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very professional and willing to meet my other commitments
Efficient service and the service representatives were knowledgeable about the work that had been completed and could answer all questions.
Car was dropped of in the morning and we got a call car was ready in the evening.
See above comment
Friendly, courteous and helpful and do not try to up sell
Very satisfied with the repairs and service prior to getting the car back.
My car was due the first service, should have taken 1 day but ended up taking 5. I call numerous times for updates on progress and on the majority of occasions I could not get to speak with anyone who could update me.
There were no problems with my car following the service
See above. Poor customer service from your staff member who booked in my car. I felt like I was a burden. He never smiled and I felt that he was just going through the motions.
Kept up to date with when car ready. Easy to book in. Friendly staff and helpful
Went to dealer to book car in. When I turned up on the day, the car was not booked in for that day. I was however told not to worry and my car would be attended to
Issue was rectified with minimum fuss. Top marks again for the Service Manager (Raymond).
Never have a good experience when visiting the service centre. Was delayed for 50 minutes and never feel like a valued customer which is disappointing. Definitely room for improvement.
Garage forgot to reset the service indicator.Have to go back and get it sorted - very inconvenient.
Generally efficient service, but took a long time between arriving at showroom and leaving in the car.
No issues with the problem after it had been repaired
Everything was done to my total satisfaction.
Had car in for what I thought was a fault, 3 times. Staff agreed with me. Eventually found out it was a soft wear function update. This information hadn't been passed down to service centre. The function change is very annoying and unnecessary.
was kept informed on progress of new car and it arrived on time
I know exactly where I am with them and I trust them
Everything ok, but perhaps the work carried out and condition of the health checks recorded could have been reviewed with me.
Very professional customer service throughout
Had to return to have tyre pressure indicator checked. Did not want car washed but stressed need to wash and hoover internally. No hoovering done in boot area of tourer.
Work done in a timely manner. Staff helpful and the complimentary valet earned me brownie points with my husband - he thinks I cleaned the car!!!!
Very efficient MOT and service with a fault identified and dealt with promptly
Great service- nice people
The job was done when I needed it to be undertaken at short notice. Even thou the booking had been messed up I was fitted in.
Service carried out as per agreement Video clip of inspection is a nice touch.
Was sent a video of work carried out on my car. Had no idea what the purpose of the video was and certainly did not understand what was being measured! The numbers meant absolutely nothing to me! Is it company policy to send this to customers??
Problem was fixed first visit which saves me a lot of mileage coming and going to the garage.
First class service
Job down in time on budget Courtesy shown throughout the day
Went in to have seasonal wheels changed over. On booking I was told it would take c.90 mins so I agreed to wait. On arrival I was told they would also action a couple of call backs & it might take a little longer. It took three & a half hrs!
The reason why the car was at JC was to check for premature wear on the front propeller shaft as per recall notice and I have nothing from JC to indicate that this work was carried out and that the front propeller shaft is in a serviceable condition!
They serviced my car as requested washed it and asked me to sign for the fact that my tyres were illegal and was unroadworthy
Efficient, helpful and no problems. Well organised garage.
Headlight was replaced without any issues
Car was picked up and returned with job done. However, the service team queried a task which was addressed.
Helpful but let down by valeters
Smooth and friendly service
pretty much satisfied with service and customer support there..
Efficient check-in, fixed price service, courtesy car
My partner passed away a few months ago and always dealt with these matters regarding cars, servicing etc. I explained the personal, delicate situation to Raymond Henderson who immediately put me at ease and arranged the servicing without any fuss.
No hassle from the first contact to arrange sevice until the return of the car to the pre-arranged address when completed.
Cant fault my time there
Serving, car pick up and return great. Only set back see above comment.
I had booked courtesy car and was not advised at the time of booking that there would be a £15 charge. I think I should have been advised of this.
Everyone was very helpfull.
Work completed within time stated and well informed.
couldn't have asked for more friendly and helpful staff
Hassle free friendly service
The service experience has always been exemplary.
Because I am completely satisfied with your very professional service.
Easy journey start to finish . Said exactly what was needed and price said was exactly what I paid
Phil Harris at the dealership impressed me with his attention and description of the problem.
