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ABOUT JOHN CLARK ABERDEEN.

BMW is a name that is associated with quality, refinement and sophistication.

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John Clark Aberdeen.

Meet the team

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John Hill

Head of Business
  • Years at the dealership 3
  • Years in the industry 33
  • Department Divisional Franchise Director

Jim McGouldrick

General Sales Manager
  • Years at the dealership 10
  • Years in the industry 18
  • Department Sales

Adam Barry

New Car Sales Manager
  • Years at the dealership 8
  • Years in the industry 16
  • Department Sales

Chris Davidson

New Car Sales Controller
  • Years at the dealership 1
  • Years in the industry 19
  • Department Sales

Doug Coull

New Car Sales Controller/Executive
  • Years at the dealership 9
  • Years in the industry 38
  • Department Sales

Nick Garvie

New Car Sales Executive
  • Years at the dealership 16
  • Years in the industry 20
  • Department Sales

Mike Murray

New Car Sales Executive
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales

Neil Sutherland

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

Simon Whittaker

Business Manager
  • Years at the dealership 3
  • Years in the industry 8
  • Department Sales

James Ennis

Product Genius
  • Years at the dealership 1.5
  • Years in the industry 1.5
  • Department Sales

Raymond Henderson

Service Manager
  • Years at the dealership 31
  • Years in the industry 37
  • Department Aftersales

Richard Christie

Parts Manager
  • Years at the dealership 14
  • Years in the industry 21
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I would have been more dissatisfied, but the staff are friendly, and my expectations are quite low

Service

friendly helpful advisers. understood issues and concerns.

Service

Although my car was looked at (faulty bonnet closure) I feel that I have to slam it closed in order for it to shut properly. I'm not convinced I should have to close it that hard.

Service

The car went in for its first oil service. When I got home with the car I was dissapointed to note the bonnet was covered in hand and fingerprints, and the engine cover was dotted with oil drops which were pretty hard to remove. A bit unprofessional.

Service

Simple efficient service.

Service

Met 90 minute target and nice waiting facilities

Service

Went like clockwork

Service

Brake fluid service done smartly and car washed quickly so I could make another appointment.

Service

The vehicle was serviced and returned within the timeframe given. I was waiting for the car, so was delighted

Service

This was only my first service

Service

The service was done quickly and they gave a price before the service and stuck to it after it was done. No extra charges

Service

Flexible to my needs

Service

Car went in for front brake pad change but was told it needed new discs and pads all round. Car was serviced recently - why was I not made aware??

Service

As above. Appreciate the door is one of these things that happen but when I picked up my car there was no acknowledgement that I'd had to reschedule my plans in order to take the car back in as a result of the issue with the door.

Service

They are very good.

Service

Nothing untoward.

Service

I needed to put the car back as the rattles were still present. This was resolved after but could have been avoided if the work was done properly the first time. Sales are very good at John Clark, service has quite a few issues.

Service

Only an oil change but waiting time was what they said it would be.

Service

My visit this time did not have much waiting. However often the staff on the service desk manage to look like you are disturbing them

Service

All very straight forward ,service personal very pleasant and informative

Service

Communication with branch poor. Failure to return calls on 3 occasions. Failure to intimate car ready on time. Stated text message sent advsing car ready, no such message received. Email received but it said garage would be in touch, not car ready

Service

Front discs not replaced under warranty. Sat nav, etc not set up properly by supplying dealer resulting in 1st year with no reliable sat nav and RTTI. For 2nd year, BMW update would not offer me 02 2018 update. Aberdeen updated sat nav at their cost.

Service

Work carried out efficiently, fast and professionally

Service

The oil service was carried out with no issues. My windscreen washers are not working after they were topped up during the service. And I asked if I could get help pairing my car to my phone through the BMW connected app. Got very little help.

Service

The car was picked up and dropped off, and communication from John Clark was first class throughout.

Service

First service, oil changed but AdBlue not topped up, resulted in warning indicator coming on 2 days after service.

Service

No issues, car was ready as arranged. Friendly helpful staff.

Service

see above, lift too and from city centre was good

Service

The personnel in the service department are friendly and professional and a pleasure to deal with.

Service

Service was good and had no issues

Service

The service dept at Aberdeen is disappointing. Both times i have requested a loan car for collection in the morning before work i have had to wait for 30 minutes or longer to be given the loan car!

Service

Everything was dealt with really efficiently

Service

The staff were very helpful and friendly

Service

The job was done well and in good time.

Service

Staff were rude. Over charged £550 for service when on bmw website states around £400. No courtesy car either.

Service

From booking the service to the return of my car, it was simple and painless. Great help from the service agent in organising a convenient day for the service.

