He was able to track down a car for us with the specifications we wanted and we had our new car in around 2 weeks. Very pleased.
See details above. BMW system completely useless. car delivered not as specified, BMW did not notice till I pointed out. Now unsure what else is wrong!!!!!