When booking in for the fourth time we had asked for a courtesy car that would take my disabled sisters wheelchair and was told that would receive a 5 series tourer. 3 series saloon supplied. Car returned with 70 mls added no compensation for fuel.
Everything done as expected in the timeframe expected and in pleasant surroundings.
Easy to book, polite, good help with the lift.Only issue was that a squeaky brake was identified and a dismantle and clean recommended. I would have hoped that could have been done under the service.
on arrival the receptionists are up off their seats, saying can I help you, I feel just a good morning is more appropriate as if I needed to ask something then I would, this may suit others but I find this approach over the top.
Car was serviced and MOT'd ahead of schedule and was reasonably priced with a 20% discount voucher
There was no issues during my visit that I could complain about. I was kept up to date with progress of my car
Car was repaired quickly & efficiently, although disappointed that it broke down in the first place
Friendly staff, and attention to detail is first class.
Generally get responsive and satisfactory service.
Always helpful in the extreme and friendly , treated as a friend not a car.
The car was immaculate when we picked it up and everything was done as requested.
Car was not washed or hovered when I collected it
Car was booked in for 10am was told at the time of booking they would need the car for 2hrs.the car was delivered on time but when I came back to collect it 2.5hrs later it had not even been started.
Well trained staff and great waiting area
Day after service adblu warning light came on and adblu needed to be refilled
Kept informed at each stage by staff , which was very reassuring
Was dealt. With at Dundee
Service carried out in time-scale indicated.
Very efficient and courteous.
Fixed known problems
Work took a little longer than anticipated
It was £59 to change a bulb
I like the fact that if there is an issue they let you know as soon as so a solution can be found rather than awaiting your return and if there is no issue they call and let you know when the vehicle will be ready for collection.
No problems and work carried out as expected
Quick efficient and cleaned my car
Fantastic customer services and a great customer experience ??
Easy to arrange service, offered lift home from drop-off, car ready on time, clean and feeling fresh.
They did exactly what I requested and fitted me in at very short notice
ALWAYS BEST SERVICE
Because I was always being made aware of what was going on including video.
Took the car in for a possible warranty repair, expecting the fault be diagnosed and that I'd need to return another timeChris Milne (no relation) detected the fault & arranged parts be fitted in an hour or two.Jill Scott even managed a loan car.
Mathew at service department along with the rest of the team provide a first class service. Extremely helpful, knowledgeable and technically great.
The work was completed on schedule, I was transported into town and advised when the car was ready for collection with the option of free transportation from town to John Clark. The car had been valeted.
Since 3 year I tired to be teacher and quality increased but I believe BMW garage required training especially managers level. Example I have to ask for everything I do not feel I have got professional advice. All failures I found myself
Work was done within the agreed time and they took care of all the insurance paperwork
I stopped short of giving completely satisfied because one week after the service and MOT the warning light came on to say my oil levels were dangerously low, I thought (perhaps incorrectly) that this would have been something that was checked
never feel i get the same level of service as customers who buy spanking new ones ..the girls at the front are always excellent but sometimes the service desk people aren't all they should be .. last job ...took too long
The lady who attended to me was extremely rude. She also clearly tried to rip me off.
Courteous, professional and efficient service
The service was fine but when I got the car back both the front mats were covered in dirt from dirty boots the car was spotless when they got it.
Nothing wrong with John Clark (Aberdeen) Ltd., but very disappointed that my six month old BMW broke down so dramatically because of an engine malfunction.
Unexpected problem with rear wiper dealt with and repaired immediately.
They did everything they said they were going to do and in the time they said they would do it
I had recently purchased a new BMW 440I and when washing the car i noticed the start of corrosion on one of my rear alloy wheels and as the car had covered less that three thousand miles i contacted John Clark Aberdeen who had the wheel replaced .
The problem was fixed first time.
It was a good service
everything was ready when I arrived when dropping off and picking up
They took my car in, but charged me to clean and adjust brakes, knowing that this is a common problem with sports brakes..
Completed the work early and kept me informed.