Service

I do feel it's expensive I was over £200 for a first service but apart from that excellent !

Service

Efficient service, kept fully informed through time car was in the garage.

Service

Upon collecting my vehicle and driving away, I noticed that your technicians had removed all the cables from my dashcam F&R, why did they do this? There is no need to remove them and they certainly should have been reconnected before handing car back

Service

Was able to take car overnight for trial

Service

BMW undoubtedly provide a high level of service and car issues were resolved satisfactorily but scheduling and customer information on progress to expected schedule leaves a lot to be desired.

Service

Shouldn't have been necessary to book the car in twice

Service

£280 for an oil change is too much. I was offered a video of the health check that was performed only to then be told they didn't have it, then they said they'd print out the checklist only to be told they didn't have that either...

Service

Car was booked in for service and electrical EV update works which on the day was changed and I had to rebook a second visit.

Service

Some staff were rude but the General Manager and Lorraine were very professional. Got things sorted with Zero fuss

Service

As per above I feel like this should have been a warranty issue, and this feels like complete profiteering.

Service

Kept up to date with how the service was progressing.

Service

The deal on the car went smoothly and everything was delivered as agreed. The additional support from the financial person in helping to get the gap insurance etc. back on the previous BMW was appreciated.

Service

everything required completed

Service

Courtesy car was good, staff mostly polite and helpful.

Service

Everything done efficiently

Service

As answer above

Service

They do not prioritise the work correctly. My last breakdown, which I have had three, was high battery discharge when stationary, which meant the battery was flat every morning. They could not take the car for 5 working days. The car is a liability.

Service

Lack of communication regarding status of my vehicle,in for repeat repair and car damaged both times. Not furfulling what promised and attitude of service team leaves a lot to be desired

Service

Was booked in at 10:15 for a waiting appointment. Car was not taken to workshop until 11:15. A replacement for the defective rear light cluster was not fitted, due to the supplied part being incorrect. This will result in a further visit.

Service

Why not?

Service

As above. Fantastic customer service and the fault appears to be rectified.

Service

They couldn't have been more helpful

Service

Excellent friendly

Service

The oil change was very expensive. In fact £100 more expensive than my last oil change with them for an Audi. They did not correct the headlight angle issue which is blinding other drivers, instead I was told to flash them back. Poor advice on seat

Service

All personnel were very courteous and professional making the experience very easy.

Service

Helpful and friendly service. Efficient repair

Service

As above. Took too long and car not ready on day of booked service. Car on pick up (2 days later) had a warning come up straight away on driving out and car had to be returned to the maintence bay! As above for description of issue.

Service

Dropped car off for service. Picked car up and paintwork was damaged. Accidents happen. I accept this, but at no point did anyone tell me. They almost hoped this would go unnoticed. BMW agreed to repair, but the length of time to resolve is poor

Service

Service was done according to requirements.

Service

The actual garage experience was good and the rattle from behind the dashboard was traced to a loose fixing clip on a tension strap however the two text messages which were both the same

Service

Awful communication both over the phone and in the actual garage - our 3 month old car ended up being in garage for 5 days and we had to call garage each day to find out what was going on.

Service

Easy to deal with

Service

Communication was superb! From the front desk staff to the service manager, everything was very well organised.

Service

Very good appointment system for services.

Service

All was spot on

Service

Only slight issues was took quite a while to get bill sorted as prices were wrong vs what was quoted. And car hadn't been cleaned which is disappointing as its about only time its clean inside. But thanks to them as took car up on wrong date.

Service

The offer of a lift to and from town was appreciated, even tough I didn't make use of it,

Service

The "max" airflow button no longer works and the air recycle button always defaults to off every time the car is turned off which it never did before; this is very irritating when driving fumes from vehicles enter the car.

Service

Job done, no hassle, could have called me sooner when the car was ready.

Service

Good service and communication

Service

Had the car in to get exhaust got it back and it was worse than before how ever called office and it coming back in next week to be checked again and hopefully fixed

Service

Still to evaluate effectiveness of rear door problem on my new 2018 540 tourer.

Service

All my issues were rectified in one visit.

Service

As question 1

Service

Returned my car with the side rear and rear windows iced up could not see out of them safely. Had to use a store card edge to scrape off the ice.

Service

again due to the above issue. also locking wheel nuts were damaged during service. independent garage suspect a pneumatic wrench was used to remove/replace. these should only ever be done by hand.

Service

They kept me informed

Service

fixed the problem

Service

There was some debate regarding the repair work for my car that was chargeable or not.

Service

Excellent service and they dealt very professionally with the unexpected oil filter issue. Instantly provided a courtesy car. Friendly and profesional service throughout the process from Julia.