They were not completely clear with what was to happen with the car, but I got it back quicker than I had anticipated and received a nice clean car
Found no reason to be other than satisfied
Very plesent staff can never do enough for you same service for all cars that visit the dealership old or new
free car wash if required
One blip in usual good customer service can't give poor marks.
Very satisfied vehicle taken in and serviced time specified Made to feel welcome in seated area with refreshments
They serviced my car and cured a rattle in a couple of hours.
Great service received for my MOT. Quick and helpful.
It was done within the time scale and i thought my car was needing more parts than it was, they were honest enough to let me know that some parts were not required.
Perfect service from John Clark Bmw Aberdeen as usual.
Accomadated late request to service and MOT car all completed to a high standard very professional and caring approach
Everything was completed within the given timescale and my car was returned to me looking like new
I am still not convinced my auto box is not as quite as it should be, especially when hot.
The car was washed and hoovered, but the car was covered in ice when it was driven around and parked in the customer car park. A limited effort had been made to clear the windscreen.
Because of the simplicity of the experience. I asked for a courtesy car one wasn't available which was a little surprising it still worked out ok.
Car picked up and returned on time
Exemplary response from John Clark. Couldnt have been more helpful and efficient.
staff are excellent
Pleasant and helpful staff with only minimal waitin
From my first sales experience just over 3 years ago to my Warranty Service & MOT visit last week it is a joy to deal with John Clark. The staff are excellent n attentive. Facilities are great. Courtesy bus into town - and picked up again!
Great communication throughout
Generally happy, however....Despite putting car in for end of warranty check / MOT, nobody reported that the fuel filler cap strap was perished and the rear wiper blade was worn out. I noticed both at the petrol station on the journey home.
Simply first class service all round!
Prompt, efficient service & the staff looked after me whilst I waited for the MOT to be completed
The service was good from all the staff that I have dealt with.
Service plan appointment - as far as I know everything was carried out as required. Vehicle returned to me as expected from an authorised dealership
The drop off service was very comvienient for me and my car was ready when I requested it to be. Customer service was as great as always
Friendly staff; car returned on time ( earlier than requested).
I had asked if my winter wheels would have an effect on the MOT since they didnt have tyre pressure monitors. I was informed that they would be ok. My car subsequently failed the MOT and I had to return for a retest with my summer wheels fitted.
Very easy to deal with
Have had all my BMWs from John Clark and have always been completely satisfied
Car was taken in and fixed, cleaned and returned to me at the time stated..
Didnt find the fault.
Having used John Clark BMW twice in the past few weeks, I was kept informed of what was happening to my car and jobs were done quicker than I thought. When I went to get my car it was valeted to a high standard.....
Bill was lower than expected, been a customer for years and generally felt service is always a high standard
Service advisor very professional.
I thought you dealt with my car and explained everything to my satisfaction.
They give a hastle free service
I specifically asked for my tyre pressures to be checked and adjusted during service. Since my MOT had advisory about the tyres I would have expected my request to have been addressed. It was not the pressures were the same as they went in - uneve
The staff seemed to be very unwilling to tell me why my car had been recalled .After asking several members of staff I was told it was to check the valve which allows part of the exhaust emissions to warm the air going into the engine and check S/W
My only concern was being billed for a £15.00 bottle of top up oil I didn't ask for,
Completed the work to my satisfaction within the expected timeframe
I was treated well and kept informed everything was very smooth and all the people were extremely helpful, special mention to the shuttle bus driver who was especially helpful.
All done and washed in time
It was for a warranty check and Mot. I explained about the tpms system always failing. When i picked up car they said tyre pressures. One day later failed again. Now failed 3 times in a week. Now need to get it booked back in wasting more of my time.
Faults were enunciated.I called the dealer.I took the car in. Mathew Bell was very professional. The car was taken in for diagnosis and I was allocated a loaner.The problem was fixed the following day.S'ware was reinstalled.Root cause?Not confirmed
Hand my car over. Waited ½ an hour for courtesy car to be provided.
Everything I have come to expect from you.
My vehicle was booked in for a first service at BMW Aberdeen, the vehicle was returned on time as per my booking with an inclusive car wash and internal vacuum
No issues with this visit
No issues, service staff are all knowledgeable and friendly.
we always receive good service. The downside is that you charge a lot more than another garage for the same service.
Poor attention to detail and incompetence when booking car in for work (on 2 separate occasions by two different people). Not the first time their Service department have 'forgotten' things.Service 'recovery' conducted satisfactorily by manager.
Was not told that my settings had been changed after an engine management recall issue
Things done when needed and treated well.
The salesman was perfect and walked through everything with me pertaining to my new vehicle.
I have not received my car as yet it will be at the garage today however I am sure it will be the usual good handover
Always exceptional service
Could not fault the process or service.
As I said previously Nick Garvie has his job down to a fine art and makes the process relaxing and enjoyable.
Good deal friendly staff
Good personal service. Sales staff very helpful
Well informed and good explanation of the new car capabilities
good service, made to feel welcome and good quality and performance of car
Spot on. Tremendous set up, very friendly staff no matter who I communicated with and by whatever method. David Jones was first class, a gentleman
Cannot fault the service received from all staff members encountered.Knowledge of vehicle and patience explaining everything.
I would of been completely satisfied but the sales team offered my kids a BMW car mouse for their PC and BMW failed to deliver.
Attentive personal service making the customer feel important
Sales person Lynn was very informative and kept me updated. Handover was very good the car was inside and already to go when arrived.
No hassles, no fuss just a very professional outfit.
Got a loan car when our new car had to get a BMW update
Salesman Doug Coull was excellent in helping us make our decision on the car and answering any queries we had. Kept us informed on the progress with the car coming from the factory. Friendly, professional & helpful.
A slight delay in the car being transferred from Glasgow to Aberdeen but after contacting the Aberdeen John Clark that was resolved immediately
Love the car and the whole experience was easy
A very positive experience with my sales person, Mike Murray. Communicated very well throughout the deal and during the handover.
Excellent service and responsive staff.
The salesman was happy for me to take a lengthy test drive of the model I was interested in. He then met the criteria of the deal I was hoping for and worked hard to meet the specifics I asked for in the deal. A good experience overall.
Made to feel important as if I was the only person buying a new BMW.
Very friendly staff. Very helpful in resolving an insurance issue requiring a fitment of a tracker device. Mike Murray the sales person I deal with is an excellent point of contact.
Completely satisfied with all aspects of sale.
still waiting for car
I love the car!
The sales team worked to meet my requirements in the model and specification I wanted and the car was delivered in a short timescale
Very friendly staff and great service.
It was an enjoyable experience and I liked the way that the car was revealed on the pick up day.
As said in question 1, felt rushed on day of collection. Much better experience with other dealerships on collection day. Disappointed considering I bought a top of the range BMW M140i. Other dealerships offer extra gifts etc along with the purchase
This is my 5th BMW from the same garage. Usually deal with the same person, very friendly and helpful.
exceptional helpful, friendly and professional staff. The salesman, Nick Garvie, has taken a lot of time over the past year, answering questions and helping us decide which car was right for us, arranging test drives for us, at a moments notice etc.
Ive purchased new vehicles before, but never experienced such a degree of professionalism throughout the handover.
Good communication throughout and responsive to requests for information.
a first class experience in the purchase of our new car
Fantastic service and support
The whole process was completed very quickly and efficiently.
Friendly and helpful staff who seemed interested in me (not just my money), determined to get me a great deal on a good car
Lynn the sales exec was great. There were some issues with the dealership they got the car from but after some frank emails and phone conversations this was sorted out
Car arrived on time. Was kept informed as to stages of build and delivery.
You were competing with the nearby Mercedes dealership. They didnt come close on customer care & service.
Excellent customer service overall and friendly to deal with.
I don't have any problems with the service and treatment I experienced
Hassle free and smooth process.
Ease of dealing with sales and after sales team
Friendly and helpful
Very satisfied - pity it changed after delivery.
See first answer. First class people who provide a first class service.
Engagement of al the staff was excellent, delivered in a friendly and very pleasant manner.
All went to plan
We have bought 5 brand new BMW's from John Clark BMW Aberdeen since 2015 and the service we recieved from Adam Barry and Mike Murray over the years had been nothing but great.