Service

Easy to book and good customer service

Service

I was not informed that I only had one air filter replaced because the other was not in stock at the time and I had to go back some days later to put the new one in.

Service

Wasn’t kept waiting and comfortable chair to sit on

Service

I drive a 1 series, but the curtsy car I got was a huge 318 estate car. Something more like the car I drive would have been more suitable for me.

Service

Horns faulty. Parts replaced and fault fixed on one visit.

Service

Pleased that you could carry out this small repair at short notice

Service

Responsive and job done correctly

Service

Simple while-I-wait job - flip summer & winter wheels, wash the car. It took nearly 3 hours, there was a faint hint of an apology for this, and they did then charge the old price, rather than the new price which they hadn't warned me about

Service

Satisfied enough. Could have been better.

Service

My problems were delt with very efficiently.

Service

Job completed in approximately 1hour

Service

Better than all the rest

Service

As above a good job well done

Service

I booked my car in at 7.45am to get the brake pads renewed and I also advised that I required a new front tire. I received a phone car around 3.00pm to advise that they had renewed the back brake pads but the front ones were requiring to be changed .

Service

it was all so easy

Service

The wrong part was ordered/received - so the whole thing again sometime in the new year. Took me 1.1/2 hours each way home-back on the bus - so a completely wasted day for me. Dropped the car at 10, told about this at 4! Mistakes happen I guess .....

Service

They treat you with respect and listen to anything you may be concerned about

Service

Great experience with the main team I dealt with specially Chris Duncan. He kept me up to date all the way through and accommodated a couple of spec changes.

Sales

Very friendly and professional service from sales executive, Lynn Mcbride. She worked really hard at finding the model I was after and put together a good deal

Sales

Have come to expect first class service and have not been let down.

Sales

We have marked this down slightly as we had mentioned when going through the purchase process our friends whom recently purchased a Mercedes were given 'freeby's' & were promised something however we only received a bottle of Prosecco. Little let-dow

Sales

No issues or concerns from start to fiish.

Sales

Got the car I was after and the bmw team went over and above to get the perfect car

Sales

Sales executive, Leonie was exceptional. Professional throughout. Understood my requirements and conducted a thorough handover. The real difference was allowing me to have a full test drive at my leisure.

Sales

Good salesman

Sales

Sales person was very professional, process was straightforward. I had actually booked a particular vehicle and completed the initial paperwork, then overnight I wondered about an alternative (higher spec) vehicle. I called and all sorted that day.

Sales

Really enjoyed the experience and the effort the dealer went too to secure the right car

Sales

Great service, patient and explained things well

Sales

Overall the experience was great..

Sales

Relatively straightforward process

Sales

Very well looked after by sales staff (Nick Garvie) prior to purchase, during the purchase process and on vehicle delivery.

Sales

Sales person great. This is the only reason its not 0.

Sales

All the staff were good and the salesman I dealt with was excellent.

Sales

Whole process was enjoyable from start to finish.

Sales

From the moment we walked in we were treated like friends.

Sales

The John Clark Motor Group team were excellent. We had numerous discussions by email leading up to my visit to the showroom and the experience in the showroom was very good.

Sales

I chose this Bmw car partly because I found the Motability representative was so helpful and pleasant. He took his time and had all the relevant facts. It was his attitude that tipped the scales in the end as I had another car in mind.

Sales

The sales person who arranged our purchase, Lynn Mc Bride, was extremely pleasant and helpful. Other Centre staff were also very satisfactory. The Centre!s facilities and procedures are also highly satisfactory.

Sales

Completely satisfied with the customer service received. Nick Garvie provided excellent customer service fully explaining everything at each stage of the process. Well done!

Sales

A nice experience, smart modern MW Centre. Friendly staff and a great professional experience.

Sales

The car arrived into the dealer on the Monday and we left it until the Saturday to allow everything to be completed to the high standard we have come to expect from BMW. During the handover it was discovered the media unit was not working correctly.

Sales

I have known John Clark since he first became a bmw agent and always receive a fair deal from him and unparrelled after sales service.

Sales

We didn't go in with buying an M4 in mind, however the salesman gave us a test drive which persuaded us that this was what we wanted. Had he just let us look at the car then it is unlikely we would have.

Sales

Friendly efficient staff who make you feel at home.

Sales

Very good customer service throughout from Mike Murray, very helpful and knowledgeable. Couldn’t fault him at all. He was able to track down a car for us with the specifications we wanted and we had our new car in around 2 weeks. Very pleased.

Sales

See details above. BMW system completely useless. car delivered not as specified, BMW did not notice till I pointed out. Now unsure what else is wrong!!!!!

Sales

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